Customer Reviews for Universal Detailing LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Universal Detailing LLC
Chuck W. on
I didn't reserve a UHaul under my namw
Micheal K. on
Contacted Uhaul by phone prior to rental to be told reservation not required. Went to rent a vehicle & location employee stated reservation WAS required, attempted to rent vehicle only to be told we had an outstanding balance of $500 plus which prompted two hours on the phone w/ Uhaul rep. Outstanding balance was not our personal balance & the time involved on phone to remedy the balance issue was not taken off rental contract/period & ended up paying extra day for rental. Told by location employee rental included up to 300 miles but contract (WHICH WAS NOT PROVIDED IN PAPER FORMAT WHEN VEHCILE WAS RELEASED TO US) indicated 200 miles which resulted in extra fees for mileage. Overall terrible experience, contacted Uhaul several times over the course of having their vehicle as well as follow-up with Regional customer Svc in an attempt to remedy all issues but have NEVER received a call back from Uhaul. Will never use this service again & will continue to communicate terrible customer service received.
jaime w. on
n/a
Matthew F. on
Supervisor was late to location - ignorant and disrespectful on phone and handling of situation
Victoria C. on
No one was there who could get me the key. When i called to say i would be late and asked if that was ok, the person on phone was either high. , greatly distracted or just plain dumb as made me repeat myself several times and didnt know what i was talking about. Truck was clean. Transmission has serious issues!
ALBERT G. on
Continue to work on service to others
Arthur H. on
There is no order and this place is unprofessional.