Customer Reviews for U-Haul Moving and Storage of Shoreline

Rating:

4.0

It was great they helped hook up the trailer etc. I am new to the area so did not know how the app worked when picking up the equipment. Two things could have made better: 1. explain what i was supposed to do on picking up the equipment in the app with pictures etc. 2. I know not prob. her job, but the main manager was in and about while there was a long line and no one said anything to me - the customer. I think they were talking to each other but ignoring us. If it was me and I have been in certain positions dealing with people, I would have said that we will be with you in a minute etc. Something rather than nothing, that's all. thanks

Rating:

4.0

Again not close by. Wish you’d manage your locations better to minimize my inconvenience

Rating:

5.0

Jenny is the most exceptional staff person and manager. So helpful and friendly. All the staff is good.

Rating:

1.0

Truck was not even water “resistant” soaked many boxes. Charged me for 6 gallons of gas and after hours service fees, even though I dropped it off with a lot attendant. Doubled the cost!

Rating:

1.0

The person helping me was more interested in taking his break and talking to co-workers than helping me. I was asked to take a photo of myself and my driver's license. The app did not work. I have used this location in the past and the service was excellent. It has really gone down hill.

Rating:

5.0

One small issue. The uhaul app requests photos of all sides at the beginning of the rental. There was not enough room to take requested photos.

Rating:

5.0

We think the staff is knowledable, friendly and helpful! Jenny was exceptional as we have two rentals a day apart. Everything coordinated well.

Rating:

5.0

Great as always

Rating:

5.0

I have used this location several times in the last few months and the employees are always friendly and helpful.

Rating:

5.0

Everybody there are very helpful, and efficient. Thanks Jackson.

Rating:

2.0

Truck smelled of nothing but smoke, no other vehicle was available. Also, alerted to this location for pickup the night before when I had intentionally picked location near my house.

Rating:

1.0

Only two employees. Evidently some people quit recently and were not replaced. The two there did their best. They were simply overwhelmed by the end of the month crowd. Equipment and location are fine. Please take care of staffing. Never seen anything like it was Saturday when I returned the trailer at 8:00 AM

Rating:

1.0

The line was insane and for a second day in a row your systems were down. The staff member Alex on site had a huge attitude and we went through the most ridiculous return process. This location he always been a bit of a challange but Griday and Saturday this week were nuts. You need more staff.

Rating:

5.0

Thanks

Rating:

5.0

I had no concerns. The staff was friendly and helpful. Thanks!

Rating:

5.0

I was told I'd have additional item added to the bill, appliance dolly. Shockingly it was never added to the bill. Moving the freezer was not enjoyable.

Rating:

3.0

On recieving the 10’ truck the tire pressure light and alert at the odometer display was on. Went back in and told pressures had all been checked and the sensor just needed to be reset; told truck ok to take. Later passenger’s seat belt alarm was on consistently when passenger on the seat and properly buckled in. When getting in truck at the start of the rental smelt something like iron but thought maybe someone urinated next to the propane fill station next to where the truck was parked, but kept smelling it during the rental when not at the U-Haul store; mentioned it at the end of the rental during check in.

Rating:

1.0

After drive the truck for 20 minutes and parked, the battery of the truck was dead and I had to find jump start to start the truck. I used 1/8 of gasoline and I decided to not fill it to avoid jump start one more time. So I returned the truck and let the staff know the situation. However, I still get charged a lot for the gasoline and didn't get any reimbursement about the bad experience.

Rating:

5.0

Easy. All the employees there were friendly and helpful. Thank you!

Rating:

5.0

While returning our vehicle, the U-Haul app closed during the intake. We’re unable to reopen the intake form, but our payment was processed. Please call or e-mail if there are any issues.

Rating:

4.0

Truck out of alignment. Driver front tire worn on outside. Pulled right while on road.

Rating:

5.0

I could not use the app to self check out. It wouldn't take my uploaded pictures. Apparently this is a known issue. Not sure why Uhaul hasn't address it

Rating:

4.0

The staff was great in the face of a large scale technology outage that was apparently taking place. The gentleman helping me was wonderful. Great experience.

Rating:

5.0

I was surprised. This was by far the best experience I’ve ever had renting a truck. Quality. Fair price and good staff checking me in this morning. Despite an all system failure across the whole company.

