Customer Reviews for United Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of United Self Storage LLC

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Fredy B. on

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The customer service was excellent

Taylor S. on

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Awesome service bless you guys

Savanna T. on

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Maria L. on

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William D. on

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Rented a small truck for 2 days...a)l was great!

Andrew G. on

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thomas T. on

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DAVID F. on

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The people were very friendly. They told me it was going to be one of them out but it ended up being more. I guess I went further than they thought I was going that was fine to make that alert additional payment I what I did not like but they threatened attorney fees and all that stuff when I told them we were going to come up with the money and pay them. They do not need to send a letter out threatened us attorney fee Court causes and all so I would not go back to them at all.and if that's a U-Haul policy they need to change it cuz they will lose a lot of customers they just lost one here

LEROY V. on

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Frank B. on

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Absolutely nothing, Maureen was an absolute pleasure to work with. If you need a UHaul or a storage unit go to United Of Pasco, its top notch !!!

Samuel E. on

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James F. on

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Lynne N. on

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Mark L. on

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Customer service is awesome!! I always go to that U Haul.

angela S. on

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William W. on

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Manager was excellent.

Richard C. on

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Gregory B. on

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Donald P. on

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Rodney R. on

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DON B. on

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Albin B. on

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Rodney R. on

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Everything is perfect Thanks

Michael G. on

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Doreane M. on

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Everything was perfect with the experience and all went well. Will definitely tell others about your location.

Susan Purvis G. on

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Randall L. on

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Melissa T. on

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This location is awesome! Small friendly and very personable. Everthing was set and so easy from start to finish. At first i went to the wrong location . After making it thru a large maze of things to be sold , i was told i had came to the wrong place. It was a blessing. The Rental location was great ! YES, i will be back.

James W. on

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The rental truck pulled to the right could not make it up to 65mph.

Arona W. on

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This location and people there were great but we used the uhaul to go to Ft. Lauderdale and we had all of our tools, clothes, and electronics etc in the uhaul. We hit a lot of rain on the way there and on the way back. Well when we unloaded our belongings a lot of stuff was ruined as it leaked in the trailer. Thats the point of getting an enclosed trailer. We threw about 400 in tools. 1 tablet was ruined with water damage. Cell phone chargers. All clothes had to be rewashed which i had a ton of clothes in the trailer. 2 kids and 2 adults plus the 4 bags i received while i was down there. Quite bullshit.

Rick S. on

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Steven K. on

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MELVIN B. on

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LOIS B. on

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OLENNA B. on

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John J. on

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Nothing The lady who helped me was probably the finest u haul employee i have ever encountered! I am sorry I do not recall her name, but she deserves a raise and praise!

Elaine S. on

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All the Staff were excellent, great customer service.

Anthony F. on

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james S. on

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This was the second time I chose this location for a truck. They have my business for life. I have many Uhaul dealers within a 3 mile radius to choose from, afterall, a truck is a truck. It is the people at this location that make ALL the difference. Thank you, James Shafer

Maureen M. on

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The lady there was very friendly and very helpful. Wish i wasnt moving out of state. I would have gone back to her.

Mildred M. on

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Nothing that comes to mind

stephenie M. on

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Damon C. on

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gary F. on

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The customer service was excellent and Sheila went above and beyond to explain all of the details which made for a great experience renting the much needed trailer for the day !! Thank you Sheila. A+++++ Employee

barbra W. on

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Raymond S. on

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The two ladies who work there are an asset to your company, honestly the best experience ever in renting a truck!!!

steven L. on

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Lights didn't work could check unit before customers arrive

Sandra L. on

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this facility is gorgeous!!!! so well maintained,the agents were friendly and very helpful!!!!!

shannon W. on

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When asked if I should use cash for the deposit because I couldn't afford to have a hold of any kind on my card due to my current situation...I was told that my funds would go right back into my account as soon as I brought the truck back and settled up with them!! Well, that did NOT happen..after I "settled up" with them I went to ask about the hold, she immediately turned around, picked up the phone, and began speaking to another customer. I didn't have time to wait for her to get off the phone and shortly found out that I was not able to get my money back for 5 to 10 business days!! That was the second problem I have had with U-Haul and we'll never rent from them again

Keenon W. on

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RICK L. on

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Christy O. on

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Computer system wasn't working properly it took some time to get paperwork done, she did old school paperwork to make sure everything went smoothly, they were very polite helpful and made sure everything was safe. Very friendly!

james B. on

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Mike L. on

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Tout était parfait

negron W. on

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Kenneth J. on

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Friendly and helpful employee!

Jim B. on

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Tammy R. on

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David M. on

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Kevin W. on

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Great experience. Thank you

charles C. on

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E-Z TO WORK WITH IF YOU NEED A U-HAUL THATS WERE TO GO

Aaron C. on

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Terry B. on

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Very Pleaset

David M. on

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David M. on

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John W. on

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Jacob S. on

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brian U. on

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Great people very friendly pleasure renting for here thanks

Kelly Z. on

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Patty D. on

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Very nice staff

Derah D. on

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Michael J. on

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Ruth W. on

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Very helpful

Calvin A. on

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Young lady (Ms. West Virginia) was nice and made it a pleasant experience. I will differently refer others and be returning.

Victoria M. on

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ron W. on

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Nadine S. on

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The people who run the storage units and truck rental are very super nice and poliet people. Thank you

Derek L. on

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Excellent, fast service. Couldn't ask for a anything better!

Diane A. on

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Excellent customer service

Laura M. on

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The original order was priced for 90 and the pick up location changed 3 times and 2 different drop off locations..should give me a full refund of 130 plus my deposit of 100 had to also burn more gas

Joesph S. on

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Dwight H. on

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Christine H. on

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everyone was great!!

Robert E. on

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BEN E. on

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BENVENUTO C. on

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The husband and wife team customer service is the best of ever experienced from any company. They are professional, courteous and help you I every aspect of your experience. Excellent.

David K. on

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Kathy was wonderful to work with! Truck was clean, ran well. I would definitely recommend renting from this location! 5 stars

Thomas R. on

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Richard C. on

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Shaleigh R. on

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Raymond S. on

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Usually I don't do surveys, but these people were so nice and efficient you lucky you have them as employees..

Cynthia R. on

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Curt H. on

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Jim D. on

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The rep there was having internet problems but she got me through.

omar R. on

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friendly and fast

Brian B. on

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I was very pleased with customer service from pick up to drop off will definitely go back to this location again

Tammy G. on

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Claira B. on

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Christine L. on

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Claira B. on

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