Customer Reviews for Uncle Rods Inc
(U-Haul Neighborhood Dealer)

452 reviews

16175 Wanigan Dr   Elk Rapids, MI 49629

(231) 264-8503

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 264-8503

16175 Wanigan Dr
Elk Rapids, MI 49629

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Stay the same. Excellent service. Very easy to rent a truck. Very easy to return.

Bridget S. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

O

Joan W. 
Rating:
4.0

The gal we worked with on the phone and In person was very helpful and knowledgeable.

Ronald M. 
Rating:
5.0

They where very happy we choose their location. I will use them again. No hassle drop off, they handled everything.

Larry B. 
Rating:
4.0

Keep Wendy as as employee - she is professional and friendly.

ELLEN MELISSA D. 
Rating:
5.0

Wendy was very helpful at pick up answering questions and hooking the trailer up.

Megan G. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
4.0

Customer did not leave a comment.

Danny S. 
Rating:
3.0

Poor design of the 6 by 12 Trailer with ramp. Ramp is not wide enough to make the trailer fully usable. Not any bigger than a 5 by 9 for loading. Very dissatisfied.

james P. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
5.0

Customer did not leave a comment.

PATTRICK B. 
Rating:
5.0

Thank you!

Kurt C. 
Rating:
5.0

Uncle Rod's is great!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Jerome F. 
Rating:
5.0

Find me a drop off location closer to my destination. I had to drive nearly an hour to drop off the equipment despite there being at least 3 other locations on the way.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

The U-Haul app is terrible. Thank goodness for the great local support to overcome the app.'s shortcomings. I have at least 20 travel/transportation apps on my phone for work. I deleted the U-Haul app after I returned the truck.

STEVE P. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

The truck is old and needs some exhaust work. It was clean; however, the steering wheel did not sit straight and the smell of exhaust in the cab was awful. That is not a reflection of Uncle Rod's .. I had a fantastic experience and Wendy made it very easy to go through the process. I was super impressed with their customer service.

Kerri V. 
Rating:
5.0

You cant go wrong with this location!! Mark is amazing.

jacquelyn N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Mark has always been very helpful and friendly.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

tom D. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The guideline for filling the tank was over stated. We picked up the truck at 3/4 of a tank. At the gas station, we were at 1/2 a tank. The guideline said to add 16.5 gallons to return to 3/4 of a tank. We added 17 gallons. The tank indicated the tank was full. Given the price of gas, that is a significant difference.

Cameron W. 
Rating:
4.0

pave the parking lot :) App should allow me to enter my credit card ahead of time.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Great experience

terry M. 
Rating:
5.0

Thank you so much! The trailer worked out perfectly!!

MARY JO S. 
Rating:
5.0

Customer did not leave a comment.

JOHN JEROME P. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

russ M. 
Rating:
3.0

Truck was horrible. Barely had the strength to get up hills. Tires were in serious need of replacement. Bald tires. Got stuck on 2 inches of snow had to pay to get the truck moving. Very dissatisfied i had to drive a death trap. Will never use uhaul again.

AMY MICHELLE L. 
Rating:
5.0

The gentleman I dealt with at this location was outstanding. I would highly recommend renting from this place

ZACHARY W. 
Rating:
5.0

Renting a uhaul is a pain I'm glad I found 16175 Wanigan Dr Elk Rapids, MI 49629 online! Just a little repair shop that rents them. They were awesome to deal with! Great people!

DONALD WILLIAM C. 
Rating:
4.0

Wendy was great. Very knowledgeable. Parking was congested.

Daryl B. 
Rating:
5.0

Easy to work with. Friendly and accommodating

Irvin W. 
Rating:
5.0

Love working with U-Haul! We are grateful for U-Haul choosing to work with UPS and being so creative to find vehicles out of state to transfer to our UPS Great Lakes District. - Grace Hsia IE Vehicle Asset Specialist (ghsia@ups.com / 248-835-8703)

CORY B. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

I had a fantastic experience that started with making my reservation for a car transport trailer with Wendy who was extremely efficient, friendly, caring and helpful. Subsequently, I worked with Mark who was just a wonderful, smart, competent and great person.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

