Customer Reviews for Universal Glass
(U-Haul Neighborhood Dealer)

94 reviews

4708 Graneros Rd   Colorado City, CO 81019
(Location Moved currently at 4708 Graneros Rd Colorado City Co 81019)

(719) 676-2567

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(719) 676-2567

4708 Graneros Rd
Colorado City, CO 81019
(Location Moved currently at 4708 Graneros Rd Colorado City Co 81019)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

Melanie L. 
Rating:
5.0

Easy to find and easy to dropoff

ADAM S. 
Rating:
4.0

Customer did not leave a comment.

Kurtis A. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
4.0

Everything was great except the app wouldn't upload my picture when trying to check trailer in after hours. Thankfully customer service answered the phone so I could let them know I dropped the trailer off on time.

Scott F. 
Rating:
5.0

Fast and easy checkin. Super friendly! Easy to return vehicle.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Kelly O. 
Rating:
1.0

Arrived at 8:00 as contract stated. Didn't get to leave until after 10 o'clock! Could not get the "code" to the box containing the keys to the truck. Called U-Haul twice and had to re-enter all my data again. Asked the owner if he could get the keys and he said no! He stated that the box was under U-hauls control. Question; how do the keys get into the box? Does someone from U-haul drive out to the site and put them in? Yea, I didn't think so. I have used U-haul many times, but never again.

Daniel W. 
Rating:
3.0

Drop off 2 days early, shop closed.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Barton K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Would not use uhaul ever again an will tell everyone about your really bad an unsafe company

William M. 
Rating:
1.0

Worst customer service ever not concerned at all with safety or uhaul at all 80 miles each way to pick up mt 3 week reserved truck Trailer didn't have lights but sent me down the road with no lights to go thru major cities So sad is uhaul

WILLIAM M. 
Rating:
1.0

Monday, Aug 10th I picked up the truck and car transporter. I had scheduled to pick them up in Pueblo, 90 minutes north, but U-Haul changed the location at the last minute and had me picking them up 25 miles south of Pueblo in Colorado City. I didn't like that because the original spot was a real U-Haul place and the new place was just an industrial yard of some sort, run by a Marine-looking young guy whose wife ran the U-Haul franchise and she wasn't there and he was grumpy about having to take on her duties on a Monday morning. I'd ordered 4 dozen moving blankets and they didn't have that. They had 6 blankets. He suggested I drive up to Pueblo to get more. Nice. Then the U-Haul guy pointed out how to attach the car trailer to the truck, but wouldn't demonstrate because of "insurance reasons." It was already hooked up, so I drove my car up onto the trailer and the hitch fell off the truck and buried itself in the dirt. Not only that, the trailer fender was in the way of my front door so I couldn't open the car door when it was up on the trailer. I had to wriggle out the window to go tell the U-Haul guy what had happened. He cranked the trailer tongue back up by hand and hooked it to the truck and told me my car door was too low to clear the fender and that other cars had higher doors. I thought, "Shenanigans!", but was operating sort of in a state of shock about the whole move, so I didn't say anything and instead drove 65 miles back home to the the mountains with my window open. I towed it up the last mile-long dirt road to my condo with the window down and collected all kinds of dust inside. I was grumpy about that so the minute I got home, I got on the internet to your U-Haul website to complain and somehow found a video that showed how I could disconnect and lower the car trailer fender out of the way and then any car door would clear the tires underneath. It would have been so easy if the guy had just shown me how. I wasn't happy about any of that, but at least I didn't have to tape a flappy garbage bag over the window and drive 900 miles to Arkansas that way, hoping for fair weather. One other thing: i pointed out some scars of the truck and the U-Haul guy said "Don't worry about that - you have complete insurance and could total the truck and you're covered." Do you like your insurance and equipment discussed that way?

malcolm M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Very accomodating, easy and fast!

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Nothing they went out of their way to help us.

Christopher Higb H. 
Rating:
3.0

No one at the site. Dropped off at locked front door.

ROBERT K. 
Rating:
5.0

Thank you for your swift attention and friendly demeanor!

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Beverly T. 
Rating:
5.0

Excellent customer service

Edith M. 
Rating:
3.0

I dropped my truck and keys off at location in drop box. No one was available this date but I'm sure the facility is great

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

I was treated professionally. I will return for future needs

Dennis M. 
Rating:
2.0

U-Haul sent me on a 3 hour drive to pick up the 20 foot truck. The appliance dolly was not there, so I had to call around to find one. When I found one it was at the location I requested to pick up the truck to start with. I was informed that they not only had the dolly but the truck as well. They also had the 26 foot truck I needed so I had to rent it a day early so as to insure I had both of the trucks I needed. By the time I was finished with the renting of the trucks and dolly I was unable to load anything that day and I didn't get back home till after eleven that night. because of having to find someone to ferry me back and forth to pick up both trucks. I was very disappointed with the rental!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Vernon A. 
Rating:
3.0

There was no one there when I dropped off the trailer; however it was easy to park the trailer.

Craig H. 
Rating:
5.0

Bought a ball and hitch from your Lakeland, FL location before leaving. The ball needed to be attached to the hitch and the service department did this for me. At the end of my drive to Colorado I discovered the ball had not been torched down properly and had nearly come off the hitch! There was less than half an inch of threads before it would have released from the hitch. Very alarming since I had gone over a steep mountain pass at the end of the trip with live animals in my trailer. I am hoping this is addressed so that no one losses their life over such a critical issue. I can provide the store where this occurred once I unpack everything and gain access to the receipt.

