Customer Reviews for U-Haul Storage of North Seattle

7083 reviews

16503 Aurora Ave N   Shoreline, WA 98133
(PARKING IN GRAVEL LOT ACROSS 165TH ST)

(206) 542-7447

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 542-7447

16503 Aurora Ave N
Shoreline, WA 98133
(PARKING IN GRAVEL LOT ACROSS 165TH ST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Spent over an hour waiting in line at this location to pick up the truck. The truck itself was disgusting. Coffee had been spilled over the middle seat/front console, there were food wrappers and crackers on the floor.

Carla D. 
Rating:
1.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
1.0

Unbelievably unorganized and understaffed, WORST SO CALLED mechanic who couldn't even read a fuse panel. My 19 yr old daughter told him what fuse we needed for trailer lights. She fixed it. 1 1/2 hour wait in line for a reservation. Will never rent again!

Sally G. 
Rating:
1.0

Whoever checked me in, did a piss poor job, he had to run into the back shop several times to get answers to basic questions that I asked, he has an attitude like he hated being at his job and wanted everyone to know. My van was not pulled up front, so I had to jockey it around the rest of the fleet-not an enjoyable experience. There were other uhaul employees on the lot during this time but no one came to assist. When I got the van onto the highway I noticed a strong odor of wet dog. When I got the van to my home I got a chance to take a real look at the inside and it was beyond filthy. The steering wheel felt like whoever was driving it last ate a bunch of cotton candy-it was sticky and took a few seperate cleanings to feel halfway clean. There was dried mud and dog hair all over the cab, garbage underneath both seats and the dash and cup holders looked like sodas and coffee had been spilled and dried on them. The windshield had a layer of filth on it with more dog hair. It took me over an hour to clean this disaster up. I didn't have thatbhour to give as we were on a tight moving schedule, but it was absolutely necessary to do. This was a huge inconvenience, and honestly an embarrassment as I had a rider with me. I want to be refunded for the time and materials I had put into this van to make it safe and clean. Please call or email me as soon as possible. Thank you

Christian E. 
Rating:
3.0

This place was so busy on Saturday am. We waited 1.5 hours to rent a reserved paid for trailer. This location needs to pick it up in the customer service area.

Paul S. 
Rating:
5.0

We had an issue with my uhaul trailer hitch not having a place to attach the trailer chains. The mechanic worked with the manager and the sales rep to figure out a work around. I was very thankful that they were friendly and always kept a positive attitude throughout the process. Great customer service for sure!!!

CHRIS A J. 
Rating:
3.0

Drop off was kind of a pain. The parking lot was completely blocked so we couldn't easily navigate to where they told us to drop off the load. We man on duty was also a bit rude.

TRACI MARIE F. 
Rating:
2.0

The location is incredibly busy! It took an hour to pick up our truck. Also we reserved a 20 foot truck two weeks before our move and the night before our move we got a call from uhaul saying all they had was a 10 foot truck. If we had known this we would have reserved a bigger truck somewhere else. It took us 3 trips to move everything! Exhausting. I will look for other options before choosing Uhaul again.

Myriah R. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
1.0

There has been an extra day tackled on my bill. I was told to drop it after hours since you are closed at the time I was to return it. There is an unauthorized fee for $20 on top of an extra day. Would like these refunded.

Leopoldo V. 
Rating:
1.0

Very poor service. Chaotic 15 person deep line to pick up the rental. Waited 45 minutes in line for the rental. Truck was given to us with less than 1/4 tank when it was represented as 1/2 tank. This was reported on the online check in system but bill still shows a $28.00 fuel charge. Online rental rate represented was approximately $140 for ten hours including a dolly and blankets. Accrued charges on the bill were $250. No rental rate was represented as a "per rental period" charge. In spite of returning the truck same day within business hours (original reservation was for 10 hour, returned within 6) bill still represents 2 rental periods. I need a refund of the fuel charge as well as the extra rental periods for the dolly and blankets. This is terrible business.

Adam D. 
Rating:
1.0

After reserving and checking in online, I still had to wait over 1hour to pick up the keys to the truck. Very inefficient system. All employees were cordial, but the system to check out the vehicle is outdated and if I have a better option I will never come back to this location.

Alinne O. 
Rating:
2.0

Customer did not leave a comment.

