nobody there to assist very poor customer service not interested in helping the customers returning a uhaul trailer
MARK M
Customer Reviews for Ultramar Parkhill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
MARK GPerfect!!!
MARY LFriendly and very helpful
herbert fHad problems when picking up the trailer but when I returned it, the manager made it a positive situation.
Mac-Uy LGreat service. Will definately use this location again!
MARY LVery friendly and helpful
DAWN MUhaul over-charged me $65. Prices billed are not as indicated online or in the store.
SHERRY SDid not have to speak to anyone and nobody offered any help. I proceeded with the app and left.
MICHEL RI am very disappointed the fact that I had to pay additional $55 plus tax because they said I went over . In my contract I was allowed 297 kilometres and when you do the math the amount of kilometres I used it was only 240. But now the agent told me the odometer reading on the truck was in miles. No one told me anything about miles and kilometres. I will never again rent at U-Haul or would ever recommend anyone. Your company is misleading and you rob consumers. This is not fair how I had to pay extra. It’s not the $55 plus tax I’m upset about the principal. Your agents needs to explain to the consumers about this mishap. Overall your company is awful and takes advantage of. No one offer to waive that fee . Terrible terrible service!!!!!! Your not the only moving company remember that !!!!!!
Angel CSpare trailer tire should be included and a trailer jack on tongue.
mike kWhen picking up the Uhaul the attendent was professional, nice and helpful. However, when I returned the Uhaul, the attendant was very rude, unprofessional and ignorant. I would not rent from here again for that reason alone and this was my second time coming to this location.
ELISHA BThe staff was helpful and made the process quick. I was in and out!
ELISHA BEverything was easy.Very friendly.
TIMOTHY BThanks for getting me on the road on time
ROBERT STrip was seamless. Staff was courteous and knowledgeable.
Gregory Mthis is THE BEST U HALL CENTRE I BEEN TOO VERY FAST SEVICE THANKS FOR ASKING
Glenn HFantastic! Thanks so much !!! Great truck. Fuel efficient and air conditioned 👍🏻
JUDITH FHave trucks in London for your London customers! rather than force them to burn up fuel on a 56 km drive to get the truck, burn up fuel driving 56kms back, then having them make a 56km drive back to get their own vehicle and drive 56km home! That's 224km extra I was forced to drive that week end and got a single 50km credit, nothing for all that extra fuel! My time driving there and back, my friends fuel driving me there and her 56km trip back! And all I got from uhaul was a very insincere sorry, sucks to be you was more how it felt!
Michael RThis location was fine fine but too far from home. We didn’t choose this spot for pickup. We were to pick up in Strathroy which is half an hour from home and they didn’t have a trailer for us. Sent another 20 minutes further. Very frustrating.
Eda CNothing
Martin SAt the first location my truck was somehow double booked. App let me book 24/7 pickup, arrived to missing truck, app indicated it would be hand off when location was open. App quoted time was before i had even booked it and the location was closed. Possibly uhaul needs someone good with software to overhaul their booking system.
Jonathan PThis transaction could not have went more smoothly. Sunny and his team were true professionals. This location definitely represented your brand extremely well.
Jim ABest experience with uhaul yet. Helpful staff
Charlie GExcellent Service. Professional. Friendly. Accommodating. Will definitely go back to this location and refer it to others!
Jo PThe employee was well knowledgeable on his stuff
Krystal DThe issue I had with the truck was no fault of this location.
dawn mUpon pick up the lady working had to call the owner and be walked through the steps to release the truck. She insisted she needed pictures on her phone of our credit card which we did not feel comfortable doing at all. We found a tube up under the steering column with a half smoked joint in it. After driving the truck for over 2 hours. Thank god we weren’t pulled over and that it wasn’t found in our possession.
Amber HTell the dealer to get off his ass and meet the customer. He tried to do everything by phone and computer. I'm older. I am not computer conversant. Anything but this clown.
peter sTHIS WAS THE BEST EXPERIENCE YET IN DEALING WITH HHAUL FROM PICKING UP THE TRUCK TO TAKINGI T BACK AND THE RATE WAS EVEN BETTER. VERY WELL DONE U HAUL KEEP UP THE GOOD WORK COULD NOT HAVE DEALT WITH A BETTER UHAUL DEALER, THANK FOR EVERTHING
Mary KSonny and the awesome young lady at the store were first class all the way. So much better than prior truck rental experiences.
Steven CSonny was awesome you’re lucky to have such an amazing person promoting your company
Malcolm SEveryone was very friendly, polite and helpful!! My best experience with U-Haul.
ROBERT GExperience was excellent. I would not change anything. Keep doing the same. Excellent service. I recommend to future prospective customers.
Shawn VVery courteous and helpful and accommodating staff. Truck was ready on time, all my questions were answered, and came out to greet me on return. Great experience.
ANDREW V