Customer Reviews for U-Haul Storage of Riverwest
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

53 reviews

4390 N Richards St   Milwaukee, WI 53212

(414) 312-4943

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(414) 312-4943

4390 N Richards St
Milwaukee, WI 53212

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice people, great place!!!!

KEITH L.  |  Overall Experience 
Rating:
5.0

The team did a very nice job over the several years that I had a unit here. I always use this location when renting a truck or trailer. Consistently cordial and good customer service.

David S.  |  Overall Experience 
Rating:
5.0

Keep up the great work

david h.  |  Overall Experience 
Rating:
3.0

The initial customer service was okay. But, when I returned the truck early, I was finished by 12 noon, I wasn’t refunded any of my money, also I only went a short distance and parked loaded truck and went to storage unloaded and gased up and put a total of 10$ in the tank and the gas lever never moved. Still didn’t receive any money refunded!

tina w.  |  First Impressions 
Rating:
3.0

I only used this storage because I was desperate and short on time. I was assigned a unit that was occupied and then given a upgraded unit but told I would have to pay the upgrade price after my first month even though the mistake made was not mine. Also I was told there would be a lock inside the unit but there was not. Very mediocre place and mediocre service.

nakema p.  |  First Impressions 
Rating:
1.0

I found dead rodents in my storage area, I really don’t want to store my belongings there.

Marcia M.  |  First Impressions 
Rating:
5.0

Entire process was easy. When I went to my unit, it was easy to gain access. I was a little surprise to see all the other units in my row with tags for non-payment of rent. Storage Wars!

Mark B.  |  Online Move In 
Rating:
5.0

Excellent place!!!

TROY V.  |  Overall Experience 
Rating:
1.0

They let someone other than myself to enter and remove my lock and place theirs on my unit... When i told them what happen. They would not cut off the lock.. So sad. Things of mine were missing.u Haul would not look at the tapes and i loss

chris h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david z.  |  Overall Experience 
Rating:
1.0

The first space was too small and hard to get into. Changed to larger one but it was taken, staff had to come to storage site to look for open one. Long wait and inconvenient.

Candi C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PATRICK H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Virginia A.  |  Overall Experience 
Rating:
5.0

The clerk that registered me was very informative and explained every thing great

GAIL T.  |  First Impressions 
Rating:
1.0

Even though the rent on my unit was due on the 29th and I moved out by the first they still made me pay a whole full month's rent for the facility

Regina D.  |  Overall Experience 
Rating:
2.0

Your facility has problems with mice . I found dead mice in my belongings and mouse droppings all over .

kai m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marie p.  |  Online Move In 
Rating:
1.0

Overall bad experience. 1st time renting storage there. Staff was not welcoming or friendly. Facility was about a mile away at dead end of a pot-holed road. Had to go 5 mph with filled trailer. When we got there, there was a lock on the unit we rented. We are still not in the unit. We needed the trailer to load for our new home so went back to unload it. Got a call from u-haul while unloading but they did not leave message. Calling to cancel contact now.

Jonathan W.  |  First Impressions 
Rating:
5.0

You need to hire a lot of people do you have a good business and you need to hire more people it’s important to keep the flow going so people can get in and out as quickly as possible have a great day thank you for your time some of the storages are a little too high in price but overall you’re doing a great job

debra g.  |  Overall Experience 
Rating:
4.0

Terrance, had excellent customer service and was very helpful and informative.

Shenena T.  |  First Impressions 
Rating:
3.0

Staff were very rude.

Virginia A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tiara W.  |  Overall Experience 
Rating:
5.0

Always excellent and knowledgeable and extremely helpful service. Baki is a pleasure to do business with!

Charles D.  |  First Impressions 
Rating:
4.0

No comments needed...clean and serviceable.

Martigo C.  |  First Impressions 
Rating:
1.0

Horrible

Mariah F.  |  Overall Experience 
Rating:
5.0

The girl that helped me have great customer service and I genuinely appreciate that. I will definitely come back to this location.

