Shannon L.
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Customer Reviews for United Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of United Mini Storage
MICHAEL M.
Nothing. Everything was impeccable.
George R.
Clean,professional, everything you need, nice people, thank you. GEORGE
Linda S.
As Customer Service Rep's Are Very Pleasant And Very Cordial They Know Their Jobs Very Well
Virginia M.
Sean and Debi were wonderful to us, very helpful, caring and dedicated to assist with every detail. I will recommend this facility to everyone I know. Thank you
James O.
Nothing. The proprietors were very polite, helpful and pleasant . A very good experience
Charles S.
These folks are representing AAA in a very positive light. Glad they're close to where I live.
Tony M.
You do just fine...Well run and friendly. what more can you do! Anthony Mone
Michael M.
Even with a reserved auto transport it took the staff 2 hours and 15 minutes to get me going. The uhaul computer program is difficult and it was obvious the staff were under trained. They were courteous and apologetic. It was not their fault. It was the fault of being under trained.
Richardo C.
We love this location.
Tim B.
great people willing to work with you I'd recommend it to anybody
Gary R.
Once again the owners went above and beyond in the service they provide. They sanitized the cab of the truck because of the virus. they are the best!!!
Boyd R.
The associates were very friendly but professional and I like that. They made sure my needs were met and I appreciate all they assisted me with. I will always use them for further needs. Thanks to all.
Gary R.
The owners were great to work with, very friendly and kind!! I would recommend them and I am going to use them again, fo sure!!!
Kimberly J.
Nothing needs to be improved!! We went in and it was like talking to family!
Taylor G.
I've used this location several times, always been a good experience!
Dana H.
A 100 fee was placed on my card on Saturday and was told it would be refunded after I returned the truck, never was refunded, still waiting on money that I need, and no one wants to explain why when I call or resolve the issue for me. Would not recommend this location.
Edward L.
Great rate, easy check in and out, friendly service.
judy S.
Wonderful folks at this facility. Caring and honest. Obliged to do business with. Thank you Shaen & Deb.
JUAN P.
Customer service needs improvement
Roger K.
Debra and her husband were simply awesome. Professional, friendly and helpful. They are an asset to the company.
Sara G.
The owners were the kindest couple I have ever met. The office was beautifully decorated and clean. I would recommend them to anyone looking for a truck to rent or storage.
gary N.
Was sent there because the original location said they didn't have room for it. This location also said the same thing but eventually took it after I was abrupt with them
William R.
People need to be more flexible about time frames . The guy left a minute after we talked on the phone and if his mother hadn't shown up I would have driven 150 miles for nothing.
BRUCE G.
Fantastic service nice people
SUSAN A.
Excellent service all the way...very helpful and courteous...thank you!
Boyd R.
I have rented U-Haul over the years many times and I must say this is the best experience I have ever had with them. They treated me like family. Wanted to make sure I was 100% satisfied with my U-Haul experience with them. Thank you very much.
Ryan C.
The office crew was very helpful.
Joe P.
Great experience Love Uhaul
Heidi S.
Invite customer to confirm gas level. If the tank level is at ½, say it is. If it's at ? don't tell the customer it's a little under half tank and hen expect the customer to fill it to half tank. I was very disappointed upon discovering the disception
Patricia M.
Shawn and Debbie were great. The location was excellent and the equipment appeared to be clean. The only problem was that there seemed to be issues with the wiring on the 4x8 trailer. After several blown fuses on my car trying to get the lights to work I had to go to a UHaul Dealer who connected a newer model trailer to my vehicle and there were no issues. Lights worked. Apparently it was either a short in wiring, per the Dealer, or my vehicle had to have a newer model trailer in order to work. Otherwise Shawn and Debbie were wonderful people.
Michael R.
The staff at this location are friendly and super helpful!
Jon B.
Both Pick up and drop off were fast and smooth. I would also recommend the online check out, it saves a lot of time.
MICHAEL M.
management personnel are exceptional; professional and courteous
Albert F.
Very friendly staff. Easy in easy out. The gentleman even backed up the truck to the loading area for me. Very attentive.
Daniel J.
Great customer service! I use the storage at this location as well. Great people!
Lisa S.
Julio and the front desk lady (sorry I forgot her name) were fantastic, she has great customer service skills. I was annoyed due to a change of location and the new location not having a part I ordered but she was very calming and helpful. Julio was amazing, set up my truck for me, fixed an issue we were having. Thanks, they were the only bright points of contact I had with U-haul
Hebert M.
We used a 15 ft truck for 24 hours and drove it 27.5 miles. We put 4 gals of gas ($10) back in it and they said it wasn't enough! BALONEY!
Jim P.
This was the cleanest place I've ever been to for a uhaul rental
Dean P.
Friendly
Chris L.
No one there so used drop off option.
Mike V.
Truck was very dirty coffee or soda sticky Staines all over console, ac didnt work
Anthony E.
The new way to check in and drop off is great!! Well done Uhaul
dolly M.
They were very nice, they help me to do the reservation. They even make a phone call checking if went through. Very nice couples, very sweet. Thank you!
Dennis P.
I can't think of anything .
Dino F.
Thankfully they opened up for the app was not working. Please fix the app it's horrible does not work
Rick R.
Staff was very friendly and helpful.
David P.
Excellent customer service!
Michael F.
Absolutely nothing it was excellent experience!!
Deitry W.
No need to change anything 100 % satisfaction
bruno D.
danielle was very helpfull in my truck reservation,i highly recomend them for all your trucking needs.!
Bonnie G.
Only during open hours, using app, you don't know what your getting, first the wrong keys were in the wrong box, we requested the smaller and the keys was for like an 18ft, this caused us a delay in picking up truck, had we not located the on-premise managers (after hours) we would not have been able to use the truck as the app gave us the right truck but the location gave us the wrong keys, then the cab of the truck was full of small german cockroaches which scampered all over, I refused to get in the truck with out first spraying, so that required a trip to the store first.
John T.
Very Friendly.
Barbara B.
Nicest family owned business. They are kind and very helpful. Would use them again when needed and will be referring my clients and friends to them.
jerry L.
This time the agent researched the insurance coverage to respond to my question. Customers need a plain language contract insert to explain the property damage and personal injury coverages and exclusions.
liela S.
Use this location...great customer service...strives to accommodate!
jerry L.
Better information on insurance option. Better staff training.
george H.
I drove your truck 60 miles and replaced with 5 gallons or gas for my 60 miles and was charged extra for more gas what a rip- off I will let all know about your scam !
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