Great location!
Josh K
Customer Reviews for Uplift Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You’ll need to have someone on site. I had a pick up time of 130 and I was able to finally get my rental almost 2 1/2 hours later. After several, and I mean several phone calls to the company offices in my location, which were two of them and to Home Office being transferred several times. This was a headache to say the least. No one was in office when I came to pick up could not get in touch with anyone at that office. Had to call another location which then told me they would call me back that took another 30 minutes to an hour very altogether, this was an inefficient rental. It caused more problems than may have been worth it as far as the equipment. The truck was fine there and back no problems plenty of room for what I needed to move. Just gonna probably use another location because the attendant was not very dependable and I had filled out all the required information so that all I had to do was pick up at 1:30. When I finally got to talk with the sales agent, he had to completely redo my order which made no sense considering these were things taken care of in lieu of a tight schedule. This was the Trussville Alabama location off of Highway 11.
NIKKI TI arrived at 8:45 & was scheduled for a 9:00 o’clock pick up. