I went on a Sunday and they weren't actually open, I had to wait for someone to meet me to give me the key and that was after many phone calls. When I brought the van back, it had more gas than when I picked it up and they still charged me extra for gas! I will not use you again!!Colleen B.
Customer Reviews for U-Haul Storage of South Beloit
South Beloit, IL 61080
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- Wine Storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner/manager was incredible to work with. Very nice and helpful. I would recommend using this facility to any and everyoneDewaun S. | Overall Experience
Customer did not leave a comment.RANDOLPH B. | Overall Experience
Bruce is amazing and is very helpful. Would recommend to all plus prices are far better than any other storages in the area!Raphael C. | First Impressions
Customer did not leave a comment.DAVID H. | Overall Experience
Customer did not leave a comment.Ashley K. | Overall Experience
The unit was very clean and I was very impressed with how well made they are. I also was very surprised that it was heated and provided a padlock inside. The best thing is I got the first month free.Kimberly S. | First Impressions
Customer did not leave a comment.rosanne s. | Overall Experience
I have been a customer here for over 10 years I have had more price increases sens U haul has taken over than all my years combined. The people behind the desk could care less I have been promised phone calls 3 times and never received one yet but when my debit card was hacked and my automatic payment was declined I received a phone call right away funny how that worksDANIEL P. | First Impressions
The employee and owner manager were extremely helpful and I am very pleased at the results.Lee M. | First Impressions
Most of the winter months I was unable to access my unit because large amounts of snow were plowed up against the door and it was froze shut. This is the reason I am no longer renting this unit and have moved to a nearby unit.Mark H. | Overall Experience
Customer did not leave a comment.Princde O.
Customer did not leave a comment.james t. | Overall Experience
billing issues ,being blamed for something I didn't do resolved! If I could find another place I would, getting expensiveALAN H. | First Impressions
UaDOUGLAS S. | First Impressions
Customer did not leave a comment.Tammy W. | Overall Experience
I had trouble with getting into web pageâ€¦.. I gave up. We also rented a 24' van. Everything went well, even the weather!MICHAEL B.
Bruce is a great guy to talk to and very helpfuljames t. | First Impressions
There was a computer glitch which caused a minor issue, one phone call and it was taken care of. The best customer service ever.Bilinda S. | First Impressions
Customer did not leave a comment.debbie d. | Overall Experience
Customer did not leave a comment.Jon J. | Overall Experience
Customer did not leave a comment.Vivian D. | First Impressions
If I ever need storage again I will be calling you guys 😊PRISCILLA G. | Overall Experience
Customer did not leave a comment.Sarah A.
I had a great customer experience. They were helpful, informative and thorough.GEORGE W.
I've been there for 12 yrs .Very clean and well maintained. I would recommended it to anyone. Reasonable pricing too!KATHLENE G. | Overall Experience
Staff was very helpful and friendly! I had requested a unit, was put in a waiting list and within a couple of hours, she called me back to let me know one was available. Thank you so much for the prompt response and professionalism!!❤CLAUDIA M. | First Impressions
Customer did not leave a comment.Angela D. | Overall Experience
Customer did not leave a comment.Jerry W. | Overall Experience
My only concern was when there was a fire in 1 or 2 of the units on Madison Rd. I assume the people were either storing something flammable, or it looked like it may have been an electrical fire from an outside light.?Gayle S. | First Impressions
Quick and friendly. Thank you.Julie H.
Well clean and maintain vehicle. Making my move that much more worry less. ThankyouMichael R.
Customer did not leave a comment.dawn r. | First Impressions
Big thanks to both gentlemen at the office! Great service!Teodora R.
Customer did not leave a comment.jodi g. | Overall Experience
Customer did not leave a comment.Danielle M. | Online Move In
Extremely nice and very helpfulBobby W. | First Impressions
Facility made no changes to security of units and yet raised prices.TERI R. | Overall Experience
Customer did not leave a comment.Paul S.
Kevin was real helpful and politeLoural C. | First Impressions
Customer did not leave a comment.Charolette O. | Overall Experience
Customer did not leave a comment.LEONARD B.
