Customer Reviews for U-Haul Storage of The North Coast

1,776 reviews

4320 Hwy 101 N   Gearhart, OR 97138
(Just South of The Great Wall Restaurant)

(503) 470-6379

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 470-6379

4320 Hwy 101 N
Gearhart, OR 97138
(Just South of The Great Wall Restaurant)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very easy return.

MATHEW PAUL W. 
Rating:
5.0

Thanks Craig!

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

leon F. 
Rating:
4.0

Customer service was great. I actually thought I would not have any interaction with the staff but the 24/7 U-Haul app is a nightmare. They filled in all the massive gaps. Thanks Micheal and crew.

Michael W. 
Rating:
5.0

Nothing that I can see, fast excellent service

DENNIS AUSTIN G. 
Rating:
5.0

Craig, Mike, and Sarah were simply great. I cannot provide high enough praise for them. Very accomodating of our unusual situation. Five stars aren't enough - more like 25.

BRIAN H. 
Rating:
5.0

no improvements needed

DONOVAN A. 
Rating:
5.0

Customer did not leave a comment.

Norm B. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

The two gentlemen that run this location are so kind and so helpful! Both of them deserve promotions 10000%

Keely K. 
Rating:
5.0

Always friendly customer service and clean facility!

laurie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary G.  |  Overall Experience 
Rating:
5.0

Not a thing. Was easy to rent and get everything I needed for my move

JOHN D H. 
Rating:
5.0

Customer did not leave a comment.

Tamera B.  |  Overall Experience 
Rating:
5.0

Best UHaul experience I've had, bar none.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL DEVON V. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER W. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Customer did not leave a comment.

Aisha L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maureen M. 
Rating:
4.0

Had a bad issue right out the gate with fuel spill. Clerk did great in refunding fuel expense and promptly hook me up with nearly new truck. Worked perfectly. Thanks

DANIEL C. 
Rating:
5.0

It was a delight to work with the staff, in reservation and return. They are helpful and pleasant people.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

DORIS Y. 
Rating:
4.0

Make it spear that your weekend mileage rates are higher than your weekly rates. I have rented several times in the past month and was surprised to see how much I was charged for mileage.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

very clean Easy access. I like idea of sign in and out alarmed units

Allen G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

barry M. 
Rating:
5.0

Provide free rentals......Seriously, that would be about the only thing that could improve this rental resource because it was excellent. The staff was freindly and welcoming, the eqipment was ready and waiting, the office was clean and inviting.....Jennifer was an excellent representative and very professional. Being new to the area, I was very pleased that I had chosen this site to rent from. I will be back, KEEP UP THE GREAT WORK!!

ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Everything and everyone was great, hassle free.

JOSE R. 
Rating:
5.0

Employees were polite and very helpful

JAMES MICHAEL B. 
Rating:
1.0

Very rude and krase.lil effort to acknowledge me.

Keith V. 
Rating:
4.0

Secure, Yes Well lit, No. some sort of lighting needs to be provided.

Remi T.  |  Overall Experience 
Rating:
4.0

The truck was clean and ready to go. The two reps were friendly and knew what they were doing. The truck was not well maintained. It leaked horribly in the rain and literally soaked all of the boxes to the extent they were falling apart as we tried to pick them up. There was so much water, the entire floor of the van was wet and everything on the floor soaked. It was a terrible surprise when we opened the door.

Jill J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

DALTON RAY S.  |  First Impressions 
Rating:
5.0

I was really impressed with their overall customer service I've rented from several Uhual's in the past but these guys were the best.

COURTNEY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALLYN H. 
Rating:
5.0

Customer did not leave a comment.

JOHN EDISON P.  |  First Impressions 
Rating:
5.0

Craig and the staff at Gearhart Uhaul are great! I rented a unit for about 9 months and it was clean, safe, well lit and friendly helpful staff. Thank you!

Shelley F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

Suzette D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MISTY DAWN B. 
Rating:
5.0

,👍

PAUL S. 
Rating:
5.0

Nothing, everything was good.

JAMES LEE H. 
Rating:
5.0

Great staff from the top guy down to the mechanic. Good business for our community.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL PACKARD O. 
Rating:
5.0

Craig and Jennifer are the BEST !! ALWAYS very pleasant and welcoming. Very helpful. Couldnt have anyone better doing theyre job. Thanks guys. Love ya . your fantastic !!!!!!

Tanya s S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY C. 
Rating:
5.0

People in Gearhart, OR were great. Very helpful.

Harold H. 
Rating:
2.0

We brought in the trailer one day early complaining that it leaked and requested a discount since we had to stay up late removing our belongings from the trailer. The employee checked the trailer and noted that it indeed leaked. We were then told that they could not discount it and told us to call U-Haul. No other help offered.

FRANCOISE D. 
Rating:
5.0

I would actually rate higher than 5 stars if I could. Everyone was an absolute pleasure to work with.

Anthony L. 
Rating:
5.0

Keep doing what you're doing.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Allen G. 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Every time I come here they treat me great. The workers are awesome. The facility is clean and secure. I will be back.

Timothy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Perfect, can't get any better.

SHARON T. 
Rating:
3.0

Customer did not leave a comment.

AIMEE L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

All the people I dealt with were wonderful! I had a lot of frustrations with the web site.

Madeleine G. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL S. 
Rating:
3.0

The guy who runs the place was not wearing a mask and the guy next to him who actually helped us just seemed kind of all over the map and was constantly pulling his mask down to talk to us and social distancing was a joke. Also he opened the car door and then just walked away so I didn't know my transaction was done but since he never came back we decided he must be done with us. No one could bother to say thank you.

