The container was first delivered early and I was not yet at the location. Fortunately it was placed in the proper spot but it felt uncomfortable to me to arrive at my condo to see it was already there and the driver hone all before the agreed upon drop off time slot. I did see text messages but normally there is a conversation by phone call if any changes to the time plan happens. I did not like the short notice text with no phone call regarding the time change.
Yolanda BCustomer Reviews for U-Haul U-Box and Storage of Murray
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe give us some tips on how to protect our furniture in the box so they don’t get scuffed
Andrea YMy U-boxes arrived to town on Saturday mid-day, but they weren’t delivered until Tuesday afternoon. The clerks kept saying that they “weren’t processed in the system” so they couldn’t schedule a drop off. And then once they were processed, they said their driver didn’t show up, so everything was pushed forward a day. While I expected it could take a maximum of 10 days to receive my stuff, it was frustrating to have to wait knowing my stuff was close by but I couldn’t access it or have it delivered for 3 more days. Compared to my experience at the origin U-haul facility in Dallas, this wasn’t a great interaction overall
Caitlin N