Rating:

5.0

I would like the app to be improved. When I went to return the truck, I found it was very easy to accidentally throw away all progress in entering the details. On my second try I clicked on an example to show me how to take a picture of the location and when I tried to back out and take the pic, I ended up cancelled out of the entire process and I was not allowed to start over so I now have to dispute a massive bill

Rating:

1.0

The car I rented today was in absolutely terrible condition. The handling was so bad that I almost got into a serious accident. The employees were honestly some of the worst people I have ever dealt with. They were completely unhelpful, rude from the very beginning, and acted like they were only working there because they had no choice. Their smirking and mocking attitudes made this one of the worst experiences I have ever had. I drove only 26 miles before returning the car because the handling was so unsafe that it was impossible to continue driving it. When I picked up the vehicle, I was clearly told that the gas tank was full and that I only needed to refill it to full when returning it. However, when I stopped to refill the gas, it took $46 worth of fuel, which makes absolutely no sense after driving only 26 miles. I requested another vehicle, but they told me I would have to wait about three hours before another car could be rented to me. Even worse, despite the fact that I had already paid for the first rental, they said they would charge me again for the replacement vehicle. I was extremely angry and could not understand why I should have to pay twice because of their unsafe car. The employees ignored me and looked at me with mocking expressions the entire time. This was an absolutely horrible experience, and I never want to go through something like this again. You are all scammers. I truly hope as many people as possible hear about my experience. And if anyone ever gets into an accident with the vehicle I drove today, please let me know — I will gladly be a witness.

Rating:

5.0

Outstanding crew it shows they work and 1 unit not fighting each other and they really go out of there way to help customers

Rating:

5.0

Nothing the manager Christina Mabry was very helpful and professional and went the extra mile to ensure if I needed anything else and her Team was awesome, I would definitely recommend this place..

Rating:

1.0

I was told a 20 dollar fee to drop it off at the other location that was planned and they said ok and yet I got 20 dollars blues a 102.00 fee on top of that too. This was not clear and bs charges for a 30 dollar trailer rental

Rating:

5.0

A fairly quick and easy experience to inquire about available trailers: rent one and then return it close to closing time. Would rent from here again.

Rating:

5.0

The gentlman was knowledgable, courteous abd efficient. The store is clean and neat. There was a wide variety of trailers and trucks. We will use your location again.

Rating:

5.0

Everything was great!

Rating:

5.0

Always a pleasant experience.

Rating:

2.0

The attendance were ill informed on U-Haul’s policies Also, I had paid for a rental of a dolly, which was just not provided, they waited for me to bring this up just to inform you that they did not have a Dolly I could use. I pointed to an appliance dolly, and they told me that would just be more money. I feel like I lost faith in humanity after my experience at this store.

Rating:

1.0

I was scolded for only filling to 7/8 when the tank was supposedly full. It was not. I took a picture. I did not forward it at the time since I was very late leaving after there was a mixup with dispatch (my van was given away and I had to wait 30 minutes for a re-dispatch). Anyway, I explained that although I filled the tank to full, and the pump shut off, the gauge only said 7/8. The clerk scolded me saying "next time we will charge you since you should have told us when you picked it up". My question, as a frequent good customer, is why didn't the attendant know the gauge read low on the previous dropoff? Not a great way to treat a long-time loyal customer.

Rating:

3.0

Check the tire pressure before releasing vehicle. I had to ask a friend to bring my front right tire up from 27psi. Alert stayed on throughout my rental period because his little cigarette lighter powered unit was not adequate.

Rating:

1.0

How about occasionally cleaning the inside of the trailers you rent out?

Rating:

5.0

Thanks for being in my neighborhood, very useful company!

Rating:

4.0

I reserved a van but it was not available. I was told the van I had preserved had not yet been returned by the previous customer. I ended up having to drive a 10-ft truck, which was not what I had planned.

Rating:

5.0

Great service and clean car.

Rating:

4.0

Staff was friendly and pretty prompt. It was busy so there was some wait time but waiting wasn't long. The truck and equipment are obviously used but in working shape and not shabby, which was appreciated.

Rating:

4.0

Why do I have to do all of the paper work, inspection and take photos? The U Haul employee does nothing maybe you shouid pay me? What happened to customer service?

Rating:

5.0

Nothing, everyone there was super friendly and helpful.

