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JOHN P.Customer Reviews for U-Haul Storage of The North Coast
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect, can't get any better.
SHARON T.All the people I dealt with were wonderful! I had a lot of frustrations with the web site.
Madeleine G.The guy who runs the place was not wearing a mask and the guy next to him who actually helped us just seemed kind of all over the map and was constantly pulling his mask down to talk to us and social distancing was a joke. Also he opened the car door and then just walked away so I didn't know my transaction was done but since he never came back we decided he must be done with us. No one could bother to say thank you.
AIMEE L.Great staff
David P. | First ImpressionsNothing at all
BERNARD M.Some employees need to work on there costumer service skills. Also the charging policy for overlapping payment should change. I paid my last bill for the whole month and had almost half the month with the storage unit I rented empty and no refund for the difference. This is a poor business practice, this company should be ashamed of. No I will not refer anyone to U-HAUL.
David S. | Overall ExperienceVery good customer service. Greg the owner was engaging and we were in and out with the trailer quickly.
RONALD R.very helpful!! thank you!
Kaycee H. | First Impressionsthanks
Jeremy W.They were great.
Jodene H.Owner was helpful, friendly, and funny. Great service and a great place.
GARY W.Excellent service each and everytime!
RUSSELL V.Everyone at Gearheart is so helpful!
ASOKA W.Best storage units I have ever had! Clean, convenient, & friendly!
STARLENE E. | First ImpressionsEverything as expected, great service!
Tracy D.Craig does a wonderful job of servicing customers to make sure all needs are met. Even though he was very busy and short on help, he made sure everyone knew they would be taken care of.
Tracy D. | First ImpressionsGreat customer service
CHARITY REINE H.People at location are so nice and helpful!
PATRICIA C.Their location is good the uhaul website needs some work. I selected gearhart Oregon and it reserved the trailer in Longview, Washington. I will no longer reserved vehicles or trailers
John W.Truck was clean, had a full tank, and had no issues. Staff was great, service was prompt and friendly.
THOMAS CHRISTOPH A.I move in on the 14th of Sept. So far the staff is great , very helpful! They got me into a bottom floor 10×10×6 very happy! I will be telling everyone how great this place is. Thank you
Susan H. | First ImpressionsThe staff at the North Coast location were professional, efficient and helpful. I made several trips to the location to discuss my options to pick up my Ubox and each encounter they made the time and were pleasant to interact with.
MARY KATHLEEN G.Very nice customer service. Craig made sure everything was taken care of and I had exactly what I needed.
Tracy D.Your online check-in was difficult without a way to scan drivers license
DOUGLAS R.Always friendly and helpful. No hassle return, they take the trailer off the car and give you a receipt in less than 5 minutes
DENVER J.Desk person is terrific. Unruffled and calm. Very efficient and pleasant.
Harriet S.This is certainly the best storage place in Clatsop County and one of the best I have experienced anywhere.
Gary B. | Overall ExperienceLove the staff, especially the manager. Great people.
sarah g. | Overall ExperienceNothing that I can think of what was stood out to me was on the phone with Jennifer was so nice and helpful and understanding I just like this wonderful great person and then I get there and she Snipes that me and barely talks to me and yo doesn't even say this way just storms off to get the truck and I don't know what that was all about
Beverly D.Really nice people at this location, easy place to find, good parking. About as good as you'd get.
Richard W.Manager was terrific. Helpful and prompt
JOHN H D.Confusion on availability, locations, terms of use
WILLIAM LOUIS L.Nothing your customer service was great. You guys know your stuff. Can't wait to use you guys again. Thank you so much.
JOE A.The electronic check in wasn't helpful. I should've just gone in and talked to the person working there. Next time won't try to use website and will just rely on good old human interaction. People working there were fantastic!
Teresa B.It would have been nice if the windshield (inside especially) had been cleaned. Excellent operation - stocked with everything you could possibly need.
