Customer did not leave a comment.KYLE R.
Customer Reviews for Unique Packaging & Shipping
(U-Haul Neighborhood Dealer)
Westminster, CO 80031
(Located in the shopping center on the south west corner of 88th & Sheridan)
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 10 am - 3 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do better on the 24/7 self pickup... I was late, it took me an hour on the phone only to find out since I was late, my order was cancelled/taken out of system... there has to be a better way.. I'll never use the 24/7 service again.Bryan L.
Location was good uhaul was horrible!!! Rental got ran as a one way, almost doubling my charge when it was in town. Then I had to spend 2.5 hrs on the phone to resolve and still havent gotten the call back i was promisedHILTON J.
Customer did not leave a comment.Traci M.
Could not have asked for anything more. Easy on-line process. Great staff at this location. Convenient location. Truck ran perfect. Way to go U-HaulJOHN R.
Customer did not leave a comment.Dianna M.
Customer did not leave a comment.NARGES A.
I will never use Uhaul again. The supplier of the truck was great. The call center, chat support all other functions that I would say are controlled by the actually company....were trash. Absolute trash. Terrible interactions, poor information, senidng me 30 mins further when I ID a truck 10 mins away. Its horrific how bad the experience was. I am from a military family and I move alot andby this experience alone you have lost my business for life. Deactivate my Uhaul account, scrub all my data and go fly a kite.Cortland C.
Customer did not leave a comment.BRANDON E.
When I turn the truck in I'm trying to check it out through the online website it didn't allow me to take a photo of my odometer. Website needs workMONTE K.
Customer did not leave a comment.Royce M.
Customer did not leave a comment.Tiffany P.
Customer did not leave a comment.ROBERT S.
I rent from uhaul pretty often and the person who helped was not professional and very mean. Also they showed up late to open up for business. I will never rent from there againMichael G.
Customer did not leave a comment.JAGJEET S.
Excellent service, extremely nice, and accommodating. Would definitely come back! Thanks!KYLE B.
Customer did not leave a comment.ALLISON D.
Awesome service, amazing experienceADRIAN O.
Customer did not leave a comment.Monique S.
Excellent experienceROBERT C.
Customer did not leave a comment.Sherrian A.
Customer did not leave a comment.CYNTHIA M.
I was charged with 25.00 because they said it was dust in the truck it was the same way that I picked it upYOLANDA Q.
Check in and drop off procedure on your phone takes some getting used to. Budget 5 - 15 minutes for pickup / dropoff. Good experience otherwise.Dale B.
Customer did not leave a comment.SANDRA H.
The pick up process was awful. It took an hour because the mobile check in didn't work and we had to jump through all kinds of hoops to finally get it working. The proprietor of Unique Packaging & Shipping was the nicest and I feel bad for taking up his time.GREGORY S.
Great Uhaul location to use!SEAN T.
They are doing goodTHUPTEN P.
Fast and friendly service.DARREN K.
I wouldn't go here again. They charged me twice then gave me a car parked in gas. If you guys do quality control based on these comments, I'd get to it.BASSEM T.
every time I wanted to ask something no came out of their mouth immediately no no no no we can't no we can't we can't no they're closed we can't quote unquoteSAMUEL V E.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.RUBEN Q.
Very strange concept to leave truck in the middle of a parking lot!Jean T.
Lack of cell service an issue. A Wi-Fi hotspot or something of the sort to connect to would have been much easier.MITCHELL B.
Wipe the soda stains out/off of the cup holders in between drop off/pick up.Lauren B.
I signed up for the mobile pick up but went into the store which was SOOO much easier than dealing with figuring out the mobile pickup. The shop owner/manager was very friendly and got me checked out and back in very quickly.Amy A.
Thanx for the exceptional service!! I'll be back later this year for hopefully the move to our new home!!Jeremiah B.
Great truckjoseph T.
Customer did not leave a comment.Alex S.
Customer did not leave a comment.Clarence S.
Customer did not leave a comment.Justine M.
Please improve the self pickup process. It took us an hour to pick up our truck.Sara L.
Customer did not leave a comment.Charles B.
My experience was as always, very good and the only place I rent a truck. Thanks.John O.
Great experience and genuine nice people at this location. The only thing is a little better signage, but I'd highly recommend!Troy R.
Customer did not leave a comment.Talia W.
I received zero help from the person at drop off location. I asked where the key drop was and she looked confused. Thought I was wanting to rent a vehicle. If I already had the key to return, why would I want to rent a vehicle?STEPHEN TODD P.