Krista J. 
Rating:
1.0

This location is a nightmare!! We had reservations and checked in online at 11:00 this morning. We arrived at 10:55 to stand in line for 1 hour and 15 minutes. There were only two guys working the front desk. Neither has any sense of urgency or speed. The line was out the door. Every time they helped someone they had to walk the customer out to the truck while there were other workers out with the trucks not doing anything. Your manager was one of the guys checking in reservations and every time he left the desk with a customer he took his vape with him and smoked while he was outside. Completely unacceptable. We brought the truck back at 6pm and there was a line again that we waited in for over 15 minutes while no movement. One guy working at the counter and no other employees to be found. We ended up dropping off the keys and leaving but we needed a receipt for reimbursement. You need to completely revamp the management of this location. And your current manager should be fired for the way he is running this location. We will NEVER use your location again

HEATHER K. 
Rating:
2.0

Waited 2 hours in line for rental. Then, once getting the box truck, the one I was given had a major dent to the frame and door on the drivers side-making it so that the door did not close all the way, and in addition had the check engine light on and the engine sounded terrible.

SOPHIA Y. 
Rating:
5.0

Customer did not leave a comment.

Kei O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
2.0

Customer did not leave a comment.

DONATTO G. 
Rating:
4.0

Customer did not leave a comment.

Rishi N. 
Rating:
4.0

Customer did not leave a comment.

Bao N. 
Rating:
5.0

Customer did not leave a comment.

LAUREL ROBIN K. 
Rating:
3.0

THE ONLINE CHECK-IN PROCESS WAS TERRIBLE. WHO CARRIES A PASSPORT AND SIGNED LEASE TO SCAN IN THE PARKING LOT AT 7AM. I submitted personal references and the application was still asking for more. THIS AFTER I HAD JUST RENTED A TRAILER THREE WEEKS EARLIER WITH NOT PROBLEMS. The overall process just was terrible. After a 30 minutes of wrestling with the app, I ended up starting renting from the counter. After an hour at the store, I finally was able to get moving... of course, I was also paying for movers by that time. Aside from the truck being covered in ashes inside, the truck was decent. I'd post a photo, but that's not an option here.

LESTERWILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

THEODORE B. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
4.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Loved the site and the people that work there, but it was hard to get a hold of them directly. I was trying to return a phone call and I was on hold with the main number for over 25 min. I ended up just waiting until they called back again.

Sheryl K. 
Rating:
5.0

Customer did not leave a comment.

KRISNA GEORGETTE M. 
Rating:
1.0

HORRIBLE return experience overall. Drove to Kirkland to return initially; told they don't accept trailers but directed me to Kenmore. Kenmore was full and wouldn't take trailer so sent me to Shoreline. Took me over 75 minutes total just to return equipment. Shoreline parking lot was a mess and very difficult to navigate. Staff was not overly helpful.

IAN P. 
Rating:
5.0

I have used this location 3 times with great success. Brittany is great as well as the gentleman who helped me with my trailer in the morning.

DARRELL MICHAEL S. 
Rating:
2.0

Customer did not leave a comment.

SCOTT J. 
Rating:
3.0

Customer did not leave a comment.

JUAN C. 
Rating:
4.0

This location tends to be busier than most. there are not enough employees to do all that is needed/ It becomes hard for you to check out a truck in the time that you need. Even if you have done all of the prior paperwork online. If I had not checked in the vehicle online it would've taken at least 30-45 minutes to wait in line.

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

SHANNON Q. 
Rating:
3.0

While the location is one of the largest in the area with many size of truck and trailer options to rent from. It is often shorthanded. calling multiple times without reaching a worker by phone. had to go in in person to ask questions. wait a long time (10+min) even as first in lline for service.

JENG-PING L. 
Rating:
3.0

When I arrived at the uhaul dealer at my specified time, they had given away the pick-up truck I had reserved to pick-up the Ubox

Alan K. 
Rating:
5.0

The team working when I picked up my U-Haul was great. Kind customer service at the desk and they did a great job cleaning out the truck, and it was fast!

