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MICHAEL S.Customer Reviews for U-Haul Storage of The North Coast
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was really impressed with their overall customer service I've rented from several Uhual's in the past but these guys were the best.
COURTNEY M.Craig and the staff at Gearhart Uhaul are great! I rented a unit for about 9 months and it was clean, safe, well lit and friendly helpful staff. Thank you!
Shelley F. | Overall Experience,ðŸ‘
PAUL S.Nothing, everything was good.
JAMES LEE H.Great staff from the top guy down to the mechanic. Good business for our community.
JOSEPH R.Craig and Jennifer are the BEST !! ALWAYS very pleasant and welcoming. Very helpful. Couldnt have anyone better doing theyre job. Thanks guys. Love ya . your fantastic !!!!!!
Tanya s S. | Overall ExperiencePeople in Gearhart, OR were great. Very helpful.
Harold H.We brought in the trailer one day early complaining that it leaked and requested a discount since we had to stay up late removing our belongings from the trailer. The employee checked the trailer and noted that it indeed leaked. We were then told that they could not discount it and told us to call U-Haul. No other help offered.
FRANCOISE D.I would actually rate higher than 5 stars if I could. Everyone was an absolute pleasure to work with.
Anthony L.Keep doing what you're doing.
Michael B.Every time I come here they treat me great. The workers are awesome. The facility is clean and secure. I will be back.
Timothy H. | Overall ExperiencePerfect, can't get any better.
SHARON T.All the people I dealt with were wonderful! I had a lot of frustrations with the web site.
Madeleine G.The guy who runs the place was not wearing a mask and the guy next to him who actually helped us just seemed kind of all over the map and was constantly pulling his mask down to talk to us and social distancing was a joke. Also he opened the car door and then just walked away so I didn't know my transaction was done but since he never came back we decided he must be done with us. No one could bother to say thank you.
AIMEE L.Great staff
David P. | First ImpressionsNothing at all
BERNARD M.Some employees need to work on there costumer service skills. Also the charging policy for overlapping payment should change. I paid my last bill for the whole month and had almost half the month with the storage unit I rented empty and no refund for the difference. This is a poor business practice, this company should be ashamed of. No I will not refer anyone to U-HAUL.
David S. | Overall ExperienceVery good customer service. Greg the owner was engaging and we were in and out with the trailer quickly.
RONALD R.very helpful!! thank you!
Kaycee H. | First Impressionsthanks
Jeremy W.They were great.
Jodene H.Owner was helpful, friendly, and funny. Great service and a great place.
GARY W.Excellent service each and everytime!
RUSSELL V.Everyone at Gearheart is so helpful!
ASOKA W.Best storage units I have ever had! Clean, convenient, & friendly!
STARLENE E. | First ImpressionsEverything as expected, great service!
Tracy D.Craig does a wonderful job of servicing customers to make sure all needs are met. Even though he was very busy and short on help, he made sure everyone knew they would be taken care of.
Tracy D. | First ImpressionsGreat customer service
CHARITY REINE H.People at location are so nice and helpful!
PATRICIA C.Their location is good the uhaul website needs some work. I selected gearhart Oregon and it reserved the trailer in Longview, Washington. I will no longer reserved vehicles or trailers
John W.Truck was clean, had a full tank, and had no issues. Staff was great, service was prompt and friendly.
THOMAS CHRISTOPH A.I move in on the 14th of Sept. So far the staff is great , very helpful! They got me into a bottom floor 10×10×6 very happy! I will be telling everyone how great this place is. Thank you
Susan H. | First ImpressionsThe staff at the North Coast location were professional, efficient and helpful. I made several trips to the location to discuss my options to pick up my Ubox and each encounter they made the time and were pleasant to interact with.
MARY KATHLEEN G.Very nice customer service. Craig made sure everything was taken care of and I had exactly what I needed.
Tracy D.Your online check-in was difficult without a way to scan drivers license
DOUGLAS R.Always friendly and helpful. No hassle return, they take the trailer off the car and give you a receipt in less than 5 minutes
DENVER J.Desk person is terrific. Unruffled and calm. Very efficient and pleasant.
Harriet S.Nothing that I can think of what was stood out to me was on the phone with Jennifer was so nice and helpful and understanding I just like this wonderful great person and then I get there and she Snipes that me and barely talks to me and yo doesn't even say this way just storms off to get the truck and I don't know what that was all about
Beverly D.Really nice people at this location, easy place to find, good parking. About as good as you'd get.
Richard W.Manager was terrific. Helpful and prompt
JOHN H D.Confusion on availability, locations, terms of use
WILLIAM LOUIS L.Nothing your customer service was great. You guys know your stuff. Can't wait to use you guys again. Thank you so much.
JOE A.The electronic check in wasn't helpful. I should've just gone in and talked to the person working there. Next time won't try to use website and will just rely on good old human interaction. People working there were fantastic!
