Very friendly, well executed. No hassles.
FREDRICK NCustomer Reviews for U-Haul Storage Of North Seattle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff went above and beyond. even though there was a system outage, they got me in and out quickly. The team is really the best at customer service.
alfred dService was well done, even though they had a back up of customers. Check out was very easy with pictures taken on phone to complete rental. Employee's helped with hook up and return of Tow dolly.
CRAIG JFriendly staff even when systems were down, they were very accommodating. Clean truck.
Sarah RWhile I have used the app-based rental tool a few times, this time I needed to ask questions to meet my specific needs for the rental, and the employee was very helpful.
GINA GI feel I was over priced my total is 121.70 before tax and I was charged in total $196 what’s that about?
JASMINE GI have used U-Haul on and off for the past 40 years. This store is one of the best service I have experienced! Thank you!
MORTEZA SBeing used to the Interbay location, I can see the culture can be totally different at another location. I had a culture shock and do not wish to go back to the Shoreline location. Both times I rented there were disappointing, almost disrespectful service.
JAY PThe people working there were very nice and helpful. Return procedure was flawless. Truck needed a little work on the muffler but the truck ran great and was super clean! Great experience!
SCOTT BThere really wasn’t any issue with this location. My issue is with U-Haul. I reserved the trailer at the Kenmore, WA location. I showed up there this morning and the guy working there (who clearly wasn’t interested in customer service) told me the reservation had been moved to the Shoreline location. He said I should have gotten a text or email informing me of the love. I did not. This was wildly inconvenient to me and added over an hour to my errand. Reservation has a definition; apparently UHaul is unclear what that is. I don’t foresee myself using your service ever again. Get better.
DALE CEverything was ok
AMBER AI was treated very well.
MARVIN SSeedy area with very limited parking nearby. Across the street was an encampment. If you're just picking up and not leaving your car its fine. Van was clean and drove nicely.
JOHN RIncrease the number of pickup trucks.
PETER MExcelente todo buen servicio
ERIC CScheduling was easy. Excellent staff!
KAREN CThe staff was friendly, kind, and efficient. It was an excellent experience!
KAREN CI was pleased with the service and your staff members were all very nice, friendly and accomodating.
STEPHEN DI have used this U haul location 3 times now and I have always had a wonderful experience, and they helped to make sure my moving experience was smooth and readily done. Thank you U haul ☺️
TERESA GVery slow
CHRISTINA LA big thx to Keith he was really helpful and professional.
HASHMAT NThe gentleman who handled my check in was funny, polite, and welcoming! I was in and out in about 5 minutes- thank you all!
Martha BGreat experience
JULIE GThe staff was incredibly helpful, especially the woman that was working in the lot. My apologies for forgetting her name, she was great and hardworking!
ANDRE SExcellent
ROGER MYour internet app is not working properly. It is garbage.
ROBERT POnline reservation process has poor interface causing unwanted selections for extra products and services. Your IRL had to cancel those for me.
JAY MReserve Parking for Customers.
ANTERO RPick up location was convenient and efficient. Drop off was mildly annoying. I rent from this location regularly and the attendant who met me at my vehicle return acted like a cop during a traffic stop. Told me to remain in my vehicle, went through a full inspection of turn signal operation and headlight operation and questioned the total amount of miles I traveled. When finally completed, instead of thanking me for the rental business he said "you are free to go". This location has been our primary choice over the past five years because of their courteous, professional demeanor. Not sure what changed but today was far less inviting.
TIMOTHY GOverall not a good experience. The check in process is the worst. Not only are most of the staff more interested in doing other things, like surfing on their phones, you make the customer do all the work. I have to check the vehicle tale a photo of all sides… not a customer focused workflow. Yet when I come back it’s fast. If other options existed. I would use them.
CHRISTIAN REquipment was missing from the truck, and what was there included broken or faulty items like the seatbelts, which was really frustrating. The doors also felt unsafe, even when slammed hard they still didn’t want to stay properly shut. The mobile pickup in the app didn’t work as promised and left me stuck at the store for over 30 minutes. Overall, would not recommend this location and would suggest booking with a different one instead.
Nyasha HQuick, easy and friendly
DEBORAH FGreat service! Let me extend drop off time without charging extra.
JENNIFER GKeith was such a great person and very helpful. This is my # 1 uhaul location
DARRYL DBest service!
