Customer Reviews for U-Haul Storage of The North Coast
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of The North Coast
HENRY D. on
Excellent service and facilities.
Steve R. on
You couldn’t ask for more friendly and helpful employees. They explained everything about the storage units and what would work best for me. The facility is very secure. Thanks
Christine C. on
The service is excellent. The staff is great , really you are doing it all right there in Gearhart! Thanks much, Chris Caseber
Mark M. on
Unit was 2 feet shorter than advertised
Lisa M. on
Nothing everything was perfect and the customer service was AMAZING !!!
Adam F. on
Super easy to do and easy access. Worked great and was very helpful for us during the 30 free days we received with our move across the state.
HELGA D. on
Jennifer and Craig were most helpful and kind and willing to help in anyway they could! It was so appreciated. Should I move again, I will definitely use their services! Thank you!
Zac B. on
Great customer service from Greg!!!
Helga D. on
Jennifer and Craig are the best. They were most helpful and kind. I would recommend Gearhart U Haul always and should I move agin will use them !
Bruce G. on
What a great storage place; clean, dry, well lighted inside and out. The manager was extremely professional and a delight to work with, thank you.
Bruce G. on
Craig was very helpful and professional.
Dan C. on
Only reason not to give excellent rating...NO elevator to get to second floor..this is not good for someone with a handicap...somewhat of a take it or leave attitude..
USPS M. on
We rented with U-Haul because it the Astoria location is near the station. It was too inconvenient to have to pick and return the van to Gearhart. We also had problems with the initial paperwork and the estimate begin incorrect.
David K. on
Joel the mover was AMAZING. I credit him for taking care of us and moving us. Thanks. Only great things to say about you all.
Gerald H. on
We had no problems picking up the equipment
Michael S. on
Very friendly and helpful staff. Thanks!
Gerry K. on
Just superb support and friendly. Great people that care.
Jon M. on
The crew at uhaul in gearhart are very very knowlegable and helpful in what they do, they are very friendly and patient a great crew to work with.
Janet M. on
No room for improvement, 8 o’clock they were ready and in a good mood, when we drop it off same thing they were ready and in a good mood. It was overall a very pleasant experience and we all know moving sucks. Thanks big time. Mick Morrell
Sean P. on
The employees made me feel very welcome.
Norman W. on
Just keep up the wonderful service and helpful manner, it made all the difference in moving house, which is without doubt one of the most stressful experiences!! However, the staff at Gearhart, Oregon , truly elevated this for us Respectfully Norm&chrissy Worboys
Marshall R. on
would recommend any time. thoroughly professional.
Steven G. on
The trailer was clean and ready to go when promised.
Steven G. on
The truck was clean when I pick it up but was low on oil. I would recommend that the maintenance staff double check important items such as the oil level. It took 2 quarts of oil for us to get it just to read on the dipstick.
Joseph D. on
Friendly and knowledgeable employees always ready to help
Chris W. on
Amazing
Chris W. on
No complaints.
Katrina C. on
Craig and his staff were always very helpful and curtiouse. I had a storage unit with them for 2years in Gearheart. I . I had to move out when I fell on tough times at work. Thanks Craig and staff!
Justin T. on
Everything was great, only thing they missed was the mattress covers I had already purchased online. Luckily I remembered I payed and they looked it up and gave them to me before I left.
John & Sydney C. on
Great experience. Everyone so helpful.
Mark H. on
Thanks. Excellent customer service from Dave!
Karen V. on
it seems like there was way too much information that had to be given including pictures of my drivers license and license plates. Security these days is an issue. I have rented from this location before. the information should already be in your files.
IRENE Y. on
This facility is great. The staff is always friendly and super helpful. I just wish there was accessible power outlets and a lift to the second floor.
Barbara H. on
Very efficient and pleasant! The easiest check in I have ever experienced.
Rebecca M. on
Wonderful customer service they totally hooked us up.
Grace O. on
After calling around to find the cheapest way to move my son from Vancouver to Astoria and being quoted almost $300. the people at Uhaul in Gearhart saved the day! Very kind, helpful and professional
Duane A. on
Very good people to work with. I highly recommend them.
Kathleen H. on
Everyone so nice and fair
Paul G. on
The reservation for storage space was messed up, but after a bit of confusion it was a happy ending
Daniel M. on
The staff at the Gearhart location is very helpful, especially Craig Beeman. Craig is knowledgeable, friendly and very pleasant. The only issue we have with this location is, virtually every time we visited they experienced issues with their computer system. That sounds like an ownership issue and not an employee issue. The other positive aspect of this rental was the involvement of the region office located in the Portland, OR area. They offered exceptional help as well with pricing packages etc.
Stanley H. on
Nothing. The Gearhart, OR personnel are so excellent and helpful--all of them! We can't say enough good things about them. They were patient and kind and of good humor with us. We felt comfortable going back countless times with questions. They always had a smile for us. They were great!!!
