Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had good service with this rental this time. But a couple of weeks ago I encountered issues with a rental "reserve", the evening before my rental received a call ( with no time to really make use of business hours) to get a rental before my leaving time at 4am the next morning, so had to cancel.... all this after requesting time off work, cost me lost work hours, then had to request time off later- in hopes that a vehicle would be "available". This happen to a friend more recently too. She was told that even though she put in the "RESERVE" it was really only a "request" and that's just how it is. Makes me wonder...... in the dictionary these two words mean completely different meanings. And the reps do not give you the true facts up front. Or make "promises" they will not keep. Lorrie Truckee, of Seaside, OR. promised me she would go the 12 - 22 miles to get the trailer herself and have it on her lot for my rental. Yet the day all fell apart she did not do so. When I said cancel my request then, the worker at her store told me he would and never did. I happen to have called 2 other rental places(Astoria where the phone message told me a unit was avail for me-which WAS NOT available when I called there, then the Gearhart store, and they did not have any at the time needed). So in short, I have had more poor service from UHaul than good. Had more negative experiences in past, but those are part of poor service spoken for in the previous sentence. If I did recommend to a friend of "any" location it is with all my past experiences and knowledge of incidences. A question though....Does UHaul have drivers that move vehicles around among rental stores to accommodate stores to have better options for their customers? I once checked into hiring on with the company, I thought one of the offered positions was just such a person. I hope this helps. I took the time to write this so that you might better address issues people are facing and address that.
Everything was good except the storage unit was dirty.
The employees at this facility were very friendly and very helpful.
Also fast and professional
I think the employees at this location are wonderful! I've never had a bad experience there. Thanks, Ben
The staff at North Coast are all very personable, knowledgeable and efficient. I have used many UHaul locations in the past seven years and North Coast is the best. Great service without corporate dogma.
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Craig and the staff at North Coast provide excellent customer service. They are efficient and personable. No hassle check-in and are the best U-Haul group I have worked with. I have used Uhaul quite a bit in the last seven years and Craig and the staff at North Coast are the best. Thank you, Bruce Moffatt
Always smiling and on top of everything..
Excellent customer service from Jennifer. Answered all questions and offered solutions. Very helpful.
Nothing. Courteous staff.. Ease of rental and would use again.
Very quick and courteous service. Pick up and drop off were very easy.
The only negative was that I had reserved an outside unit a couple weeks before. I wanted an inside unit, but the outside was the only thing that was available at the time. When I went in - the outside unit wasn't available - a computer thing???? But they took care of me with 2 inside 5x10 units for the same price as a 10x10. So that works out great for me. Thus the excellent rating even tho there was a screw up.
Craig could not have been more helpful! He is a definite five star!
Actually not much this is a smooth-running U-Haul I've ever been at and I've rented from many U-Haul over the past 30 years
Craig Beeman's Gearhart UHaul & Storage is the best on the Oregon Coast, and I have used several of them. Craig simply makes things happen, is never flustered, and engages all customers like they were old friends. Best brand ambassador you could have.
They overcharged my credit card for incorrect mileage use
Super helpful-staff. I-hail designed facility well-thought out and excellent climate control system.
I'm sure the storage units are fine and have no issues. The parking space I rented had no security and had people living in a motorhome next to it. It was almost impossible to back the boat into with other cars parked in the road way, in fact it almost impossible to pull it out when I came to get it. Also too many random people milling around with no fence or security. Just not a good fit for parking a boat.
Great people to work with and super happy dog. Very helpful
Craig is awesome. The heated storage was crappy for moving in the summer.
I LIKED HOW BOTH THE U-HAUL REPRESENTATIVES VALUED MY TIME. HOW FRIENDLY AND COURTEOUS THESE TWO INDIVIDUALS WERE. THANKS.
Thank you for last min help! My truck was stuck and needed towed out and uhaul was there with same day rental for a tow trailer! Saved the day!!
The customer service I received here is just wonderful. It reminds me of the service one would receive back in the 50s and 60s when you would drive into a gas station and three guys would come out one would put air in your tires one would put gas in your car and one would check the engine. Oh how I long for those days but I did receive that type of service at the U-Haul dealer in gearhart oregon. Thank you.
Excellent service, a tremendous site.
Everything was great.
Every single employee at the Gearhart Oregon U-Haul, from the manager to the newest employee is always polite, respectful and in a great mood. It makes the whole rental process run smoothly with zero hassles!
