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Donna B
Customer Reviews for United Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved this trailer at the UHaul on Grover Cleveland in Homosassa Springs, FL. I went to check on the rental and the person working told me I was going to have to go to Ocala, FL to pick it up. When I got the text confirming the reservation, it changed again to Port Richey, FL. I had to drive 46 miles (one way) to pick up a trailer that I was supposed to be able to pick up in Homosassa Springs, 5 miles from our RV Park. Even though the location in Homosassa Springs had a 5 X 9 on the lot. It was reserved for local only. Other than this fiasco, the New Port Richey location was great. People were friendly and helpful.
RICHARD KNice people...
ARNALDO GI had excellent customer service & will definitely recommend United Self Storage of Pasco in the future. However, I do have one huge issue & complaint about the cargo van that I rented. When I opened the glove compartment I was horrified to watch dozens of roaches running out. I did not feel that my belongings were safe from an infestation so I chose not to risk bringing them to
TRACIE AEveryone was very helpful. The first place I called didn't have what I wanted so they found another facilty that did and was close by as well. The gentlemand at the pick up location was also very helpful and walked me thru everything. Great service!
WILLIAM DThe inside of the truck itself smelled like cat spray and everything was sticky from the seats to the cup holders. We had to buy a bottle of angry orange to clean the inside so it did not smell so horrible. We were never trained properly on the equipment ie... checking tire pressure etc... just informed here is you truck tow car carrier hooked up there ya go. I feel the employees need more training even if they are not a uhaul store.
LAURA JMet the associate outside and dropped off key.
Thomas TEverything was great
ADELA MVery friendly and knowledgeable, great husband and wife combo
SAMUEL OI was so pleased with everything Maybe a spray wash bay to clean out the trailer
Gary SHad to go there to pick up trailer. The man was not very friend.they also don't take cash there no sign on the door say that.hook the ball the wrong way on the trailer I had a suv not a truck so the hole trip the trailer was not balance it was pulling down I will not be using u half again i.they also told me on the phone when I called it would be total $122.00 I go and the total was $174.00 ni asked on the phone is that the total price he said yes. So why was I charged 53.00 more not a happy customer. I use your storage bin in fla got a hitch from use and rent the trailer I really not happy
SUSAN BThe staff was professional and courteous. They certainly serve the community well during the struggling time for everyone with Helene. They were joyful and made a hard situation very pleasant.
PATRICIA GI came at 1145 am. Waited foran to finish chit chatting with people. At 1150 I said what I wanted to rent. 4x7utility trailer. I was rudely told that he closed in 10mins. Then I replied with, "well then we better hurry then."., After a huge sigh, At 1153 he starter the computer paperwork. At 12:01 I pulled out with a 24 hr rental. Next morning I was woke up by woman from Uhaul wanting to know when I returning the trailer because "I HAD TO BE BACK... I stopped her and told her I had a 24 hr rental I paid for and would be back at noon. That was not acceptable to that lady and was told I had to be back by 11:53. Again told her the trailer I paid for started when it was finished be hooked up. 12 noon. Again very RUDELY I WAS TOLD WHAT I HAD TO DO. AND I SAID AFTER WAKING ME UP AT 830 IN THE MORNING I WOULD BE THERE BY NOON. I WAS THERE AT 1155. BACKED TRAILER IN. AT 12THE SAME GUY CAME OUT. BO GREATING NO HELLO NOTHING. I WILL NEVER USE THIS FACILITY AGAIN, and seriously thinking of never using uhaul again
SHERRY BJoe Palmer was extremely helpful and professional. When I rented the van the management was also very helpful in explaining how everything worked and it was spotlessly clean. Thank you
CHERYL SWhen I we spoke over the phone about the time I would be dropping off the truck that evening bc I was running a little behind, she stated that I would probably be charged and the she said l, I just did the contract and it’s not charging you anything extra so you are okay. I will send you over the new contract. I never received the contract that evening and just noticed yesterday that I was charged an extra $235 and that I was sent a contract the following day and it had my signature on a contract I never signed or authorized a promisory note. I am expecting a refund and for this so called promissory note I never signed or authorized be rectified. It was signed WITHOUT my consent.
Efrain MThere were two separate blowouts that left us stranded on the side of the road waiting for roadside assistance. It cost us about 6 hours.
JACOB RAwesome, this team is the best!
Wendy PLori and her spouse were amazing! We arrived exhausted and riddled with anxiety and they were a calming, grounding presence. We had multiple challenges that they willingly solved for us. They did not have to go the extra mile and yet they did without hesitation. We will be forever grateful to them both at United Storage.
Michelle VThe only improvement could be the website. Everyone was so friendly and helpful at the location we used!
Candice WExcellent all the way
DAVID TThe owners were very pleasant. Got me squared away quickly.
William MAmazing experience with United Self Storage. Staff super friendly, professional, and called me back regarding the furniture dolly I forgot to pick up from the Pickup location in Miramar. I noticed they removed the charge which I greatly appreciate. Recommend them without reservation.
Mokhtar Rnothing
Dennis G👍👍👍
annel gFIX YOUR U-HAUL APP!!!!!!!!!!!!
MICHAEL Lvery pleasant and professional staff. Great experience!
Michael MGood customer service.
Eli CFriendly service with a smile
Andrew VGreat staff to work with
MICHAEL DMy rental includeds a utility dolly, but it was not in the truck.
JAMES MEvery thing was excellent and I still think that silverado is a beast !!
Matthew kJust keep up the good work and the customer relations. Your agents were very understanding with renters who do not normally rent or use your services.
David SStaff awesome thank you again will use in the future
Kristin TGreat service!
James CThe service was awesome! Truly appreciated the team that helped me with move.
Wendy PWhen I got the truck the check engine light was on, and it shook something fierce!
Karen LNothing, Tammy & Dale we’re both knowledgeable & helpful Smooth & easy transaction
joe cGreat customer service
Michael KThis location is so much better than the Jasimine location down the street. Top notch. You should have the Lady at this location train the Jasimine location about customer service and how to treeat their customers.
Ronald AExcellent location. I will be using this location from now on after a horriable experience with the Jasimine location in Port Richey, Fl. Will refer all my friends away from Jasimine to this location.
Ronald JReserved 26’ truck and it made a tea station for me the next morning I go to pick it up and they say we don’t have 26’ truck for you but if u want a 15’ we have. If not can cancel the reassertion.
het pAlways a great experience
Jorge LThe lady that filled my order was fantastic
Jim WEverything works just fine I don't have any recommendations
John STruck could have been cleaner I've never rented anything from uhaul so I returned truck alot cleaner then when I rented it
Jim WVery good customer service! :) The employees helped us with all of our questions during this stressful time of moving. Thank you for helping us and making things easier for us!! Highly recommend!! Emma & Blaine
Blaine PThe 2 people that run this location were phenomenal. Very quick check out and very friendly!! 10 stars!
Theresa L