Customer Reviews for U-Haul Storage of West Jackson

546 reviews

1414 Gibralter Dr   Jackson, MS 39204
(S Of Hwy 80)

(601) 372-5764

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(601) 372-5764

1414 Gibralter Dr
Jackson, MS 39204
(S Of Hwy 80)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Brittany N.  |  Overall Experience 
Rating:
1.0

I told I didn't want my bedroom suit they put it in the truck anyways .And I told him can I leave in he said yes to find out they said they was charge 700 dollar if I didn't remove it which Jay said it was okay to leave it in the Truck . SMH.

Glenda S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason C.  |  Overall Experience 
Rating:
2.0

I have had my storage b011 in for some time flooded twice on Gibraltar in Jackson Mississippi damaged my pictures and furniture. I found dead rats in my bin when I opened it august 2021 and a hole from the outside. I have pictures and want reimbursement also I got two weeks notice to move my storage and I encountered all the expenses . I was given a truck 26 foot was too big and they said that is all they had. I paid about a thousand for it which Uhaul should have paid as this was not voluntary moving my storage Uhaul destroyed much of my belongings which is why that branch is closed down. All of this was swept under the rug and none of the blame was taken from Uhaul ??? This whole ordeal created Traumatic hardship having to also fly from Detroit and drive Uhaul all the way back to Detroit. Respectfully Artaymis Maat Carter 601-896-4400

ARTAYMIS C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GERALD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUANITA D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bria w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gladys J.  |  Overall Experience 
Rating:
5.0

Mr. Thornton was very nice and helpful.

Dawn A.  |  Overall Experience 
Rating:
1.0

My stuff got mildew and was destroyed. Management has yet to return my calls. Rhonda Watkins 601 988 8683 I want to file a claim for my damaged stuff.

RHONDA W.  |  Overall Experience 
Rating:
3.0

No equipment dolly was available which was requested at the time of the reservation

LEVELLA K. 
Rating:
3.0

Good customer service willing to help

Ethel B. 
Rating:
3.0

Customer did not leave a comment.

Arletta L.  |  Overall Experience 
Rating:
5.0

Owner was nice and very helpful.

IDETRA B. 
Rating:
1.0

All of my items in storage which included furniture, my kids things, new clothes and shoes, front load washer & dryer, exercise equipment, and priceless items where destroyed. MY STORAGE WAS FULL OF BLACK MOLD SO I HAD TO THROW EVERYTHING AWAY. This was by far the worst choice in storing unused item I have ever made!!! GLAD THEY ARE CLOSING SO NO ONE ELSE WILL LOOSE EVERYTHING!!!!

VERONICA H.  |  Overall Experience 
Rating:
5.0

The truck didn't have any air.

Claudemae S. 
Rating:
4.0

The building is old and has tremendous structural damage and leaks. The employees continuously try to avoid property damage to/in the units by using tarps and other measures.

Kendra b.  |  Overall Experience 
Rating:
5.0

The van was new but a little dirty. Check in and out was very good. Professional and nice.

CHRIS O. 
Rating:
5.0

Everything was Great !!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

DOLLY G. 
Rating:
3.0

Have Truck Clean and Sanatize,Then my time wasn't corrected ator's

JOE G. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

Customer did not leave a comment.

EDITH H. 
Rating:
4.0

Keep the good work up,It is great people to rent from. U-haul place I will not rent from them at all.

JOHNNIE H. 
Rating:
4.0

Ac didn't work and truck was dirty inside cab and cargo had a bad exhaust leak which made the truck loud and no horsepower

CRYSTAL T. 
Rating:
1.0

Customer did not leave a comment.

TAKKIA B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE C. 
Rating:
4.0

The truck I rented needed an alignment and shocks. It drove horribly, but got the job done. The staff was professional and friendly at this location, though.

DEMETRICE L. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

The staff was extremely nice and friendly. They were able to accommodate all of my needs even with the last minute notice and changes. I would highly recommend them.

Dontae S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
1.0

The workers need to inspect the vehicle before giving their vehicles to customers. The Uhaul truck was on E when we drove it off the lot. The truck continue to run hot and cutting off while we were driving. Very dangerous and scary

NORMAN C. 
Rating:
5.0

Customer did not leave a comment.

Katarius C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

EUGENE H. 
Rating:
5.0

Excellent!

Todd L C. 
Rating:
4.0

I was very satisfied with the man that helped me and it was alot organized at this location than the one on Hwy 80 Jackson ms! I would definitely be using this one from now on than the one on HWY 80!!!!!!!

MELISSA K. 
Rating:
5.0

Customer did not leave a comment.

DAMEON J. 
Rating:
1.0

Customer did not leave a comment.

ARIANA G. 
Rating:
1.0

Make sure that the pick up for 24/7 is done properly. I could not pick up my truck at the correct time because it was not processed correctly and no one would answer the phone.

ALEXANDREA B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

The truck was dirty when we picked it up. But Jay bent over backwards to make sure our experience was otherwise a good one.

ROBERT P. 
Rating:
5.0

The staff was professional and knowledgeable. My request was expedited making my experience fast with no problems.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
4.0

N/A

RONALD B. 
Rating:
5.0

Very very nice customer service

W P. 
Rating:
5.0

Par excellent

Phillip N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYQUITA W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

The staff were GREAT. Went the extra mile for us.

