Customer Reviews for Universal Rentals
(U-Haul Neighborhood Dealer)

529 reviews

210 W Perkins Ave   Sandusky, OH 44870

(419) 621-7713

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 621-7713

210 W Perkins Ave
Sandusky, OH 44870

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great Service Rep. Fast and easy

DONALD N. 
Rating:
5.0

I'm sure you weren't informed from previous drivers - but the van needs transmission work - as it often shifted into 4th instead of 6th while at highway speeds - taking it from 2600 Roma to 3500 rpms with no acceleration.. the fuel consumption was affected I'm sure - as it cost nearly $110 for 280 miles

Kurt J. 
Rating:
5.0

Customer did not leave a comment.

JILL W. 
Rating:
5.0

Customer did not leave a comment.

LETESHA D. 
Rating:
4.0

Customer did not leave a comment.

ALISON N. 
Rating:
5.0

Personable guy assisted me and whole process and rental was excellent

BENARD B. 
Rating:
5.0

Give all the guys at Universal Rental a raise! And a treat for the old watchdog on duty, who always comes to say hello.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
5.0

I have no complaints. I have done business several times at this location and everything has worked out fine each time! I would definitely recommend them. Amy Christiansen

Amy C. 
Rating:
5.0

Nothing

Tom B. 
Rating:
5.0

I do not see that there is need for improvement. They are very helpful and are friendly and considerate people. Thank you.

August G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

Great experience. Staff was great to work with. Truck was ready and had no issues. Highly recommend Universal Rentals.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Friendly and humble staff.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

janet F. 
Rating:
5.0

Customer did not leave a comment.

Laquatia W. 
Rating:
5.0

Customer did not leave a comment.

Spencer W. 
Rating:
5.0

Mike was very nice and helpful as well as his employees.

DAVID O. 
Rating:
5.0

Great service, super friendly and easy to find.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

MARTHA Q. 
Rating:
5.0

Customer did not leave a comment.

DEAN J. 
Rating:
4.0

Mobile checking in is terrible.. App has way to many glitches. Had trouble getting key as there wasn't enough lockbox. Also trouble checking back in ... the appt wasn't working properly.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Not a thing! Mine was extremely helpful, friendly, courteous and knowledgeable!

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great people, very helpful.

GWENDA F. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

UHAUL agent was very helpful. Answered all my questions. Everything was just perfect.

MEGAN O. 
Rating:
5.0

They're super nice, explained everything, was willing to work with me if I had any problems...really felt comfortable. Much thanks 👍😊

CHRISTINA F. 
Rating:
5.0

U haul Staff are very professional,polite very helpful for me the most important is the Customer Services. U-haul Universal have it all Customer Services Truck & Equipment in good condition. To improve continue the good services have and may be extend hours in the office rental on weekends. THe Best. 10+ 🙌

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Picked up one way trailer from this location. Hats off to the employees at this uhaul. Flawless, friendly transaction. Always nice to talk to fellow boaters.

RAYMOND C. 
Rating:
4.0

U-haul told me to drop off truck on the corner of perkins ave and columbus ave in sandusky ohio. The drop off location was no where near the corner but down a ways. The guy at drop off place ( universal rental ) who was very pleasant checked my truck, all was good. He checked my milage and I was over 85 cents. He charged my card. I thought that was rediculous to charge me 85 cents.

Sharon C. 
Rating:
5.0

One thing is brakes started to squeal after they warmed up.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

W T. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Both men were friendly, respectful and helpful. Store was very clean

MATTHEW S. 
Rating:
4.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

The key/contract drop box could be highlighted a bit more. I had to search for it by driving around a bit before it was located.

Paul O. 
Rating:
5.0

Please contact me.

alison N. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
3.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

WILANNA A. 
Rating:
5.0

Customer did not leave a comment.

Kelley W. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
1.0

Despite signs on precautions against Covid 19 and the regulations required to stay open, None were observed, no masks etc. Asked about sanitation of trucks - none was answer. Truck required air in tire at pick-up - Mgr added but in one day- low air warning again. Needs repair

Sally L. 
Rating:
5.0

Easy and no problems, good way to move a motorcycle

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

Spent 45 minutes at facility trying to check out. Uhaul computers were down. Could not reach anyone by phone. Ended up leaving without paperwork. Had to call at a later time spent over 20 minutes on hold. Then person on the phone could not help me. Was terrible.

WENDY B. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Kristen T. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Rochelle G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

I was required to pick up my rental truck at a different location without proper notification of the change. I was also forced to pay a higher rate since i was not returning the truck to the original pickup location. I am supposed to get a $50 credit for my troubles but the error delayed my move by over two hours creating additional hardship for us.

Steve G. 
Rating:
5.0

It was easy, convenient.

MICHEAL F. 
Rating:
5.0

THANK YOU.

nader H. 
Rating:
4.0

Great to have trucks and rental tools in same facility but wish you rented pickups

WILLIAM K. 
Rating:
5.0

All was good but to have to check in online upon returning the truck was a pain.

Michael B. 
Rating:
3.0

On the app include the info that the drop off box is on the building next door. The drop box is not on the back of the building you park behind.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Harry Y. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Great company and your great workers made our experience a breeze. Thank you!

Kevin L. 
Rating:
5.0

The guys are aways great

James F. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
3.0

Customer did not leave a comment.

Brandee M. 
Rating:
4.0

Key Drop box needs to be located in front of the building or on the gate. not on the building beside there building.

DONALD N. 
Rating:
3.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Friendly, knowledgeable staff. We didn't have any problems. Very convenient location for us.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

NATHAN A. 
Rating:
5.0

I had an earlier reservation with Coopers Deli who is renter for uhaul. After 20 minutes of waiting for Coopers to open i called Universal in Sandusky and they held a truck for me which was a 40 minute drive. I will not do uhaul business with Coopers Deli due to their poor customer service. I will continue to use haul. Due to having to drive an extra 120 miles in my wifes car which was unecessary i think uhaul should compensate mileage to me from yesterday.

russell V. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Inform people they need a second phone number or two credit cards before they get to the counter. As I did the check in online, I was not expecting it!

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Asia H. 
Rating:
3.0

clean inside of the truck and make sure headlights working.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Norman G. 
Rating:
5.0

Customer did not leave a comment.

Bob G. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Tom P. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

I think that there is a lot of times that people would want to rent A pickup or A van that there should be more available .The truck did work well for us.

CHARLES P. 
Rating:
1.0

Personel not knowledgeable on promotions. Made sure that we received our redeemable "free month rental storage unit." By calling 800 number the associate on the phone set up the unit for us,and we received the confirmation text /reciet showing free month. Well the place. U-haul sent us was 27 miles from our house. They did not honar the discount. We ended up using a unit across the st. (Cheaper) I feel the cost of first month should've been compisated from u-haul. Thanks Russell ott

Russell O. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Nothing, everything was great. After I figured out the online part it was a breeze. The man at the counter where I got the key was so nice and welcoming. Thank you for making our hectic move easy

Megan A. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
No reviews have been submitted for this location.

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