Cary R. on
Great coustumer service
Raymond T. on
Excellent staff at Gearhart location.
Larry E. on
Nothing.
Patricia W. on
Wonderful experience. I highly recommend Gearhart Uhaul.
Terry S. on
include a free lunch coupon...ha... seriously, nothing ! everything was 'spot-on' ....if i owned a uhaul franchise i would do my best to model it after the gearhart location...incredible customer service, good equipment...what more can you ask for.? thanks again...
Todd W. on
Friendly staff, quick service
Christopher M. on
Professional people, open on time and no unexpected charges. Will be my go to place for rentals from now on!
Gladys Lousie M. on
Thanks so much you guys were great
eli A. on
The online check in was nice. The service representstive made everything very easy!!!
Renee B. on
Outstanding in every way.
Michael S. on
the receiving team was very professional, thorough, pleasant and made the hand off quick and easy. Very well done!!
Brad T. on
n/a
Karen S. on
Great place, Craig is wonderful..
Karen S. on
Service was outstanding
Marklyn L. on
efficient/clean/fairly priced/......what else do you need in a storage facility ? ****** six stars
Jon G. on
Friendly, efficient, know what they are doing. Will use again.
FRANKLIN M. on
I received the upmost and best service from the staff and especially the man and woman at the front desk. They really took care of my needs and walked me through the whole process. Thank you!
Collin M. on
Really a smooth and great experience. The people at the Gearhart Uhaul place did a hitch install and were excellent overall with the move. THANKS!
Daniel R. on
Stay open until the hours that are posted. The lights were off and people were gone 5 minutes before the posted time. If they check their cell phones, it will give them the same time that the rest of us operate on.
Terry S. on
if all of your agents are as good as the person that handled us [her name is Jennifer], then i see no room for improvement...!!!
Kevin C. on
Well you did a great job of getting me a good rate for a local move over a number of days. Potential service improvement: I was reminded to, "Be sure to keep the copy of my receipt so if I needed to return any of the unused packing stuff, I'd have it & finding receipts without it is difficult". That's all well and good instructions, but why not have the option (as in some retailers) to have the receipt emailed to the customer? My move was very local and so not as scattered as some when moving far away, and even I had a hard time keeping track of things. If I could just save an email copy and use it via my phone or even print it from my laptop, that would be totally easier to keep track of if I needed to return anything on the other end of my move. Just a thought. Just one last thing. Your boxes are tons better than Home Depot's because the size I got had hand holds already in them and the similar size Home Depot boxes had none and they cried wee! wee! wee! all the way to my home.
ASOKA W. on
Craig has the best crew! Great service and great attitudes!! Thanks!!!
James M. on
Very helpful, capable staff. Made our project easier. Thank you.
Ernie P. on
All is good!!
Genice W. on
I really liked dealing with Craig. Moving is a process and takes a lot of time and effort, he was very helpful and made things run smoothly. He was patient with me and explained the payment process even when I was mistaken and assumed the wrong process.
mary c. on
Thanks you for outstanding help when I needed it
Chris W. on
This is an amazing place to store my belongins. The women who got me all setup her name is Jennifer she was awesome and friendly and good looking I recommend you come here
Rainier R. on
Staff is amazing, very understanding and helpful. I wish all U-Haul locations can be more like this one.
Donna M. on
All was good. Thanks!
Joseph L. on
Excellent customer service. Both ladies were very nice to deal with.
Dian M. on
Well-run office very friendly helpful staff
James H. on
I had reserved a 10x15 storage unit and was told that it would be on hold for me. I even called prior to the reservation date. When I arrived on the reservation date it had been given to another.
Ron B. on
Tim was knowledgeable and efficient. The whole process was painless.
Lisa B. on
Friendly and helpful staff
Henrique K. on
Thanks
Dian M. on
Knowledgeable staff very helpful accommodating. Facility very clean light and bright.
Liane M. on
Outstanding service from start to finish. Thank you!
Dan C. on
Very professional service, explains everything and answers your questions. Units are very clean and accessible
Paula O. on
I was delighted by the warm, accommodating, staff. I was provided with size options that I was unaware of. Convenience, efficient, friendly & professional. Very nice & clean facility with great secur
Susan B. on
The people were especially helpful and friendly.
marguerite m. on
Every staff person that I dealt with at the Gearhart location was friendly, kind, and patient with me when I needed help and had questions. O will continue to recommend U-haul Storage and Moving.!
Dennis T. on
We really like the facility and the client service representative was very helpful and walked me through the process of how to enter and exit the building each day
VIRIDIANA R. on
Thank you guys sooo much . It was a misunderstanding our both part I been moved out about 7/6 months ago .
Charles M. on
Excellent facility. Highly recommend!
Dale W. on
Super friendly and accommodating staff. They were always ready with our next box. It was a relief to have such quick, friendly service in a high stress time. We will miss working with them.
