Customer Reviews for U-Haul Storage of Northern Lights
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

All the work is very pleasant overall it was very nice place very clean. I will definitely be back again. I hope no time soon not to be funny but yeah when I do, I’ll be straight to U-Haul. I got you on speed dial on my phone.

Rating:

3.0

It's was time to 2

Rating:

5.0

Friendly people and the Storage clean

Rating:

1.0

Didn’t use the unit because it was leaking wet no power couldn’t see and it had 2 big rat traps inside the unit

Rating:

5.0

The facility was clean dry and secure. Able to access my unit anytime with no problem. Payment was easy and simple. I would use U haul again if I had a similar need in the future. All in aii a good experience.

Rating:

3.0

Money was taken out of my account even this I don’t have the storage anymore

Rating:

2.0

My first contact with Morse Road facility employee, was not pleasant, the hours of business given was erroneous. the advertisement of 24/7 access to storage of the Cleveland Ave wasn't true even signs on the gate said it was a 24/7 hours.

Rating:

5.0

The people on morse rd and northern lights have always been so kind and helpful.

Rating:

4.0

I rented a storage unit for ten straight years I’m now a senior the price went up and up no breaks Or discounts in all those years for me 2014 to 2024 how about a nice box of candy or any funds coming back for tjhis old girl 10 years and 15,000$ later !!!!

Rating:

5.0

I like this storage because the stuff is friendly

Rating:

3.0

Good for space but facility employees weren’t always helpful

Rating:

1.0

I’m still waiting on my reimbursement from the Assistance general manager or manager of this facility and no one has called me back

Rating:

1.0

I specifically chose this facility because it was climate controlled just to find out moving My items in the temperature was at 100° inside the unit and it was 90° outside. I don’t know why or who is in control of that but if there’s anything that can be ruined due to heat, it will happen and you guys will be responsible.

Rating:

4.0

It would've be nice to have some kind of light in storage

Rating:

2.0

Car Gates did not work properly

Rating:

5.0

I truly enjoyed knowing my items were safe for the 3 years there while on Military assignments and other adventures. I appreciate your customer service and if I ever need you again, I shall return.

Rating:

1.0

My items were only kept another 2 days. I was in hospital t and asked for one more day. They refused and got rid of my items. Some of the my sons things.

Rating:

4.0

Well, my OR experience with with them was good except I just went through a hardship. The hardest thing I ever ever been in my life but lost my job and I’m 65 and I get I get Social Security in the week that I was gonna catch it up. They close my account because somebody and it wasn’t your fault but somebody had, something in the bank closed it sent my check back to Social Security. I didn’t. I couldn’t figure out why they closed my account and I thought Social Security took it because I had a part-time job and I only worked two hours Monday through Friday and I’m living in a hotel so that was some of my problem was your problem, but I wanted to keep my stuff , I called him today after they told me the 18th, but I didn’t get the money until the 19th and nobody would help me furniture. My mother died and I had all of her little stuff that I wanted to hold onto.

Rating:

1.0

First I would like to say that my move out date was not July 4th. This facility is not well managed. There were times that the gates were open for days at a time. There were. Days that the trash was everywhere on the ground. Also, when you called the Mores road store, You would have Extreme whole times to be greeted with attitude.Or sarcasm or to be talked down to not just by the clerks , but management is well. When? I first ran it my story tuna.I told them that the ceiling was damaged and that there was water coming in. Then they were contacted me again. I contacted them again. Nothing happened and when I went to move my stuff out it was all damaged. Now I have to make an insurance claim which should be more than what my insurance was for because I brought the problem to their attention in the beginning of my Stuff being there. They never fixed it. They never contacted me about anything and now all of my stuff is ruined. My bit's pictures stuff. Animals we've have since the children were little all gone. And you can tell that there are also rodents entering the property. Urine stains all over the beds.This was a horrible experience , but under the management that is under is understood

Rating:

4.0

I definitely had no idea that everything was done online.

Rating:

5.0

I have been with you for 3years and I have had not been satisfied with your service . The first time I had water problems coming in the front near . They said to leave a key and someone would look at it . And said I have to take everything thing out to fix it . I was 72/years old then And I was supposed to have put it in a CLEAN , DRY , SPACE ,THAT IS HOW YOU ADVERTISED . AND I ASKED ABOUT THE MICE AND THEY gave me some packages of poison to put now . I CALLED THE MAIN OFFICE AND MY DAUGHTER CALLED TO GET HELP WITH THE PROBLEM PUT NO HELP .THERE WAS WATER DAMAGE TO SOME OF MY ITEM.