DAVID P.The truck to not have had the last person trash in but other then that it was great
TAMMIE H.While it doesn't look as sleek as others, the set up is incredible. The staff were quick, bright, and able. They were on the spot with help and answers. I truly appreciated all their efforts and great attitudes if willingness
ANTHONY WARD H.it is always pretty painless renting from you guys.
CINDY SUE Y.Friendly and helpful
JOHN A.Don't think customer should have to pay for gas.
JEANNA B.I've used them many times, always a pleasure. Well, as much a pleasure as the chore of hauling stuff can be.
David Lee M.The service at this location was quick, respectful and highly professional. Highly recommend!!!
JOHN B.They are wonderful!!! Highly recommend!
GRETCHEN W.Trailer was not clean when I got there. He offered to clean it but we were already behind schedule so I said it was fine.
ALLEN S.The gentleman who checked me in was really helpful and had the van all pulled up and ready to go. Same goes for the gentleman who did check out! I will definitely use this uhaul location again. Thanks guys!
Matthew S.Customer service sucked!!!! Jennifer cussed me out over nothing. She called me an asshole. A son of a bitch. She told me to FUCK OFF!!! I'll never go back to a Uhall
RANDOLPH V.Great staff, well kept trucks and clean. Would go there again and again.
J G.This location has friendly, helpful staff and keeps their storage facility and customer areas very clean and accessible.
Sarah J.Great service, very friendly and very helpful !!
Michael G.had everything we needed. Friendly and efficient
Jeff S.Nice facility, nice people. Saved our bacon when we needed a storage unit at the last minute, and one came available. The manager didn't realize one had been vacated, but he went to double check, found it, and made contact with us before we left the parking lot. Thanks for great customer service. Wish we could have stayed longer.
Jennifer B. | Overall ExperienceTerrible experience! First delivery was late being delivered driver was 2 hours late. Then 1 of the boxes was defective and has to be replaced. The website stated that 2 boxes fit a 1 bedroom apartment, that was false I had to get a third box and that also was not enough space I had to throw away a lot of my stuff (military going on last minute deployment so tight on time). Next my pickup date got rescheduled 3 times. Initially my boxes were scheduled for pickup on Friday Afternoon, didn't get picked up until Monday Afternoon. Each time I was told that they just ran out of time which I crazy because I was already on the schedule. I was already stressed out because of my deployment and this experience made it 10x worse!
Calvanna M.Great customer service
Michele D.Larger full time locations are best.
THOMAS L.Tried to do the mobile check-in unsuccessfully since I turn off location services. Also received a text to confirm equipment condition at check out, but link expired before I saw the text. Otherwise, you have great employees at this location. Very helpful.
MARY B.Everything was great!
COLLEEN D.see previous comments
EDWARD S.we rented a UHaul van for 1 day - the lady was swift and accurate and should be manager of location if not already - return process was similar - not a word spoken - just went about her business swiftly, ed strum NOT Eric Concord - the sae could not be said for UHaul as a whole ed
ERIC C.nope. Maybe this is just a bay area thing, benefit of the doubt until I hire a truck here.
RAYMOND S.Craig does a great job!
JOSEPH C.fire everyone there - they were incompetent, rude and inclined to pass on problems to people who were even more incompetent - in both cases we went there the lead person took several other people behind us first and let us wait for a long time by passing on problem to totally incompetent "new hire?" - turning a 10 min issue into 1 1/2 hours of waiting the first time we arrived and also a long time on the 2nd visit - this truck should not be rented to anyone in this condition - it puts a question about whether ANYONE with knowledge should EVER rent from UHAUL - a terrible experience from start to finish and we feel in some ways that we are lucky to be alive, given the fact of driving an extremely unsafe vehicle in mountainous isolated terrain where it could have rolled off the road into steep cliffs along roads with heavy wooded areas
ERIC C.The lady that works there was very rude when we took the truck back she also charged us 20.00 extra dollars for gas when my son-in-law told her that it was 1/4 full at the time we picked it up the guys are friendly but not her.