JUSTIN W. 
Rating:
1.0

I returned the truck at 8:30pm on 6/12/21. The website wasn't working for me so I just dropped the key in the box. I called twice on the 13th twice to make sure everything was okay. Each time I was on hold for 20mins before I hung up. I tried again on the 14th and was again on hold for 20mins. I finally hung up and sent an email to service@uhaul.com. I have yet to hear back. I would like to have the $20 convenience charge for just dropping off the key waived for this inconvenience.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

Kei O. 
Rating:
5.0

Check fluids, There wiper fluid was empty.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

samuel K. 
Rating:
1.0

I'm very dissatisfied due to that I had 2 U-Haul containers delivered to this location and both times had issues locating or having it ready on time to have it picked up by professional movers . I scheduled it 3 days in advance so reason was given why it was not ready and I never received a apology from you for the delays . Very dissatisfied customer most like won't use you again and I will tell friends and family not to use you . Thanks

carlos M. 
Rating:
5.0

Customer did not leave a comment.

Lyall W. 
Rating:
5.0

Customer did not leave a comment.

Colette C. 
Rating:
5.0

Best experience! Sorry I can't remember her name, but she helped us when we picked up our truck around 11am. Please give her a raise!!! She was so helpful and just amazing!

Monica M. 
Rating:
5.0

Customer did not leave a comment.

CORRIE M. 
Rating:
5.0

Great staff and convenient location. Was very pleased with the experience overall.

MATTHEW B. 
Rating:
5.0

Not much. The agent at the counter when I picked up the van was really friendly and walked me through the whole process.

PETER F. 
Rating:
5.0

Management is really Friendly and helpful... she's is very nice person thanks for all.

CARLOS ROMEO C. 
Rating:
1.0

I am still looking for a refund of 91.88 and the location nor your regional or national number or chat seem to be able to help. We are three weeks in at this point.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

The truck had an exhaust leak, brakes were squeaking, tires out of balance.

Erez T. 
Rating:
5.0

Very friendly and speedy checkout

ALEXANDERIA ANN M. 
Rating:
5.0

Customer did not leave a comment.

Anael E. 
Rating:
4.0

Windshield wiper broken Radio inoperable

Brian E. 
Rating:
4.0

The back door was so heavy that I could not open it alone. It took two people to open it.

Cynthia G. 
Rating:
5.0

Keep it up. Pleasant well trained staff. On line reservations makes it a breeze

Bradd C. 
Rating:
3.0

The problems experienced had nothing to do with the staff and everything to do with the computer transactions. When I was trying to pay on-line, I also added insurance protection. The system not only added the insurance amount to the new total but also raised the original rental price. (It sounded like the customer in the next cubicle was experiencing the same frustrations). I went to the store to solve this problem, and low and behold: the computer system changed the pick-up and drop off dates and the employees could not change it!!! The employees and truck were great, but the computer system and the sly way it is programed to raise prices leaves something to be desired.

Robin F. 
Rating:
3.0

The way the parking lot was set up - it took me 30 minutes from getting my vehicle to getting out of the lot because of a large build up in vehicles.

Augustus O. 
Rating:
5.0

We were only given half of the blankets we had ordered so had to return for the rest. Other than that one glitch, the service was great.

BILLY ALLAN W. 
Rating:
4.0

The online reservation system asks if you need extras - blankets, dollies, etc. I requested six blankets and a dolly, which after I picked up the truck, appear to be standard equipment in the truck I rented. So it appears I paid for something that I would have had access to anyway. In addition, there were only four blankets in the truck, when I needed six, which was frustrating for me in my move.

Mary M. 
Rating:
5.0

More service desks would be great for the staff. It was very busy so staff kindly assisted customers on the side using their phones. Would be nice for them to have a work station

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

More help at checking in

Sabrina E. 
Rating:
2.0

equipment all over the yard could not find a place to park this was true at pick up and drop off. there seems to be no thought of how traffic will flow it is just leave it where it is we will worry about it later.

MORRIS T. 
Rating:
3.0

When I picked up the truck it had been packed and into a nest of trucks. Wasn't difficult to get out however. I had ordered a half a dozen moving blankets and that was verified with the attendant. However when I got to my destinations 40 miles away there were no blankets with the equipment. I was charged for it and it was verified by the attendant at site but I was not informed that I had to pick them up or that they weren't on board the rig. I was charged for them. So I was not happy with that. There was a cursory cleaning, but there were Still obvious places where things have been spilled in the cabin and not wiped down. The rental pick up went smoothly except for the fact that the things I had ordered were not there.

ANNA T. 
Rating:
2.0

There is a continuous log jam to get help especially when returning. You go inside wait in line forever then they tell you to go find someone out side. When I pulled into the parking lot I was barely able to get the trailer out of traffic.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
4.0

Customer did not leave a comment.