Teresa B.It would have been nice if the windshield (inside especially) had been cleaned. Excellent operation - stocked with everything you could possibly need.
DAVID P.The truck to not have had the last person trash in but other then that it was great
TAMMIE H.While it doesn't look as sleek as others, the set up is incredible. The staff were quick, bright, and able. They were on the spot with help and answers. I truly appreciated all their efforts and great attitudes if willingness
ANTHONY WARD H.it is always pretty painless renting from you guys.
CINDY SUE Y.Friendly and helpful
JOHN A.Don't think customer should have to pay for gas.
JEANNA B.I've used them many times, always a pleasure. Well, as much a pleasure as the chore of hauling stuff can be.
David Lee M.The service at this location was quick, respectful and highly professional. Highly recommend!!!
JOHN B.They are wonderful!!! Highly recommend!
GRETCHEN W.Trailer was not clean when I got there. He offered to clean it but we were already behind schedule so I said it was fine.
ALLEN S.The gentleman who checked me in was really helpful and had the van all pulled up and ready to go. Same goes for the gentleman who did check out! I will definitely use this uhaul location again. Thanks guys!
Matthew S.Customer service sucked!!!! Jennifer cussed me out over nothing. She called me an asshole. A son of a bitch. She told me to FUCK OFF!!! I'll never go back to a Uhall
RANDOLPH V.Great staff, well kept trucks and clean. Would go there again and again.
J G.This location has friendly, helpful staff and keeps their storage facility and customer areas very clean and accessible.
Sarah J.Great service, very friendly and very helpful !!
Michael G.had everything we needed. Friendly and efficient
Jeff S.Terrible experience! First delivery was late being delivered driver was 2 hours late. Then 1 of the boxes was defective and has to be replaced. The website stated that 2 boxes fit a 1 bedroom apartment, that was false I had to get a third box and that also was not enough space I had to throw away a lot of my stuff (military going on last minute deployment so tight on time). Next my pickup date got rescheduled 3 times. Initially my boxes were scheduled for pickup on Friday Afternoon, didn't get picked up until Monday Afternoon. Each time I was told that they just ran out of time which I crazy because I was already on the schedule. I was already stressed out because of my deployment and this experience made it 10x worse!
Calvanna M.Check in was great, staff was super friendly. Beautiful new units!
Shelley F. | First ImpressionsI literally loaded a uhaul truck in phoenix arizona and moved my whole life to seaside. The whole crew at this location are real people. They did so much to make my move easy and comfortable. I would highly recommend this location. Thanks guys for making that what should have been a freak out day so calm and welcoming. I love your dog too. So cute.
Jennifer W. | First ImpressionsThey do a great job there! Very friendly and helpful!
Peggy C. | First ImpressionsThank you for your kind assistance upon my move-in.
Joyce B. | First ImpressionsThe only negative was that I had reserved an outside unit a couple weeks before. I wanted an inside unit, but the outside was the only thing that was available at the time. When I went in - the outside unit wasn't available - a computer thing???? But they took care of me with 2 inside 5x10 units for the same price as a 10x10. So that works out great for me. Thus the excellent rating even tho there was a screw up.
Jock W. | First ImpressionsSuper helpful-staff. I-hail designed facility well-thought out and excellent climate control system.
Stephen B. | First ImpressionsCraig and the staff are always helpful and courteous. It's a pleasure doing business with North Coast U-Haul.
David F. | First ImpressionsFriendly, knowledgeable, and easy to work with.
Landon B. | First ImpressionsThe owner and staff go above and beyond to help. They are awesome. They helped me as much as they could. Very satisfied with the onsite staff and owner. Highly recommend only working ONSITE not online. I want to be clear. The ONSITE people are wonderful. The OFFSITE manager should not be giving out information. I signed up online, wanted a floor level. Offsite manager told me twice after making her look that there were 2 avaiable in 2 different buildings on the floor level. Verbally verified. When I came, only the second floor was available. This is not acceptable. No elevator. My husband has had 13 knee surgeries and 1 replacement the reason I verbally verified there was a floor level. The offsite manager should not be making calls when she doesnt know the inventory. As a manager she should have notified me that there might be an issue. I would have gone there personally to make sure I had a bottom floor unit. Making phone calls to verify should be double checked with onsite availability. Very unprofessional. Thank you.
Dawn R. | First ImpressionsI was happy with service
KELLI S. | First ImpressionsI received the upmost and best service from the staff and especially the man and woman at the front desk. They really took care of my needs and walked me through the whole process. Thank you!
FRANKLIN M. | First ImpressionsTim was knowledgeable and efficient. The whole process was painless.
Ron B. | First ImpressionsWe really like the facility and the client service representative was very helpful and walked me through the process of how to enter and exit the building each day
Dennis T. | First Impressions