Customer Reviews for U-Haul Storage of North Lynnwood

6,293 reviews

14429 Hwy 99   Lynnwood, WA 98087
(No on site rental parking; short term only 30 Minutes; park on 99)

(425) 741-8568

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(425) 741-8568

14429 Hwy 99
Lynnwood, WA 98087
(No on site rental parking; short term only 30 Minutes; park on 99)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Y.  |  Overall Experience 
Rating:
5.0

Danielle is the best

DAVID Y. 
Rating:
3.0

Customer did not leave a comment.

BYRON R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Quicker customer support and provide more reliable trucks

Atwa M. 
Rating:
5.0

Every one of the 6+ employees with whom I had contact during my very nerve-wracking cross-country move was not only eager to work with me to fit my needs, but was extremely friendly while doing it. Sometimes national chains can make a customer feel like their business is more of a drag than a pleasure. That was definitely not the case with U-Haul. Everyone seemed grateful for my business and put me well at ease for the safety of my belongings. I definitely recommend.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Tried pickup with the online app and it was terrible. I had to wait hour until they opened to get the truck

Christian O. 
Rating:
5.0

Customer service was very nice and polite

wendy M. 
Rating:
1.0

The customer service at both locations was nonexistent it took 2 weeks for me to be able to pick up my u box because they didn't have enough trailers and I was made to feel like an inconvenience.

Emma M. 
Rating:
2.0

The lady that called about our truck being late was rude. There were fuel charges added to our account before we even brought the truck.

BRENA M. 
Rating:
2.0

The lady that calls to check in reservation s is not friendly or helpful.

BRENA M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

all went well

Laurie W. 
Rating:
4.0

Staff were friendly and professional

Ryan H. 
Rating:
5.0

Please warn customers who choose self pickup about the insane process to pick up the Uhaul.

Nicholas W. 
Rating:
5.0

Great customer service. The 15' truck ran excellent and was a breeze to drive.

Diann B. 
Rating:
5.0

I have moved more times than I would like to remember and found this experience and facility to be particularly exceptional.

Robyn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA P. 
Rating:
4.0

If a customer's contact number is given and uhaul sends a text that says we will call you (the contact) to confirm and never does then the local rep accuses customer of giving a fake or bad number and they never call the actual contact number given. Probably the uhaul rep either called a very old contact number or misdialed number given it does leave a bad "taste"/ experience for customer as they feel unjustly accused. This should be addressed with proper training at the local uhaul store level. Thanks

Crystal M. 
Rating:
1.0

No associate was so rude and frustrating. He was not polite either. He yelled at us without any reason and using vulgar language and made us very uncomfortable. I won't recommend to a friend this location ever.

bonny B. 
Rating:
5.0

Everything was good. Thank you

ELIAS V. 
Rating:
4.0

The truck sounded horrible like it was about to break down… not sure why you charge more for returning the truck after hours. Most people do not have a place to store it and the 5pm closing time was not enough time.

kristin K. 
Rating:
4.0

Customer did not leave a comment.

Rick T. 
Rating:
3.0

Customer did not leave a comment.

LaToyce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Your employee customer service was very good. I appreciate quality customer service, both at location of pick up and drop off.

Scott H. 
Rating:
3.0

Truck was too old. i smelled garbage in the turuk. Staffs were not professional. no common sense for handling renting process.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Mikki R. 
Rating:
5.0

Customer did not leave a comment.

Cary S. 
Rating:
5.0

Nothing...

Michael P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
4.0

The truck was clean, however, the mirrors didn't adjust up and down and therecwas no backup camera as we were told. It made driving and backingbup challenging. The person in the passenger seat was able to check for traffic, so we managed, but it would have been hard if a single person had rented the truck.

