This guy does not know how to run a business and I would not be willing to recommend his location to anyone moving ever. For starters, We reserved one for 7:00 AM the time the business opened I know that not everyone is a morning person so we waited about 10 minutes before we called. He shows up at 7:30, moving is already stressful and we had an appointment to be at our new home at a specific time so this made the process even more stressful. Then he proceeds to curse out my husband for wearing a "Green Energy" shirt. I'm sorry but he does not have the right to be shoving his political agenda down our throat just because he had to help a customer. Not the way to do business. On top of that the U-Haul smelled of cigarettes and so did the manager of this business. I am not saying he smoked in the trucks but it is very likely that he did. Then, his credit card machine doesn't work so he had to manually enter my card information which makes me nervous. Then the next day, we go to drop off the U haul business is closed, this makes sense because it's Sunday so I do the mobile drop off and his drop box is no where to be found for the keys. So I am told to leave them in the glove box but this U Haul's glove box is fake, so it doesn't even have a glove box? I really hope the truck didn't get stolen. But if I were you folks I would seriously inquire about this location. Something that this man is doing is off and shady.
GAILAN G
Customer Reviews for United RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was prompt, courteous and accurate. The truck was clean and easy to check out. The company we rented from had a 20 years of business plaque from 2004...now they need a 40 years of business to acknowledge how long they have been around!
KELLY VThe man who works there and handles the rentals is super rude. When I got there he was out front just smoking it up, then I walk up and ask if he worked there and he sounded annoyed but said yes and proceeded to go inside to help me. Then he stated that he doesn't accept cash, when I reserved the truck it said I could pay cash...so now I had to go deposit money to my card, adding 20 mins to go and come. Finally got back and he runs my card and rudely tells me that it was declined. My phone tells me it was declined because wrong expiration or cvc number was entered. So I told him that it was on his end when he entered my card info into his computer and he tried arguing with me and I told him that I'm literally looking at my phone and that's what it said so he fixes it and card goes through no problem. Also wanted to mention that they had no furniture dolly which I reserved as well when I was on the app. He said not his problem if he doesn't have the equipment smh. Overall I won't come back to this location. Worst experience.
SILVIA GPoor customer service
CHRISTOPHER ATerrible experience overall. Got charged for equipment that was not on the truck! Also got charged for gasoline that I met the obligation. The gas hand was literally on zero and I brought it back with more. I used less than 10 miles and was charged for gas. Called customer support, this young lady was okay but dispute not resolved. I wouldn’t recommend this location ever.
DONESHA JFilthy, dusty trailer/manufactured building and grounds. Rental attendant unkempt and overly chatty unrelated to the business at hand. Did receive a final detailed bill as one would for a rental. Truck ran good but interior could have been cleaner.
JENNIFER JThe gentleman working there was very friendly and helpful!!
JESSICA BEmployee during pick up was not friendly, and very short. Employee during drop off was very friendly. I’d avoid this location just to avoid the First Gentleman. Overall, had a good experience with the rental trailer.
XEENSWE YAll good
RODNEY LOutstanding
PHILLIP CIt was clean and the workers where both kind, only thing is no zip tie on blankets or on the dolly we didn’t use them, notify worker of that and was not charge
JUANITA FNice and friendly employee great customer service
JOSE LDrop off was fast and easy. Now wait time and the gentlemen who helped me was awesome!
LACY WIf you're looking for a cheap truck rental with terrible customer service, this is the place. When we arrived, the employee was helping another customer. That customer decided not to rent the U-Haul, and instead of moving on professionally, the employee rolled his eyes. Despite that red flag, we went ahead and rented a truck. The whole experience felt unprofessional. If you care about customer service then who elsewhere.
ROEL CHaving Uhaul places that actually dork mind renting for equipment to go out of state, we had chalkenges with a place to rent us out of state
ELENA UAlways a great experience with this gentalmen! I used the same location earlier this year.
NYKOMI SGreat Customer Service! Kenny was helpful and Freindly!
Jackie DWe love this location thank you
NATALIE JKenny was very Helpful in assisting me with the Trailer,and also advising me of what to do for a rapid turn in after hours,. God Bless you Kenny and have save and GREAT day... Will return.. Franco
VENTURA FVery rude and poor customer service at this location U-Haul representative was not helpful at all, left out all of the important details and failed to inform us we needed to download the app and submit photos of equipment and did not give specific instructions about returning after hours. It was very stressful
JOSE VGood
RAHUL KAll the staff both on phone and in person helpful, friendly and courteous
BRIAN HOn top of the initial fees, they will charge you more than a hundred dollars of fees for a one day rental. I returned it on time, folded the moving blankets, sweeped the truck, made sure everything was perfect and clean, and they somehow came up with more than $100 of charges and fees. I followed every single step and somehow a one day rental turned into $200 dollars.
DAVID VIt was good service and the staff was friendly
GAURAV STalk Nicely
KUMAR PKenny gets the job done. Always has great customer service.
SABRINA GNothing to improve. Great customer service.
CONNIE DAll good
MIKE SInside of the truck smelled so bad. The odor was so strong all my furniture now smells like it. We had to sweep all the trash from the truck before we could even load it. It was so disgusting. Worst experience ever!
Guilbert CKenny, the gentleman who assisted me with my rental was excellent! He is an asset to U-haul. He offered great customer service with tested and reliable experience.
MIA LWas very helpful and informative!
ANGELA CThey got good haul trucks if someone can move their house u can get from this location and this location near to us
GAGANDEEP SNo improvement comments. We think you are doing a great job. Anytime we rent this is our go to facility.
David SKenny was very helpful and understanding made sure there was plenty of air in the tires and that everything worked before I left. He also had a good attitude and was very friendly.
JEFF CThe guy that helped us was awesome. I just can't remember his name. Very happy with his customer service
SETTA MBad money calculation more money charge
SOHAN SVery friendly and efficient
DARRYL MI picked up a faulty trailer did not feel safe towing back
EVERARDO SNone
SUZAHN LI was and have been very happy with the service the have provide to me.
HORTENCIA DGreat job easy and convenient
MIKE SLocation was changed from 3 miles away to 21 miles away at the last minute and pick up time changed one hour later. This put my day behind by almost 3 hours on moving day.
KENNETH SOnline app was buggy- the service rep inside had to finish the check in for me. He was a very friendly and easy to work with fellow.
Brandi FGreat attitude
MARIA MGreat customer service.
JOANNA RI was referred here by another person and I will also refer to this location. Kind, courteous and friendly. Couldn't ask for a better salesperson!!! Thank you very much!
NANETTE TCustomer service Exemplary! I wouldn’t change a thing.
Joan JThe guy who worked there was very nice and accommodating. He helped me with everything i needed. The truck was good for what i was doing. The price was reasonable.
LORENZO MGive me a refund for incorrectly charging me! I have talked with two customer service representatives and nothing has happened since Sunday. Help me. Contract number 22288830 Their lock box is broken. Could not do 24/7 drop off so don’t advertise it.
Parker LRep was very helpful and had great customer service I would recommend a thousand times over!
KEHLANI DNothing is best
KAWAL SGreat customer service,Great staff! Definitely will go back. Will recommend to anyone!
EDWARD RPlace was filthy and falling apart. Towels just laying on the floor, dirt everywhere, cobwebs everywhere. Looks like it hasn’t been cleaned in years. Trailer was filthy inside, so much dirt. Tires were bald. Rep helping was very odd, used profanity, and extremely unwelcoming. He also was talking about inappropriate and illegal topics, such as committing fraud and government conspiracy topics. Won’t be going to that location again. I felt very uncomfortable.
NICOLE M