Customer Reviews for Unique Auto Accessories
(U-Haul Neighborhood Dealer)

Rating:

2.0

There was no U-Haul rep present when I arrived at the scheduled time. The person present was rude and nonchalant about the matter. I had to wait around for 20 minutes causing me to be behind in my schedule in an already stressful situation.

Rating:

3.0

Make sure that when you reserve a trailer or truck that is is available at a site closer to were you live, not having to go into another state or drive 40 miles to get.it. U-haul needs to do a better job at this.

Rating:

3.0

We returned it local as per former agreement as a one way.(not Seaford)

Rating:

2.0

Didn't acknowledge my son & I were there to return. Then told me to text his wife. I told him I don't text. It was unsettling-he gave us no confirmation for our return.

Rating:

4.0

None

Rating:

5.0

Everything went smoothly and Mary is very knowledgeable ,friendly, and helpful in completing the transaction. Thanks Mary!

Rating:

1.0

Return of truck was horrible!! Location was very muddy. Also, we took required pictures and saved them on the phone, returned the key and on the app, you CANNOT upload the pictures from the picture file because they have to be done live. We'd already locked up the truck and returned the keys. Waiting for customer support on the phone took forever!! It's a good thing we came 1 hour before the required turn in time because it too 1 hour to resolve the procedure!! Very bad experience for returning the truck.

Rating:

5.0

Great in and out , no problem

Rating:

5.0

N/A

Rating:

3.0

It was well off the beaten path and not much space to park the truck on return.

Rating:

4.0

Shop attendant helped us right away. Location a little far off the beaten path.

Rating:

5.0

First time dropping off at the location. Rep was friendly and helpful. Drop was quick and easy.

Rating:

2.0

I dropped the truck off after hours and left the key in the drop box. A week after I get a call from the corporate office saying they never received the truck. I had to call the location and ask them. I was told they would call me back and they never did. I still don't think they know where it is.

Rating:

5.0

I have rented car trailers in the past and found them to be difficult to use due to age or disrepair . This trailer was in excellent condition and was very easy to use and to secure the towed vehicle, the owner of this establishment even came out to my vehicle just to make sure the connections were done correctly and safely

Rating:

5.0

For where we are, small place, I can't ask for more I am grateful

Rating:

5.0

First truck was full of cock roaches. They business was 40 minutes late showing up to open. Had movers waiting had to return truck for new one was about a 90 minute deal

Rating:

1.0

This was not my original pick up location. Carroll fuel in St Michaels was and I haul had my wrong phone number and because the workers at this location couldn't communicate well I didn't get the truck and I missed the movers I hired. That allowed my wife to find out I was moving out so she destroyed my belongings. Because of uhaul not being able to get my truck I lost and had damages of around $4000.00.

Rating:

3.0

Did not have my moving pads in truck. And they changed my pickup location the day before.

Rating:

3.0

Took long time to order trailer . equipment was great. return was the worst original contract told me to take it back to eb's auction that was good then I got a text that told me to take it to another location after contact with you we argued on phone about drop off location after the item had already been dropped off I don't know if I will ever use your service again

Rating:

2.0

Not clear about what the actual costs are, didn't provide me with a final total of miles driven or other costs. Have not received a copy of my final invoice or breakdown of amount charged. The gas reported on rental sheet was not gas in truck, charged for the discrepancy.

Rating:

5.0

We rented a trailer from them it was a great experience they even hook the trailer up for us we will return again when we need a trailer or truck

Rating:

5.0

i reserved at a location, then was moved to another location and the new location did not have the 10ft truck I wanted so forced to go with larger truck and more $ yet.. drove by the location I originally wanted and they had the smaller 10 ft truck outside all day,Do not like that bait and switch game. Not happy on that note

Rating:

5.0

Very nice and helpful people, it is a little out of the way for me but i will go back if i need another rental.

Rating:

5.0

Everything was great. Thank you.