The unsullied was dirty- checking in took over 30 minutes online- I wasn't â€œapproved@ which should have been handled a week ago when. I ordered the truck. Return instructions were useless. I will never rent from haul again.Abigail D.
Customer Reviews for U-Haul Storage of Spring Hill on Mariner
U-Haul Truck Share 24/7© Location
Spring Hill, FL 34609
(Corner of Mariner & Hearth)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't lie to the custometDaniel L.
Austin was extremely helpful!TAMARA G. | First Impressions
Thanks for making evert thing perfect.William T. | Overall Experience
Customer did not leave a comment.JAMES S. | Overall Experience
Customer did not leave a comment.Marcus O.
Marie was amazing. She helped us with figuring out how much space we will need and her customer service was top notch. Very clean and accessible.Dawn S. | First Impressions
Customer did not leave a comment.Sue s. | Overall Experience
Customer did not leave a comment.Nicholas F. | Online Move In
We had our storage for 8 months with U-Haul it was a very good experience, it was clean and hastle freeMarianne C. | Overall Experience
speacial ty to mr tBernice S.
Was unable to use pin code to get thru gate into storage unit. Had to go to main office to get new code pin number, that doesn't work either.Richard S. | Online Move In
Customer did not leave a comment.Manuel V. | Overall Experience
Customer did not leave a comment.Paul P. | Overall Experience
Clean, safe and well designed as well as Easy to useRONALD B. | Overall Experience
I did not see or meet any uhaul employee at the storage facility, and I did not know the procedure to inform uhaul I was no longer needing the storage unit.Ronald W. | Overall Experience
The best place to keep your belongs safetykatiamari e. | Overall Experience
Better internet serviceKimberly K.
The 2 guys at the facility i visited were very helpful & answered all of my questions.Lisa F. | First Impressions
I can’t rate storage at this time but the process of getting my possessions into my storage space was horrible.John M. | Online Move In
Clean and well taken care of .Robert G. | Overall Experience
The App didn't work well. It was only when switching to using mobile phone browser that I was able to successfully check the truck back in.Thomas W.
Great people and locationalan f. | Overall Experience
I am 7 months pregnant high risk. I received a truck with the fuel light on. Prepaid for milage AND put fuel into the truck. I hired moving help and was charged $30 to extend to wait for movers who were not even in the area. Because of this I had to keep all my belongings in overnight. A second mover was hired and given the incorrect information so I had to start to unload the truck myself and call into work late. I was told yesterday to contact a Mr T with no contact information on how to do so. This was a very disappointing experience.Tiffany H.
Customer did not leave a comment.Adelia l. | Overall Experience
Customer did not leave a comment.Adelia l. | First Impressions
They went above and beyond their duty. When I filled my unit and left for the night I did not secure the door properly. I received a notice from them that they was checking units and found my unit unsecured. I drove back to fix it and they made sure nobody else would get into it until I got there.DANIEL L. | Overall Experience
Customer did not leave a comment.ELIZABETH a. | Overall Experience
When I reserved the truck & saw it was a 24/7 pick up and you needed a smart phone (which we don't have) I contacted Uhaul to have it changed to an office pick up and she said it was all set but there is no office at that location. It took my husband an hour to get the truck having to go to the Cortez Blvd office for a code to get the key for the truck. We were on the phone for an hour trying to complete the pick up. Poor customer service.TIMOTHY M.
Customer did not leave a comment.Kristin B. | Overall Experience
Everything was greatDalton S.
Fast, professional service. Good equipment.RONALD B. | First Impressions
Great team, great personnel relation skills. Thanks for the help over the years.DELANO H. | Overall Experience
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.debra f. | Overall Experience
Customer did not leave a comment.Denise Alfonse P. | First Impressions
Katherine is awesome alsoMindy H. | Overall Experience
Customer did not leave a comment.nicholas f. | Overall Experience
Customer did not leave a comment.Jessica V. | Overall Experience
Customer did not leave a comment.Jacqueline H. | First Impressions
Why do you need the secondary verifcation? with the gold star on your license you have to provide all 4 of those things to the DMV to get a license.All you should need is a valid credit card. It is a pain to be out side in the sun and you cant see the screen on the phone to complete the many steps you ask for.Randy P.
