Customer Reviews for U-Haul Storage of West Jackson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of West Jackson

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Romerra T. on

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Michael R. on

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James T. on

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Carl C. on

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To make sure the vehicle is in the condition that it's supposed to be in when a person rents it. If there is a no smoking policy in the vehicles, the rental shouldn't smell like an ashtray once someone rents. I've noted all of this on my app.

joyce M. on

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Make sure the reservation that’s told to customer is kept. I was told I had truck from 2:00 pm until 12:00 pm the next day. I got a call 2 hours before I was scheduled to pick up truck but missed called called back was transferred 3 times only to never get anyone so I went to location and was told they didn’t have a truck for me but so happened while I was there someone cancelled. So you see this was a bad experience and I would not recommend this.

Emily T. on

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Lorraine D. on

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I reserved an auto transport and the employees did not properly secure the straps on the car. We had to stop several times to make sure the car was properly secured.

Shannon M. on

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Jarius B. on

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Great customer service attendant.

Jheidi H. on

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James T. on

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Monieca M. on

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The employee was very unprofessional, instead of getting the customers out he wanted to chat n flirt. I will never ever use this location again.

Mia T. on

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James W. on

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The CSR was slow and do not appear to very knowledgeable

Anisha R. on

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Ivory J. on

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Clifton M. on

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Jaleel J. on

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James T. on

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great experience

Clifton F. on

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None at this time.

Kameshia H. on

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Cleaner storages. Shorten the wait time.

Shirlean S. on

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When I called on the phone, the person identified herself as "Janice". I asked if she was located at the Hwy 80 location. She said that she was. When I got there I was told that no Janice works there and the person must work at the call center. I don't know why "Janice" lied. The people I spoke to while at the site were very professional. Great local staff!!!

Edwyna N. on

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First of all the truck needed brakes and had the worst ride I ever had then the truck had a half tank of gas when I got it(the man even told me that before I got in the truck). When I brought the truck back on a half tank he said I owed them $15 cause I didn’t fill the truck back to the proper level. I was so upset. I ended up paying the EXTRA money. What a rip off.

Jimmie W. on

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When I picked up the truck we looked at the gas hand and when I returned it the gas hand was in the same place but the guy said it’s was not were it read on the paper

Ebony B. on

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Alfie S. on

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Friendly and knowledgeable staff. I love this location.

Jimmie W. on

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Morris W. on

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James T. on

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Lenzyetta B. on

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Thanks to the employees for their professional assistance.

ROBERT K. on

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Lenzyetta B. on

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Jasmine T. on

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Too expensive for that facility and it’s so run down. The facility on Hwy 80 is way better. I’m glad I moved my things to the other facility

Sandra M. on

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Amira P. on

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I moved my things into the storage unit and ended up having to trash and sell most of it after a month due to the fact that I was finding roaches and mice in my unit and all my possessions. Regretful!

Alyssa P. on

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Most of the tow dolly's either had inoperable lights or broken pieces or frayed tow straps. Lady working had no idea how to use the computer, that there were different size tow balls, what size I needed, or how to hook it up. Whole renting checkout took an hour and a half longer than it should have due to incompetence

CHRISTY C. on

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cynthia T. on

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MS GERALDINE WAS VERY KNOWLEDGEABLE AND PATIENT AND HER SMILE NEVER LEFT HER FACE

Marian S. on

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Manager went far and above to be helpful. Would use Uhaul again.

Cassetta M. on

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I moved out April 2018 Not January 2019 so let’s not lie about that I told the associate over the phone last year that I didn’t want the items in storage so January 2019 that’s false. I’m not sure why

jennifer b. on

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I have no complaints... my daughter is a Jackson State student but we’re from Michigan so I left some of her items in storage there. Everything worked out fine no problems. 👍🏽 Thank you

geraldine h. on

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The employees were excellent. patient and just walked me through procedures and all being my first time. Thank You so much. Geraldine haslett

deandra h. on

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Thanks for everything!!