Customer Reviews for Universal Medical Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Universal Medical Supply

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Miguel Q. on

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Lorraine D. on

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Nothing, ladies were very polite and clear on how everything was.

Flor R. on

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PAULA L. on

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Yudit H. on

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Lorenzo A. on

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Javier G. on

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Julio P. on

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Danny P. on

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It’s best to have the fuel of the truck at full. I received and return it at a quarter, but it’s easier for customers to receive it full and return it at full. The customer service was great though, the young lady was really kind and nice.

miguel C. on

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The Service was excellent. The vehicle was in a very good conditions. For sure I will use your services in the future if I need it Thanks

raul V. on

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Had to return to sweep some minor debree from the truck or get charged $25.00. Totally ridiculous.

Roland O. on

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Roland O. on

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Jose A. on

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Roland O. on

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Excellent service quick and fast and very conscious of customer need.

Connie J. on

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Although clean, the truck was old and in really bad condition. Torn seats, shaky steering and wasted probably twice as much gas as it should have. Love the location and the people there but they need newer equipment.

Michael C. on

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jasmin B. on

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Ricardo L. on

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Roland O. on

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Enrique M. on

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Andres S. on

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reinaldo J. on

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Christian C. on

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Natalia D. on

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Regnier G. on

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TOMAS Z. on

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MANUEL N. on

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Keep the place, the trucks and the service as they are now. It was great doing business with Ms. Rebeca.

Miguel V. on

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asier A. on

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You guys are ok

Reynier D. on

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Rene D. on

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Carlos R. on

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All is very good and fast, I love this Uhaul....

Christine R. on

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Customer service was excellent.

Alexis C. on

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Servicio excepcional

juan A. on

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juan A. on

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Roberto G. on

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Very good service

Bruno S. on

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I would like to highlight Christ's exceptional customer service skills (the reception). Your installation is very lucky to have it.

Cesar T. on

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Great Service

Harold G. on

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Carlos E. on

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Henry A. on

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Juan B. on

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EXCELLENT I RECOMMED

Andy P. on

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Alina pando M. on

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Excellent

Juan C. on

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Rebecca was excellent. Very helpful when the reservation system was not working very good

PAULA L. on

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Roland O. on

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Roberto R. on

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Excellent customer service

david B. on

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The policy must change. When I rented a U-HALL in August the utility hand truck came with the truck, yesterday the utility hand truck was an additional $7.00

Hernán P. on

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Patricia G. on

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Gracias por el servicio todo fue espectacular!

Candido D. on

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Excellent service from the office renting the equipment

Niel N. on

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Enrique T. on

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Madelin M. on

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Great service

arturo R. on

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candido D. on

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Niel N. on

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Jorge B. on

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HUGO M. on

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They created a wrong bill and I paid more than I requested...

Luis P. on

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Asdrubal F. on

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great

Rafael D. on

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angel D. on

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Hany G. on

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They did not answer the phone before 9:15 Wen they answered, they said that they will close at 4 PM, so I had to leave work early to pickup the van on 8/1 before 4 PM. Staff appeared to be polite and when asked again when they close, they said 4 PM and that I can drop off the key in the outside box. Nothing mentioned about extra charges or anything. I returned the van shortly after 4 and left the key in the box. They called the next day asking when did I return it and I said around 4. The lady said that I will be charged an extra day and why didn't I texted them when it was returned. I was mad at this manipulation and she finally accepted to charge me one day. So ridiculous.

Jairo R. on

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Excellent service

Humberto Z. on

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None

Roland O. on

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Raul Q. on

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Roland O. on

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Rafael J. on

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Alejandro G. on

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the check engine light was on and I was told that was normal, the staff at the rental office was courteous and quick to get me in and out .

Gerardo P. on

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JORGE F. on

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Everything was great. I always rent from this location and they are always available and very friendly .

Jorge R. on

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Very Friendly

Reinaldo R. on

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JAVIER H. on

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JULIO P. on

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Great

Nelson R. on

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Fast and easy

JOSE S. on

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The only complaint that I have is regarding the gas fill up. I was told to take a picture so that I can fill it up to the same level upon returning. However , I was charged 25 dollars because it was not exact. I was hit with the fees and I do not find this very fair. Not happy about that.

Reinaldo C. on

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Julio P. on

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I am a regular customer and the service is always great

Nelly G. on

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What I was more upset about was the lady that called me twice after I dropped it off. Once to see when I was going to drop it off (I had dropped it off at night and she had called me in the next morning to see when I was going to drop it off) meaning she and/or coworkers didn’t check the drop off box that I had dropped off the key and contract and they didn’t check the extra truck that was parked there. Then she called me to tell me that I was going to be charged an extra $2 because of some meter failure and miles I didn’t use since I didn’t have proof that I actually drove the miles I said I did. Then the lady went on to tell me that she knows that I was upset (when in reality she didn’t) she personally would give me the extra $2 i was being charged in person if I went in person to get it. But I was only upset with how it was being explained which first didn’t make sense to me and then it being explained with attitude when I didn’t understand which was necessary. So a really bad experience overall with the customer service for that location at least with the lady who took care of my truck rental return and the truck itself wasn’t really all that well maintained in the inside which I didn’t mind too much

Jorge F. on

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I think the people answering the calls in the 1-800 number should have a little bit more knowledge and sound a little bit more enthusiastic about the company they work for . The agent I rented is amazing this is my 2 time I rent from the office of 2721 sw 137. Thank you

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Great service. Will definitely use them again

VLADIMIR R. on

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muy buena atención y excelente servicio lo recomiendo

Paulo M. on

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Julio P. on

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Great customer service

ALICIA L. on

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Nelson R. on

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Process was easy,return process was very well explained

Miguel F. on

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Amneris B. on

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everything was fine

Paulino H. on

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AMPARO C. on

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The ladies were wonderful

Maykel B. on

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AYMAN E. on

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Orlando G. on

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the truck in very good condition, clean, was parked at the exact time at the pick-up point. good attention of the staff of the rent, congratulations

Carlos L. on

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Excellent, Thanks