Management at this facility is very efficient and accommodating. They do their best to make sure you have the proper equipment to fulfill your moving needs.
EDWARD N
Customer Reviews for United Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
service guy was excellent very good customer service
DELANA HEasy drop off 👍
EDWIN BThe parking lot isn't very well lit up so I tripped over the parking humps when trying to take pictures. The trunk needs the transmission looked at and the struts on the front are weak and the ball joints are very loose causing me to correct my steering often.
William TThis location is great. Best uhaul experience I've had
Matt ANatt was very friendly and organized. The office was clean and inviting.
Sondra HUnited Mini Self Storage is an excellent representative for Uhaul The truck I rented did have some issues the driver's side door. I know that the United has reported this to Uhaul. In my opinion, you should put a new door on the driver's side. I will be very disappointed if I rent this same truck again, and it has not had a very thorough and complete repair. I will not blame United. I know it is up to Uhaul to pay attention and make sure the trucks are safe. It is a safety hazzard to allow a faulty driver door continue to be part of your fleet.
DIANE MExcellent service
Maira MThe people who worked there were amazing. However, the overall process was cumbersome and very difficult. I do not believe I would rent from U-Haul again unless I really had to. Both Home Depot and Lowe's have similar vehicles. I would rather pay $20+ more than go through all the hassle.
Laurena RThe staff was wonderful..
TERRY AVery accommodating, helpful, and courteous.
RICHARD AThis was the worst rental experience I have had. I requested a 10-foot box truck but was rented a 15-foot truck instead. This truck had steering and tire problems, including a blowout on a narrow bridge that nearly cost me my life! When I contacted roadside assistance at 4:09 PM EDT, I was shuffled around to different agents. We were waiting for 6 hours when the repair service appeared, and they fixed the tire in 15 minutes! When I turned the truck in, I was charged for two days by U-Haul. I was able to get the charge removed. This company has serious customer service issues.
David OThe store employee was awesome
Jorge RI made a reservation one month in advance, in a location convenient for me. The day before the pick up, I've been informed that I have to go in another location to pick up the box truck, and in a second (10 miles away) location to pick up the car transport trailer. Despite the fact that I paid the highest available insurance, when I pick up the truck they asked me extra money, because the jump-start, the tire service and the towing (if you're not on the road), are not covered...! Then when I started loading our stuff, I noticed a screw in the rear passenger side tire, I had to stop loading to drive to the tire shop, to take care the tire. ( extra miles and time). Last but not least, when I picked up the truck the fuel indicator was showing 337 miles to empty, when I return the truck (after the short hair lady, got in the truck and check it, she told me everything is ok, you don't need to do anything), was showing 347 miles to empty, but, on my receipt says that you charged me over $7 because there were 2 gallons gasoline short ! What a sneaky way for just over seven bucks... I had the impression that U-Haul wasn't that cheap...
DIMITRIOS PEasy check in and out
BRADLEY HThe whole process from start to finish went very smoothly. Will use again
Ryan MGreat service and overall very friendly staff!!!!
Dianne RThe folks here are amazing, very helpful, not pushy at all, greeted us upon arrival, very clean, organized, well kept, nice and cool inside, offered us water to drink, bathrooms etc.
Daniel SNo improvement needed. It was a pleasure all the way. When the need arises, this is my go to place for rental trucks.
Reynaldo DNo volvere a rental de esta compañia el proceso es muy complicado siempre habia rentado en esta conpañia pero esta vez fue una pasadilla
James GI will not come back
HYLA PHidden fees
Amanda JCustomer service was great, as it always is at this location
RICHARD WThe staff was not friendly will not use this location in the future. The truck check engine light was on and the drivers seat belt was stuck and did not work.
William DWhat U-Haul can do to improve the overall customer experience of the brand would be to benchmark this location in its professionalism, courtesy and representation of U-Haul. My experience was seamless and it exceeded all of my expectations. Tarpon Springs , Nelson
Nelson GLady at desk was very nice, attentive and got us on road quickly. Locstion is great, returns easy.
RICHARD WThe customer service was exceptional!
DANIEL JSuper Job
Marcus KNo improvement needed
Deborah JThe management and staff members are friendly, courteous, and respectful. The facility is spotless from the units and trucks, to the office itself. VERY impressive, the best we’ve seen from Uhaul!
Caseem MWhen we arrived to pick up the truck we were told they did not have a appliance dolly in stock, which we had reserved online. We were told to get one from a uhaul in the next town. When the man called to confirm I was picking up the truck that morning, he could have mentioned they did not have a dolly. It was very inconvenient. We will not use this company again.
