Customer Reviews for U-Haul Storage of North Seattle

6914 reviews

16503 Aurora Ave N   Shoreline, WA 98133
(PARKING IN GRAVEL LOT ACROSS 165TH ST)

(206) 542-7447

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 542-7447

16503 Aurora Ave N
Shoreline, WA 98133
(PARKING IN GRAVEL LOT ACROSS 165TH ST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This place was awful. The one man working would not help me take off the tailor on my car. I waited around 30 minutes and kept asking him for help or if someone else could. He told me he doesn't know where anyone was. At the end, I told him im 5 months pregnant and can't do this on my own and he said he couldn't help. Some guy walking around heard me and came over to help.

Susan U. 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

AMY W. 
Rating:
4.0

The rental was fine. However the requested pick up location did not have the truck. Nor did we receive a call 24 hours before the rental pickup informing us the pickup was in a completely different place. We wasted half the day looking for and obtaining a truck that was rented in early April. The equipment had not been cleaned inside or out. However, the staff at this location were exceedingly helpful!

JAMESDARRELL D. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA D. 
Rating:
4.0

Get more help. The one lady was handling two registers at once and could have used some help.

BARRY H. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
4.0

It would have improved my experience greatly if I could have been able to return the crates I had borrowed to a different location.

Riley Y. 
Rating:
5.0

The girls were especially nice and welcoming. Took over quickly

Monique G. 
Rating:
5.0

Quick and easy pick up and drop off.

Marie J. 
Rating:
4.0

This location was good.

Meg S. 
Rating:
2.0

I had to wait in line 45 minutes to pick up a vehicle I had reserved online. The gas tank was not filled when I got the vehicle, which I would have noticed before I left but I was in a rush after the long wait. So I had to to fill up 4.5 gallons of gas for a trip that was 10 miles long. When I returned the vehicle, the canopy for returns was overflowing with other returned vehicles and I had to hunt down an employee to let them know I returned it

SHANE WILLIAM J. 
Rating:
4.0

Customer did not leave a comment.

Kerri J. 
Rating:
4.0

Customer did not leave a comment.

Colin T. 
Rating:
1.0

I told several people at the store that I never got my dolly and they still charged me for it

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Overall great experience. Marcus who checked me in did not seem super confident but was very polite and wanted to help me. Upon return the Assistant Manager did not see the note that I saw that Marcus put in regarding me returning the truck at 12 noon, so that was a little frustrating. But the employee who took the vehicle back in was awesome. I had issue with the door handle not working and he addressed that, made sure to take care of the final bill that Marcus had told me, and was very pleasant. I forget his name, but he made a pretty good experience EXCELLENT at the very end. Well done.

LEO JAY L. 
Rating:
5.0

They made the entire process so easy and made sure that everything was working properly, which we appreciated.

Candace O. 
Rating:
5.0

Probably let the person know that when they 'reserve' a truck, there's still 30-45 mins needed for checkout. I 'lost' about an hour that I hadn't planned for and everything ran longer and I got stuck in evening traffic. Otherwise, great service, will use you again.

ANDREW G. 
Rating:
1.0

There was a line of customers out the door waiting for 20 minutes, plenty of staff available to service them, but they wouldn't bother to stop servicing equipment for a moment to address our needs even intermittently. And when one staff member finally came to service us, he had no sense of urgency or concern, no apology for the wait. Zero fucks given.

Vaughn S. 
Rating:
5.0

Hard to say "exceeds expectations" since i have high expectations, but this location gets all the business i can give it, which is not a lot, but still.. I have never had a complaint of any sort.

Jan K. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

The check-in process was incredibly slow, so that I ended up getting my vehicle with significantly less time than I had booked. To be fair, my check-in was fairly quick, but the two people checking people in were not sufficient to handle the number of people there at open, and the online check-in may not have been widely used. Neither I, nor anyone else I saw got our booked add-ons (furniture pads for me) without asking for it after checking the truck

Nathan P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Ihab S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
2.0

I had to work with four of your employees before finding one who understood the process, was professional, and efficient. One was rude, one was unhelpful, the third was frankly clueless. It took an extraordinary amount of time, effort, and persistence on my part to get checked in, and it shouldn't have.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

NONE H. 
Rating:
3.0

The staff was friendly and helpful but was understaffed for a Saturday. I waited in line 1 hour to pick up a trailer. I also had to postpone my project because of your power outage on the previous Sunday and wasted a trip and time.