TESFAYE BI returned the dolly a day early to avoid being charged more and when I returned the truck the next day I was charged for the dolly for that extra day I didn’t use it. I drove an hour out of my way to drop off the dolly early, and explained why I did. I called to get the charge fixed and had a lady with attitude tell me that I’m getting charged for it anyway. I said that’s why I drove there early and she said “well I didn’t hear you say that.” Terrible service and will now have to call corporate to fix this.
ANN BThe cost was over triple what was quoted. The church in was very complicated.
DEREK GService was great!
Michelle NVery helpful and courteous
ALEX LManagement and staff extremely friendly and helpful
KLYTUS OWonderful service. Rental well maintained, clean. Very reasonable price
DAVID PThe Asian lady (the only one at this location , don’t know her name) gave me a terrible service. I asked multiple times about pricing and she was being dismissed about pricing instead of looking into why my final fee was more than usual. She alluded to the selected options I made being the reason why my bill went up but I asked her multiple times ( 3 times why my bill was so high) about pricing. My understanding is that the uhual crew is there to inform customers, not to be dismissive towards concerns and then play the naïve card. My apologies for the unprofessional complaint but this is unacceptable because i asked multiple times regarding pricing.
MARVIN PGreat service
MATTHEW MSuper perfecto todo gracias
ORLIN EIf was really annoying to sweep the van out, even under the mat, and still be charged a cleaning fee.
Erin BI felt I was overcharged. My daughter and I are homeless now. I was quoted $137 with 50 miles. Jumped to $224 when I returned it. I was not expecting to pay this much. Now we don't have food money.
Kimberly LNothing, Keith was AMAZING
ANTONIA NThe destination agent said that the tire pressure alarm goes off some time. He did not indicate that it would be serviced.
David HProvide on-site customer parking
LEE MThe windshield wipers on the truck are about ready to be replaced. Otherwise my experience was fine. The customer service was very helpful and friendly, and I got everything I needed. Keith was the person who helped me in person with both the truck pick up and return, and I very much appreciated his help.
JULIE Sbecause this is NOT Andrea's email and I have been saying that for years! Please stop sending me things
KANSAS PLong line waiting for pickup…need another person at the counter to asdidt
LYNDA WNothing! Everything went great with drop off. Staff were ready and available to help, talked me through everything very quickly, and had me on my way in a matter of minutes.
AMBER GFirst off, I didn't choose this location. U-Haul moved my reservation to this store for unknown reasons, considering it's probably only a couple of miles from the Roosevelt store, where I reserved a truck and prepaid for moving supplies. They rather rudely said that I would have to go to the other store for the things I already paid for or make my own arrangements to get my money back. They didn't really do anything for me. They just pointed out the dolly and the pads and I had to carry the stuff out to the truck in the rain and they also pointed me to the wrong truck so I'm wandering around their lot in the rain for minutes trying to compare serial numbers to the key I was given. The truck was parked so close to others that I had to scramble in the passenger side to start it and then pull it forward to put the dolly and pads in the back. The whole experience was shitty and had the flavor of "we don't give a fuck". And I still need to get my money back from the other place. Fuck you, U-Haul and especially, fuck this store and whoever decided to send me there rather than the move a 15' truck to the Roosevelt store where I made the reservation. U-Haul owes me money.
RONNIE BProfessional, kind and expedient!
CHAD WThe humans who helped during pickup and drop off were each top notch! The U-Haul computer, software, and electronic communication w/customer were and are a nightmare to deal with. I was second in line to pick up truck, at opening/reserved time, yet it took an hour as your system repeatedly glitched out. Too many separate receipts! For one move, which included truck, supplies and rental crates, I ended up with five supposed receipts in separate transactions, and the amounts taken from my credit card make no sense. I will find out when I get my visa bill just how messed up U-Hauls payment system actually ripped me off.
Sharyn DI was blindsided by the $20 after hours charge. The customer service rep did not point that out to me and I neglected to read the fine print.
DAVID HGreat customer service,Shannon & Luke very welcoming,dedication & effort truly make a difference keep up the great work!!
BERHANU BWe did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.
Elly B | Overall ExperienceI had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.
andrea h | Overall ExperienceThank you for the opportunity to work together on my move.
MINDY R | Overall ExperienceGreat facility, helpful and friendly staff
Erin H | Overall ExperienceI didn't actually go there. I just had them pick up the boxes that were at my house.
Robert F | Overall ExperienceThe staff at both facilities I dealt with in Phoenix and Shoreline were amazing!!! Both managers were fantastic and a special shout out to Julian Whalen in Shoreline, he was friendly and very helpful.
Angela D | Overall Experience