Customer Reviews for U-Haul Storage of North Seattle

7037 reviews

16503 Aurora Ave N   Shoreline, WA 98133
(PARKING IN GRAVEL LOT ACROSS 165TH ST)

(206) 542-7447

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 542-7447

16503 Aurora Ave N
Shoreline, WA 98133
(PARKING IN GRAVEL LOT ACROSS 165TH ST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CORRIE M. 
Rating:
5.0

Great staff and convenient location. Was very pleased with the experience overall.

MATTHEW B. 
Rating:
5.0

Not much. The agent at the counter when I picked up the van was really friendly and walked me through the whole process.

PETER F. 
Rating:
5.0

Management is really Friendly and helpful... she's is very nice person thanks for all.

CARLOS ROMEO C. 
Rating:
1.0

I am still looking for a refund of 91.88 and the location nor your regional or national number or chat seem to be able to help. We are three weeks in at this point.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

The truck had an exhaust leak, brakes were squeaking, tires out of balance.

Erez T. 
Rating:
5.0

Very friendly and speedy checkout

ALEXANDERIA ANN M. 
Rating:
5.0

Customer did not leave a comment.

Anael E. 
Rating:
4.0

Windshield wiper broken Radio inoperable

Brian E. 
Rating:
4.0

The back door was so heavy that I could not open it alone. It took two people to open it.

Cynthia G. 
Rating:
5.0

Keep it up. Pleasant well trained staff. On line reservations makes it a breeze

Bradd C. 
Rating:
3.0

The problems experienced had nothing to do with the staff and everything to do with the computer transactions. When I was trying to pay on-line, I also added insurance protection. The system not only added the insurance amount to the new total but also raised the original rental price. (It sounded like the customer in the next cubicle was experiencing the same frustrations). I went to the store to solve this problem, and low and behold: the computer system changed the pick-up and drop off dates and the employees could not change it!!! The employees and truck were great, but the computer system and the sly way it is programed to raise prices leaves something to be desired.

Robin F. 
Rating:
3.0

The way the parking lot was set up - it took me 30 minutes from getting my vehicle to getting out of the lot because of a large build up in vehicles.

Augustus O. 
Rating:
5.0

We were only given half of the blankets we had ordered so had to return for the rest. Other than that one glitch, the service was great.

BILLY ALLAN W. 
Rating:
4.0

The online reservation system asks if you need extras - blankets, dollies, etc. I requested six blankets and a dolly, which after I picked up the truck, appear to be standard equipment in the truck I rented. So it appears I paid for something that I would have had access to anyway. In addition, there were only four blankets in the truck, when I needed six, which was frustrating for me in my move.

Mary M. 
Rating:
5.0

More service desks would be great for the staff. It was very busy so staff kindly assisted customers on the side using their phones. Would be nice for them to have a work station

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

More help at checking in

Sabrina E. 
Rating:
2.0

equipment all over the yard could not find a place to park this was true at pick up and drop off. there seems to be no thought of how traffic will flow it is just leave it where it is we will worry about it later.

MORRIS T. 
Rating:
3.0

When I picked up the truck it had been packed and into a nest of trucks. Wasn't difficult to get out however. I had ordered a half a dozen moving blankets and that was verified with the attendant. However when I got to my destinations 40 miles away there were no blankets with the equipment. I was charged for it and it was verified by the attendant at site but I was not informed that I had to pick them up or that they weren't on board the rig. I was charged for them. So I was not happy with that. There was a cursory cleaning, but there were Still obvious places where things have been spilled in the cabin and not wiped down. The rental pick up went smoothly except for the fact that the things I had ordered were not there.

ANNA T. 
Rating:
2.0

There is a continuous log jam to get help especially when returning. You go inside wait in line forever then they tell you to go find someone out side. When I pulled into the parking lot I was barely able to get the trailer out of traffic.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
4.0

Customer did not leave a comment.

REID E. 
Rating:
2.0

Customer did not leave a comment.

Kaori P. 
Rating:
4.0

Pkg lot congested due to poorly parked trucks and trailers making exiting the lot an ordeal.

KAARE MARC O. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

It would've been much appreciated if the 17' truck I reserved was available. I end up using a larger truck that made our move less optimal for due to small driveway length. The whole $50 cash if your truck isn't available is bait and switch marketing as that's apparently dependent on NO available trucks available. Equipment I used was clean and in good working order though so I can't knock U-haul for being undependable.

VICTOR SUM-TOCK Q. 
Rating:
4.0

Customer did not leave a comment.

KENDALL Y. 
Rating:
1.0

When I picked up the truck I was told it had a full tank of gas. It did not and I took a screenshot of it. I only put 7 miles on it and after I returned it, I was charged an additional $10 fuel charge in addition to the per mile charge. It took me 40 minutes to dispute the charge with photo proof before I was able to get my $10 refunded. Please train your employees so they don't lie about how full the gas tank is and then pass that charge onto customers. Will never return to this location again.