Rating:

1.0

05/29/24 Shannon Gonzales, U-Haul Storage Manager at 2980 Morse Road Columbus OH put a padlock on my Ubox to travel cross country. Although she had my mailing address on file, she neglected to send me the key for the padlock. Also no email or phone call to me at all, although she knew how to contact me. As a result, my movers struggled at least a half hour with a cutter before they were able to cut apart the padlock shank in half and open my Ubox upon arrival in the Pacific Northwest. I strongly do not recommend to do business with this U-Haul Office/Facility at all under any circumstances.

Rating:

5.0

Friendly and convenient and the staff help with any need I had thankfully for u haul

Rating:

3.0

Shannon help me out a lot and had easy access to my stuff for the situation I had going on and i appreciate her so much! But they need to get the bugs and stuff taken care of and also have access 24 hours that would be nice but overall I had a good time while it had lasted

Rating:

1.0

Poor decision making at least they need to encourage people to make a payment plan to pay off there pass bills before you sold someone property for less than $130 dollars and expect the owner off the property to pay off the remaining balance totally unfair at least give an eviction notice and pay off some amount to move out

Rating:

5.0

Hi boss

Rating:

3.0

This STORAGE IS TOO EXPENSIVE THE PRICE INCREASES TOO OFTEN

Rating:

4.0

The unit was very secure but not lit at all in container. Overall a good experience.

Rating:

1.0

I couldn't find my unit and didn't get help from that office because it was not open even though it says it is open from 9am to 1pm. Called the General manager several times no answer. I had to go to another location to get help.

Rating:

1.0

We couldn't find our unit. The office was closed even though it says they are open from 9am to 1pm. I called the GM personal phone number more than 6-8 times NO answer. We had to go to another location to get help.

Rating:

2.0

Sing roaches in my bin. Do not like roaches very uncomfortable with roaches sorr

Rating:

3.0

I fell behind and called and called to make payments arrangements never could I get thru I talked to the person who was the head lady and she called and couldn't get thru as well she left a message for the supervisor as what she told me and he was suppose to call me back in which he didn't I went to the office on Morse Rd and they wouldn't work nothing out either they said I had to pay 400 to catch up smh I tried saying let me pay y'all at least 150 every two weeks that way I could pay it off but no!! Listen I don't work Im on a budget social security I could at least get help that way but they wouldn't work with me or bend a little so the end game they suppose to have aution my things off and had the nerve to call me to tell me bout the auction like if I couldn't get the 400 bucks how was I going to the auction

Rating:

5.0

I just want to say thank you. 😊

Rating:

5.0

Loved the cart that was supplied to use to move things.

Rating:

5.0

It comes in handy for a last minute move out

Rating:

2.0

Facility described as "24 hour access" but there was no mention of the additional steps required to get a key card in order to actually access the facility after hours. I showed up at 11pm with a car full of my belongings only to find that I was locked out and had no way to access my unit. Extremely frustrating.

Rating:

3.0

Price high for the storage space

Rating:

1.0

Worst experience with this place ever. Couldn’t get anyone to answer the phone. Three different business hours posted. Overall a very bad experience and would not recommend to anyone.

Rating:

1.0

Wouldn’t answer the phone. Three different buisness hours posted. Overall awful experience.

Rating:

5.0

Never needed the office

Rating:

4.0

Very nice staff

Rating:

5.0

Facility was very secure and great first time service only thing I can say is the alarms that go off when you first open your unit is a bit scary other then that I appreciate you guys a lot keep up the good services 😇

Rating:

5.0

Thank you!

Rating:

5.0

Good

Rating:

2.0

It all comes down to customer service. If there was a problem or a concern with the website, you should not have to wait 45 minutes in order to speak to someone. I went through this same hassle. And the person I talked to truly acted like I was stupid to have questions. I will never use this service again.

Rating:

5.0

Good

Rating:

5.0

Check in by mobile phone was long and sometimes unclear.

Rating:

4.0

It appeared to be some water damage in my unit. Noticed I had some boxes that got wet

Rating:

4.0

I love how secure this particular location is despite where it is located within the city. Over 8 years using the facility and never had any issues. I did miss having someone physically working on location though- the folks that used to work at the location were always so friendly. I will definitely be back!