Sonja K. 
Rating:
5.0

The team was very quick to handle the rental and responsive to my questions

Rick P. 
Rating:
3.0

The front desk staff that assisted me last Aug 20 wasn't happy to assist customers arriving 20mins before closing. He deliberately showed us how inconvenient for him to assist customers that late, though technically he should be working 'til the last of his shift and should be expecting to extend beyond his hours at times given the nature of his work as front staff. I called prior and he was very sarcastic answering questions. I believe your staff should know why they're there and the nature of their job is. I drove all the way from Texas to Washington and that kind of service is what I got. One thing more, you guys should advise us customers if the facility you're directing us to has a storage unit if you presented that as part of the deal. I was directed to U-Haul Everett thinking they have storage when in fact they didn't, I even witnessed another of your staff there getting frustrated with another staff right in front of us customers. The handy guy not the manager was helpful enough to direct us at Lynnwood and when we got there, there goes another experience. You've got serious problems with your staff here in Washington, seems like they don't like what they're doing and I guess your company needs to sort them out. Facility wise it's ok, clean and accessible, no problems with it. Pls do something about your staff, very unprofessional.

bienvenieo l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ADAM S.  |  First Impressions 
Rating:
2.0

Understaffed, had to wait 30 minutes after my reserved time to start my move.there was a line to the door of people waiting ahead of me. Truck flashed a fals check gas cap the entire trip. Even after fueling. Exterior truck and windshield were not clean.

James P. 
Rating:
4.0

Can't think of anything needing improvement. Service was outstanding, including helping choosing which trailer would best suit the move. Sales person was very helpful, positive and polite.

steven H. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Perhaps ask approximate number of furniture pads the customer may need. We didn't need any and then had to make sure we had the room to keep them in the container for the trip. We had to leave a piece of furniture behind to make sure we had room for all the blankets.

Tracey P. 
Rating:
3.0

The staff I have met at any U-Haul facility are excellent. U-Haul just has some systems problems that it needs to work to overhaul. One example is regarding partial month rent when warranted and the other was a major problem at another U-Haul facility when they were unable to deliver a long planned move and with a last minute notification, caused a potential disaster of a situation. The wonderful staff worked it out for an alternate plan but it was one of the most stressful situations I have ever had to face.

Judy H.  |  Overall Experience 
Rating:
1.0

The person who checked me out was the rudest person ever. He used the f word multiple times. Couldn't believe this is how they treat customers

SUBISH M. 
Rating:
5.0

Very clean, secured and Special respect to two lovely women cleaners! They do a great job! Also very friendly staff! Danielle was very nice! I am pleasantly surprised and can give five stars to this experience!

Olena Migal D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
4.0

First employee was very confrontational about my jeep not having all its doors on, even though it still had a hard top. This forced me to return home and put them back on. If the employee had been polite about it then it would be fine, but instead they simply said "you want to use that jeep? Nope." then I had to ask why.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Gurjeet P. 
Rating:
5.0

My comment is not related to your location as your location did everything correctly. My disappointment was from my original location/reservation which was by the Everett Costco. Unfortunately the previous renter did not leave the van keys and I was really inconvenienced by having to process an alternate location which was not convenient for me and cost me extra time which I did not have.

Adela T. 
Rating:
5.0

Please work on respectful customer service while checking in at the office. I was asked to submit a photo ID of my driver's license while at the counter. I handed the woman my driver's license and asked if she could take a photo for me. Then she was confrontational telling me what's the difference if you do it or I do it. She said somewhat rudely "lets see if you can get this done". I really didn't appreciate this behavior. After two attempts of not successfully uploading. She ended up taking the picture as initially requested. It's not good to be intentionally rude to customers ever ar anytime. She also asked why she should do it for me? And I responded saying "It's just good customer service". Which she simply disgarded. This is a bad employee...

George S. 
Rating:
5.0

Everything was fine.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The North Lynnwood location has been the best, most efficient, U-Haul center in the area for quite a few years. I rent several times each year.

David P. 
Rating:
2.0

The location for pick up is not where we originally requested. The truck had about 1/4 tank of gas. I was scheduled to return to a location much closer to my home but the counter people asked me to return it to their location. I did so but as it was out of my way I returned after hours, to which I was charged a $20 service fee. No good deed goes unpunished. Thanks.

TIMOTHY P. 
Rating:
5.0

Everything was great.great service. Very efficient.

Mark B. 
Rating:
4.0

Friendly staff and we received great service from them. Thank you all from the person who helped us at the counter during pickup to the gentleman that checked us out during the return. Thank you!!

Jaime R. 
Rating:
5.0

Was a fantastic experience for an unexpected sudden move - U haul was incredible, knowledgeable, friendly at a fair price. Made my move so much easier. I highly recommend U Boxes!!