Gloria C.  |  First Impressions 
Rating:
3.0

The first unit was too small, the 2nd unit had items from the previous tenants, a small pool of water & droppings all over. We were told to move the items, which we did not, but got a different unit.

Connie-Shawan B.  |  First Impressions 
Rating:
1.0

I had rat poop all over everything in the unit also they ate my kids wooden stands I had to throw them out had to really clean and sterilize all of my things and infant baby furniture took money

Ebony H.  |  Overall Experience 
Rating:
1.0

Nice facility but run very poorly. Still getting threatening letters about over due storage rent on a unit I don’t have! I’ve called, emailed and written letters to no avail.

Valerie J.  |  Overall Experience 
Rating:
5.0

The storage was accessible when ever i needed it. The manager was nice and polite. It was clean.The bathroom was always clean.

felicia g.  |  Overall Experience 
Rating:
2.0

Customer services was bad and I didn’t like it no free Miles and I spent a lot of money

antoinette d.  |  First Impressions 
Rating:
5.0

You guys were very nice and concerned about my circumstances. I appreciate how everyone treated me. Thank you

felicia g.  |  First Impressions 
Rating:
5.0

The people that work at UR they treat you with respect

Terrell H.  |  First Impressions 
Rating:
5.0

This facility is very well run and the people are very helpful.

alex E.  |  Overall Experience 
Rating:
4.0

Really satisfied!

Allison G.  |  First Impressions 
Rating:
5.0

Thank you for your diligence.

patrick b.  |  Overall Experience 
Rating:
4.0

Some of my things got wet but overall it was ok

Sonya Y.  |  Overall Experience 
Rating:
5.0

The GM baki was so helpful and caring the whole year I used the storage facility east capital is the location to go to

Vanaye K.  |  Overall Experience 
Rating:
5.0

Great experience!

Jashun M.  |  Overall Experience 
Rating:
5.0

The owner had such a great energy. He was so kind and helpful. I’ll be back for sure!

Shcolby L.  |  First Impressions 
Rating:
5.0

The U-Haul team was/are very proficient in not only customer service, but they also had/have genuine warmth in both characters and personalities. And a shoutout to Baki, who went above and beyond duty

Norman B.  |  First Impressions 
Rating:
5.0

never had a chance to use my storage it but I feel it is a great place to do business with

gwen s.  |  Overall Experience 
Rating:
5.0

She was awesome i love to business again

marquita b.  |  First Impressions 
Rating:
5.0

Very professional workers.

BETHANY S.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience and would not hesitate to recommend this U-Haul location to my friends and family. Excellent customer service and well-run facility.

maxine s.  |  Overall Experience 
Rating:
5.0

Great service

brian m.  |  First Impressions 
Rating:
5.0

I love the uhaul place. They were reasonable friendly and helpful and understanding. Also it was a safe secure place. Being there work in my favor and I’ll make the uhaul place my number one storage.

deahawanda h.  |  Overall Experience 
Rating:
4.0

We are happy with the local U-Haul dealer but very unhappy with the national U-Haul reservation and customer service. Our business will NEVER rent a U-Haul truck again.

MARIO C.  |  Overall Experience 
Rating:
2.0

Didn't get it

Brandi G.  |  Reservation 
Rating:
5.0

I didn't go with this storage place .

Paul F.  |  Reservation 
Rating:
3.0

There was difficulty with auto pay. I confirmed thru uhaul chat that auto pay was set up. I replied to an email from 750031_GM@uhaul.com stating autopay was set up I got a lien notice 2 weeks later.

Melissa L.  |  Reservation 
Rating:
4.0

Overall happy with condition and cleanliness of 10 x 10 x 8 inside unit. Had difficulty following up on reservation. Customer service seemed to have a hard time finding order which made me nervous

GREG K.  |  Reservation 
Rating:
3.0

The office ibelieve to be ok haven't moved out yet. The facility well there are times needed to call for help cause could not get in and at those times i incounted rude employees checking the place ou

evelyn a.  |  Overall Experience 
No reviews have been submitted for this location.

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