Frederick V. 
Rating:
1.0

We waited 90 minutes to get our u-haul and the office actually called while we were in line waiting and said if we didn't show up they would give away our reservation. While we were late because of the line.

BENJIMEN H. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
2.0

Just not a quality customer service experience when picking up, dropping off or attempting to return boxes. Both times felt understaffed.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

SHANE DAVID M. 
Rating:
2.0

I was double charged. I called and they said they would refund the $253 charge, but l have not received my refund yet. I'm upset!!!

Jerrie L. 
Rating:
5.0

Great customer service, perfect running and clean vehicle! Will recommend this location on Facebook to all my friends. As well as a great propane location. Thanks much, The Meyers Family

Michael M. 
Rating:
5.0

I added 2 dollies and a dozen furniture pads to my order, but the pads weren't in the truck. When I mentioned this to the team member after returning my truck, he acknowledged my concern and immediately took action to refund my $10 for the missing pads. I really appreciate that!

Steven H. 
Rating:
5.0

Have all your computers working. Line got pretty long.

Benjamin S. 
Rating:
4.0

Customer did not leave a comment.

Ulpiano B. 
Rating:
5.0

Customer did not leave a comment.

DONNA BETH P. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN DAVID O. 
Rating:
5.0

Really friendly staff. There happened to be no other customer when I picked up & dropped off the vehicle, so I received extra attention. Thanks!

David A. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Parking and exit designations could be improved with directional signage.

Kathy L. 
Rating:
5.0

Drop off was very easy. Location was accommodating and easy to find. We drove in, briefly talked to a person working in the lot, left the keys in the vehicle and then we were off. Simple as that.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Sebastien D. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn P. 
Rating:
5.0

your representative Ryan was very professional and excellent

PAUL B. 
Rating:
1.0

Charged for services I explicitly declined.

JONATHAN H. 
Rating:
4.0

No one showed us how to use the truck so we couldn't figure out how to adjust the mirrors which weren't that far off fortunately. We were just handed a key and said it was out back.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Allyson L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Had to wait twenty minutes to have personnel check in trailer, no one was in check in check out , walked in back , one person having lunch , when I picked the the trailer early, I was told it was ok to return late- disappointedly, surprised I was charged for two days- fraudulent billing applies

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JENNY S. 
Rating:
5.0

Great service!

John G. 
Rating:
5.0

Customer did not leave a comment.

Jan G. 
Rating:
2.0

The person who helped us was unhelpful and abrupt. He sold us a padlock that he said would fit but in fact did not. Waste of money. We are happy with the vehicle and service other than that experience.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

STEIN R. 
Rating:
5.0

The people working at this place were some of the friendliest and most helpful people I've ever had help me! Like, I never fill out these surveys and I'm swamped in the middle of a move, but wanted to take time to say how nice they were: both pick up and drop off!

Tony B. 
Rating:
5.0

Marcus was incredible. So thankful.

Dinah H. 
Rating:
5.0

Folks there were very accommodating when I needed to extend my rental two days. Thank you for your excellent service. A fine organization.

ROSS H. 
Rating:
4.0

Found a fresh tomato in the passenger side door holder

MICHAEL P. 
Rating:
5.0

I wouldn't change a thing! Ryan Moody at the Shoreline/Aurora location was awesome and very knowledgeable! Definitely coming back next time we need a trailer! Thanks U-Haul!

David M. 
Rating:
5.0

I think they did a great job

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

YIHAO W. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL MARION O. 
Rating:
5.0

My only issue was the code sent to verify my account took so long to come through that all my info had expired and I had to start again, but perhaps next time that will not be an issue. The automated pick up and drop off is very good

Nick A. 
Rating:
1.0

I drove 5 miles for my roundtrip and was charged a $30 fuel surcharge and charged 3 gallons of fuel costs for another $17. This Uhaul location cares only about maximizing fees and charges rather than caring about their customers. Their reputation has not changed at all over the years and it's sad that anyone has to do business with this organization.