AIMEE L. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

Brittany R. 
Rating:
5.0

Great staff

David P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug T. 
Rating:
5.0

Nothing at all

BERNARD M. 
Rating:
5.0

Very good customer service. Greg the owner was engaging and we were in and out with the trailer quickly.

RONALD R. 
Rating:
5.0

very helpful!! thank you!

Kaycee H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

thanks

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

They were great.

Jodene H. 
Rating:
5.0

Owner was helpful, friendly, and funny. Great service and a great place.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Allen P.  |  First Impressions 
Rating:
5.0

Excellent service each and everytime!

RUSSELL V. 
Rating:
5.0

Everyone at Gearheart is so helpful!

ASOKA W. 
Rating:
5.0

Best storage units I have ever had! Clean, convenient, & friendly!

STARLENE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Everything as expected, great service!

Tracy D. 
Rating:
5.0

Craig does a wonderful job of servicing customers to make sure all needs are met. Even though he was very busy and short on help, he made sure everyone knew they would be taken care of.

Tracy D.  |  First Impressions 
Rating:
3.0

Great customer service

CHARITY REINE H. 
Rating:
5.0

People at location are so nice and helpful!

PATRICIA C. 
Rating:
4.0

Their location is good the uhaul website needs some work. I selected gearhart Oregon and it reserved the trailer in Longview, Washington. I will no longer reserved vehicles or trailers

John W. 
Rating:
5.0

Truck was clean, had a full tank, and had no issues. Staff was great, service was prompt and friendly.

THOMAS CHRISTOPH A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The staff at the North Coast location were professional, efficient and helpful. I made several trips to the location to discuss my options to pick up my Ubox and each encounter they made the time and were pleasant to interact with.

MARY KATHLEEN G. 
Rating:
5.0

Very nice customer service. Craig made sure everything was taken care of and I had exactly what I needed.

Tracy D. 
Rating:
5.0

Your online check-in was difficult without a way to scan drivers license

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW MARCUS P. 
Rating:
5.0

Customer did not leave a comment.

MOLLY MARIE M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA SUE W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

fredrick W. 
Rating:
5.0

Always friendly and helpful. No hassle return, they take the trailer off the car and give you a receipt in less than 5 minutes

DENVER J. 
Rating:
5.0

Desk person is terrific. Unruffled and calm. Very efficient and pleasant.

Harriet S. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
3.0

Nothing that I can think of what was stood out to me was on the phone with Jennifer was so nice and helpful and understanding I just like this wonderful great person and then I get there and she Snipes that me and barely talks to me and yo doesn't even say this way just storms off to get the truck and I don't know what that was all about

Beverly D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Really nice people at this location, easy place to find, good parking. About as good as you'd get.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Manager was terrific. Helpful and prompt

JOHN H D. 
Rating:
3.0

Confusion on availability, locations, terms of use

WILLIAM LOUIS L. 
Rating:
5.0

Nothing your customer service was great. You guys know your stuff. Can't wait to use you guys again. Thank you so much.

JOE A. 
Rating:
4.0

The electronic check in wasn't helpful. I should've just gone in and talked to the person working there. Next time won't try to use website and will just rely on good old human interaction. People working there were fantastic!

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Cindi Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome R.  |  First Impressions 
Rating:
5.0

Check in was great, staff was super friendly. Beautiful new units!

Shelley F.  |  First Impressions 
Rating:
5.0

I literally loaded a uhaul truck in phoenix arizona and moved my whole life to seaside. The whole crew at this location are real people. They did so much to make my move easy and comfortable. I would highly recommend this location. Thanks guys for making that what should have been a freak out day so calm and welcoming. I love your dog too. So cute.

Jennifer W.  |  First Impressions 
Rating:
5.0

They do a great job there! Very friendly and helpful!

Peggy C.  |  First Impressions 
Rating:
5.0

Thank you for your kind assistance upon my move-in.

Joyce B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M.  |  First Impressions 
Rating:
5.0

The only negative was that I had reserved an outside unit a couple weeks before. I wanted an inside unit, but the outside was the only thing that was available at the time. When I went in - the outside unit wasn't available - a computer thing???? But they took care of me with 2 inside 5x10 units for the same price as a 10x10. So that works out great for me. Thus the excellent rating even tho there was a screw up.

Jock W.  |  First Impressions 
Rating:
5.0

Super helpful-staff. I-hail designed facility well-thought out and excellent climate control system.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katie c.  |  First Impressions 
Rating:
5.0

The owner and staff go above and beyond to help. They are awesome. They helped me as much as they could. Very satisfied with the onsite staff and owner. Highly recommend only working ONSITE not online. I want to be clear. The ONSITE people are wonderful. The OFFSITE manager should not be giving out information. I signed up online, wanted a floor level. Offsite manager told me twice after making her look that there were 2 avaiable in 2 different buildings on the floor level. Verbally verified. When I came, only the second floor was available. This is not acceptable. No elevator. My husband has had 13 knee surgeries and 1 replacement the reason I verbally verified there was a floor level. The offsite manager should not be making calls when she doesnt know the inventory. As a manager she should have notified me that there might be an issue. I would have gone there personally to make sure I had a bottom floor unit. Making phone calls to verify should be double checked with onsite availability. Very unprofessional. Thank you.

Dawn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary R.  |  First Impressions 
Rating:
5.0

I was happy with service

KELLI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

I received the upmost and best service from the staff and especially the man and woman at the front desk. They really took care of my needs and walked me through the whole process. Thank you!

FRANKLIN M.  |  First Impressions 
Rating:
5.0

Tim was knowledgeable and efficient. The whole process was painless.

Ron B.  |  First Impressions 
Rating:
5.0

We really like the facility and the client service representative was very helpful and walked me through the process of how to enter and exit the building each day

Dennis T.  |  First Impressions 
No reviews have been submitted for this location.

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