Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager is really efficient and friendly. Staff are super helpful. The units are great and cost effective I would highly recommend South Beloit U-Haul storage.
The eternal hold on the first phone call was way out of line (call center) it could have been handled much better
Pavement would have been nice, many others have it for the same rent.
No negative comments everything went well.
i called at the last minute to get a unit and Kevin was very friendly and helpful. He made this a smooth experience for me. Thank you
Check in and out is not quick, plan for an extra 15-30 minutes.
Overcharged, misrepresented the facts about renting the van. The charge to my credit card was excessive for a 19.95 Van...My credit card has been charged for 33 more miles than what I actually used! I want it straightened it out ASAP thank you
Your staff is outstanding! Issues were resolved quickly and staff friendly and courteous. My reason for leaving after about 15 years- downsizing! If I need storage in the future, I’ll be back!
The mini van smelled something awful and the steering wheel was grimy. The seats had not been cleaned as well.
Very friendly and helpful with everything
The only reason this was not a great setup was because I had a 26 foot truck and there was really no place to put it that was good. Also, the key drop off was a little confusing because the drop box wasn't as identifiable as everything else is. It wasn't orange, and wasn't clearly marked.
Friendly staff
I highly recommend this U-Haul location. The vehicle was ready and the transaction was very smooth.
Everything was good!
All is good. Thxs.
The agent insisted i needed to come into the office to fill out paperwork. It appears she was not trained on the mobile pick up app. I told her nurmerous times and I showed her the mobile screen indicated walkin and get the keys and notify the agent that your rental application has been completed. She insisted that she needed to call her boss so she can get the documents signed. I was frustrated with this rental. I have never had such a challenging experience. Because of the experience today I really should get a refund. It appears none of the staff was educated regarding this rental method. Signed Frustrated!!
Had some water in back of storage facility, but over all was a good experience.
Only the premium units have pavement in front of them. Had I know this I would have went elsewhere.
A lot of our items was really wet .
Staff was very rude, disrespectful and ignorant. Storage units are nice but I will never support uhual again your staff is a reflection of your business and I did not have a good experience.
They took out money the day before i moved out and they wouldnt refund for the month I am a long time customer who rented 3 trucks and 3 storage units last year alone. I dont tbink this was fair. Other than that everything was all good.I tried to resolve tbis issue with them but I vot nowhere please help.
I was sad to find mice droppings in my unit
Jennifer that checked us in was very helpful and super friendly. A pleasant experience. I would definitely recommend this Uhaul center.