WILLIAM B.Wish you had hourly trunk rental rates.
Richard E.100% needs a fence for the outdoor parking.. Also, pretty dirty back there! But for the few weeks I parked a car there it was fine for me.
Jordan S. | Overall ExperienceThe staff here is very efficient and helpful
Rod E. | Overall ExperienceThe individual who helped me check out of my unit was very unhelpful and somewhat confused by the entire process. I specifically asked if I needed to take my lock off before closing out the account and he said no, that I could just grab it after. Then after checking me out, he told me that if I went to get my lock the alarm would go off. I asked if he could please help me get the lock back and he threw a tantrum so I told him to forget it. Of course, the alarm went off when I went to get my lock which was very frustrating. He was also very rude when I asked if I'd be refunded for the days I didn't use this month. His response was, "I can't just open the cash drawer and start handing out money to customers." I never asked him to give me any money, just what the process was for getting credited for the unused amount. There were several other customers in line who were also quite surprised by his behavior and lack of knowledge.
Gregory R. | Overall ExperienceCheck in was great, staff was super friendly. Beautiful new units!
Shelley F. | First ImpressionsFairly new modern clean place to keep your stuff, with excellent staff to help you with storage lockers or any other type of moving equipment! Just moved here from Colorado and highly recommend this place.
Roland F. | First ImpressionsI literally loaded a uhaul truck in phoenix arizona and moved my whole life to seaside. The whole crew at this location are real people. They did so much to make my move easy and comfortable. I would highly recommend this location. Thanks guys for making that what should have been a freak out day so calm and welcoming. I love your dog too. So cute.
Jennifer W. | First ImpressionsThey do a great job there! Very friendly and helpful!
Peggy C. | First ImpressionsThank you for your kind assistance upon my move-in.
Joyce B. | First ImpressionsAlways smiling and on top of everything..
Christopher P. | First ImpressionsThe only negative was that I had reserved an outside unit a couple weeks before. I wanted an inside unit, but the outside was the only thing that was available at the time. When I went in - the outside unit wasn't available - a computer thing???? But they took care of me with 2 inside 5x10 units for the same price as a 10x10. So that works out great for me. Thus the excellent rating even tho there was a screw up.
Jock W. | First ImpressionsSuper helpful-staff. I-hail designed facility well-thought out and excellent climate control system.
Stephen B. | First ImpressionsCraig and the staff are always helpful and courteous. It's a pleasure doing business with North Coast U-Haul.
David F. | First ImpressionsFriendly, knowledgeable, and easy to work with.
Landon B. | First ImpressionsThe owner and staff go above and beyond to help. They are awesome. They helped me as much as they could. Very satisfied with the onsite staff and owner. Highly recommend only working ONSITE not online. I want to be clear. The ONSITE people are wonderful. The OFFSITE manager should not be giving out information. I signed up online, wanted a floor level. Offsite manager told me twice after making her look that there were 2 avaiable in 2 different buildings on the floor level. Verbally verified. When I came, only the second floor was available. This is not acceptable. No elevator. My husband has had 13 knee surgeries and 1 replacement the reason I verbally verified there was a floor level. The offsite manager should not be making calls when she doesnt know the inventory. As a manager she should have notified me that there might be an issue. I would have gone there personally to make sure I had a bottom floor unit. Making phone calls to verify should be double checked with onsite availability. Very unprofessional. Thank you.
Dawn R. | First ImpressionsI was happy with service
KELLI S. | First ImpressionsI received the upmost and best service from the staff and especially the man and woman at the front desk. They really took care of my needs and walked me through the whole process. Thank you!
FRANKLIN M. | First ImpressionsTim was knowledgeable and efficient. The whole process was painless.
Ron B. | First ImpressionsWe really like the facility and the client service representative was very helpful and walked me through the process of how to enter and exit the building each day
Dennis T. | First Impressions