Craig was friendly, accommodating, and professionally courteous.
This facility was top notched as far as on the ball service..lol..I was the only person in at the time..service was red carpet...ta da ..the gentleman said I did everything right and early on everything..so on that note..thank you and good bye.
We are very happy to be costumers of Uhaul😀
Due to some unforeseen issues I was late bringing my truck back. They were very understanding and didn't make me feel worse. It was excellent.
I was waiting to talk the the woman at the front desk and she was on a personal call talking over her speaker phone and never even recognized I was there. She was completely oblivious to me standing there. After waiting for over 10 minutes I walked out and used the online app.
Was told to drop keys in for after hours return. Did so. Then found out that the checkout system required photos of the odometer and that the vehicle was to be parked in a different place. With no key, could not do either. As a result had to guess on mileage (over paid by about $15 or $20). Plus a $20 charge for their staff to confirm, and $1 estimated license recovery fee and $1 estimated environmental fee are ridiculous, when added on top of $.79 cents a mile plus gas.
Craig and the staff are always helpful and courteous. It's a pleasure doing business with North Coast U-Haul.
The parking space is small and hard to access. The turn on the back of the north side of the building is too tight to be able to access from that side which is how one needs to approach to easily back in to the space. Perhaps moving the tires being stored there would create more room. The turn on the south side of the building is tight but doable. Unfortunately, it puts you heading in the wrong direction to back in. The middle was clogged with trucks and not accessible. Trying to back in by going down the middle and backing around the corner would not work due to two cars parked in the way. I ended up having to use the dolly with help from another customer.
Tim was fantastic. I would vist this location again because of the excellent service Tim provided. This is a first in many years of dealing with uhaul that an employee made want to come back.
The guys attitude was not great, maybe because it was late in the day, not sure. I had a question about the mileage and he was a little snarky. Not what i needed after a long day of moving.
Wonderful customer service and very clean cargo van
This was the best experience I have ever had with renting U-Haul equipment. It was fast, easy, and the employee who helped us was friendly, helpful and great to deal with. Thank you!
Friendly, knowledgeable, and easy to work with.
Team very responsive, helpful, and prompt. Great experience and will definitely rent here again.
Last two rentals no one was called to confirm as the website says thet will. When you call them, goes to a national center THAT IS A TIME WASTER AND NO HELP.
When I rented the truck it was at a 1/4 tank and the representitive explained that i only needed to return it at that level. HOWEVER he never mentioned that if i returned it with more gas that I would need a reciept to be reimbursed for the over $80 dollars in gas I just gave your company. When I got to my drop off location they said there was nothing they could do. Horrible customer service. Will go with another company next time. I am moving a large 2,400 sq/ft house between states in a few months and will go with someone else who is not looking to make money off their customers.
What is deal with surprise charges for folding blankets? No one tells me ahead of time, but certainly ask after the fact. This is a matter between you and your affiliated moving support team?
This is the best U-Haul location I have ever been to. The staff are always helpful, friendly, professional, and just the best!
Craig was very nice and helpful, it was busy but did not have to wait long. Knows the equipment and informative about the company, drop off locations etc. I would rent from this location again
The manager, Craig, is super nice. The service is quick and efficient. One of the best U-haul dealers we've interacted with.
First time the truck was filthy externally, windows needed cleaning.
Employees were extremely helpful and courteous. Would readily recommend!
Tim is excellent....I hope he's well paid.
If you need moving help..just use Joel from Uhaul. Fast,safe and very fair rates. Loaded,drove and unloaded. One day 200 miles. His partner was also very good. Dont waste your time with anybody else.
Second time using U-Haul uboxes. Both very good service! Thank you!
Your website is difficult to navigate and is inefficient.
Always Great customer service. Thank you.
The truck clearly had not been disinfected. I used a wipe to clean steering wheel and it was dark brown with one wiping. The lady helping me did not wear a mask at rental or upon return. Not impressed at all. I'll go elsewhere in the future.
Fast and smooth , everything went smoothly
Very nice people!
Everything went super smooth, would rent again in a minuet!
This U Haul location is easy to access, with enough room to park and move around plus their customer service people are super helpful! They accommodated our U Haul truck rental schedule, hitched and unhitched our trailer rental and were quick to check us in and out. I highly recommend them -
No improvement needed best experience every
This staff is always super friendly and accommodating whenever I've dealt with them. I rent trailers here frequently and have a large storage unit and couldn't be more thrilled with the ease and courtesy that I encounter when renting from U-Haul in Gearhart, OR. Thanks to their whole team!!!!