Rating:

3.0

Had rented out a space and could not get into it after a day

Rating:

5.0

Nice staff

Rating:

5.0

The employee on site was wonderful. She went above and beyond to help me!!

Rating:

2.0

The storage it self was ok however the staff is horrible my storage was on Cleveland Ave Columbus Ohio and the place where I had to rent it is on Morse Rd and the staff there is horrible and slow as Molasses. Terrible customer service. Poor

Rating:

3.0

Price for monthly storage too high.

Rating:

1.0

My storage was tampered with and I had mice droppings all through my storage. I would never recommend Uhaul storage to any of my loved ones..

Rating:

4.0

I had to drive to another U-Haul location to move in. I would not have known that if not for a nice person in the parking lot.

Rating:

5.0

Everyone was always helpful they was very pleasant Thank so much for your service if need in future we will surely contact you and recommend others to you. Thank you

Rating:

4.0

N/A

Rating:

2.0

The Staff At 2980 Morse Road, Columbus, Ohio 43231 was very nice, and informative. The problem was the communitication. When I was given one location for a storage unit (3850 Cleveland Ave) and not informed by customer service rep That I would have to check in at one location, (Morse Rd) then I would have to come back to Morse Rd to return Truck and Trailer. Alot of confusion, frustration, and information on the procedure not communication.

Rating:

1.0

Your workers are rude and unprofessional!!!!! Only one lady helped me and that was Trina! The rest of you can go to ....!!!!! I will never use this Uhaul branch again and I plan to tell everyone I who will listen!

Rating:

5.0

Everything was great

Rating:

1.0

Literally trash. You should feel bad. You're slumlord trash

Rating:

1.0

The office was never available and when you called they would pickup the phone and hangup. This happened ALL the time not just once. There was a falling ceiling that had wasp flying in and out and screws that went through the wall. I took the day off work to meet their person who failed to show. The grounds were dirty and my unit was infested with spiders, stink bugs, and wasp. Inasked them to treat yet no one ever showed up as we scheduled. The rent increased for no reason, the unit was an outdoor unit non-climate controlled. The staff was rude and not very customer friendly when I had to go to the office which was NOT on-site. The prices displayed were not where the office was on Morse Rd. but down the road on Cleveland. That is intent to mislead and false advertisement. I moved to a unit that is the same size, inside, clean, no bugs for a fraction of what U-haul charges. I would not recommend I will tell others, like your other tenants that asked me why leaving. to go where I am as it is way better and much more reasonable in price and above all CLEAN AND FREE OF INFESTATIONS and climate controlled.

Rating:

3.0

App instructions did not line up with what I was supposed to do

Rating:

4.0

Great staff walked me through the process with a kind smile and informative responses. Good job.

Rating:

4.0

There was no lock in my unit so I had to go back and pick one up at the customer service center but very quick easy and friendly

Rating:

1.0

First off i have not had this unit since March 16, 2021 so your date of June 21 is completely incorrect. The manager Karen and I from your Morse Road location had constant discrepancies with one another, therefore way back in March it was decided that i would vacate the unit and she had given me a reasonable amount of time to do so. I can provide proof of the vacate date if need be. I would prefer this not be on my credit history as delinquent, so please let me know what or if you need anything from me in order to change the actual vacate date in your records. I can be reached daily at 614-897-2211 or via email mrifflegoddard@gmail.com Kindly Michelle Riffle

Rating:

4.0

It wasn't lighted in the unit but the lighting in the hallways were great. Having a wheeled cart to use was great. I was not able to get in my unit once because doors allegedly frozen and no other way to my storage when I really needed it. However, U haul staff gave me a discount fir my inconvenience which I appreciated. I current have a bigger unit.

Rating:

5.0

Yall fkin rock

Rating:

5.0

The only issues is that there wasn’t enough lighting inside my actual storage area and had to use my light just to look around in order to pack and unpack my storage. Everything was perfect.

Rating:

5.0

I left the storage on Sunday sept.27th, 2020, because I wanted a bigger storage but the office at Morse road said there was no bigger storage available. Thanks for your service.

Rating:

1.0

The office never held hours, the staff was non existent! They closed out my storage as I wished without notification sent to me, I to call the corporate, thank you!

Rating:

1.0

Was not told that we needed to use a special lock. They put one on without notifying us so when our daughter showed up to get our things there was a lock on the unit that we could not open. So she could not get our things. We are from out of town so this really messed up our plans. Staff was incredibly rude and unhelpful and poorly trained. Also very long lines. And U-Haul customer service line is a joke.