MICHAEL C. 
Rating:
1.0

There were a number of people waiting to check in/out their vehicles and ONE person operating the store. That person had to spend much of his time outside the building leaving all the sale items and cash register unsupervised. With the huge cost to rent, I would think that Uhaul could afford more personnel I will never rent from this company again. .

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Larz H. 
Rating:
1.0

Not overcharge and actually answer the phone when people call

Julian B. 
Rating:
5.0

Very friendly employee! Great customer service. Answered all my small question with clarity and confidence. Very helpful and patient

NAOMI H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The easiest and friendliest drop-off I ever experienced. I will highly recommend this location!

JAMES B. 
Rating:
5.0

So nice & professional, U-Haul is the best.

KIM F. 
Rating:
5.0

Had some confusion with the mileage being incorrect and addressing it, but overall a great experience. Would certainly use this location's services again.

CONAN NOEL H. 
Rating:
3.0

Customer did not leave a comment.

Cheri E. 
Rating:
5.0

The staff were wonderful -- helpful and warm (even when busy and HOT!). The wait time on the phone to change was over a half an hour. TOO long! I couldn't extend my rental online and had to wait.d

JENNIFER C. 
Rating:
3.0

There were a lot of UHaul trucks/trailers being returned to this site after hours, so it was a bit chaotic figuring out where to park the Haul.

Bryce and Gary W. 
Rating:
1.0

Understandably Uhaul is busy Memorial Day weekend. Why Uhaul would let dozens of people rent within the same time slots from one location with only two people on POS is less understandable. My pickup time was 10:30am, I arrived 10:15am, and due to the line stretching to the end of the lot I did not pick up my rental until 11:45am. If logistically it is not possible to process X amount of people within 15 minutes then there should not be an option for Uhaul to overload their staff and manager just to rake in as much cash as they can grab in a single weekend. This is not the stores fault but a blatant disregard by the company for their employees and customers.

CHLOE H. 
Rating:
5.0

Customer did not leave a comment.

Jinhui W. 
Rating:
3.0

Have the trucks ready on time

Alexander S. 
Rating:
2.0

Customer did not leave a comment.

FELICIA S. 
Rating:
3.0

It was after hours.

Erika S. 
Rating:
4.0

I think there should have been some kind of signage on what to do if you have contactless pickup. It caused confusion and people were rude to each other because of the line and how it seemed like people were skipping it.

Jarydd M. 
Rating:
5.0

Tabatha is a great manager, as is the supporting staff.

ROLANDO A. 
Rating:
3.0

We were told we didn't need to return the truck by 9 by the shoreline, WA branch. We returned it at 9:35. We're were charged for that day. This is upsetting as we could have returned it by 9

Gabriel W. 
Rating:
3.0

Customer did not leave a comment.

ROBERT WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Mario J. 
Rating:
5.0

Ryan mood done an amazing great job. Love that guy

Morris T. 
Rating:
5.0

It is a great place to rent a car. Customer service is great! Thank you!

AMY Y. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Doing well, Great service!

JOSE Z. 
Rating:
5.0

Stuff is very friendly and supporting people with disabilities. I am deaf and can not understand others when they are masked up. They wrote all questions for me on the monitor or piece of paper so I could better understand them

Andrey K. 
Rating:
5.0

The young woman that manages the site is courteous, friendly, knowledgeable and, most importantly, professional. She exhibited total command of the entire operation—-even to the point of attending to two or three clients at the same time. You must do what is necessary to promote and retain her. I believe her name was Tabatha?

ROLANDO A. 
Rating:
3.0

Long line of customers picking up rentals and not enough staff but fortunately after awhile a U-Haul staff person asked “are there any returns?” So once he stepped in it was fast and he was very helpful and service oriented. More staff and/or expedited returns would be my suggestion.

KARL S. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

NIZA G. 
Rating:
5.0

Keep up good work!

WINNIE S. 
Rating:
3.0

The customer experience was ok but they don't let customers park with in the property making you go on the street an find parking.

Edin C. 
Rating:
2.0

Entire staff of at least 6 people were doing other tasks with a line of customers waiting to pickup equipment. As they were in and out of the store they did not acknowledge the waiting customers

Tim O. 
Rating:
5.0

Getting help by telephone was very difficult. The website was confusing. I made the reservation on the website, but finally called and learned more to change to the rental unit more appropriate.

PHELPS G. 
Rating:
5.0

The guy who helped me, Tanner, was a super nice kid. Helped me find the right equipment, was patient and had a great attitude.