The equipment receiving lady was very helpful...
great service and equipment
Excellent customer service.
Easy and quick. Great service!
They're friendly, knowledgeable and helpful. No changes needed.
great service from craig.
The owner and staff go above and beyond to help. They are awesome. They helped me as much as they could. Very satisfied with the onsite staff and owner. Highly recommend only working ONSITE not online. I want to be clear. The ONSITE people are wonderful. The OFFSITE manager should not be giving out information. I signed up online, wanted a floor level. Offsite manager told me twice after making her look that there were 2 avaiable in 2 different buildings on the floor level. Verbally verified. When I came, only the second floor was available. This is not acceptable. No elevator. My husband has had 13 knee surgeries and 1 replacement the reason I verbally verified there was a floor level. The offsite manager should not be making calls when she doesnt know the inventory. As a manager she should have notified me that there might be an issue. I would have gone there personally to make sure I had a bottom floor unit. Making phone calls to verify should be double checked with onsite availability. Very unprofessional. Thank you.
Great to do business with
The U-Haul facility in Gearhart, Oregon is outstanding. The facility is spotlessly clean and staff is always friendly and helpful. The rate charged for my unit was below rates charged at other facilities. I highly recommend this facility.
I had to move unexpectably and Mr. Beeman made it so easy and less painful. I would recommend this facility to anyone and will use in the future if necessary. Thank you so much, Craig. You are awesome.
Great staff, clean facility, everything was great!
thanks
Great service in Gearhart. Quick, complete, and simple.
Staff helpful and friendly.
If there would have been any problems the friendliness of the staff overrides all of that. Great service
Courteous, clean and safe. Great team!
I was happy with service
Helpful staff. Made the move in/out process very easy.
Monthly rent was extremely expensive
Excellent service and facilities.
You couldn’t ask for more friendly and helpful employees. They explained everything about the storage units and what would work best for me. The facility is very secure. Thanks
Unit was 2 feet shorter than advertised
Super easy to do and easy access. Worked great and was very helpful for us during the 30 free days we received with our move across the state.
Jennifer and Craig were most helpful and kind and willing to help in anyway they could! It was so appreciated. Should I move again, I will definitely use their services! Thank you!
What a great storage place; clean, dry, well lighted inside and out. The manager was extremely professional and a delight to work with, thank you.
Only reason not to give excellent rating...NO elevator to get to second floor..this is not good for someone with a handicap...somewhat of a take it or leave attitude..
The employees made me feel very welcome.
Amazing
No complaints.
Craig and his staff were always very helpful and curtiouse. I had a storage unit with them for 2years in Gearheart. I . I had to move out when I fell on tough times at work. Thanks Craig and staff!
Great experience. Everyone so helpful.
This facility is great. The staff is always friendly and super helpful. I just wish there was accessible power outlets and a lift to the second floor.
Wonderful customer service they totally hooked us up.
Thanks so much you guys were great
Great place, Craig is wonderful..
efficient/clean/fairly priced/......what else do you need in a storage facility ? ****** six stars
I received the upmost and best service from the staff and especially the man and woman at the front desk. They really took care of my needs and walked me through the whole process. Thank you!
Thanks you for outstanding help when I needed it
This is an amazing place to store my belongins. The women who got me all setup her name is Jennifer she was awesome and friendly and good looking I recommend you come here
Staff is amazing, very understanding and helpful. I wish all U-Haul locations can be more like this one.
All was good. Thanks!
Well-run office very friendly helpful staff
I had reserved a 10x15 storage unit and was told that it would be on hold for me. I even called prior to the reservation date. When I arrived on the reservation date it had been given to another.
Tim was knowledgeable and efficient. The whole process was painless.
Friendly and helpful staff
Knowledgeable staff very helpful accommodating. Facility very clean light and bright.
Outstanding service from start to finish. Thank you!
Very professional service, explains everything and answers your questions. Units are very clean and accessible
I was delighted by the warm, accommodating, staff. I was provided with size options that I was unaware of. Convenience, efficient, friendly & professional. Very nice & clean facility with great secur
The people were especially helpful and friendly.
Every staff person that I dealt with at the Gearhart location was friendly, kind, and patient with me when I needed help and had questions. O will continue to recommend U-haul Storage and Moving.!