I have rented many times from Uhaul..long distance and local. I reserved online for a van from this location, using the 24/7 pickup option. It was user friendly...the van was there, and there was plenty of space for me to leave my car for the time I needed the van. I will use this location for any future needs!Anthony V.
I'd warn them about the brakes. They are pretty loud. I don't think there's any issue with them, it's just that you can hear them a lot louder than if you were in a car.Diane M.
I did have some problems with the gate code the manager at that site never answer the phone and she did not ever return my call to make sure that I was able to get in the access code I actually had to call I did leave the manager of voicemail like she recommended and again she never returned my callNatasha B. | Overall Experience
Wow! Smooth easy quick! Thank youPEGGY E.
Customer did not leave a comment.Lisa S. | First Impressions
Customer did not leave a comment.Jason D. | Overall Experience
Customer did not leave a comment.mary lou m. | First Impressions
Customer did not leave a comment.Douglas B. | Overall Experience
Mobile pickup needs to be more smooth. Took over 30 minutes to check out a truckLouis D.
Customer did not leave a comment.Spencer W. | First Impressions
Often the office was difficult to reach over the phone during business hoursalana m. | Overall Experience
Customer did not leave a comment.Manuel A. | First Impressions
Customer did not leave a comment.Charles R. | Overall Experience
No one was ever there on site and to try and pay or have a issue with storage never could get three to talk to someone on the phoneJason F. | Overall Experience
Customer service was terrible was constantly waiting 15 min plus each time I called transfered to the wrong person and had to call and wait again and at some point they just hung up on us.Daniel S. | Overall Experience
Online rental was easy but instructions for entry were wrong I have still not been able to access my unitElizabeth L. | Online Move In
Customer did not leave a comment.Patrick S. | First Impressions
Customer did not leave a comment.Luis R. | First Impressions
Customer did not leave a comment.Constance Z.
Very happy with StorageROBERTRONALD M. | Overall Experience
Customer did not leave a comment.Yoan M.
Customer did not leave a comment.Serica S. | Overall Experience
Customer did not leave a comment.Michele L. | Overall Experience
Customer did not leave a comment.Robert W.
Passcode never worked from day one & nobody could fix it. Gate on facility has been opened for over a month, anyone could walk in. Tractor trailers & cars with flat tires parked in the supposedly secure area all the time. No one ever in that office, I had to go to another office to close my unit after the 800 number told me the office was open, just a mess from day one!Paula S. | Overall Experience
office is closedKIM B. | Overall Experience
I spoke with a gentleman before we picked our trunk rental up and he was AWESOME!!! I wish I had gotten his name.Micheal H.
The Uhaul rep David, aka Mr. T, was an incredible help. Would have hated to go through the self-serve process without his help.David E.
Customer did not leave a comment.Stelios K.
Customer did not leave a comment.Jessica H. | Overall Experience
Customer did not leave a comment.Danijel P.
Customer did not leave a comment.Natasha B. | First Impressions
Always great service. Thank you !!!!BURWARD H. | First Impressions
Unable to evaluate the facility, I was unable to access my storage unit at 8:00pm my code to enter the gate was denied. This Is costing me an additional day of truck rental not to mention needing to find a place to park the truck rental which still has all my belongingsMercedes S. | First Impressions
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Bonnie M. | Overall Experience
Have more selection of trucksjulio M.
Using your online check in was a horrible experience. I will never use your company again.Christina B.
Great people to work with. The whole uhaul experience was very very good.John B.
Customer did not leave a comment.jacob C.
Customer did not leave a comment.Loretta S.
The girl in the office was called to another store so she was not add location upon my arrival. I contacted her at the number posted on the door and she got all my paperwork over the phone. I was able to move in without interruption to my day. She was extremely helpful showing great customer service.Heather K. | First Impressions
Customer did not leave a comment.lisbet i. | Overall Experience
Tried to upload a photo of additional damages and could not get the online app to work. Also ran into major issues accessing the UHaul storage facility. The GM was emailing me at midnight, and I was very appreciative that someone was available online. We still couldn't get it resolved until morning. It was frustrating, but she was very helpful and made a credit adjustment to my final bill without my asking which was was really nice. Problems aside I would still recommend UHaul and this location.Jennifer W.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Clifton D.
