Customer Reviews for University Mobil
(U-Haul Neighborhood Dealer)

90 reviews

3909 Hallmark Pkwy   San Bernardino, CA 92407
(Next to the Wal-Mart)

(909) 963-1547

Location Hours

  • Mon-Thur: 10 am - 6 pm
  • Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/11/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(909) 963-1547

3909 Hallmark Pkwy
San Bernardino, CA 92407
(Next to the Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 6 pm
  • Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/11/2021 - 5/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Mikiko M. 
Rating:
5.0

Y'all good

Dolores M. 
Rating:
3.0

I ask for a Appliance Dolly and just got a regular dolly.

Anthony D. 
Rating:
4.0

This location was so convenient considering where I was moving from. Within walking distance so I didn't need someone yo drop me. The lock box for the key ......great idea.

T'ARA M. 
Rating:
1.0

Customer did not leave a comment.

HAZIM R. 
Rating:
1.0

Customer did not leave a comment.

Antonio H. 
Rating:
1.0

Ensure units are properly locked and regularly cleaned. DO NOT ALLOW HOMELESS PEOPLE TO LIVE IN THE BACK OF THE UHAUL!!!!!!!!!!!!!!!!!!!!!!! Worst experience of my life. I will be posting a video of the homeless individuals who jumped out of the truck when I picked up.

Monica E. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
2.0

The owner tried to rip me off by charging me extra money. I went only ten miles and put in a gallon of gas which was more than enough. He tried to rip me off by saying the gage was higher and I wasn't having it. When he knew I was on to him, he realized I was no foo. I'm from San Bernardino and we don't take any bologna and like Ferris Bueller said, “Especially by a guy like that!”

JOHN L. 
Rating:
1.0

Fuel was reported full when I received the truck however the gauge was below the F. I took a picture to show proof. I only put on 9 miles and had to add 3 gallons or be charged $12.00.This is an unethical way to do business. Windows and mirrors were filthy...

Kevin S. 
Rating:
5.0

Thank you very much..

Jimmy F. 
Rating:
5.0

Customer did not leave a comment.

Cameron W. 
Rating:
5.0

The man helping me was so nice and professional. I really appreciate him!!! Thank you so much

ADRIAN S. 
Rating:
4.0

Customer did not leave a comment.

DENISE D. 
Rating:
2.0

Van had not been properly cleaned and the staff didn't know anything about the rental procedure.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Everything was great.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Lower the cost of mileage cost.

George R. 
Rating:
1.0

Customer did not leave a comment.

Patricia N. 
Rating:
3.0

There was no drop box for the keys. I left them inside with the clerk, Erin G.

Timothy T. 
Rating:
5.0

Equipment very clean staff very nice and professional

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Mustufa S. 
Rating:
5.0

Customer did not leave a comment.

Earnest R. 
Rating:
1.0

Poor customer service, was over charged. Did not give me copies of paper work.

Adrian S. 
Rating:
5.0

I requested an appliance dolly that was not in the truck. Everything else was great.

Mathew S. 
Rating:
5.0

Uhaul mgr was friendly and professional. Everything went smooth and quick. I was glad I rented here.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Valerie L. 
Rating:
1.0

They did not have a pick up truck, which is what I reserved. The woman there spoke limited English and had to call the manager. The truck was hard to drive and I've spent the afternoon on pain medication. All the work I did with a representative and online to check in was wasted time. I'm never using uhaul again.

Ruth A. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
4.0

They overcharged me for gas. Truck was less than half empty and I filled it past what I got it and they still charged me for fuel !!

Brenda M. 
Rating:
3.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

Nothing everything was great . smooth and easy

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Dulce A. 
Rating:
3.0

as a quick drop-off.. little interaction since it was a gas station.

RAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

khoi P. 
Rating:
3.0

The person handling business for U-haul was very courteous...they weren't busy so he gave us a great deal on the unit we needed. It helped us out a great deal. Thanks

jeanette C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Fernando was very nice! Would use service again.

colett T. 
Rating:
2.0

This was a gas station, not a U-Haul store. The clerk inside had to call the owner to come into the station to handle our rental because she couldn't do it, and he wasn't in yet. Once he got there, the rental paperwork was handled fine. It was just waiting around 20 mins while others were paying for gas and also waiting for him to arrive, that took too much time.

Starla J. 
Rating:
5.0

service was great

ANTHONY MARQUIS H. 
Rating:
1.0

Customer did not leave a comment.

joseph R. 
Rating:
1.0

I retired the rental truck back with a full tank of gas but University mobile charge my credit card anyway. I called customer service and they stated that I would have to wait three days for someone to return my call.

Kori E. 
Rating:
2.0

My reason for the low rating of this location has to do with the self check out procedure. I started the self check out, was at the stage of asking for the key so I went into the station and showed them my phone and asked for the key. The manager there said he needed my ID and credit card, I showed him my phone check in again and he said he had to make a copy of my ID and credit card. So I gave them to him and he went in the back room for at least ten to fifteen minutes. When he came out he asked if I was self checking out the equipment, I said yes, that's why I showed you my phone. He claims he was trying to check out the truck and couldn't because I had already done that! Wasted that time because the location obviously doesn't do many if any self check outs. Plus I don't like someone having my ID and credit card out of my sight for that long. I will never use that location again. The equipment was great, the service at this location poor.