Donald B. 
Rating:
1.0

Customer did not leave a comment.

Aimel S. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

All good.

Michael P. 
Rating:
1.0

Manager was rude and unwilling to listen to any issues I had or try and come to an agreed upon resolution.

Matthew C. 
Rating:
5.0

Great experience!

Yosef G.  |  Online Move In 
Rating:
2.0

Pick up was painful; Unfriendly and rude young blond man at counter, with his female co-worker almost sleeping with her head down on the counter next to a bag of cough drops. Drop off was great; Long haired man with beard was polite and helpful. Overall this facility has plummeted in its customer service and professionalism....in my opinion as a repeat customer of many years.

Shannon S. 
Rating:
3.0

This Uhaul Center is very new and offers all services and equipment. The Staff is knowledgeable and trained well, except in customer service and teamwork. I rented and stored 3 Uboxs, and then one truck. Each visit to the sight was quite unpleasant as I waited for a clerk with her head down on the counter next to a bag of cough drops as customers waited, to an employee actually yelling foul language about the warehouse team. I was given different directions each time as to where to drop and check in with my POD. By the last visit I knew the one employee who would politely help me. This was a great place 3 yrs ago, but the culture is negative an toxic with no customer service in mind. Very disappointing. Please feel free to contact me for details. Shannon Speight 425-422-4727

Shannon S. 
Rating:
1.0

Battery died, had to wait 4 hours for a tech to come from the border of Canada. Nearly after midnight before I could even make my first trip. Asked to be compensated with additional time as it was far too late in the night to be moving and charged me full price for additional hours. Never again.

Pierre G. 
Rating:
5.0

Customer did not leave a comment.

carlos C. 
Rating:
5.0

auto tranport had bald tire, had to call for replacement but repair showed up and got me back on the road

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
1.0

You need to train your employees on customer service. I was renting and purchasing several items from the store and nobody offered me any assistance or at least a cart. When I returned the reusable boxes, I was told to "put them in the back"--behind a door that says "employees only." I asked the employee for a receipt confirming that I have returned the boxes, and he says that they will email it to me. I asked him how he plans to do that when he doesn't even know my name. He was clearly just trying to get rid of me. I had to call the store several times to make sure that they close my contract and was on hold for over 30 minutes each time. Then a few days later, I discovered that I was double charged for extending my rent. I called the store again in an attempt to get a refund but was put on hold. After 20 minutes, I just gave up. Keep the $9.42!! I will never do business with U-Haul ever again, and I will tell my friends and families to do the same.

Jennifer A. 
Rating:
5.0

It would have been helpful to know that the 10' trucks only have 2 seats. We had to do a truck change in Boise to get a 3-seater for the next leg of the move.

Paige N. 
Rating:
5.0

Best customer service in Seattle!!

Michael S. 
Rating:
3.0

The people were very nice and friendly. They represent Uhaul well.

Charles A. 
Rating:
3.0

Hard to access site have to do a UTurn on busy hwy

Clifford G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
1.0

Customer did not leave a comment.

Shawn T. 
Rating:
2.0

To turn in the van I rented I followed the instructions on a print out. Which were: 2. If returned outside business hours: use free mobile return at uhaul.com/share or pay service fee instead as indicated on the contract. I went through the website listed. And followed the directions. It asked is to share my location, which I did, it asked to park the van and drop off my keys at the orange box, and that that's it I'm done. It did not asked me for any pictures or milage nor gave an option to enter any of them. Today I woke up with extra charges for the after hour service and late turn in, I returned the van at least an hour earlier. I called in into the office there in Lynnwood, they kindly removed the late charges, but not the $20 after hour service for not putting in pictures or milage, but the website did not asked me any of these information nor gave me option to enter it. This is roberry. I will make sure to let everyone know to never rent vehicle in the hours outside of operating hours as the website is not reliable and does not work correctly, not giving the option to enter nor asks for the information that needed to avoid extra charges, and will think twice myself to ever use u haul again in the future.

Aleksey P. 
Rating:
5.0

Customer did not leave a comment.

Peggy S. 
Rating:
4.0

The truck kept giving a low on oil alert. I would to break down during my move if it ran out of oil.

Trevor W. 
Rating:
5.0

We had excellent service. The general manager Danielle helped us out and was friendly.

