Uncle Rods did a great job!
ROBERT R
Customer Reviews for Uncle Rods Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee Mark tried to go above and beyond for us. He was very friendly, kind, and helpful. We would recommend this location.
JAMES OFriendly, thorough, respectful and made sure I was aware of options.
STEVEN FEasy access, excellent help and instruction about the trailer. Good safety talk. In sll, a very good experience
LEO FGreat help getting the right trailer for the job.
ERIC CMark and team were very helpful.
JOSEPH UExcellent service!
Steven BGood folks. Assisted with my next rental too.
ERIC CExcellent customer service.
MARK SThe people who work at this location are awesome. They made suggestions to my plans which take saved me a lot of time and headache.
WILLIAM RSince it’s an automotive repair shop, the outside area is a bit disorganized, but the staff are always friendly and helpful!
WILLIAM CI can't think of anything.
WILLIAM ROverall experience was very pleasant. Great customer interaction and service as soon as i walked in. Thank you.
TIMOTHY HNothing! Uncle Rods team of employees at the best at customer service over all other U-Haul locations we have used. This was the 10th time we have rented a box truck and auto hauler in the last 3 years and they are head and shoulders above any other U-Haul rental facility. They also have the best maintained equipment. We have rented from other area U-Haul facilities in the past and will only use Uncle Rods in the future.
JOSEPH BMark was super helpful and thorough. I had reserved for 8 hours - he suggested extending to 24 hours since it didn’t cost more - and we needed it !
BRADFORD WThe customer service and assistance to get us on the road was top notch. I wish every rental experience with Uhaul was like the one at Uncle Rods Inc. Happy customer!
DANIEL Dgreat people
JONATHAN SThis place was amazing. Although your relocation services could use some help. Relocation a trailer for you guys was the biggest headache of my life I ended up having to contact uhaul four times to even get the extra added compensation they where promising so if you don't ask for it I would guess you just don't receive it. Not to mention customer service was extremely rude on both occasions that I called one of the ladies I talked to being named Crystal Richardson who talked in an inappropriate manner and was completely unhelpful and rude. I will never do your relocation service for you again and I would recommend no one else does either because the whole process is over the phone and they are extremely unhelpful rude and you have to fight to get what they even promised you.
Cameryn LThe simplicity and efficiency of Uncle Rod's operation was superb. Both Mark and Jennifer are the best any organization could ever hope to employ. Their willingness to assist was needed and very much appreciated. Thank you, and I wish you continued success.
ADAM HPerfect. No need for any improvements.
KENNETH WTruck was spotless and they made sure we were comfortable locking and unlocking the storage door.
GERALDINE AUncle Rod’s has always treated me very well with Uhaul rentals or as a drop off location.
TONY JExcellent on all aspects
Steven BSmall facility, but had what I needed and was very accommodating. Will use them again!
RICHARD CWould appreciate being able to reserve 2 trucks same time without having to make a separate reservation.
GLENN SMake it easier to reserve two at a time without having to make two separate reservations.
JAMES SMake sure that the drop off location is up and running. The new location in South Boardman isn't the most pleasant. This is a new location and need more support to fully understand the job! I would however like to say thank you to the employees of Uhaul that helped me along my journey. Jennifer and Mark from Uncle Rods. Keith the field manager. Nancy and Ashley that I spoke with at the "800". All the people I named were so helpful and I greatly appreciate them all!!
JEANETTE LThe man that we picked up our truck from was so nice. And they were very helpful and I’m grateful to have you.
RODOLFO GThey gave me a trailer on a move for U-Haul that was bent and had two bad tires
DANIEL CEasy pick up during off-hours. Location was easy to access, no issues whatsoever. They even accommodated my request to change the reservation at the last minute and let me pick the truck up a day early. Thank you!!
Sam TThis location is a U-Haul location and another business, therefore it isn’t highly visible from the main highway. The people who helped us were very friendly and helpful! It had exactly the vehicle we needed this time, but it did not appear to have very much rental equipment. Better signage on the highway and a bigger equipment selection would seem to me to attract more business.
WILLIAM CFantastic rental - every bit of the process, the reservation, the notifications, the pick up, the clean quality equipment, and the return, went smooth as glass and it was a pleasure. Totally satisfied. Great value, great cheerful & helpful staff. BRAVO. We will definitely use Uncle Rod’s location again.
Patrick WUncle Rod was still there even though I dropped it off after they closed. They took care of me with no issues. Will certainly use them again.
ROBERT HVery accommodating and extremely personable and helpful. A+++
George CGreat customer service and friendly staff
Joseph LVery helpful and friendly staff
ROBERT HVery helpful with needing some advice and assistance- friendly great service!
Benjamin DMark was an excellent representative at the Uncle Rod Inc location in Elk Rapids, MI. Went eave above and beyond to assist.
Dawn BRenting the trailer was so very easy and everyone was so very helpful.
JACKIE AExcellent customer service!
Bill KThere was miscommunication between the dealer and U-Haul. I have experienced this type of miscommunication before at every U-Haul location except the Manistee dealer who is amazing. I don't blame the dealer but implore the corporation to communicate better. I had received a call to pick up the truck in Elk Rapids, but their system had that particular truck for local moves only. The dealer made the deal work, and I am grateful for that.
GLADYS KGreat service. And friendly
Steven BFriendly & Easy to work with!
Wayne LMark at Uncle Rod’s is always accommodating and great to work with. I have rented from them several times.
Fredric TOne tailight wasn't working
Terry MMark at Uncle Rod's was very helpful and attentive!
Samuel HGreat customer service from Mark!
Mark SDrop off was quick and easy.
THOMAS MRemain friendly and helpful!
Bryan SUncle Rod's took good care of me. Gave me everything I needed for the move. Outstanding service!
Mike ZThe team was extremely helpful on my drop off. The employees were very friendly and went out of their way to assist me. Very much appreciate their extra efforts with customer service. Thank you.
Brian B