The location of the rental office has convenient hours, but the office location of my physical storage room is rarely open. My code doesn’t work, can’t get help because nobody is there when I get off work. Can only get someone on the 800 # which is no help to me. They only call the local office & give the info. Not happyPaula S. | First Impressions
Customer did not leave a comment.CINDY E.
Kathleen, the manager, is very helpful and friendly. You have a winner in her!Hernando P. | Overall Experience
Contents were musty smellingwanda m. | Overall Experience
Kathleen was an absolute pleasure to work with. I must be the most annoying cutomer in the world, and she answered every stupid question I had with patience and grace. She was incredibly accommodating and if I ever need services again, I will always g straight to her. You have a gem running things here.Chuck G. | Overall Experience
Online check-in and pick up of the truck was extremely difficult. Customer service was fantastic though and help me get the check-in process completed.Donald B.
Customer did not leave a comment.John F.
Nicole was awesome.Nicholas O.
Customer did not leave a comment.Michele L. | First Impressions
Customer did not leave a comment.brian s. | Overall Experience
Office was open at random times.PATRICK S. | Overall Experience
The gentleman that works there is professional, well mannered, friendly and most importantly he worked very hard always doing something. The only issue is the gate entrance the location of the keypad is not accessible it should be moved or there should be remote access. We had to get out of the car many times because it was easier . For that reason only we would not rent a unit there again. Next time I need a unit I would see if it was repaired if not I would go elsewhere. Also I could not recommend that facility to friends or anyone who asks. If it gets repaired or replaced please email me and I would certainly come back.Paul S. | Overall Experience
I had the storage space for many years and everyone was kind and helpful. Thank you.ANN M. | Overall Experience
The location was great and the staff member extremely friendly and helpful. We tried to use the app to get the key and the app wasn't working. The guy who worked there fixed it and helped out.James W.
Customer did not leave a comment.Charles L. | Overall Experience
Customer did not leave a comment.Cecelia M.
I will definitely use U-Haul for all my future moving and storage needs. Thank you for the clean and well-maintained storage facilities. Everyone was so helpful, professional and caring.Diane V. | Overall Experience
Was very happy with the serviceDawn C. | First Impressions
Our experience was very good. I do feel that for the amount of money paid in rent there should be 24 / 7 access and remote at no extra charge.james m. | Overall Experience
My items were kept safe and clean for several months. I couldn't be happier. Thanks!Jonathan K. | Overall Experience
The order was not fulfilled. Leaving off the blankets and Dolly's. After waiting for an additional hour, was directed to parent location for supplies. Would recommend just contracting at the full service location to start with.David C.
The human interaction was 2nd to none!Donald M.
Always a friendly, helpful, courteous and gracious staff. Moving, even when on a small scale, is stressful and they are easily one part of it that is not. I will always use this location.Bradley D. | First Impressions
When I first moved in two years ago it wasn’t bad, over the last two years the prices increased, once moved out asked about a prorate since I already paid for the month. no prorate will not recommend.John a. | Overall Experience
The location was not open except for a few days a week. I made a reservation but when I got there he message on door said to call if need help. I called and was instructed to download the app and it should tell me how to proceed however It couldn't find my reservation. I called cust service and she changed reservation time but I still couldn't find it so went back to store next day and the guy was there but it took forever to rent a uhaul as he didn't know how to run my credit card through and kept hitting buttons. I had to extend rental due to problems with new place as it wasn't ready when it should have been but I received calls from that guy at the uhaul place saying if I don't return truck he would report it stolen. Terrible cust service. I had uhaul for 9 days and upon return he was rude n made me feel like I was trying to steal the uhaul truck. Told me to get out as he had to check everything then after I explain ed that uhaul charged over $300 That morning, he Insisted that they did not as if I were lying. A stressful move and he made it more stressful.Lisa M.
Computers down when picked up truck. Use paper for secondary sourceMARIANNE P.
It’s advertised 24/7 access in a way where you have to read the fine print I guess. If I’m paying over 100$ a month, I should have access. The gates were always open. Bad experienceShannon H. | Overall Experience
The automated service was awful. We had to do the process two times. We called customer services to help, in which they could not and told us to start over. It took over an hour to complete the process. We will never recommend or use any automated site again.Michael S.
