Customer Reviews for Uncle Rods Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Uncle Rods Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jeremy C.
Rating:

Customer did not leave a comment.

Michael E.
Rating:

Customer did not leave a comment.

Louis G.
Rating:

No improvements. Very courteous and able. A great experience!

ALLAN GUY H.
Rating:

Exceptional customer service!

Robert S.
Rating:

We were really glad to have a good truck waiting for us. Everything I booked online was in the truck and ready to roll.

Paul L.
Rating:

Customer did not leave a comment.

GARY C.
Rating:

Customer did not leave a comment.

William V.
Rating:

Not much. Service was just right, plus super friendly.

Andrew E.
Rating:

Could not have been easier. Drop off personnel was friendly, helpful, welcoming and efficient. 5 Stars.

Ronald L.
Rating:

Reserve vehicle was not available so an upgrade was provided at no additional charge.

TIMOTHY THOMAS T.
Rating:

Customer did not leave a comment.

Stephen A.
Rating:

Customer did not leave a comment.

Raymond B.
Rating:

Very pleasant experience, owner was very personable, I'd like him as a friend

Shirley S.
Rating:

Customer did not leave a comment.

Geraldandrew R.
Rating:

Service rep had difficulty operating the computer, navigating the website while creating the contract during the pick up of the truck. We were told we had the truck for two days. We returned the truck within the time frame and we're still charged for an extra day. We paid over $200 for two days. Then charged an additional $40 after the return.

HEATHER B.
Rating:

Customer did not leave a comment.

Ranae U.
Rating:

When I came to return truck the app had me delivering it to another site 17 miles away. Not what my reservation had set up . Had to call U-Haul to try to straighten things up

CLIVE G.
Rating:

Best customer service I've experienced anywhere in Michigan.

MARK GERALD L.
Rating:

The truck and dolly were dropped off to the location Saturday afternoon after the closing time of 12:00 noon, and the rental time was to 8:00 am Sunday (location not open). Yet I was charged a $20.00 late fee. If the dealer is not going to be open, have some way for a customer to document when the equipment is returned.

DOUGLAS GLEN L.
Rating:

Customer did not leave a comment.

Edward S.
Rating:

Same day online drop off didn't work well. Verification code kept being rejected resulting in $20 service charge.

Kristy W.
Rating:

Customer did not leave a comment.

Deanfrederick P.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Samuel H.
Rating:

Customer did not leave a comment.

Donaldnicholas G.
Rating:

Customer did not leave a comment.

Gerald Y.
Rating:

The u-haul truck was not road worthy. The gas gauge would fail intermittently, steering was loose, dashboard lights didn't work at all, dome light didn't work., High beams were not usable because they were misadjusted. Low beam lights were high (people kept flashing lights at driver).

George T.
Rating:

Friendly and customer-focused

Tamara B.
Rating:

Customer did not leave a comment.

JACK S.
Rating:

Uncle Rod's provides quality and timely service. My family and I deeply appreciate their friendly dedication to helping others needing a truck or trailer rental.

Gregory B.
Rating:

Mark and Wendy were outstanding! They handled my return like I would expect.

George T.
Rating:

Love this place. Always friendly and fast.

Paul C.
Rating:

Customer did not leave a comment.

William H.
Rating:

Customer did not leave a comment.

Peter K.
Rating:

Customer did not leave a comment.

JOHN ROBERT P.
Rating:

Friendly and quick just what you need at the end of a long move. Thank you

Josef R.
Rating:

Customer did not leave a comment.

GEORGE T.
Rating:

Customer did not leave a comment.

GLENN S F.
Rating:

Great service!

Patricia F.
Rating:

Check in was NOT EASY this time. Clerk didn't wear a mask until I asked.

BRIAN MICHAEL C.
Rating:

Customer did not leave a comment.

Gordon A.
Rating:

Customer did not leave a comment.

Joseph Paul J.
Rating:

Thank you!

STEVENRICHARD H.
Rating:

No good parking for returns. Internet sketchy in that area making returns on line very difficult.

Steve A.
Rating:

Customer did not leave a comment.

PATRICK H.
Rating:

Customer did not leave a comment.

Sarah M.
Rating:

Customer did not leave a comment.

Matt F.
Rating:

Customer did not leave a comment.