Scott P. on
We are having an issue with receiving a statement from U-haul for all total costs of services. This is needed for us to get reimbursement, and have got no help or response from U-haul. Pls help.
Edmond V. on
By far and away the best truck rental and storage facility within 75 miles
Joseph Z. on
Pretty nice place. Staff in general was fair, nice and helpful. Only complaint is really expensive compared to other facilities. must and smells like dead rodent although I didn’t have any
Jonathan L. on
Best ever service!! Staff is amazing!!
Cindie D. on
I gave an above-average rating not excellent due to the lack of communication. Using the pods was so convenient, so easy but the communication between the offices, me and the truck drivers was lackin
Liane M. on
Jennifer very friendly and professional.
Dianna D. on
None
Regina B. on
Can not give a true opinion on the facility. But the customer service and the swiftness of the Gearhart team was above and beyond. Craig is amazing and has a wonderful team.
Rodney D. on
These guys (and girls) are great. Always helpful and ready to help.
Margaret B. on
Great place to store your stuff. All staff was awesome. Felt my stuff was very safe, from people and elements. Thank you. Wish you receive credit back when out with 3 weeks paid for that didn't use.
Peter C. on
Very friendly staff, nice facility.
Donald T. on
Every thing went well.
KELLI B. on
Craig and Jennifer were incredibly helpful. This facility is always a pleasure to deal with either in renting storage or equipment.
Sarah L. on
Great staff
BRITTANY D. on
The guy that helped us was helpful but when he had questions the woman in the morning was rude. She didn’t seem to want to be at work. She wasn’t respectful to her coworker.
Mitchell D. on
Staff are very helpful and friendly
Paula J. on
Craig and Jennifer ALWAYS go above and beyond when helping me. They have willing attitudes and are friendly and efficient. I wish all of my business interactions were as smooth and hassle free.
Patrick P. on
This was our second time to place our overflow items at this facility. Everything was always nice and customer service is very good.
KIMBERLY S. on
Craig, Jen and the rest of the staff at my local U-Haul are of the finest folk I've ever done business, meeting my every need and more! I have and will continue to recommend this facility to others.
Leticia R. on
Superb customer service! Thank you!
ARTHUR H. on
manager Craig Beeman is a good guy , nice Storage Facility . Will use again when needed , Staff are friendly and helpful . Thank You Craig and Staff ------------------- Arthur Hughes
Robert P. on
Everything is wonderful so far. Thank you.
THERON F. on
Very accommodating and well run.
Randy G. on
Very friendly and helpful in my unloading and storage needs. I REALLY appreciated the use of the furniture dolly that they let me use at no additional cost.
John R. on
Everyone was always very friendly and helpful whenever we visited.
Sandra Q. on
The staff is terrific! This by far the best U-Haul experience I have ever had. Every staff member I have had contact with has done everything to make MY experience the best it can be.
SUE O. on
Great experience
Michael C. on
Will definitely recommend your facility.
Christopher T. on
Was not happy with the rates going up every month $55 for a 5x5 unit is just to much
James C. on
I loved my experience with North Coast U-Haul! The staff were always amazing and helpful. However, my boat was broken into and things were stolen. That's my only negative but its kind of a big one!
Maria M. on
Thanks for everything. I was so sad to have to rent a storage space to house my deceased mother’s belongings. I was overwhelmed and devastated. You all were so kind and helpful. Thank you so much.
Michael C. on
Very accommodating and helpful.
Jon J. on
HAD to send movers home due to a 3 hour pod wait. HAD 2 of my Confirmed reservations cancellled. Then uhaul refused guarantee money. Will be leaving reviews on all sites WARNING of my experience.
LINDA T. on
Always a pleasure! Thank you.
Troy H. on
Great customer service; well run operation.
LOVEY H. on
They are wonderful. They were very patient with me when I had to pay my storage late. We rented for 4 years. They helped me out when I needed extra time to move out. Highly recommend Gearhart Uhaul.
daina s. on
Everything went real smooth. Thank you for making our move to Oregon a easy transfer from Washington. Richard & Dana Standring.
Denise J. on
The checking in and out with the cards can be hard sometimes. Very helpful people. I highly recommend the 24-hour pass
Aerin A. on
Awesome staff and beautiful facility.
Alan B. on
Great staff... very friendly and helpful!
Eric A. on
Jet ski power boat drop off dung buggy raceing!!!
Craig W. on
Staff very friendly and accommodating. Glad to finally have my Mom's personal items off to their new home...
Laura B. on
Manager, Craig, is very knowledgeable of products and services and is excellent at customer service. Thank you, Craig!
Kristi K. on
My U-box did not arrive on time. THey did not drop off in the scheduled allotted two hour window. And then it was not picked up on time. Items were missing and the box was damaged
Katherine H. on
Excellent, easy, convenient!
Richard W. on
Staff was friendly and great to work with each time. They handled my 9 U-Box pickups with care. Each box was made ready before I returned each and every time making my move even easier. Thanks again