Customer did not leave a comment.Tanner F.
Customer did not leave a comment.SHANNON C.
Customer did not leave a comment.don J.
The place itself is great. The drop off location was confusing from the map that was given. There should be ground pictures along with satellite map to give a better idea of where to drop off the truck in the big shopping center parking lot. Maybe a big sign on the light post where the key Dropbox is at would help. Coming from out of town and having already moved everything makes you tired and less perceptive of subtle details. Over all great. Will use uhaul several more times in the future.Scott D.
Customer did not leave a comment.IVAN K.
The truck drop off was confusing, as there were trucks scattered throughout the parking lot. I did need help, but couldn't clearly see where I can get it, so I just followed the prompts on the phone, very disappointed and upset over the gas charge. I feel like I was scammed and will be disputing the charge.Victor O.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Monica T.
Great friendly serviceSCOTT W.
Everything went smoothly. I will rent from U-Haul again this month to move some stuff from Boulder to Westminster.Elaine M.
Customer did not leave a comment.Christine W.
Great service was providedDouglas F.
Customer did not leave a comment.Peter John R.
Customer did not leave a comment.Divyang T.
Everyone working was very helpful! Was able to complete all the paper work for renting and returning quickly online! I will definitely use this store again when I need to rent!Elizabeth K.
Customer did not leave a comment.Joy H.
Customer did not leave a comment.Joseph S.
Issues getting on the website. Could not access my location at anytime. Vehicle was disgusting. Dirty with can floor covers in debris, ceros boxes, a shirt, heavy odor of cigarette smoke in vehicle, sun visors both broken and falling off. Location closed, charged more then estimated, brought vehicle back 45 minutes before due date with more gas in it then I received it. Absolutely the worst experience I have ever had moving. I have used uhaul 3 times in the last 3 months for moving and storage and I will never use them again. Completely stole more money then estimated with a trashy disgusting truck.Kirstie H.
Customer did not leave a comment.Jona E.
Customer did not leave a comment.Jared V.
Customer did not leave a comment.Mathew R.
Customer did not leave a comment.Stuart K.
Customer did not leave a comment.George H.
Customer did not leave a comment.Millennia D.
The people we worked with were awesome. We would definitely recommend the location to others.Jim C.
Hard to find in a strip centerRoss A.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Freddy H.
Complete the return process on your phone before locking the vehicle when returning after hours.Shelby K.
The gentleman who checked the truck in was very accommodating! He and his wife have an outstanding store, with every kind of packaging imaginable and even the capability to copy keys! I will definitely visit their store again.Ernest H.
The owner was very professional and polite. I would absolutely rent from him again.will Z.
Owners were delightful. Highly recommended.Ian T.
Customer did not leave a comment.Stuart K.
The app base system is horrible. it took, no joke, 32 mins to get the access code for the truck, i already had profile and info saved with uhaul but that did not help.Ernesto C.
Customer did not leave a comment.Clint N.
I am so frustrated with reserving a truck a month in advance then being told THE DAY OF that I have to pick my truck up 20+ miles from where I reserved it. There's got to be a way to fix that. It's so frustrating because it adds so much time to moving, not to mention adds mileage and gas charges to the truck. But oh its fine because "It'S wItHiN tHe PrEfFeReD pIcKuP zOnE" NO IT'S NOT. THE PREFERRED PICKUP ZONE IS THE ONE I RESERVED THE TRUCK AT.Jake M.
Customer did not leave a comment.Jan M.
Review your how to pick up a truck after hours before you do. We had not done this and costumer service on the phone walked us through it and thank you we wasted 1 he trying to figure it out. Great costumer service. Thank youRichard W.
Customer did not leave a comment.Phill K.
Provide the size truck that I had reserved.Zenon A.
Nothing. Great service, easy transaction, I'll happily return to THIS location. Thanks!John O.
Customer did not leave a comment.Lisa S.
Manager was very helpful and friendly. Please Let him know.Mark B.
Customer did not leave a comment.Juan M.
NIMH was wonderful as always..Sandy H.
Good customer serviceOmar R.
This was the worse experience I have at any uhaul there was equipment missing the clerk was unpleasant until I called him back to let him know the dolly was left off the truck his excuse was that it was still early in the morning even though it was 10 am when I came to pick up the truck. And it took 30 minutes to complete the transaction definitely will not use this location again. I use uhaul alot only time I haven't given 5 stars that's what I'm use toMicheal W.
Make sure vehicles are clean.Leanne A.
Customer did not leave a comment.shelly H.
Customer did not leave a comment.Salvatore C.