Pamela JKimberly/Shane....run an efficient operation. Their attention to detail and the customer's needs are their #1 priority. Plenty of inventory on hand to handle all of your moving needs.
EDWARD BKimberley/Shane run a quality rental service at this storage location. Their attention to detail is second to none. The customer is their #1 priority. As far as the storage facility, they manage a quality facility with extreme focus on the detail and needs of each customer.
EDWARD BShane/Kimberley run an efficient office with professionalism and knowledge. Although fairly new to the facility, they have managed it with extreme knowledge of the industry.
EDWARD BKimberlee/Shane run efficient operation and provide professional assistance as needed.
EDWARD BI would not recommend using the app to obtain the equipment after hours. It is difficult to use and not user friendly
William MHaving an appliance dolly on hand would be nice, otherwise was a good experience.
George wU-haul app does not work in this area according to store clerk.
Gary WLinda was great. Friendly and efficient.
Michael MFor a one-way rental it would be nice if your trucks were equipped with cruise control and a USB PORT. 900-mile drive without cruise control was a nightmare. Also a problem keeping the phone charged without a charging port in the truck. I have rented from Penske many times, which are standard in their trucks.
Bruce AGreat experience and I will definitely be back!
Rob OPersonnel was ready with my online order from the moment I walked in. She was very professional, pleasant, and informative. The vehicle was clean and had no bad odor. It was a very positive experience.
Rebecca LTher overall experience is this service is too expensive
Charles MEverything was great! Thank you so much for making my day go smoothly!
BRADLEY BGreat people convenient location.
Joseph MWonderful experience and sales clerk was amazing Give her a raise she deserves it!
Carl WGee and Charles run efficient and well managed facility. Very knowledgeable and congenial people that put customer first.
EDWARD BGee was quite possibly one of the sweetest souls I've had the chance to interact with! Location was easily accessible, truck was clean and ready to go. I was moved to her location after my previous rental location couldn't handle my rental - very thankful it was! Gee was there to help when we hit a stumble trying to figure out how to use my certificate from a previous rental. Always really positive which is a breath of fresh air in today's harsh world.
chloe SEasier way to get in the truck, was a mobile check in and the storage place people had the keys inside
Pablo RStaff was courteous and extremely helpful.
Michael JThe truck had a filthy interior and it had a strong odor that smelled like body odor and cigarette smoke. I spent over an hour cleaning the inside of it so that I would be able to stand sitting in it for a 960 mile trip. I checked the oil because I heard the engine making a slight ticking noise and it was 3 quarts low on oil so I used my own money and put oil in it so that I would not end up on the side of the road somewhere. There also was a major confusion on where we were to pick the truck up because of the availability of furniture blankets. I put the order in at the Palm Harbor Florida store and they sent us to the Clearwater, Florida store saying that they have the truck and the blankets available there and when we got there they did not have the blankets there which got my wife got a little nervous and the employee treated my wife very rudely. From there we left and went back to the Palm Harbor store and told them that they did not have the blankets available at Clearwater and that we were treated badly at Clearwater. So they put another order in to pick the truck up at Tarpon Springs and they assured us that they would have everything there the next day when we picked the truck up. After we left the Palm Harbor store they changed the order again and I was not aware of it and we were supposed to pick the truck up at New Port Richey but we ended up picking up at Tarpon Springs and it still did not have the furniture blankets that we needed . So after picking the truck up I got a phone call from New Port Richey ,I believe it was the store manager there and he wanted to know if we were picking our truck up that day which I knew nothing about and he said that we were supposed to come there because he was the one that had the blankets available so in the end I ended up going and buying furniture blankets somewhere else.
Deron FThe managers of this location (Charles and Gee, I believe) were incredible!
robert sCharles and Gee are the absolute best to work with.
Jeff PUnited Storage location is always so pleasant, helpful and clean. I would highly recommend this facility to friends and family
Holly EManagers were friendly n courteous
Deena GGreat people that operate this location very friendly
august fBeautiful couple working i the office was really friendly and helpful well respected and kind , I recommend them with a great service, good customer service.
Joseph LFriendly and just awesome service - my compliments to the amazing young lady who helped me:-)
Kevin Cfantastic staff, thank you so very much Gee for your extraordinary assistance!!!
Gabriele CAll though the truck I had reserved was not available it was not the fault this location and they did get me a unit that would serve my purpose for the same price as the original rental. Very helpful, very cortious
Larry LGreat customer service!! Made me feel better on a not so great moving day ! Definitely will recommend and will be back in the future
Rebacah M