Rating:

5.0

keep up the good work

Rating:

3.0

The main problem I had—and the reason I moved to a new location was my payments would get posted after the due date, incurring a late charge. I would mail the payment a week ahead, I would sent it *Certified* mail which showed the delivery date on the receipt, and continually get charged. Columbus postal system or slow office handling??? Finally just gave up.

Rating:

3.0

customer service was terrible and not helpful at all

Rating:

5.0

Thanks again ms Kay and anytime I would always let people know that they needed to come to Moses rd thanks again

Rating:

1.0

I reserve a Uhaul only to show up at 7am and the 25/7 share service line dropped two time . A representative finally called me back and helped me set up an account and the code on the lock did not work after 1 hour I wanted to change locations to the one on Morse . This was an inconvenience and I will never rent a Uhaul unless I am able to check in with a representative in person .

Rating:

4.0

This was very convenient and even when our access card didn’t work, the store manager was extremely helpful in getting us in during an outage.

Rating:

1.0

Bait n switch by store.Told I would get a free month of rent then told had 2 pay.I get an email 4 a free month.Spoke to store,told me call cust serv n they tell me call Karen.No ans not happy. Call me

Rating:

1.0

Customer service was beyond poor. I would never recommend this facility to anyone. Uhaul definitely needs to better train their staff, in the facilities and in the call centers. Never again.

Rating:

3.0

The wait in line was too long

Rating:

5.0

We're amazed how larged and roomy my unit was .I never had a inside storage unit and my son kept saying he was going to be upset if it wasn't large enough to store my winter and xtra house hlod goods.

Rating:

5.0

Very good and help full

Rating:

3.0

they lied and said i had damage to my truck charged me triple and i never even did anything i literally driove it to where my stuff was dropped it off only after calling saying they couldn’t find the truck someone in there is crooked af!!

Rating:

5.0

Fast and courteous service!

Rating:

5.0

Since I initially obtained the storage unit, the facility has changed to an "unstaffed" location. The gentleman that worked the desk before this changed, was awesome. Hope he is doing great!

Rating:

5.0

Every staff member I talked to was extremely helpful and friendly!

Rating:

3.0

No problem with unit or access. I am a return customer w/old info on file. New info I provided wasn't entered. Old address, unknown work # on new contract. Noticed later, called, had both corrected.

Rating:

5.0

Very friendly service.

Rating:

5.0

Alll good

Rating:

3.0

We verbally canceled our agreement on 3 different occasions including a face to face conversation the 1st & 3rd time. We kept getting letters month after month saying that we did not cancel. Poor Mgt

Rating:

5.0

I still have 1storage unit there. Was easy to make payments online. I still have one large unit there that is easy to access. I feel safe when I have to go there. I continue to be a happy customer

Rating:

1.0

When I put items into storage there in summer 2016, the staff was friendly and facility appeared well-kept. Since that time, no one staffs the office and it has become dirty. I moved my items out.

Rating:

5.0

Everything was great if i had a problem you took care of it fast thank you

Rating:

4.0

The facility was clean and trash left was dealt with quickly. I will rent with them again should the need arise.

Rating:

5.0

The only bad thing that I would say about them is they did not shut my storage unit down when I ask them to I ended up getting charged 300 something dollars months after I had asked them to shut it do

Rating:

2.0

they put me in the wrong unit and my furniture got ruined, now i have to battle them to get my money back. ridiculous.

Rating:

5.0

This is 24-hour access storage facility. Easy to move in and out.

Rating:

4.0

We were sent here from Morse Road location but had to drive back to Morse Rd to get the key card to enter...no one informed us that it is not manned with live person to help.

Rating:

1.0

I moved out of my storage unit back on April 20th. They didn’t close my account down and was still trying to charge me for it. I believe that day it was just a lot of confusing going on

Rating:

1.0

I moved out on the 15th not the 22nd. Horrible customer service, charged me for their screw up. Took staff from the store permanently and didn't give notice to customers. Call Center horrific service

Rating:

3.0

Make them happy some times for Discount those who rent every month if it possible tnks

Rating:

5.0

Very helpful employees, I had no problems at all with the facility or staff.

Rating:

5.0

My second time using this facility, would do so again. All areas clean and well maintained, felt my belongings were safely secured, staff pleasant and helpful. Have referred location to others.

Rating:

5.0

My time at U-Haul has been stress-free and well worth the experience.