Service is great, management is very responsive. We have used other storage facilities. Yours is by far the best.FREDRIKA L. | Overall Experience
Friendly people and very accommodatingDaniel M. | Overall Experience
Customer did not leave a comment.Melba N.
I have a good service, the people are very friendly and the location is very closely from where I liveAlicia R. | Overall Experience
Rented storage at this location in addition to cargo vans for business. They decided to move this locale which caused 14 mile round trip to next locale for pick up and 14 more for return at .59 per.barry p. | Overall Experience
Mr. T answered all my questions and was very helpful throughout my storage process.megan R. | Overall Experience
Great placeDonna S. | Overall Experience
The staff is all very nice and professional offering great customer service. Thank you very much.Jennie S. | First Impressions
Gentleman complained while time we were doing transaction, and provided me with a truck that only had 1/4 of a tank of gas in it. Is it not your policy to provide a truck with a full tank, and receive the same back ?John D.
I don't remember her name but this lady went above and beyond to g St me a truck at the last minute. It was nice to have old school customer service that so many companies lack these days. Find this lady and reward her pleaseMichael B.
The store closed. Just the storage part was left. It was difficult to close out our account when we vacated the storage unit. We had to call several places before we could do this.Bonny D. | Overall Experience
Customer did not leave a comment.Dwaine F.
All was good except the electric gate was broken and open for about a month.... The office at the units was closed had to go to another office to conduct business. New renters could have a problem.Angela D. | Overall Experience
Very friendly group to work with, enjoyed working with them.allan b. | First Impressions
Excellent service, great staff!!RICARDO C. | Overall Experience
Marie was great to deal with. Always helpful and a great personality.K.O. C. | Overall Experience
Excellent service... 100% recommended!hector h. | Overall Experience
The staff at this location is fantastic , easy to work with and fast.barry P.
I took the UHAUL to 111 Peach Tree Spring Hill Mini Storage per the text I received from UHAUL. The UHAUL employee there was rude and told me he would not take the truck and did not have room for it on his lot. I then called 1800GOUHAUL and was sent to two other addresses to turn the truck in. This took two hours. Terrible experience. UHAUL needs to do a better job with coordinating Owners that will accept UHAUL truck. This was a bad move for me. Not what I would have expected from UHAUL....Owen L.
Customer service could not have been better ! David was the U-Haul representative I dealt with at this location and I could not ask for more . My thanks for such friendly and attentive service. Sincerely Mr. Joseph IngramJoseph I.
LOTS of problems with COMPUTER and verifing credit card. Mileage previously taken incorrect which caused another computer problem. Mr. T and Marie worked very hard to correct problems. Very patient and dedicated personnel. Would definitely use them again.Richard C.
Customer did not leave a comment.Daniel M.
Waited 25+ minutes for someone to come to the counter. Once we started the process we were told they needed to call someone to confirm my identity even though i had my credit card and ID with me. The owner was toooo picky and difficult. Not using this location again even though it is 5 minutes from my house.YOANI H.
Customer did not leave a comment.Darren S.
Marie was very friendly and helpful.Angela S. | Reservation
Fantastic experience with an operation dedicated to customer service at the highest level. This center was clean and our needs and expectations were met with the professionalism of an employee and gentleman known as Mr. TKevin O.
The man that waited on me is one of my employees I couldn't ask for a more dedicated employee. Great job Me. T.Marie C.
Everything was done online and over phoneShontina B.
Customer did not leave a comment.barry P.
👍👍John H. | Overall Experience
everything was great the way she handled my needsPATTY C.
Customer did not leave a comment.Canie D.
Daniel was the representative who helped me. He was very professional and courtesy.Antoinette S.
Having used UHaul for an interstate move and being satisfied, this was the worst experience renting anything. After making a reservation online for a 4 hour in town rental of a van, I was coerced in taking their CDW. Accepting the CDW was mandatory I was told or I could try other rental places. It took 45 minutes at the counter on Labor Day to finally get the van. No other customers in sight, no phones ringing nor any other distractions. Absolutely ridiculous! I am not faulting the agent but the inadequate IT system, the coercive and possibly illegal local tactics to extract additional money from customers. It's not about the $10.00 but the principle.Jurgen S.