REID E. 
Rating:
2.0

Customer did not leave a comment.

Kaori P. 
Rating:
4.0

Pkg lot congested due to poorly parked trucks and trailers making exiting the lot an ordeal.

KAARE MARC O. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

It would've been much appreciated if the 17' truck I reserved was available. I end up using a larger truck that made our move less optimal for due to small driveway length. The whole $50 cash if your truck isn't available is bait and switch marketing as that's apparently dependent on NO available trucks available. Equipment I used was clean and in good working order though so I can't knock U-haul for being undependable.

VICTOR SUM-TOCK Q. 
Rating:
4.0

Customer did not leave a comment.

KENDALL Y. 
Rating:
1.0

When I picked up the truck I was told it had a full tank of gas. It did not and I took a screenshot of it. I only put 7 miles on it and after I returned it, I was charged an additional $10 fuel charge in addition to the per mile charge. It took me 40 minutes to dispute the charge with photo proof before I was able to get my $10 refunded. Please train your employees so they don't lie about how full the gas tank is and then pass that charge onto customers. Will never return to this location again.

MICHAEL C. 
Rating:
1.0

There were a number of people waiting to check in/out their vehicles and ONE person operating the store. That person had to spend much of his time outside the building leaving all the sale items and cash register unsupervised. With the huge cost to rent, I would think that Uhaul could afford more personnel I will never rent from this company again. .

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Larz H. 
Rating:
1.0

Not overcharge and actually answer the phone when people call

Julian B. 
Rating:
5.0

Very friendly employee! Great customer service. Answered all my small question with clarity and confidence. Very helpful and patient

NAOMI H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The easiest and friendliest drop-off I ever experienced. I will highly recommend this location!

JAMES B. 
Rating:
5.0

So nice & professional, U-Haul is the best.

KIM F. 
Rating:
5.0

Had some confusion with the mileage being incorrect and addressing it, but overall a great experience. Would certainly use this location's services again.

CONAN NOEL H. 
Rating:
3.0

Customer did not leave a comment.

Cheri E. 
Rating:
5.0

The staff were wonderful -- helpful and warm (even when busy and HOT!). The wait time on the phone to change was over a half an hour. TOO long! I couldn't extend my rental online and had to wait.d

JENNIFER C. 
Rating:
3.0

There were a lot of UHaul trucks/trailers being returned to this site after hours, so it was a bit chaotic figuring out where to park the Haul.

Bryce and Gary W. 
Rating:
1.0

Understandably Uhaul is busy Memorial Day weekend. Why Uhaul would let dozens of people rent within the same time slots from one location with only two people on POS is less understandable. My pickup time was 10:30am, I arrived 10:15am, and due to the line stretching to the end of the lot I did not pick up my rental until 11:45am. If logistically it is not possible to process X amount of people within 15 minutes then there should not be an option for Uhaul to overload their staff and manager just to rake in as much cash as they can grab in a single weekend. This is not the stores fault but a blatant disregard by the company for their employees and customers.

CHLOE H. 
Rating:
5.0

Customer did not leave a comment.

Jinhui W. 
Rating:
3.0

Have the trucks ready on time

Alexander S. 
Rating:
2.0

Customer did not leave a comment.

FELICIA S. 
Rating:
3.0

It was after hours.

Erika S. 
Rating:
4.0

I think there should have been some kind of signage on what to do if you have contactless pickup. It caused confusion and people were rude to each other because of the line and how it seemed like people were skipping it.

Jarydd M. 
Rating:
5.0

Tabatha is a great manager, as is the supporting staff.

ROLANDO A. 
Rating:
3.0

We were told we didn't need to return the truck by 9 by the shoreline, WA branch. We returned it at 9:35. We're were charged for that day. This is upsetting as we could have returned it by 9

Gabriel W. 
Rating:
3.0

Customer did not leave a comment.

ROBERT WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Mario J. 
Rating:
5.0

Ryan mood done an amazing great job. Love that guy

Morris T. 
Rating:
5.0

We did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.

Elly B.  |  Overall Experience 
Rating:
5.0

I had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.

andrea h.  |  Overall Experience 
Rating:
5.0

Thank you for the opportunity to work together on my move.

MINDY R.  |  Overall Experience 
No reviews have been submitted for this location.

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