Customer Reviews for U-Haul Storage of West Weston

Rating:

5.0

Great!!!

Rating:

5.0

Awesomeness! as king fu panda would say….

Rating:

3.0

There was a sheet of ice three inches thick two of the times I needed to get into my storage unit. It was incredibly dangerous and slippery and I couldn’t open the door because it was frozen to the ground. Only the row that my unit was on had this problem. The first time I had to wait 20 minutes for someone to come out and dig in the ice to get the door open. The second time I had to buy a bag of salt so that we wouldn’t fall and it took two hours to get someone to finally come out and get it open when I had rented a truck that day to get my unit empty. That area of the storage units should really have something in place to prevent ice like that, it was absolutely ridiculous

Rating:

2.0

I had my storage broke in so no I did not have the experience I should have

Rating:

1.0

My rent was raised twice this year. That is not acceptable. I had that storage unit for almost 30 years and the person that owned it raised it twice. My rent was 79.00 whe you people took over. You people keep this up and you won't have anyone renting any units.

Rating:

3.0

I rented this unit for three years and the price continually went up, what seemed like every six months. The only improvement made to the facility was replacing the storage unit door (not sure that justified the continuous price increases). Not well lit at night, U-Haul office is across town.

Rating:

5.0

As we all know, moving is a task in itself. Getting the proper help and support is even worse. But I experienced it, great environment and helpful. Staff, friendly family oriented seems to me. Thank you, guys appreciate your patient's thing. And professional help

Rating:

5.0

Carter is awesome, managed his time n stayed focus …. Good job thanks Zach !

Rating:

3.0

Location was clean and easy to get to, grounds need to be maintained better there were a lot of potholes leading into the entrance of back storage area and the back storage area had a lot of glass and debris around by unit doors. Storage location needs to be repaved as well, a lot of standing water after rain and the mosquitoes were terrible at dusk. I worked for U Haul about 15 years ago and this location was a private storage place so it's not my first time renting here but it was well maintained back then. Unit was clean and provided plenty of space for my belonging. There were a lot of dust bunnies, or pollen that ended up in my unit but like I said not my first time so made sure boxes were taped shut and any furniture was covered or wrapped to prevent dust intrusion. Love the ease of the process of renting rooms as well, on-line service is great and easy to navigate, check out was a breeze. Overall, I would rent again from here if need be. Closest location to my current house and being realistic on what the price is verses what I got, and it seemed a bit high but supply and demand drives prices.

Rating:

4.0

The constant rate increases are what made us decide to end our storage contract.

Rating:

5.0

Appreciated not having to speak to or meet with a human.

Rating:

4.0

Would like to see 1/2 month money back being out 15 days early. Otherwise, very professional service.

Rating:

3.0

The unit had debris as if it was not cleaned- including having a broken lock on the floor

Rating:

4.0

Hello, the facility is well kept except for the large hole that is in the back of the property. My unit was 230, I entered the parking lot and would turn right at the end lane to access my unit. When leaving, I would need to back up and turn around to avoid the huge hole near the light pole if I had continued to drive straight and circle the property to exit. A few times, I would turn left around the light pole, into the grassy area to avoid the hole.

Rating:

2.0

This rental has not started out well for me. My checkout process at the office went well, yet when I arrived at the storage facility I found that the unit was unlocked with stored items still inside (was not ready for rental). I waited for the office to open again the next day and tried calling the local number, was transferred to a central help line. I explained the situation and provided a call-back number. I received a call back from a location in another state which had received my concern via a transfer error. To this point I am still attempting to reach the local office by phone with no success.

Rating:

4.0

Very accessible and safe. The roll up door doesn't seem to work properly but it opens and closes with some effort.

Rating:

4.0

Helpful employees

Rating:

4.0

Female employee was great to work with. Sorry. I am bad with names. Improvement over past experiences.

Rating:

3.0

We no longer needed the 10 x 20 unit so we moved to a U-Haul facility just down the road that had a 10 x 15 unit available and is also closer to our home.

Rating:

2.0

The online instructions I was given to access and open the unit were totally incorrect and didn't make sense for the way the unit was locked. I could not access the unit and eventually decided I didn't need it and ended the lease. After submitting emails requesting responses from management, I never received one.

Rating:

5.0

We thought the space might be too small but we got everything we needed to inside so it was just right. Thank you!

Rating:

4.0

The only thing was I didn't have a lock in my storage which it said there would be one but its ok i brought my own.. and I should have gotten a bigger unit but this one will do... Thank you

Rating:

2.0

Very dirty all my stuff ended up with a quarter inch of dust on it

Rating:

5.0

I even got a free lock and first month free... The only complaint I have is that I was under the impression that I could return the truck at storage unit and that was the 3rd reason I went with Uhaul storage....

Rating:

5.0

Very satisfied with facility. & staff

Rating:

5.0

Staff was very helpful and answered all my questions ! Very pleased with my experience !

Rating:

5.0

When I entered the U-Haul building and talked with Nikki, she was pleasant , very helpful and explained things clearly!

Rating:

3.0

The door was crappy but I know they are replacing them soon. Overall good experience.

Rating:

3.0

Prices became to high for the size of the unit.

Rating:

1.0

I never moved in. I did put a lock on the unit but it was taking off a few weeks later. I'm still waiting for a refund. All I'm getting is a run around. And move out date was NOT the June 24th.

Rating:

1.0

It was by far the worst single experience I have ever had well use a new hall which has been tens of times. First off when I was trying to make the reservation online I was only given one drop off location which was about a half hour away from where I was moving to a big metropolitan city of Wausau Wisconsin. so I was tricked into thinking by the customer service rep that he would save me time by letting me drop it off closer to where I was unloading. I had to make three stops one to book the storage unit another to unload at the storage unit several minutes away about 10 minutes and then lastly, I had to go to a third location to drop the trailer off. The trailer I picked up was dirty the time it took to wait for the pick up location to find the keys to get the lock off the back of it so they could unload things they were storing was ridiculous. About a half hour. And again dropping off the trailer required three different locations, which is absurd. I am deemed disabled and had to disconnect the trailer myself and I’m still in pain because the drop off was not open on Sundays the day I was dropping off.

Rating:

4.0

Staff was super friendly & helpful.

Rating:

5.0

Love my little storage space! Perfect size!

Rating:

1.0

Had to go to different location to rent the unit in Weston and the workers at grand ave location are very rude. Our unit was frozen in and hardly plowed and the gate to lock units is broken. And way to much is charged for a little unit.

Rating:

4.0

The unit I rented has a sticky slide. When trying to slide it to open, it is really hard to move and takes about 5-6 minutes of working on it just to get it to move so I can open the door. Other than this problem everything else is fine.

Rating:

1.0

Seeing how I'm a previous customer at my storage facility prior to uhaul buying it n taking over I should've bn locked into my current rate! It went up over 50%! IM NOT A HAPPY CUSTOMER! Service and rates suck!’

Rating:

5.0

Nicki and Ronald were both friendly and very helpful. They both made sure my situation was handled properly.