Antara S. 
Rating:
5.0

Customer did not leave a comment.

Beverly T. 
Rating:
3.0

Customer did not leave a comment.

patrick K. 
Rating:
5.0

Customer did not leave a comment.

EUGENE S. 
Rating:
5.0

All went well, thanks, Richard.

Richard T. 
Rating:
4.0

Great people, great trailer, and it was set up in a hurry.

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
2.0

Help you customer especially if 1st time customer and do not know what to do. If computer down call 800 number to help. Had to request they take my contract number to report receiving the trailer. Just to make sure we called 800 number ourselves to report drop off after disconnecting.

Gerald P. 
Rating:
2.0

Customer did not leave a comment.

George K. 
Rating:
5.0

In and out quickly great service

Chris D. 
Rating:
4.0

Great service and friendly will be back here to rent.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
3.0

My bill was wrong and said it would be fixed when I go to my destination. When I got to destination they couldn't fix it. Different marketing area. What a mess

Thomas M. 
Rating:
2.0

Customer did not leave a comment.

Steve D. 
Rating:
4.0

Customer did not leave a comment.

pam B. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
1.0

We waited an hour for someone who knew how to rent out the equipment. When we tried to return the equipment at our destination, they tried to charge us an extra $160 because our rental agent set up the rental incorrectly, forcing us to drive back to his location and return our equipment there or pay extra.

Chris G. 
Rating:
2.0

Personnel did not know how to complete turn-in paperwork, charged us for gas (returned truck with more than was in at pick-up), charged us 2 extra days instead of 1, had to make complaint to U-haul corporate, still waiting on reply. Also not a good experience.

Roxie F. 
Rating:
5.0

Jennifer went above and beyond to help us out and we were so appreciative of her kindness!!

Jamie Z. 
Rating:
5.0

Have cruise control on long distance trucks.

Janet W. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
5.0

Customer did not leave a comment.

allen H. 
Rating:
4.0

folks were very kind

anthoney H. 
Rating:
5.0

Sell me one of those trailers....

Scott C. 
Rating:
4.0

Customer did not leave a comment.

CHERYL C. 
Rating:
5.0

Customer service at both the pick up and drop off locations was great!

Katheryn J. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
3.0

This location needs to open on time not 1/2 hour late.

Gina B. 
Rating:
5.0

Customer did not leave a comment.

BENNY A. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Using it again in two days

TERRY K. 
Rating:
1.0

The branch at Universal Glass is a joke. They wouldn't print me a receipt, they didn't have the right truck originally, my quote was not reserved, and I think that the guy running the place was a tweaker

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
3.0

Customer did not leave a comment.

Lori U. 
Rating:
5.0

Excellent customer service very friendly best uhaul locations I have ever had

Wayne D. 
Rating:
4.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

A better open trailer selection would have been nice. I am not bashing the location or service I received. The trailer was over kill for the motorcycle I was moving. Kinda pricey as well.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Dodi M. 
Rating:
4.0

Customer did not leave a comment.

Ariel A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

JR H. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Leroy V. 
Rating:
4.0

Customer did not leave a comment.

Courtney C. 
Rating:
5.0

Customer did not leave a comment.

Vickie W. 
Rating:
4.0

Nice people.

geri R. 
Rating:
5.0

Customer did not leave a comment.

jessica S. 
Rating:
5.0

Customer did not leave a comment.

glenn O. 
Rating:
2.0

Very poor pick up experience. I don't think it was the local facilities fault. He was absolutely unable to pull up the contract information I previously completed on the U-Haul site. Even more frustrating was the fact that the U-Haul site wouldn't accept my credit card (or the second one for that matter). Wasn't an issue with my card, but with the U-Haul site. Only issue I had with the local office was that the place reeked of cigarette smoke. Not a normal experience in Colorado where non-smoking facilities are the norm.

Larry S. 
Rating:
5.0

Professional service and help

mike M. 
Rating:
5.0

The customer service, care and attention received was excellent. The small uhaul truck would've been more convenient to use if it had had a ramp accessibility. I will need to rent a small uhaul truck in a few weeks for the heavy appliances left in the house. Having a ramp, even a detachable one, would make the effort of moving these items less worrisome of being damaged. Thank you.

letha S. 
Rating:
3.0

Convenient - but have more seats if additional customers come in - OR - be sure they know to make an appointment!

Bob M. 
Rating:
1.0

had to wait an hour and a half at 2:00 in the afternoon on a weekday because there was a note on the door stating "back in 30 min". at 3:30 rep comes slowly walking up while on his phone - computer didn't work to get my contract - HORRIBLE EXPERIENCE

CHRIS S. 
Rating:
4.0

Customer did not leave a comment.

DON W. 
Rating:
3.0

Customer did not leave a comment.

tammy S. 
Rating:
3.0

Why did I have to drive 30 miles to pick up a trailer when I reserved it at a location 2 miles from where I lived?

Randall R. 
Rating:
3.0

Customer did not leave a comment.

bILL B. 
Rating:
3.0

Proper maintenance on your equipment for long hauls.

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Great customer service!

KEVEN R. 
Rating:
5.0

Very small location/office but friendly and professional staff. I will use their services again and recommend to my friends.

Ismael R. 
No reviews have been submitted for this location.

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