Rating:

4.0

Yes, Jordan Mills along with the young lady Tish and the other young man, did a great job in helping.

Rating:

5.0

More trucks

Rating:

5.0

The people who worked with me at pickup and drop-off were extremely friendly and helpful, and the truck I borrowed was in very good condition! The location was also convenient. It seemed like customer parking was limited, but maybe I was expected to park somewhere else?

Rating:

5.0

Super friendly and helpful staff. Equipment was ready when needed and the turnin process could not of been more simple. My hats off to both staff members who assisted me!

Rating:

5.0

Manager was very nice.

Rating:

2.0

A truck that gave me had a bad gear shaft everytime I try to switch the gears it was stick it was hard to put in park

Rating:

3.0

The location requires you to go into the office and retrieve the key and ask where the truck is parked behind locked gate...very inconvenient.

Rating:

5.0

The man that was working at the time (I can't remember his name) was AWESOME. He was very courteous and helpful, and I overheard him working with a couple of other customers also. I was totally impressed by how respectful he was of everyone.

Rating:

5.0

Jordan was very helpful and professional.

Rating:

3.0

The vehicle smelled of smoke and shuddered when driving. The on site worker was pleasant during our interactions, however, he stood outside smoking as we were checking in.

Rating:

5.0

“What can we do to improve for the next customer?” I am at a loss to suggest anything, Fast courteous service, everything worked great and no problems. Rented a 15' truck for 24 hrs and spent 19 of those hours moving... Dropped off the truck and was out of there and heading home in less than 2 min.

Rating:

5.0

Great experience! The guy behind the counter was very friendly and answered all my questions. Will definitely use this location again. I recommend this U-Haul location to anyone.

Rating:

5.0

Continue the great customer service

Rating:

5.0

Continue the great customer service

Rating:

5.0

The manager at this location should get a raise because he's so kind,friendly and respectful. When returning the truck he had a line big enough for a football field but he managed it very professional and got everybody served and happy. I will always use this location. Thanks so much Gloria Copeland

Rating:

5.0

Been using this location for many years several times a year. Always had a fine experience. Thanks for keeping me as a customer!

Rating:

4.0

Not a full service location, so I could not rent pads, but the truck was clean and ready to go, and ran well. The people here were very friendly and polite.

Rating:

5.0

I can't find anything that would have made this a better experience than it was. The people were friendly and efficient and seemed to be grateful for my business... which not guaranteed these days. Be proud of this facility.

Rating:

5.0

Customer service rep that assisted me was very friendly and helpful but having to deal with a rental that was infested with roaches was very horrible...!!!

Rating:

5.0

Dax is great

Rating:

3.0

The service was fast and friendly.

Rating:

5.0

The attendant was excellent. Very efficient, professional, and personable.

Rating:

5.0

Jamie is great!

Rating:

3.0

They did not adjust the price to reflect the amount of miles I actually drove. I was overcharged.

Rating:

5.0

After many hours of driving and unloading, the woman that took our return was warm and friendly. Great job!

Rating:

5.0

The woman who helped me was extremely nice and helpful.

Rating:

5.0

Great experience. U-Haul representative was very helpful and friendly!

Rating:

5.0

Thank you to Elizabeth for being friendly and helpful and also making this simple for us. Thank you thank you thank you

Rating:

5.0

The woman working on the day of my experience was an absolute delight! She was incredibly sweet, positive, and always smiling... and when I returned the truck, she was assisting an elderly couple in moving items into their locker... she helped make my Uhaul experience incredible

Rating:

5.0

The movers were on time professional and efficient. Highly recommended.

Rating:

2.0

The representative helping me was busy talking to other people in the lobby and not focused on my transaction. They ended up putting the miles in wrong which almost created a hassle for me on the return. Prior to picking the truck up, I called to confirm my order, since I was called and told my original location did not have the equipment I needed for my move. The first representative seemed like she was drunk or just overall had no care for her job as she struggled to greet, then couldn't answer my questions/failed to attempt to answer my questions, then hung up with me when she seemed the conversation was over without saying goodbye or confirming my order. The second representative hung up on me while trying to research the questions I had, and it wasn't until the third representative helped me that everything was settled, and she wasn't even from this location! I am glad I will never have to experience this location as this interaction made me want to cancel my order altogether and makes me even doubt that I will use uhaul for any future moves. This was one of the worst experiences to an already hectic and stressful week.