We really like the facility and the client service representative was very helpful and walked me through the process of how to enter and exit the building each day
Thank you guys sooo much . It was a misunderstanding our both part I been moved out about 7/6 months ago .
Excellent facility. Highly recommend!
Super friendly and accommodating staff. They were always ready with our next box. It was a relief to have such quick, friendly service in a high stress time. We will miss working with them.
We are having an issue with receiving a statement from U-haul for all total costs of services. This is needed for us to get reimbursement, and have got no help or response from U-haul. Pls help.
By far and away the best truck rental and storage facility within 75 miles
Pretty nice place. Staff in general was fair, nice and helpful. Only complaint is really expensive compared to other facilities. must and smells like dead rodent although I didn’t have any
Best ever service!! Staff is amazing!!
I gave an above-average rating not excellent due to the lack of communication. Using the pods was so convenient, so easy but the communication between the offices, me and the truck drivers was lackin
Jennifer very friendly and professional.
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Can not give a true opinion on the facility. But the customer service and the swiftness of the Gearhart team was above and beyond. Craig is amazing and has a wonderful team.
These guys (and girls) are great. Always helpful and ready to help.
Great place to store your stuff. All staff was awesome. Felt my stuff was very safe, from people and elements. Thank you. Wish you receive credit back when out with 3 weeks paid for that didn't use.
Very friendly staff, nice facility.
Every thing went well.
Craig and Jennifer were incredibly helpful. This facility is always a pleasure to deal with either in renting storage or equipment.
Great staff
The guy that helped us was helpful but when he had questions the woman in the morning was rude. She didn’t seem to want to be at work. She wasn’t respectful to her coworker.
Staff are very helpful and friendly
Craig and Jennifer ALWAYS go above and beyond when helping me. They have willing attitudes and are friendly and efficient. I wish all of my business interactions were as smooth and hassle free.
This was our second time to place our overflow items at this facility. Everything was always nice and customer service is very good.
Craig, Jen and the rest of the staff at my local U-Haul are of the finest folk I've ever done business, meeting my every need and more! I have and will continue to recommend this facility to others.
Superb customer service! Thank you!
manager Craig Beeman is a good guy , nice Storage Facility . Will use again when needed , Staff are friendly and helpful . Thank You Craig and Staff ------------------- Arthur Hughes
Everything is wonderful so far. Thank you.
Very accommodating and well run.
Very friendly and helpful in my unloading and storage needs. I REALLY appreciated the use of the furniture dolly that they let me use at no additional cost.
Everyone was always very friendly and helpful whenever we visited.
The staff is terrific! This by far the best U-Haul experience I have ever had. Every staff member I have had contact with has done everything to make MY experience the best it can be.
Great experience
Will definitely recommend your facility.
Was not happy with the rates going up every month $55 for a 5x5 unit is just to much
I loved my experience with North Coast U-Haul! The staff were always amazing and helpful. However, my boat was broken into and things were stolen. That's my only negative but its kind of a big one!
Thanks for everything. I was so sad to have to rent a storage space to house my deceased mother’s belongings. I was overwhelmed and devastated. You all were so kind and helpful. Thank you so much.
Very accommodating and helpful.
HAD to send movers home due to a 3 hour pod wait. HAD 2 of my Confirmed reservations cancellled. Then uhaul refused guarantee money. Will be leaving reviews on all sites WARNING of my experience.
Always a pleasure! Thank you.
Great customer service; well run operation.
They are wonderful. They were very patient with me when I had to pay my storage late. We rented for 4 years. They helped me out when I needed extra time to move out. Highly recommend Gearhart Uhaul.
Everything went real smooth. Thank you for making our move to Oregon a easy transfer from Washington. Richard & Dana Standring.
The checking in and out with the cards can be hard sometimes. Very helpful people. I highly recommend the 24-hour pass
Awesome staff and beautiful facility.
Great staff... very friendly and helpful!
Jet ski power boat drop off dung buggy raceing!!!
Staff very friendly and accommodating. Glad to finally have my Mom's personal items off to their new home...
Manager, Craig, is very knowledgeable of products and services and is excellent at customer service. Thank you, Craig!
My U-box did not arrive on time. THey did not drop off in the scheduled allotted two hour window. And then it was not picked up on time. Items were missing and the box was damaged
Excellent, easy, convenient!
Staff was friendly and great to work with each time. They handled my 9 U-Box pickups with care. Each box was made ready before I returned each and every time making my move even easier. Thanks again