Russell S. 
Rating:
3.0

Customer did not leave a comment.

Megan V. 
Rating:
2.0

Customer did not leave a comment.

Geraldine L. 
Rating:
4.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

Customer did not leave a comment.

jeanette M. 
Rating:
1.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Great service, very helpful and courteous.

Chas K. 
Rating:
4.0

Customer did not leave a comment.

NICOLE J. 
Rating:
5.0

Customer did not leave a comment.

Danielle E. 
Rating:
1.0

Customer did not leave a comment.

ROSIE W. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Lower the prize.

Rodel S. 
Rating:
5.0

The representative was inexperienced, very slow, did not have any of my rental information other than my name and the equipment! Delayed my departure for over an hour! Also, he had no accessories available, ie... trailer plug adaptor. I felt I should have just went out of my way to an official U-Haul station instead of choosing convenience!

Jerry E. 
Rating:
3.0

Very friendly

Patrice T. 
Rating:
2.0

They forgot my dolley .

Kevin E. 
Rating:
3.0

Customer did not leave a comment.

Sharon A. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
1.0

The entire experience was so bad I would tell a friend to avoid this location at all cost. The vendor could not release the truck when we got there bc their internet was down. I had to drive to another location, fill out paperwork and the drive BACK to original location to pick up the truck. No manual process. The internet DOES occasionally go down people! Then when I returned the truck, they would not accept it bc there was no one there that knew how to check the truck in. They called the Mgr at home and his wife just kept hanging up on them. They wanted me to just leave the truck with no receipt or anything to document that I had returned it. Called Corp office, they didn't have any more luck than I did. This place was woefully unprepared to function as a U-haul vendor! Never again!

Janniece K. 
Rating:
4.0

the customer rep. was pleasure to work with.

HOUMAN M. 
Rating:
1.0

The return experience was horrible!! The man at the counter when checking in was too busy eating his food to be helpful. He stated that his computer was down and that I would need to return the rental elsewhere. I asked if there was a way he could do the return manually and he said no, I needed to go somewhere else. When I asked him to call the location that I rented from for another location, he attempted to call and then said that their phones at the other location were down. I called myself and was able to get in contact with someone right away! The person I spoke to from the original location was able to get me in contact with someone who was able to check in my rental remotely. I WAS able to leave the trailer there and not have to drive to a further location. When it was time to unhook my rental, the guy approached a homeless guy that was cleaning car windows at the gas station and asked him to unhook my trailer! He didn't even do it himself! The drop off location was so unhelpful and unprofessional! I do NOT recommend renting or even returning equipment to this location!

Edith F. 
Rating:
5.0

Just needed a rail to walk up and down truck

JESSICA L. 
Rating:
5.0

keep doing what your doing. don't change anything

dennis H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
1.0

The man working at the Mobil Gas station had no idea how uhal pick up worked. I had to wait for his employer to arrive. Took all my documentation to a back office and didn't let me accompany him rather than conducting business in front of me. Both men were extremely rude. The truck I rented had coffee spilt all of the dash board. This place was absolutely horrible. I called uhal 4 times to get this corrected and was hung up on three out of the four times. I was promised a $50 credit to my account because of the late start and poor service by both the station worker and uhal. I have still NOT received the credit to my account. Next time I move won't use uhal.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

ERIQUE T. 
Rating:
5.0

Uhaul representative was totally professional and handled my rental great, again safety was his main priority and will recommend to anyone needing rental needs, thx Uhaul.... Robert M.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
4.0

Have a place to sit and wait while the needed paper work is bring done.

Martha P. 
Rating:
5.0

Everything was perfect. Only issue with picking up the truck and dropping it off. The cashier waits until he is done with everyone then call the manager (manager is the only person who will give you the keys). I mean if all he is going to do is holler at the manager, then why don't you do it before you finish up everybody?

Mohammed A. 
Rating:
4.0

Maybe a sign on the door or at the location

ARIEL G. 
Rating:
3.0

Excellent customer service.. but truck was not washed for better viewing. Everything else was great..

Kendrick K. 
Rating:
3.0

Cleaned it as we got there and the air conditioning was messing up.

natalie V. 
Rating:
3.0

Customer did not leave a comment.

Melanie H. 
Rating:
3.0

Tow trailer wheel covers were cracked and damaged. Did not impact performance.

ANTHONY S. 
Rating:
3.0

Truck battery was dead. Waited an hour to get fixed. Left and got gas. Truck wouldn't start at gas station. Supervisor came out and replaced battery. Said we would get $50 back for truck not being ready. It has been a month and a half. Still no credit.

Norman P. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
3.0

An actual office

adrian M. 
Rating:
5.0

I did not find anything wrong with the customer service or equipment. It was kind of nice that it was at a gas station so I can purchase coffee and beverages as well as put gas back to where it is suppose to be when I return it.

MARK K. 
Rating:
3.0

Customer did not leave a comment.

SHARON C. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
2.0

Your internet site wouldn't allow me to change reservation to "1day". Was told by pick up location I could ask for 1 day rental fee when I returned Friday or Saturday. Of course. When I called yo ask for rate change. I wAs told no. Nice

CHRIS V. 
Rating:
5.0

Customer did not leave a comment.

DION J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top