SUE C. 
Rating:
5.0

Customer did not leave a comment.

Rodney L. 
Rating:
5.0

Leave as is Great Service

LEROY C. 
Rating:
5.0

Customer did not leave a comment.

Cameron H. 
Rating:
5.0

very nice guy.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

When Making reservations I was not informed that I needed a major credit card to rent the truck I reserved so I took what I could, not pleased.

MATTIE W. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
2.0

Customer did not leave a comment.

Shelly W. 
Rating:
4.0

Customer did not leave a comment.

DENNIS L. 
Rating:
3.0

Customer did not leave a comment.

Mihalje Y. 
Rating:
5.0

None

Geneva T.  |  First Impressions 
Rating:
2.0

The 20 foot truck I rented had a Really bad muffler issue it was So Loud I could not hear the radio make or take phone call.

Wendell E. 
Rating:
3.0

Unable to visit the unit after hour. Was told to give an access code but didn't explain what it was for. I figured to get in after hours.

Helen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANIS C. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Doris L. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

GLORIA P. 
Rating:
5.0

The gentleman that handled my service there was knowledgeable, Helpful and really friendly and business handled was great!!

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Thanks

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL D. 
Rating:
5.0

Customer did not leave a comment.

MALEIGHA W. 
Rating:
4.0

Customer did not leave a comment.

FREDRICK P. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

ETTA M. 
Rating:
5.0

There is a bracket on the ramp that needs to be lubricated. I had to get under the truck to secure the ramp in place for travel. I was not able to use the ramp to unload because I did not want to have to get back under the truck to secure it. Also I want to remind you that I received the truck on empty. I was. It certain about how many miles per gallon the truck got so I put $50 gas in the truck leaving it with over or close to 1/4 tank of gas. The Personell were very professional and courteous Thank you

Lucille D. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Great staff

Ronald T. 
Rating:
3.0

I reserved a 10' truck because that's what I needed and I ended up having to pay extra on the 53 miles I went over because I was unable to complete my move in one trip and had to go back to get more furniture since the van I was provided with was not large enough. Very disappointing to reserve ahead of time and not get the vehicle I was expecting.

BAILEY B. 
Rating:
2.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Bast place to rent if you or moving

PERCY L. 
Rating:
5.0

Customer did not leave a comment.

SHONDA B. 
Rating:
2.0

Customer did not leave a comment.

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

LENELL M. 
Rating:
5.0

Best Customer service ever!

SUNIORA H. 
Rating:
5.0

Customer did not leave a comment.

Krishaun M. 
Rating:
1.0

I had a hard time one person told me one thing and got their it was poor service I will not rent a truck their agine!!!!

Terri H. 
Rating:
3.0

I reserved reservations online , than by phone but when I made it to the location the day of pickup. The representative stated they didn't have a truck the size in my reservations. I was given a 10 inch uhaul instead of 26 and so that in turn cause me to make several trips. There is a break down in communication and it adds stress to the customers.

ELNORA H. 
Rating:
5.0

Great experience

James T. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE R. 
Rating:
5.0

The same you did for me

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

SAMKEIA W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

Jamesia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHY H. 
Rating:
5.0

Just being there

DIETRICH T. 
Rating:
2.0

The lady at the front desk for as nice as she could be. But she had told me one price the charged me a different price even after I had told her I couldn't afford it. I was supposed to get a big truck but instead they down graded me to a smaller truck and tried to tell me they upgrade my truck. Then the milage on the truck was off from the milage on the contract. But like I said the lady was as friendly as anyone has ever been to me.

BILLY P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

They were so professional and everything went very smooth... would definitely use this lication for all future services needed

LELA L. 
Rating:
5.0

The guy that helped me was extremely helpful. He helped me get the car dolly hooked up to the truck.

John R. 
Rating:
5.0

Customer did not leave a comment.

MARIE J. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Customer did not leave a comment.

MACHELLE C. 
Rating:
4.0

Make sue the vehicle is cleaned for the next customer. I had to clean it out before I could even drive it. It was wreaked with cigarette ashes & butts along with either dog or cat hair. With everything going on with Covid-19 I really was ultimately disgusted with that part of my rental. Had I had any other option I would have left it there & there was only 1 employee there at the time on a Friday, I didn't want to make his day any worse.Other than that everything was fine.

MELISSA B. 
Rating:
5.0

Antonio went above and beyond to make sure I receive the great experience. No internet and bathroom at the location did not stop him from being a true professional and go above beyond to me my needs.

RICHARD L. 
Rating:
2.0

I was charged for fuel that when they got the truck it was a tad bit above empty and I brought it back like it was. I went to Lowe's and it was not clean there was a dirty napkin in there a board and no moving equipment that I needed.

ADENNA C. 
Rating:
4.0

Nothing needed to improve

Scott L. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Just keep up the good work.

KESHA J. 
Rating:
4.0

To me, everything was fine.

RAYMOND T. 
Rating:
5.0

The sales people where very professional and courteous!

Christa G. 
Rating:
2.0

Put the wrong location on our paperwork so we had to pay a wrong drop off fee. Ended up having to pay it even though it wasn't our fault. On top of that they weren't helpful at all & kept repeating themselves. Very unprofessional & rude. Don't recommend.

HALEE K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

JoAnne D.  |  First Impressions 
No reviews have been submitted for this location.

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