CARTER SKYE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Physical location is wonderful - I have used this location several times. However, the level of service has deteriorated substantially. Your employees as this location are not service oriented, and their physical appearance is horrible! They looked like a motley crew - a real bunch of misfits. So unfortunate because I love doing business with U-Haul but not very excited about working with this group of employees again.

GARY H. 
Rating:
5.0

Overall excellent experience. However, there was a gentlemen working the counter that I witnessed being absolutely rude to customers. Belittling a customer because the customer asked a question. Also, rude to a customer buying boxes.

Ricky J. 
Rating:
1.0

The worst experience I have ever had the store manage was the rudest lady I've ever met told me my card got declined and stood in front of my vehicle until I paid her threatening me.

Janelle H. 
Rating:
5.0

JUST BE GREAT!!

Patrick L. 
Rating:
5.0

Night access was a huge plus. I never had any issues having access to my things. No pests or smells my entire 4 years of renting. Very secure!

Diedre M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guseyn O. 
Rating:
5.0

Nothing, the staff was friendly, efficient and extremely helpful. Well done.

DENA S. 
Rating:
4.0

Returned thr truck after office hours and it took me forever to reach someone on the phone to run me through the Return process.

Collins O. 
Rating:
4.0

The experience with Uhaul Evansville (IN) was terrible. Poor service and bad staff.

ANDRE A. 
Rating:
5.0

It was a good experience

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Store was so clean and organized, really appreciated the customer restroom being available.

Aaron S. 
Rating:
1.0

Danielle, your general manager at your Highway 99 Lynnwood location was incredibly rude and I was treated horribly. She talked in a berating, mocking tone as my English is not fluent. She talked down to me as if I was causing HER all the troubles in the world and the source of her problems. Is this how you treat your customers who do not speak fluent English? She was so microaggressive. Besides all that, she was completely unprofessional- constantly eating and drinking in front of the customer, and talking loudly about personal topics to her coworkers while ignoring the customer right in front of her. This is completely unprofessional. I had a horrible time at your establishment. Do better.

SANG O. 
Rating:
5.0

Customer did not leave a comment.

VITALIY G. 
Rating:
3.0

Employee who checked me in was kind of a dick. Equipment wasn't ready to use, tow dolly had a bulb out and the location had multiple faulty/damaged trailer harnesses, issues took a half hour to resolve.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Mingxiao L. 
Rating:
5.0

Great experience all around! Reservation was super easy, the check in team was helpful, and the team who helped hook up the trailer was helpful and informative.

Emily G. 
Rating:
5.0

The only issue I had was trying to find a place to park my car while I drove the rental. Not really an issue with U-Haul, though. Great service!

Yancy B. 
Rating:
1.0

Unprofessional

Eriko K. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

LeAnn D. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Karla M.  |  First Impressions 
Rating:
5.0

Our experience was great! The service was exceptional, especially the general manager Danielle Epler. Will continue business at this location because of her.

CARTER SKYE M.  |  First Impressions 
Rating:
5.0

Very impressed with the return process.

Alan L. 
Rating:
5.0

Accurate and helpful. Great job

mark j.  |  Overall Experience 
Rating:
5.0

Your forklift/truck operators were EXCELLENT. I only remember the name of Ray, who worked out of NY, but they were all terrific. The whole operation worked remarkably smoothly, and the pods arrived a ahead of schedule. Very pleased with this service and will recommend it to anyone needed moving services.

paul P. 
Rating:
5.0

Customer did not leave a comment.

Sok C. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Lindze W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher D.  |  First Impressions 
Rating:
5.0

Thanks for your clean facility

DENNIS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kashia M.  |  First Impressions 
Rating:
5.0

The employees are very curtious and helpful. This place is always clean and /or being cleaned. I most definitely highly recommended this U-Haul location for any of your moving needs

NANNIE L.  |  Overall Experience 
Rating:
5.0

Great staffing over that location, the only thing I can add is that the place should have more parking for customers. But everything else was great, amazing experience.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Need small trash Can ln louding dock area for small trash

Steven N.  |  First Impressions 
Rating:
5.0

We were pleasantly surprised how easy it was to get our storage units. The staff was helpful for sure! So happy with our experience.

Tracey W.  |  Overall Experience 
Rating:
5.0

Thanks for all your help Danielle!

