Customer Reviews for Unique Auto Accessories
(U-Haul Neighborhood Dealer)

Rating:

2.0

Parking area is very crowded and made drop off difficult. My return was not immediately processed as I was told to leave the key and I would receive an email. The next day I was contacted inquiring if I had returned the rentals. My return was not processed until the drop off location was contacted by the company.

Rating:

2.0

Parking lot very crowded. I dropped off rentals and was told to leave the key and I would get an email. The next day I received correspondence from the company inquiring if I had returned the rentals. It wasn't until the company reached out to the drop off location that my return was processed.

Rating:

1.0

The worst customer service i have ever received. The service center provided absolutely zero help with moving the trailer or hooking it up. Thank goodness I had my son with me to do that i could have never done that myself. We were treated very poorly in my opinion.

Rating:

2.0

It’s a really good thing we knew how to backup with a trailer attached. Leaving the lot and returning to the lot was very difficult….lot was all junked up with vehicles. Made it virtually impossible to get the trailer out and in. We will never use this lot again.

Rating:

2.0

Need to improve the customer service and the accuracy of business

Rating:

1.0

Returned eguipment 3 pm same day 4 hrs from when it was rented get a phone call 2 days later when are you going to return it how would you feel bull!!! S

Rating:

3.0

The truck was not clean. The front drivers side tire was low. Guy told us at rental pick up that it was no big deal. Yet driving the truck pulled the entire time. The front light on truck was out Glad we rented during the day and not at dark.

Rating:

1.0

Pick up in south hill on 1-18-24 the location there was perfect.Drop off the same night at Unique they didn’t close my account until 1-23-24 had keep calling nobody answer had keep calling U-Haul the service there sucks..It been over a week didn’t get my deposit back yet..

Rating:

5.0

I used 2 locations at the same time 1 for the truck, and 1 for a dolly. Everyone was very helpful.

Rating:

1.0

The first problem with this location was the lot. It was small, dirty and PACKED with cars I didn’t even know where to go with my trailer. Luckily I know how to drive my car or it would have been a huge problem getting out. The second issue was the service. The man seemed annoyed when I first walked in for help, which as a female I get a lot. He then told me to expect a confirmation receipt by the end of the day. I got nothing so I called the next morning to request it. He didn’t let me speak as he was just talking over me. When I did get to speak he told me I was rude. He said he was handling another U-Haul person and I said he should have finished mine first before taking on other customers. U-Haul actually called him numerous times the night I dropped it off and he said he was doing it then - he clearly wasn’t. I then got charged an extra day because of him which is what I was calling to try to avoid in the first place. Overall he was very rude, made the experience stressful and then when I acted accordingly he called me rude. I would NOT recommend this location to anyone, ever as it is just him who works there and he is not efficient at his job - also poor customer service. If I could rate my experience here negatively I would. HOWEVER everyone from U-Haul who helped me with him and this location were perfect! They all deserve praise bc I was stressed and they have eased every worry and even refunded the extra day fee.

Rating:

3.0

Person receiving the equipment back should log its return ASAP.

Rating:

2.0

If someone sets up pickup with the 24/7 pickup, make sure it's set up

Rating:

4.0

Very simple and fast drop-off

Rating:

1.0

The location was shady. The worker did not know about our reservation, tried to charge me more to hook up the trailer and did not check the lights. We were charged for the 5 dz pads but only got 35. The trailer lights did not work

Rating:

4.0

I can’t think of anything.

Rating:

5.0

Drivers side view mirror was broken. Barely able to see out of it.

Rating:

3.0

When returning to Lumberton nc I was told that I would be charged $ 850. Not the $ 129 that my bill stated and it stated one way on the top . Had to call the 1800 number to get a address of were to return unit the next day . Same place different person great experience.

Rating:

1.0

The truck had no gas also no brakes; plus we were told warning lights would go out, but didn't. Truck was not clean, no paperwork of contract(hand written-vage was given instead). Trying to drop-off truck was made difficult. Trying to use online app would not allow pass frist page without password (was not told to set-up password in advance. ) Told we would get discount when we dropped off truck. Not happy with Uhaul.

Rating:

3.0

Verify drop off location is as requested.

Rating:

1.0

We couldn’t pick it up before 10am even though the business opened at 9am. When we arrived at 1013 am - there was no one in the office to complete the paperwork because he was out towing a vehicle. When he finally arrived he was more concerned about unload the vehicle he towed - and he was parked directly in front of the trailer we needed. They offered no assistance at all with moving other vehicles that’s blocked us to getting to the trailer. Once we finally got hooked up and checked the trailer lights and looked for damage we couldn’t leave because we were blocked in by the tow truck. The trailer has leaves and sticks all in and around it and it’s was wedged between 2 other vehicles. The staff was unfriendly and unhelpful. I will be renting again in a few weeks but NEVER EVER again from this place.