Scott S.
Rating:

Customer did not leave a comment.

PAUL M.
Rating:

Customer did not leave a comment.

terry S.
Rating:

Customer did not leave a comment.

Edward V.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

Keith K.
Rating:

Customer did not leave a comment.

Vincent D.
Rating:

Customer did not leave a comment.

Dean G.
Rating:

Customer did not leave a comment.

Moritz V.
Rating:

Customer did not leave a comment.

Tom H.
Rating:

Customer did not leave a comment.

PATRICK H.
Rating:

Customer did not leave a comment.

Tom H.
Rating:

Customer did not leave a comment.

George M.
Rating:

Customer did not leave a comment.

Mark G.
Rating:

Customer did not leave a comment.

Kaitlin R.
Rating:

Uncle rods Inc were very friendly and helpful. They did all of the unhooking for me and had a great positive attitude.

Mark R.
Rating:

I've rented a lot from u haul but hands down these people went out of their way every which way. Best experience ever.

Norman H.
Rating:

Customer did not leave a comment.

Robin S.
Rating:

I ordered. 5x8 trailer, and ended up with a much larger trailer. I was also charged over $100 more to drop the trailer off closer to my home, instead of 50 miles away. In addition we ordered moving blankets and they were not provided.

Kelly A.
Rating:

Customer did not leave a comment.

David B.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

Ethan E.
Rating:

Customer did not leave a comment.

KAREN K.
Rating:

Customer did not leave a comment.

Christopher B.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Brian G.
Rating:

Wendy and Mark were very helpful. Their personal assistance made me want to come back.

Matthewallen H.
Rating:

Customer did not leave a comment.

Greg B.
Rating:

worked with me to get larger truck - reliable!

Timothy B.
Rating:

Had to run my credit card 3 separate times and this was after I had already registered my credit card online during reservation process.

Jerome F.
Rating:

Customer did not leave a comment.

Stacie B.
Rating:

Have had to use them more than a few times over the past few years and they have been so kind and thoughtful !!! Equipment has always been in good shape and ready to go!!

Ronaldalan P.
Rating:

Offer packing supplies (boxes,tape,dollies,etc.). Remove clutter from outside yard area. Too many vehicles.

Peter W.
Rating:

Customer did not leave a comment.

Gregory B.
Rating:

appreciate the availability and personal service - Thanks!

priscilla T.
Rating:

Customer did not leave a comment.

Michaelgerard D.
Rating:

We were supposed to pickup a truck in Petoskey but we're contacted that we needed to go to East Jordan. When we arrived at East Jordan there was no truck and were told that we had to go to Elk Rapids, about 1 1/2 hours from our loading location. We were given extra miles however the miles did not properly appear on the printed contract. The dealer called UHaul who assured him that the system showed the extra miles. When we dropped off the truck, the miles were not in the system and we were charged an extra $8.00. Very maddening and misleading. Can you help rectify this situation?

CRAIG J.
Rating:

Customer did not leave a comment.

Kelly N.
Rating:

Customer did not leave a comment.

Jerome F.
Rating:

Customer did not leave a comment.

Michael E.
Rating:

Customer did not leave a comment.

Mary S.
Rating:

Customer did not leave a comment.

Karenmargaret D.
Rating:

Rod puts the customer first!

HAROLD B.
Rating:

Wish I'd known how horrible the fuel efficiency is on a 20' compared to a 16 foot.

Jim M.
Rating:

Customer did not leave a comment.

Robert L.
Rating:

Gentleman was very nice and courteous. Truck available at said time. Issue was they knew the lock on drivers door not working (told us at time of pickup) and sent us out on a 1450 mile trip. Very inconvenient to have to crawl through passenger side to drivers side each time left the truck. Asked about two other trucks at facility and told us not available for interstate.

Kim F.
Rating:

Customer did not leave a comment.

jOSEPH L.
Rating:

Customer did not leave a comment.

Michael A.
Rating:

Customer did not leave a comment.

Kurt W.
Rating:

Absolutely Fantastic! Great service, Above and beyond what you expect! Brand new truck! Couldn't be better!

Matthew B.
Rating:

Nothing, Mark was extremely helpful and made the process seamless.

No reviews have been submitted for this location.

Back
To Top