Jonathan H.  |  Overall Experience 
Rating:
5.0

Everything that could have been done to make the process of renting and storing easy... they did. Fabtastic

THOMAS S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH O.  |  First Impressions 
Rating:
5.0

Efficient. Extremely helpful. Thanks for the great service!

mark j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa V.  |  Overall Experience 
Rating:
5.0

A young lady The Lord knows her name helped me tremendously by allowing me drive in front of her and she displayed Christ like attitude which is humble and finding joy in serving others What a blessing PRAISE THE LORD In Christ Jesus My Lord and Savior

EVED SADIK Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S.  |  First Impressions 
Rating:
5.0

The manager here is spectacular, goes above and beyond , to make sure customers are happy, I’m grateful ,thank you !

SARA P.  |  First Impressions 
Rating:
5.0

This facility is well managed and maintained. All employees were friendly and helpful.

Sharon W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris D.  |  Overall Experience 
Rating:
5.0

Phillip and his crew were very nice! Phillips introduction tour of the storage was very clear and perfectly explained! Phillip keep us engaged and was very professional.

NANNIE L.  |  First Impressions 
Rating:
5.0

Two staffers we talked to were very gracious.

James S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Hoon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry V.  |  Online Move In 
Rating:
5.0

Thank you for everything! The workers at the front desk helped me so much deciding what boxes and materials I needed to move! And this is the #1 place in the area to feel your items are secure and safe!! 10 out of 10!

Karissa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian R.  |  Overall Experience 
Rating:
4.0

Some employees not friendly maybe busy & tired…

Rudy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  First Impressions 
Rating:
5.0

Jessica was awesome

John M.  |  Online Move In 
Rating:
1.0

To start off my experience with this location Danielle, the GM, called me saying she doesn’t have the 6x12 trailer I reserved because she didn’t want to give me what she had for the length of time I needed it. She then sends me from Lynnwood to Kenmore for the trailer. Which, when you ask her she swears she has nothing to do with my contract and my reservation was never at her location it was at a different one. Which is entirely incorrect. I would love for someone to listen to the audio recordings of her calls to me. She also called me to verify the storage unit I needed and said it’s available and ready for when I arrive. Well, when I arrived I found out she had canceled my reservation and had given the unit to someone else with the excuse of “you reservation isn’t valid until you’re here in person.” So what reason does one need to make a reservation if it’s not going to be honored even after they call to confirm it’s available and ready for move-in?! Well, when I was at the location to get checked in Danielle ends up being the one to setup my check in and do my contract. Which this was an entirely unpleasant situation too. She kept stopping what she was doing to walk off and help other customers just leaving me at the counter without even saying so much as “sorry” or “excuse me.” No respect or manners at all for the fact that she was assisting me. On top of the fact that Danielle swears she has nothing to do with my contract yet the contract says otherwise, not to mention the video recording from when I was in the location. I also was never allowed to sign the contract and when I mentioned this she said it didn’t matter, which I know isn’t correct. So, then I get to the point of not wanting to give any of my money to U-Haul ever again because I’m owed over $600, I make an agreement with Danielle to get my things out and not pay the recent months rent. As my girlfriend and I are trying to get my things out the rest of Danielle’s staff decides that they are going to harass my girlfriend for money every time she goes into the office to get the alarm disarmed because Danielle refused to activate my swipe card to give me access to my unit to remove my things. She made us go in the office to get it disarmed. Which was an entire ordeal. Jessica, the assistant manager, is by far one of the most foul humans to deal with too. She was extremely rude to my girlfriend every time she was in the office. She flat out refused to disarm the alarm and said we had no choice but to set it off and deal with the noise. Which to a disabled veteran with tendinitis like myself those alarms are dangerous and damaging to my physical health. I’ve had a migraine since 2/16 from those alarms going off several times for extended periods of time. All of this is for certain not how U-Haul wants their company represented I’m sure. I do know that the attorney I’ve hired is very much on top of filing the lawsuit to retain all of the email, phone, and video records of my experiences with U-Haul to get all my money back I am owed as promised by this company and we are pressing charges for the harassment and abusive nature of the employees.

Kyle G.  |  Overall Experience 
Rating:
5.0

Somehow I missed entering through the glass doors & tried the after hours door & couldn't get in. I may have missed it in the email not sure. Danielle was amazing! Friendly & very helpful!!