I did not use U-Haul, I chose Penske insteadMargaret W. | Reservation
This guys were Lifesavers they helped me at the very last moment with my rentalJesus G.
Marie and the entire staff are wonderful! Marie was most sincere and dedicated to helping us with our moves including a little hiccup. The facilities are very well maintained!Nicole M. | Overall Experience
I was very happy with the experience from day 1. I spoke with Marie and she helped me with everything that I needed. I would highly recommend this facility.Patricia G. | Overall Experience
will rent again if needed.. thank youRaquel M. | Overall Experience
Customer did not leave a comment.Vito C.
Customer did not leave a comment.Gary M.
Great customer serviceTodd V.
Customer did not leave a comment.daryl Z.
Customer did not leave a comment.Wayne S.
Beyond expectations, which is rare in today's day & age!!!! The Manager was so thorough & extremely informative. Will certainly be back & recommend to all. Again, a spectacular experience.Madeline P.
Customer did not leave a comment.Wallace S.
Customer did not leave a comment.Betty B.
Absolutely Nothing,Keep The Person that was there,SHE was TERRIFIC.leitha C.
Marie was always courteous, friendly and answered my questions in a timely manner. I thought the facility was clean , easily accessible and well lite.Kim G. | Overall Experience
Customer did not leave a comment.Camryn G.
Poor costumer service..EMONI N.
This was a great experience from start to finish. Wonderful staff....knowledgeable, friendly, efficient. A pleasure doing business here.Mary W.
Customer did not leave a comment.Santos R.
Customer did not leave a comment.Cindy K.
I had an overall good experience ..Kat the precious manager and Marie the new one were both very helpful and courteous.ANGELOS C. | Overall Experience
Was just upset with the 24/7 policy and the way it was handled with me will probably not ever use y'all ever againAlbert S.
Customer did not leave a comment.SANDRA N.
No problems at all.Heather B. | Overall Experience
From beginning to end they were awesome. Will certainly use them again and recommend them!!naoma B.
No improvement needed.Pat M.
Customer did not leave a comment.Robert M.
Your rep has excellent people skills she made me feel very comfortable tell her i said thank youJOSE V.
They tried to rip me off on the fuel, I filled the tank up across the street before I dropped the truck off and they still charged me for fuel. Good thing I had a picture proving where the gauge was when I dropped off the keys. When I called about it and sent them the picture she accused me of taking the picture at an angle to give the illusion that the tank was full !!! The tank was full and the picture was head on, not at an angle. Marie is very rude and has horrible customer service. I have rented truck from several locations and never had any issues but I will not be using them ever again!Makendra S.
had a seriouse problem with a charge to my bank account causing bank fees!!scott S.
when gas is filled more than when used should get a credit of some sortscott S.
Excellent customer service!Sharon A.
Customer did not leave a comment.barry P.
Multiple rentals . always excellentbarry P.
Customer did not leave a comment.Jesse R.
Customer did not leave a comment.LOUIS F.
Customer did not leave a comment.Rojan M.
Customer did not leave a comment.Janessa B.
Customer did not leave a comment.
Staff handled reservation efficiently over phone. In and out in less then 10 minutes on Pick up day .barry P.
Marie was great. She called to make sure we were still on for the rental when I was a bit late picking it up, and then comped me some extra time to make up what I'd lost. Very friendly service, which I'll be glad to use again when I need a moving van or truck. Thanks U-Haul of Spring Hill!lawrence L.
Keep up the great work!Steve M.
Love the staff. Everyone was kind and helpful. They went above and beyond. It is difficult to get in and out with the traffic. It's a very busy road. I will use them again.marilyn S.
I would have to say that for the first time in many many years my experience with U-Haul was very sad and poor. I believe that I was misled I was not able to get the U-Haul that I wanted so I got the cargo van. I was informed that it would fit three of my items that I needed to haul. It did not could barely get the bed in and I ended up losing my dresser because it would not fit in the van it is not the size that they actually tell you.Vicki N.
Customer did not leave a comment.Dale R.
Customer did not leave a comment.PAUL T.