Rating:

1.0

Hire people that are willing to do their jobs. I made a reservation a week prior to my move, only to find out on the day of my move that the handtruck I reserved, was actually "first come, first served." No one told me that when I made the reservation. And then because I was on the phone calling Home Depot and other rental places trying to rent hand trucks and didn't answer my phone, the Northgate location moved my reservation to the 165th location -- who also COULD NOT fulfill my reservation. So then I had to drive 60 blocks further north than I had planned, and still had to rent hand trucks. I began my move 2 HOURS later than anticipated. But if that wasn't enough, I then essentially had to self-check myself in with my phone -- even though I was standing in your store supposedly being "helped" by one of your employees. WORST MOVE EVER! I will NEVER rent from U-Haul again.

Rating:

5.0

Good service, took a little while to get used to driving the truck. Rented for a full day. Will use again in future when I need it

Rating:

5.0

Super easy and very helpful staff.

Rating:

5.0

The young gentleman who’s been there a little over a year, was professional, resourceful, and made the process of moving just a bit easier. Thank you.

Rating:

2.0

The online check in was laborious, took a lot of time, long delays, didn't work, so I went in and had the person check me in. Waste of time...and it should save time

Rating:

5.0

Nice, welcoming staff. Well run. Excellent experience.

Rating:

5.0

Great workers & great prices

Rating:

5.0

The Uhaul app is the worst. I couldn't get the app to work to return the truck after hours. I tried the QR code on the truck and wall as well but had no luck. I had to call and wait on hold for a little bit. But... the gal that helped, walked me through it had the patience of a saint. She was super friendly and helpful (i'm not the best with technology). She deserves a raise. Your app deserves 0 stars. Please fix it!

Rating:

5.0

Great service.. staff helpful and nice truck. Thank you

Rating:

5.0

The center console of the truck I rented had some sticky stuff on it and it smelled of cigarettes. A little more cleaning detail would have been nice. But the staff were excellent and the experience overall was great, so I'd definitely rent a truck there again.

Rating:

5.0

The customer service was great! The fella who checked me in pointed out a savings opportunity so I gave to your charity to pay it forward and your equipment check out and return guy was super helpful and showed me how to work with the ratchet mechanism . Both super helpful and very nice. All around great experience.

Rating:

1.0

Here’s a more polished and impactful version of your review: --- I had a very disappointing experience with U-Haul. Unfortunately, a significant portion of my furniture arrived damaged due to poor packing. My chairs are scratched, the bookshelf and nightstands are visibly damaged, and my dresser arrived with multiple holes—clearly not handled with proper care. In addition, my boxes were delivered four days later than expected, and communication throughout the process was extremely frustrating. I received conflicting information from different channels—automated emails continued to confirm the original delivery date, while customer service chats provided completely different timelines. It was nearly impossible to get a clear or reliable answer. Overall, this was a very poor experience. I would not recommend this service and would not use it again.

Rating:

5.0

Staff was great.

Rating:

3.0

Keep the good job!

Rating:

2.0

#1 i was threatened by the guy who helped me, i patted him on the back for helping me he came right out and told me don’t ever tap me on the back again i have ptsd he said he almost was going to take me down,also had a club on the counter.Not cool.

Rating:

5.0

The agent Joel H. Was a big help. Great customer service experience. He came in on his day off and I spite that was very helpful. Please share with him my deep gratitude

Rating:

5.0

This was a great rental experience. Easy check out and check in, clean equipment, and clear instructions. Rates were quite reasonable. Will rent from the Shoreline U-Haul again whenever I need to move anything.

Rating:

2.0

The front desk guy was rude and disrespectful- Each time I tried to check out the small open trailer he would stop the process and let the next person with a reservation go before me - He did it at least 3 times- I was patient but annoyed- I wasted so much time I was late for my meeting. Even though my son checked the trailer at least 5 times prior with same and same everything still asking the same questions. I had to go get the truck manual to show the weight rating- Very disappointed

Rating:

5.0

Tyler and his associate did an excellent job. Put screws back into chairs and put boxes where I needed them. I highly recommend Uhaul. Very impressed.

Rating:

3.0

I wanted a smaller van but they gave me a "newer" model which was bigger than I wanted. The floor in the storage area was wet.

Rating:

5.0

Omar and Dzanan were fantastic. First thing in the morning they showed up with great attitudes and went above and beyond to help. Really appreciate the extra effort—excellent service!

Rating:

5.0

We did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.

Rating:

5.0

I had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.

Rating:

5.0

Thank you for the opportunity to work together on my move.

Rating:

5.0

Great facility, helpful and friendly staff

Rating:

4.0

I didn't actually go there. I just had them pick up the boxes that were at my house.