Sandra S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ONYEJE B.  |  First Impressions 
Rating:
5.0

The staff are always so helpful and the facility is always clean

Geri V.  |  Overall Experience 
Rating:
5.0

Great opportunity to store at uhaul

ANITA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dolores M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell G.  |  Overall Experience 
Rating:
5.0

Great experience!

leo j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier C.  |  Overall Experience 
Rating:
5.0

Phillip was the employee that helped me, and he’s the reason why I would recommend coming to this location. His customer service was literally the best. Made my first time renting out a storage a breeze and he’s just an overall great person from just that one time experience.

Leo D.  |  First Impressions 
Rating:
1.0

Where do I start…. I reserved a 6x12 trailer at this location, including having a storage unit. Well I got a phone call from someone at the location saying they didn’t want to give me the trailer they did have on lot however if I wanted to go to another location 30 minutes away they have one for me. Due to not wanting to deal with not having the trailer I reluctantly took the option available. They didn’t tell me it was just a dealer at some tiny little market in the middle of nowhere. Which was massively inconvenient for me in every way possible. Then, a few days later I get a call to confirm the storage and size I needed, with being told it would be available for me and I was very clear about the days possibly moving. I was told it wasn’t an issue. However, it became an issue. My reservation was canceled and the size unit I needed became unavailable. Which the manager told me, “making a reservation doesn’t guarantee availability.” Then why on earth was I called and confirmed for unit and size?!?! Why was I told it would be available?! This isn’t even everything that happened regarding U-Haul. This is just the one location. The dealer even messed up in allowing me to tow a trailer without having the cables to connect the lights. Which I would love to get reimbursed for. Doesn’t include the previous U-Haul location accusing me of stealing equipment that didn’t belong to them, as well as not giving refunds promised. I was told by customer service that someone would contact me in up to 3 days and it’s now been over 5. I will keep bringing this to U-Haul attention until someone does something.

Kyle G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joe I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARIE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelli m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KALE S.  |  First Impressions 
Rating:
4.0

The people where I returned my U-Haul and and stored my belongings were wonderful however my books my U-Haul there were a lot of problems also driving up here and getting in contact with someone at U-Haul to help me with these problems was a nightmare and I have tried to call someone from customer service and have not been able to get ahold of anyone I've tried a couple of times and up on hold for more than 20 minutes each time very dissatisfied with that matter fact I'm angry with everything that happened and still would like to talk to someone

Carla M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura B.  |  Overall Experience 
Rating:
5.0

Danielle was awesome as always

Kaine B.  |  First Impressions 
Rating:
5.0

Everybody was extremely helpful. The general manager..I think her name was Danielle, was an absolute delight to work with.

Mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice y.  |  Overall Experience 
Rating:
5.0

Great staff. Helpful and friendly.

ASHLEY M.  |  Overall Experience 
Rating:
5.0

Rachel was always helpful and went out of her way to help us during a very difficult move for our family. She stayed in contact and always provided me with options that were reasonable and helpful…… I would recommend Everette Uhaul and all the uhaul staff and storage. Thank you for all your help and your reasonable offers!!!

Rachel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Davell B.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly

Nabila B.  |  Overall Experience 
Rating:
5.0

I will only use your facility when i have items to be moved

loren j.  |  Overall Experience 
Rating:
4.0

The only negative comment I would have to say the inside of each unit is so dark, it would be nice to have some lighting

Sheila m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVALISA D.  |  First Impressions 
Rating:
4.0

There was a long line and only 1 person working. When I went to see my storage unit, there was no lock and had to wait in line again. The than that, the person working was very nice and friendly.

Minna N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KING E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER O.  |  Overall Experience 
Rating:
4.0

Aside from the inconvenience of not being able to change my bill payment date without 2 consecutive payments on one day, everything was about as expected with this storage facility.

christopher c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loren j.  |  First Impressions 
Rating:
5.0

It was a place that I would use again with no hesitation. Thank you everyone involved at U-Haul

DOMINIC W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
4.0

Easy move in experience; carts were helpful however there were issues when one or two customers had all 10 carts in use preventing other customers moving from using them.

Shannon C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating: