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Charlie B
Customer Reviews for Universal Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very frendley staff
DWAYNE CThey didn’t have my equipment ready. The man at the counter gave me attitude when I asked for the equipment I paid then they screwed me out of $70 worth of bubble wrap and packing paper I paid for but didn’t receive. The way they handled their screw up was terrible. I never got the packing materials I needed and paid for. I will continue to use the U-Haul motel location before ever trying these guys again. Will also not use any of the other services they offer at this location.
John DPlace was close, app drop off, location was fine.
ANNETTE YKey box hole was a little small but it worked out. Good space to park vehicle
TORI WVery nice to work with at the location.
MICHAEL LNothing.
LESLIE DGreat place to rent.
ASA SFriendly, knowledgeable, and helpful staff. Truck was clean and well maintained. Will definitely rent from this location again!
MAURICE MThe vehicle was parked in an area that was muddy and wet and up against a chain link fence where it was hard to inspect prior to completing the inspection. I understand it was raining at the time but being parked on a hard surface would have been much better.
Brandon MI can't think of anything for improvement. All went very well. Thank You, John
JOHN YNo much of a lot and the key drop box is not on the U-Haul building. It is across the alleyway on a different building
DAVID CCustomer service here was amazing
THOMAS HFriendly, genuine, & expedient processing of requested order.
CATHERINE MThey did not have the appliance dolly or the furniture dolly that I purchased ready in the truck. I picked up the truck after 5:00, so there wasn't anyone to speak to at the store. I had a crew of guys to help me move large items and I could not accomplish this without the dolly's. Total waste of time. I would not recommend Universal Rentals for anyone trying to decide which location to rent from.
David PVery helpful and friendly.
TRINA SI always receive superior service from all of the employees at Universal Rental. It's the only place I choose in my area to rent a U-haul when needed. They are the best!
MARY BKeep doing what you're doing! Service was friendly, pickup was easy, and the truck worked well. No complaints here!
TARA DNothing to improve - the gentleman at the desk was very helpful and friendly
JONATHAN PHard to improve 👌
George MGreat Location. Very Friendly.
Seth HFirst time ever renting a U-Haul and the gentleman made me less anxious!
Kelsey SWas not happy we filled gas tank back up to where is was when we returned they charged us an xtra $60 for gas will not go there again!
Jodi JI have been getting Uhaul rentals from Universal Equipment for years. They are top notch. Great to work with. No ways to improve, they already do a great job!
MARY BI was surprised to find it was closed at noon on a Saturday! The process for getting the truck was challenging, luckily my work supervisor was available to verify my employment. Also, the corporate helpline tech was helpful.
Bryan CGet the app to work better, tried picking up a truck twice now, and both times had to go inside for help.
DANIEL Lmake the app user to use.
NATHAN OOnly place we use!!
Kelly WThe mobile app never is able to pick up my correct location but the gentlemen inside are always super friendly and helpful. I've rented here a few times and will continue to do so
SHANNON AFriendly staff. Efficient easy check-in process. Sound customer service providing useful explanations regarding the fees and how and when to return the vehicle.
Thomas HEverything was perfect with great service!
Tammy WAwesome customer service
Dre RVery polite man in the office that helped me.
Mary CIf you are going long distances make sure to have double axle trailer.
Roy LGreat customer service!
Kevin SNo comment at this time
Jessie MGuy at desk was super nice, would definitely recommend:)
KIPP HI can't say enough good things about the customer service at Universal Rentals. they are great to work with.
MARY BThe Uhaul app is not user friendly. The locator on the app took many tries to get it to see I was in the right location. The photo portion took 10 tries before it accepted my picture. I called your 800 customer service number and they were of no help.
Kathy MEverything was fine. People were efficient and pleasant.
Mary ZI frequently use this often and it’s always as planned.❤️
MARCI gKevin is great to work with.
Rhonda RQuick fast and easy. Everytime I need a U-Haul this is where I come!
Kristi DKevin was very professional and kind.
PATRICIA S