Rating:

2.0

Very run down .looks like it is closed .closes too early in the day.

Rating:

5.0

Easy and convenient. I will do it again. Thank you

Rating:

1.0

Very poor service. I would like to talk to the person in charge regarding the misinformation that was providing dropping off the uhaul. Also these charges are not accurate, I will need a phone number to discuss it with. Please call me at +13016465543.

Rating:

1.0

Associate arrived late to open location, gas in vehicle was not what was noted on contract, then updated contract still did not reflect what was in tank.

Rating:

5.0

Again very helpful and friendly.

Rating:

4.0

Seats had coffee stains on both seats trash in the side doors very piss poor cleaning

Rating:

2.0

There was no U-Haul rep present when I arrived at the scheduled time. The person present was rude and nonchalant about the matter. I had to wait around for 20 minutes causing me to be behind in my schedule in an already stressful situation.

Rating:

3.0

Make sure that when you reserve a trailer or truck that is is available at a site closer to were you live, not having to go into another state or drive 40 miles to get.it. U-haul needs to do a better job at this.

Rating:

3.0

We returned it local as per former agreement as a one way.(not Seaford)

Rating:

2.0

Didn't acknowledge my son & I were there to return. Then told me to text his wife. I told him I don't text. It was unsettling-he gave us no confirmation for our return.

Rating:

4.0

None

Rating:

5.0

Everything went smoothly and Mary is very knowledgeable ,friendly, and helpful in completing the transaction. Thanks Mary!

Rating:

1.0

Return of truck was horrible!! Location was very muddy. Also, we took required pictures and saved them on the phone, returned the key and on the app, you CANNOT upload the pictures from the picture file because they have to be done live. We'd already locked up the truck and returned the keys. Waiting for customer support on the phone took forever!! It's a good thing we came 1 hour before the required turn in time because it too 1 hour to resolve the procedure!! Very bad experience for returning the truck.

Rating:

5.0

Great in and out , no problem

Rating:

5.0

N/A

Rating:

3.0

It was well off the beaten path and not much space to park the truck on return.

Rating:

4.0

Shop attendant helped us right away. Location a little far off the beaten path.

Rating:

5.0

First time dropping off at the location. Rep was friendly and helpful. Drop was quick and easy.

Rating:

2.0

I dropped the truck off after hours and left the key in the drop box. A week after I get a call from the corporate office saying they never received the truck. I had to call the location and ask them. I was told they would call me back and they never did. I still don’t think they know where it is.

Rating:

5.0

I have rented car trailers in the past and found them to be difficult to use due to age or disrepair . This trailer was in excellent condition and was very easy to use and to secure the towed vehicle, the owner of this establishment even came out to my vehicle just to make sure the connections were done correctly and safely

Rating:

5.0

For where we are, small place, I can’t ask for more I am grateful

Rating:

5.0

First truck was full of cock roaches. They business was 40 minutes late showing up to open. Had movers waiting had to return truck for new one was about a 90 minute deal

Rating:

1.0

This was not my original pick up location. Carroll fuel in St Michaels was and I haul had my wrong phone number and because the workers at this location couldn’t communicate well I didn’t get the truck and I missed the movers I hired. That allowed my wife to find out I was moving out so she destroyed my belongings. Because of uhaul not being able to get my truck I lost and had damages of around $4000.00.

Rating:

3.0

Did not have my moving pads in truck. And they changed my pickup location the day before.

Rating:

3.0

Took long time to order trailer . equipment was great. return was the worst original contract told me to take it back to eb’s auction that was good then I got a text that told me to take it to another location after contact with you we argued on phone about drop off location after the item had already been dropped off I don’t know if I will ever use your service again

Rating:

2.0

Not clear about what the actual costs are, didn’t provide me with a final total of miles driven or other costs. Have not received a copy of my final invoice or breakdown of amount charged. The gas reported on rental sheet was not gas in truck, charged for the discrepancy.

Rating:

5.0

We rented a trailer from them it was a great experience they even hook the trailer up for us we will return again when we need a trailer or truck

Rating:

5.0

i reserved at a location, then was moved to another location and the new location did not have the 10ft truck I wanted so forced to go with larger truck and more $ yet.. drove by the location I originally wanted and they had the smaller 10 ft truck outside all day,Do not like that bait and switch game. Not happy on that note

Rating:

5.0

Very nice and helpful people, it is a little out of the way for me but i will go back if i need another rental.

Rating:

5.0

Everything was great. Thank you.