Customer Reviews for Universal Rentals
(U-Haul Neighborhood Dealer)

569 reviews

210 W Perkins Ave   Sandusky, OH 44870

(419) 621-7713

Hours

  • Mon–Fri
    8:30 am–5 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(419) 621-7713

210 W Perkins Ave
Sandusky, OH 44870

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–5 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Uhaul should consider moving their trucks from 1505 Milan Rd. The dealer was not there for pickup and put me behind schedule. He did not respond to my calls or Uhaul calls.

Yvonne M. 
Rating:
5.0

Customer did not leave a comment.

Randy B. G. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
3.0

$85 for a one day use! Thought it was expensive! Looks like everyone is jumping on the bandwagon and ripping off their customers!!!!!

Jorge S. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Antuan B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Excellent service, easy to rent and drop off. 👏

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Patrishia J. 
Rating:
5.0

Very easy to get the truck and return.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Keely G. 
Rating:
5.0

I love dealing with this location

Sedric C. 
Rating:
5.0

I rented a 12 foot trailer. Very heavy to lift onto hitch. Do t know why there is no jack. At least at pickup they did it for me. However at my drop off there was no help. It was all I could do to lift it off the ball.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

LEWIS L. 
Rating:
5.0

I put gas back where it was and they still charged me 24.00 for 4 gal

James D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very great place the best every love them

George N. 
Rating:
5.0

One impressive thing is the rest rooms are cleaner than the hospitals

Brian W. 
Rating:
5.0

Absolutely nothing!! Everything was perfect!!

Chase G. 
Rating:
5.0

Not a thing. The gentleman that took care of me was very people friendly. Very nice man.

Pamela M. 
Rating:
5.0

Employees are very helpful and made for an easy rental process

Lisa F. 
Rating:
5.0

I would highly recommend this business for UHaul rentals. They were very helpful and accommodating!

Laura B. 
Rating:
1.0

Less than a full tank of gas. System wasn't working so scanned my license for an hour, as I paid movers to sit and wait on the uhaul system to work. Ridiculous

Shawna H. 
Rating:
5.0

Universal Equipment went above and beyond to make sure I had lights during hookup and everything was working properly.

Yvonne M. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Very professional and down to earth. Made it simple and I thank you for that!!!

Orrie C. 
Rating:
4.0

Customer did not leave a comment.

Jay K. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

I find the app difficult to use. For me it's difficult to navigate for the self check in and return, but that might just be me.

KATHRINE B. 
Rating:
5.0

Great service!

Raquel R. 
Rating:
5.0

Excellent service. Easy pick up and drop off location.

James C. 
Rating:
5.0

Customer did not leave a comment.

MARTHA Q. 
Rating:
1.0

Customer did not leave a comment.

ELLEN C. 
Rating:
5.0

I came in about 2 min before closing and they were very helpful, checked me in without complaint and accepted the blanket miscount when he was able to verify it on the unopened package. Very nice, helpful, and pleasant to deal with.

Harry F. 
Rating:
1.0

Give me back my 40 miles of gas that I over load your U-Haul truck please and thank you.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Austin G. 
Rating:
5.0

Great Service Rep. Fast and easy

DONALD N. 
Rating:
5.0

I'm sure you weren't informed from previous drivers - but the van needs transmission work - as it often shifted into 4th instead of 6th while at highway speeds - taking it from 2600 Roma to 3500 rpms with no acceleration.. the fuel consumption was affected I'm sure - as it cost nearly $110 for 280 miles

Kurt J. 
Rating:
5.0

Customer did not leave a comment.

JILL W. 
Rating:
5.0

Customer did not leave a comment.

LETESHA D. 
Rating:
4.0

Customer did not leave a comment.

ALISON N. 
Rating:
5.0

Personable guy assisted me and whole process and rental was excellent

BENARD B. 
Rating:
5.0

Give all the guys at Universal Rental a raise! And a treat for the old watchdog on duty, who always comes to say hello.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
5.0

I have no complaints. I have done business several times at this location and everything has worked out fine each time! I would definitely recommend them. Amy Christiansen

Amy C. 
Rating:
5.0

Nothing

Tom B. 
Rating:
5.0

I do not see that there is need for improvement. They are very helpful and are friendly and considerate people. Thank you.

August G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

Great experience. Staff was great to work with. Truck was ready and had no issues. Highly recommend Universal Rentals.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Friendly and humble staff.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

janet F. 
Rating:
5.0

Customer did not leave a comment.

Laquatia W. 
Rating:
5.0

Customer did not leave a comment.

Spencer W. 
Rating:
5.0

Mike was very nice and helpful as well as his employees.

DAVID O. 
Rating:
5.0

Great service, super friendly and easy to find.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

MARTHA Q. 
Rating:
5.0

Customer did not leave a comment.

DEAN J. 
Rating:
4.0

Mobile checking in is terrible.. App has way to many glitches. Had trouble getting key as there wasn't enough lockbox. Also trouble checking back in ... the appt wasn't working properly.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Not a thing! Mine was extremely helpful, friendly, courteous and knowledgeable!

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great people, very helpful.

GWENDA F. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

UHAUL agent was very helpful. Answered all my questions. Everything was just perfect.

MEGAN O. 
Rating:
5.0

They're super nice, explained everything, was willing to work with me if I had any problems...really felt comfortable. Much thanks 👍😊

CHRISTINA F. 
Rating:
5.0

U haul Staff are very professional,polite very helpful for me the most important is the Customer Services. U-haul Universal have it all Customer Services Truck & Equipment in good condition. To improve continue the good services have and may be extend hours in the office rental on weekends. THe Best. 10+ 🙌

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Picked up one way trailer from this location. Hats off to the employees at this uhaul. Flawless, friendly transaction. Always nice to talk to fellow boaters.

RAYMOND C. 
Rating:
4.0

U-haul told me to drop off truck on the corner of perkins ave and columbus ave in sandusky ohio. The drop off location was no where near the corner but down a ways. The guy at drop off place ( universal rental ) who was very pleasant checked my truck, all was good. He checked my milage and I was over 85 cents. He charged my card. I thought that was rediculous to charge me 85 cents.

Sharon C. 
Rating:
5.0

One thing is brakes started to squeal after they warmed up.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

W T. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Both men were friendly, respectful and helpful. Store was very clean

MATTHEW S. 
Rating:
4.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

The key/contract drop box could be highlighted a bit more. I had to search for it by driving around a bit before it was located.

Paul O. 
Rating:
5.0

Please contact me.

alison N. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
3.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

WILANNA A. 
Rating:
5.0

Customer did not leave a comment.

Kelley W. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
1.0

Despite signs on precautions against Covid 19 and the regulations required to stay open, None were observed, no masks etc. Asked about sanitation of trucks - none was answer. Truck required air in tire at pick-up - Mgr added but in one day- low air warning again. Needs repair

Sally L. 
Rating:
5.0

Easy and no problems, good way to move a motorcycle

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

Spent 45 minutes at facility trying to check out. Uhaul computers were down. Could not reach anyone by phone. Ended up leaving without paperwork. Had to call at a later time spent over 20 minutes on hold. Then person on the phone could not help me. Was terrible.

WENDY B. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Kristen T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top