Customer did not leave a comment.Charolette O.
very friendly and helpfulRANDOLPH B. | First Impressions
The Uhaul Representative, Kevin Tadder was exceptional! He took the initiative to return our call and immediately resolved the issues we were experiencing with our attempts to secure a unit.. He alleviated our concerns. Mr. Tadder was very professional and amiable. His energetic spirit and dedication to provide the individual with nothing less than customer service excellence has surpassed our expectations! We are appreciative of his commitment towards problem resolution and attention that he warmly extends towards those he encounters!Fernando E. | First Impressions
I spoke with an employee, Kevin, who was exceptional. He saved the day when my family was facing a difficult situation and made the process both reassuring and easy. I can't sing enough praises for Kevin. Thank you for everything.Mary L. | First Impressions
Excellent customer service! Every interaction has been friendly and professional.Sean W. | Overall Experience
Customer did not leave a comment.Jon J. | First Impressions
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.skye P. | Overall Experience
Customer did not leave a comment.skye P. | First Impressions
Customer did not leave a comment.WANDA F. | First Impressions
Thank you for letting me rent from your storage facility.Verena L. | Overall Experience
Customer did not leave a comment.DANIEL O. | First Impressions
Customer did not leave a comment.PAM & TOM W. | Overall Experience
Customer did not leave a comment.MARK D. | Overall Experience
The manager is really efficient and friendly. Staff are super helpful. The units are great and cost effective I would highly recommend South Beloit U-Haul storage.jacqui f. | Overall Experience
The eternal hold on the first phone call was way out of line (call center) it could have been handled much betterFair Oaks R. | First Impressions
Pavement would have been nice, many others have it for the same rent.Chris C. | Overall Experience
Customer did not leave a comment.KENNY H. | First Impressions
Customer did not leave a comment.Erin G. | First Impressions
Customer did not leave a comment.LORI Y. | Overall Experience
No negative comments everything went well.ANTWINE M.
i called at the last minute to get a unit and Kevin was very friendly and helpful. He made this a smooth experience for me. Thank youPat D. | First Impressions
Check in and out is not quick, plan for an extra 15-30 minutes.LORETTA S.
Overcharged, misrepresented the facts about renting the van. The charge to my credit card was excessive for a 19.95 Van...My credit card has been charged for 33 more miles than what I actually used! I want it straightened it out ASAP thank youbarbara L.
Customer did not leave a comment.Stacy W.
Your staff is outstanding! Issues were resolved quickly and staff friendly and courteous. My reason for leaving after about 15 years- downsizing! If I need storage in the future, I’ll be back!MICHAEL B. | Overall Experience
The mini van smelled something awful and the steering wheel was grimy. The seats had not been cleaned as well.SANDRA J.
Customer did not leave a comment.MEGAN N. | First Impressions
Very friendly and helpful with everythingAlen K. | Overall Experience
The only reason this was not a great setup was because I had a 26 foot truck and there was really no place to put it that was good. Also, the key drop off was a little confusing because the drop box wasn't as identifiable as everything else is. It wasn't orange, and wasn't clearly marked.Joe L.
Friendly staffRose K. | First Impressions
Customer did not leave a comment.JOANNE T. | Overall Experience
I highly recommend this U-Haul location. The vehicle was ready and the transaction was very smooth.RONALD K.
Everything was good!David W.
Customer did not leave a comment.LORIE M. | Overall Experience
All is good. Thxs.DAVID G.
Customer did not leave a comment.Aliyah f. | Overall Experience
The agent insisted i needed to come into the office to fill out paperwork. It appears she was not trained on the mobile pick up app. I told her nurmerous times and I showed her the mobile screen indicated walkin and get the keys and notify the agent that your rental application has been completed. She insisted that she needed to call her boss so she can get the documents signed. I was frustrated with this rental. I have never had such a challenging experience. Because of the experience today I really should get a refund. It appears none of the staff was educated regarding this rental method. Signed Frustrated!!Francisco A.
Had some water in back of storage facility, but over all was a good experience.Carmen L. | Overall Experience
Only the premium units have pavement in front of them. Had I know this I would have went elsewhere.Chris C. | First Impressions
A lot of our items was really wet .Alaya J. | Overall Experience
Staff was very rude, disrespectful and ignorant. Storage units are nice but I will never support uhual again your staff is a reflection of your business and I did not have a good experience.Geteaka T. | Overall Experience
They took out money the day before i moved out and they wouldnt refund for the month I am a long time customer who rented 3 trucks and 3 storage units last year alone. I dont tbink this was fair. Other than that everything was all good.I tried to resolve tbis issue with them but I vot nowhere please help.Richard M. | Overall Experience
I was sad to find mice droppings in my unitNatasha K. | Overall Experience
Jennifer that checked us in was very helpful and super friendly. A pleasant experience. I would definitely recommend this Uhaul center.Staci H. | First Impressions
Customer did not leave a comment.REBECCA J. | Overall Experience
Customer did not leave a comment.Aaron M. | Overall Experience
Customer did not leave a comment.June M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!