Customer Reviews for U-Haul Storage of Spring Hill on Mariner
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Spring Hill on Mariner
John a. on
When I first moved in two years ago it wasn’t bad, over the last two years the prices increased, once moved out asked about a prorate since I already paid for the month. no prorate will not recommend.
Lisa M. on
The location was not open except for a few days a week. I made a reservation but when I got there he message on door said to call if need help. I called and was instructed to download the app and it should tell me how to proceed however It couldn't find my reservation. I called cust service and she changed reservation time but I still couldn't find it so went back to store next day and the guy was there but it took forever to rent a uhaul as he didn't know how to run my credit card through and kept hitting buttons. I had to extend rental due to problems with new place as it wasn't ready when it should have been but I received calls from that guy at the uhaul place saying if I don't return truck he would report it stolen. Terrible cust service. I had uhaul for 9 days and upon return he was rude n made me feel like I was trying to steal the uhaul truck. Told me to get out as he had to check everything then after I explain ed that uhaul charged over $300 That morning, he Insisted that they did not as if I were lying. A stressful move and he made it more stressful.
MARIANNE P. on
Computers down when picked up truck. Use paper for secondary source
Shannon H. on
It’s advertised 24/7 access in a way where you have to read the fine print I guess. If I’m paying over 100$ a month, I should have access. The gates were always open. Bad experience
Michael S. on
The automated service was awful. We had to do the process two times. We called customer services to help, in which they could not and told us to start over. It took over an hour to complete the process. We will never recommend or use any automated site again.
FREDRIKA L. on
Service is great, management is very responsive. We have used other storage facilities. Yours is by far the best.
Daniel M. on
Friendly people and very accommodating
Melba N. on
Customer did not leave a comment.
Alicia R. on
I have a good service, the people are very friendly and the location is very closely from where I live
barry p. on
Rented storage at this location in addition to cargo vans for business. They decided to move this locale which caused 14 mile round trip to next locale for pick up and 14 more for return at .59 per.
megan R. on
Mr. T answered all my questions and was very helpful throughout my storage process.
Donna S. on
Jennie S. on
The staff is all very nice and professional offering great customer service. Thank you very much.
Bonny D. on
The store closed. Just the storage part was left. It was difficult to close out our account when we vacated the storage unit. We had to call several places before we could do this.
Angela D. on
All was good except the electric gate was broken and open for about a month.... The office at the units was closed had to go to another office to conduct business. New renters could have a problem.
allan b. on
Very friendly group to work with, enjoyed working with them.
RICARDO C. on
Excellent service, great staff!!
K.O. C. on
Marie was great to deal with. Always helpful and a great personality.
hector h. on
Excellent service... 100% recommended!
Angela S. on
Marie was very friendly and helpful.
John H. on
Margaret W. on
I did not use U-Haul, I chose Penske instead
Nicole M. on
Marie and the entire staff are wonderful! Marie was most sincere and dedicated to helping us with our moves including a little hiccup. The facilities are very well maintained!
Patricia G. on
I was very happy with the experience from day 1. I spoke with Marie and she helped me with everything that I needed. I would highly recommend this facility.
Raquel M. on
will rent again if needed.. thank you
Kim G. on
Marie was always courteous, friendly and answered my questions in a timely manner. I thought the facility was clean , easily accessible and well lite.
ANGELOS C. on
I had an overall good experience ..Kat the precious manager and Marie the new one were both very helpful and courteous.
Heather B. on
No problems at all.