Andrew G. 
Rating:
4.0

I was charged twice for one rental. The truck I was assigned via mobile reservation was not available. I was assigned a different truck. Then I was charged for both trucks.

ANDREW S P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Took the required pictures of gas gauge and odometer locked the truck dropped the key and tried to check out. No way to access the taken pictures!!! No way to open the truck!!! This app is a great idea but in your video stress the unusual nature of accessing photos. I get that it may be a way to prevent picture fraud and the location feature is very cool but as an organized user i studied the app in advance and: 1.) took inside pictures after parking. 2.) got out and locked truck. 3.) took location picture. 4.) Dropped off key 5.) Went to app to check out and oops sorry you can't advance without taking pictures. Hard wired into phone users is I can take a picture or use a picture so while I get the security/data integrity of your method, a heads up would be good and not in the fine print which no body reads but bold like in your warnings not to block driveways etc. Thanks😎

James A. 
Rating:
5.0

The 20ft truck had been broken into and parts were stolen so I had to use a 17ft truck instead. I wasnt able to pack everything and I didn't want to make another trip and be charged for so much mileage. Although it was disappointing to not complete my move, the customer service was good.

RACHEL C. 
Rating:
3.0

More employees at front desk

Brent R. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
1.0

Next time you change the pick up location, an email sent at 4 am is not adequate advanced notice. I especially appreciated the "free 30-40 miles" I was offered as an apology when I didn't have to pay for miles.

Susan M. 
Rating:
3.0

Some staff were friendly, helpful, and knowledgeable. A couple staff needed more training. Overall a good experience, but the waiting lines are too long. You need more staff.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Emily T. 
Rating:
2.0

The totes were dirty when picked up. The wait for a prepaid pick up was over an hour. The drop off was also over an hour wait in line.

Melissa B. 
Rating:
4.0

Mike was very professional and helpful. Overall experience AOK! Highly recommend.

Charles B. 
Rating:
4.0

This location is super busy. The employees are friendly and knowledgeable, but sometimes there can be a significant wait for service due to the large number of customers.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

CHI C. 
Rating:
5.0

Tyler was very friendly and prompt in his assistance. Great representative for uhaul and made it a great experience for us.

Ellen M. 
Rating:
5.0

Customer did not leave a comment.

Martin K. 
Rating:
3.0

The U Haul app was a disappointment. When I turned in the truck after hours and took a cell phone photo of the ending mileage and fuel gauge, it did not allow the photo to upload.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

DONALD THOMAS G. 
Rating:
2.0

Nobody there to open doors at 7, assistant manager arrived at 8, I missed ferry and time frame messed up for whole move Very stressful for an already stressful situation

HEIDI ANNE T. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
1.0

Supposedly I damaged the vehicle and was charged for this. However, I did not damage the vehicle. I plan on going to this location in the morning to demand and see what supposed damage I did. Aside from that my reservation included a damage waiver. Not sure what happened here but I will seek to clear up what is clearly a misunderstanding.

Kerstin B. 
Rating:
3.0

Parking was an issue due to how congested the facility was. Staff were great though. 5 stars for them.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Trucks are well maintained. Staff was very courteous and helpful. The entire process of reserving the truck via the web and its other requested data was simple and efficient. Checkout and return were very easy. The location has easy access. The store has a large inventory of vehicles and trailers for any need. Moreover, the prices were fair for what I need to have done in that period of time.

Louie S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
3.0

24/7 checkout worked as represented but checkin never worked

Dennis H. 
Rating:
4.0

The mobile check-in & return process sounded promising, but honestly I found it to be a pain. Granted, I was able to pickup the truck before the line even moved inside the store, but that was after taking photos & uploading, having them rejected because my selfie wasn't very good (sorry, I skipped the makeup Togo to Uhaul), & having to find another alternate contact because my husband was in the shower when Uhaul called to verify I would return the truck, so didn't pick up to answer. Returning was equally cumbersome, so I ultimately let the helpful young lady working outside take care of checking the truck in. I get the need for verifying my id & the condition of the truck & terms, but It took me easily 25 min to pickup the truck usinv the mobile system. Thought it would save me some hassle, but it didn't.

LAURA K. 
Rating:
4.0

They seem to be understaffed on weekends where it is super stressful and chaotic for the workers at the location, not to mention an insane wait for customers in line.

Luke D. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

We did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.

Elly B.  |  Overall Experience 
Rating:
5.0

I had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.

andrea h.  |  Overall Experience 
Rating:
5.0

Thank you for the opportunity to work together on my move.

MINDY R.  |  Overall Experience 
Rating:
5.0

Great facility, helpful and friendly staff

Erin H.  |  Overall Experience 
Rating:
4.0

I didn't actually go there. I just had them pick up the boxes that were at my house.

Robert F.  |  Overall Experience 
No reviews have been submitted for this location.

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