Frank E. 
Rating:
5.0

Actually nothing. A truly great experience all things considered.

Scott W. 
Rating:
4.0

Staff were friendly and knowledgeable. I had rented 24 of the plastic boxes (better than buying boxes in my opinion) but could only take home 14/24 due to the size. I was able to get refunded and could pack up most of my one bedroom apartment into those 14 boxes plus Mirror/tv box and furniture wrapping. Only downside is some of the boxes still had the disinfectant inside and required me to wipe down the interior before use otherwise the boxes were pretty clean. When renting the truck, Uhaul recommended me a moving company to assist and that was a super helpful feature because the guys made moving so much easier. Picking up the Uhaul was a quick process, took less than 10 minutes. Staff were understanding when I used the Uhaul an extra hour and the drop off process was less than 5 minutes. Overall Uhaul made my move quick and fairly easy.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

So easy!!!

Deanna S. 
Rating:
5.0

Ryan Moody was great - professional and helpful.

Jason U. 
Rating:
3.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Best Seattle location to rent a trailer

Jan G. 
Rating:
4.0

The people that I delt with were excellent. Best service ever.

THOMAS ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
4.0

Make sure the tire straps on the auto transport are really secure. One of the straps was no longer on the tire when I arrived at my location

Travis P. 
Rating:
5.0

Staff was excellent. Can't remember check in person's name (female) but very efficient and helpful. Whole area was clean and easy to negotiate.

Lawrence J. 
Rating:
4.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

This was without a doubt our best experience at a Uhaul for a long time. Maybe ever. The staff was helpful, friendly and efficient. We were in and out in record time. GREAT JOB!!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

GENARRO M. 
Rating:
5.0

Thank goodness for the crew at this location. The phone app is TERRIBLE! I'll never use the phone app again but I'll be sure to recommend this location and its crew. Above and beyond service levels at other locations.

PETER JOSEPH L. 
Rating:
3.0

The online truck return BS didnt work. It is a real pain in the ass. Needs serious improvement. I tried everything several times following directions exactly. It didnt know my email or phone number or contract number. I gave up, put my keys in the box and went home.

JEREMY C. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
4.0

Customer did not leave a comment.

GEORGE V. 
Rating:
2.0

Got charged for after hours service even though I dropped off the equipment on time.

ROBERT K. 
Rating:
5.0

1.89 a mile???????????? ARE YOU THAT SELFISH AND GREEDY?????? Never again!! I will go down the street to handy Andy and support a local business that doesn't gouge per mile!!

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
1.0

Maybe next time don't be so sexist against women. While taking time to walk out other customers clearly of the opposite sex to their truck and just giving me the key at the counter to find my own truck that was located behind other trucks that needed to be moved in order to get the truck I was given was highly unprofessional and when asked for help I was given a vague description of your truck is somewhere outside to the left. I would rate this experience a negative 0 if I could.

KESHIA T. 
Rating:
5.0

Faster check in. Staff was great!

Eddie R. 
Rating:
5.0

Staff member who got me set up was very helpful and nice!

Molly B. 
Rating:
5.0

We did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.

Elly B.  |  Overall Experience 
Rating:
5.0

I had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.

andrea h.  |  Overall Experience 
Rating:
5.0

Thank you for the opportunity to work together on my move.

MINDY R.  |  Overall Experience 
Rating:
5.0

Great facility, helpful and friendly staff

Erin H.  |  Overall Experience 
Rating:
4.0

I didn't actually go there. I just had them pick up the boxes that were at my house.

Robert F.  |  Overall Experience 
Rating:
5.0

The staff at both facilities I dealt with in Phoenix and Shoreline were amazing!!! Both managers were fantastic and a special shout out to Julian Whalen in Shoreline, he was friendly and very helpful.

Angela D.  |  Overall Experience 
No reviews have been submitted for this location.

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