I never received a confirmation call the day prior to pick up. I called Monday night at 5 and was advised that my preferred location did not have a trailer. 17 miles out of my way with out the courtesy of a call (as promised)

James S. 
Rating:
3.0

Signage along the road is absent. Location was not easy to locate.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN SHELLY P. 
Rating:
3.0

When I originally booked this 10ft truck, it was for Charlevoix location which is only 10 minutes away. I received a call telling me that I would need to drive to Elk Rapids, over 40 miles from me in the opposite direction of my intended travel. This was a major inconvenience to me and my wife, and certainly added 80 additional miles to our bill which should be refunded due to UHauls website issues showing Charlevoix as our pickup/drop off location. One other complaint is the after hours pick up…why do you ask me for 2 references at the time of pickup? This should be requested of us at the time of rental reservation. I was scrambling trying to find people to be a reference for me. This was a major inconvenience and makes UHaul look bad.

Philip Z. 
Rating:
5.0

They helped unhook the trailer and inspected it for me on the spot

SEBASTIAN KRZYSZ K. 
Rating:
2.0

Probably can't improve the situation, what with all the trailers heading to Florida, one-way! But it was a 40-mile drive from our Michigan home, through Traverse City, which had some pretty heavy traffic. The experience AT the location was fun, couldn't have been much better.

LINDA P. 
Rating:
3.0

Was just OK

John E. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Rented a trailer from Uncle Rod's. My truck had some wiring issues and Rod went above and beyond to connect the trailer with all lights working.

DAVID KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

I made an appointment to pick up a vehicle in Traverse City. While the location I ended up with worked, it was not the best for what I needed. The confusion online and with the local brokers and with UHaul national was ridiculous. I made a reservation at one place and then was forced to another location. The local brokers all said that national Uhaul jerks them around constantly on inventory. I've used Penske for years as a business owner and not seen anything like this. While the local brokers were professional, it was obvious that they were stuck in a very convoluted and silly situation with UHaul in general.

kevin H. 
Rating:
5.0

Uncle Rod went out of his way to help us. The location device would not work on my phone and I was not able to return the truck after hours. Uncle Rod showed up and checked it in at 8pm. He was kind and professional! We appreciated his kindness after a long day of moving.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

CHERYL LYNN L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LOUISE G. 
Rating:
3.0

Not the cleanest location but extremely friendly and easy going.

MITCHELL JOHNSTO M. 
Rating:
5.0

Wendy was an absolute gem to work with. She was extremely helpful, caring and understanding. She went over and above to make my experience excellent! She definitely deserves recognition for the great job she did! Thank you Wendy!

garry J. 
Rating:
5.0

I had a great experience!

Robert S. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Quick processing and friendly service.

James A. 
Rating:
5.0

Nothing that I can think of to make it better. They were very nice and accommodating.

William M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
5.0

This was my first time at Uncle Rods and it was an excellent experience. Mark helped me fine tune the rental period and best equipment to fit my job specifications. A good summary on trailers and towing & I was out the door. My service expectations were exceeded with Mark's expertise and personality.

JAMES A. 
Rating:
5.0

Great service!

GREGORY JAMES K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very friendly and helpful.

DAN EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Edwin B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Alp O. 
Rating:
5.0

very nice people, gave us a truck with lesser miles to drive to Houston tx, even threw on a extra 50 miles for the drive home from picking up the truck. truck was clean, ran great, never had a issue with it.

Dylan Y. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
4.0

Customer did not leave a comment.

Jaclyn I. 
Rating:
5.0

I highly recommend this location

Robert W. 
Rating:
5.0

Wendy and mark were very helpful in showing the setup.

Sudhakar C. 
Rating:
5.0

Customer did not leave a comment.

Joanne P. 
Rating:
5.0

Again, both women were exemplary. I couldn't have asked for a more helpful couple of women.

JAMES WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

EDWIN B. 
Rating:
4.0

Great customer service.

George B. 
Rating:
4.0

Keep up the good work.

Michael W. 
Rating:
2.0

Are you kidding?

BRIAN F B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

No improvements. Very courteous and able. A great experience!

Louis G. 
Rating:
5.0

Exceptional customer service!

ALLAN GUY H. 
No reviews have been submitted for this location.

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