Kenny was very Helpful in assisting me with the Trailer,and also advising me of what to do for a rapid turn in after hours,. God Bless you Kenny and have save and GREAT day... Will return.. Franco
VENTURA F
Customer Reviews for United RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very rude and poor customer service at this location U-Haul representative was not helpful at all, left out all of the important details and failed to inform us we needed to download the app and submit photos of equipment and did not give specific instructions about returning after hours. It was very stressful
JOSE VGood
RAHUL KAll the staff both on phone and in person helpful, friendly and courteous
BRIAN HOn top of the initial fees, they will charge you more than a hundred dollars of fees for a one day rental. I returned it on time, folded the moving blankets, sweeped the truck, made sure everything was perfect and clean, and they somehow came up with more than $100 of charges and fees. I followed every single step and somehow a one day rental turned into $200 dollars.
DAVID VIt was good service and the staff was friendly
GAURAV STalk Nicely
KUMAR PKenny gets the job done. Always has great customer service.
SABRINA GNothing to improve. Great customer service.
CONNIE DAll good
MIKE SInside of the truck smelled so bad. The odor was so strong all my furniture now smells like it. We had to sweep all the trash from the truck before we could even load it. It was so disgusting. Worst experience ever!
Guilbert CKenny, the gentleman who assisted me with my rental was excellent! He is an asset to U-haul. He offered great customer service with tested and reliable experience.
MIA LWas very helpful and informative!
ANGELA CThey got good haul trucks if someone can move their house u can get from this location and this location near to us
GAGANDEEP SNo improvement comments. We think you are doing a great job. Anytime we rent this is our go to facility.
David SKenny was very helpful and understanding made sure there was plenty of air in the tires and that everything worked before I left. He also had a good attitude and was very friendly.
JEFF CThe guy that helped us was awesome. I just can't remember his name. Very happy with his customer service
SETTA MBad money calculation more money charge
SOHAN SVery friendly and efficient
DARRYL MI picked up a faulty trailer did not feel safe towing back
EVERARDO SNone
SUZAHN LI was and have been very happy with the service the have provide to me.
HORTENCIA DGreat job easy and convenient
MIKE SLocation was changed from 3 miles away to 21 miles away at the last minute and pick up time changed one hour later. This put my day behind by almost 3 hours on moving day.
KENNETH SOnline app was buggy- the service rep inside had to finish the check in for me. He was a very friendly and easy to work with fellow.
Brandi FGreat attitude
MARIA MGreat customer service.
JOANNA RI was referred here by another person and I will also refer to this location. Kind, courteous and friendly. Couldn't ask for a better salesperson!!! Thank you very much!
NANETTE TCustomer service Exemplary! I wouldn’t change a thing.
Joan JThe guy who worked there was very nice and accommodating. He helped me with everything i needed. The truck was good for what i was doing. The price was reasonable.
LORENZO MGive me a refund for incorrectly charging me! I have talked with two customer service representatives and nothing has happened since Sunday. Help me. Contract number 22288830 Their lock box is broken. Could not do 24/7 drop off so don’t advertise it.
Parker LRep was very helpful and had great customer service I would recommend a thousand times over!
KEHLANI DNothing is best
KAWAL SGreat customer service,Great staff! Definitely will go back. Will recommend to anyone!
EDWARD RPlace was filthy and falling apart. Towels just laying on the floor, dirt everywhere, cobwebs everywhere. Looks like it hasn’t been cleaned in years. Trailer was filthy inside, so much dirt. Tires were bald. Rep helping was very odd, used profanity, and extremely unwelcoming. He also was talking about inappropriate and illegal topics, such as committing fraud and government conspiracy topics. Won’t be going to that location again. I felt very uncomfortable.
NICOLE MI've rented several times at this location, NEVER AN ISSUE!!!
FELIX CChange the attitude and counter representative. Did not show concern for the customer safety and satisfaction from their experience with the first truck given. Just gave a key of another truck without checking the truck another client just brought in. There were lesser gas for me to go in. So I had to pay extra gas when returning cause rep didn’t even bother talking to me professionally in the office. Just grab my truck key and said you will get your receipt through your email link or on U-Haul app. Rep didn’t bother to check the truck I brought back and discuss the 1st truck’s experience. I’m never going back to that location ever again.
CAROL TThe guy was very helpful
JOEY SNothing i can think of!
GLEN BSuper fast check-in & check-out esp compared to N. Blackstone. Always good customer service.
PETER ABusiness was not open during the listed business hours. I had to call support for help with returning the truck. Unprofessional customer service through out visiting the U-Haul office. Will not be returning to this location
RAYCHELLE AWould have been nice to have a real live person to help but it worked out I think k
JENNIFER LNone
NICHOLAS LKenny was great.
MAICHOU LKeep doing what you’re doing.
PATRICK BWe think you are doing a great job.
DAVID SWe got excellent customer service from this location!
Linda GCustomer service personal was very helpful and knowledgeable I would rent at this location again.
Stephanie LWas given a truck with no gas when they said it was a quarter tank and then afterwards overcharge for mileage by over 80 miles. Location looks like a dump and bad customer service
LEO KI showed up right as the were closing and the operator was kind enough to open the gate backup so I could return the uhaul thank you
Stephen HThe van seemed well maintained, but there were some things left behind by renters before me. It didn't hinder what I needed the van for though.
GAO XWorker there very rude.
David CAttnedantyt was professional and available to process my rental quickly. The yard while not a park and the pick up wasn't clean, it was appropriate for it's use and mechanically excellent.
RICHARD GGreat service
WILLIAM R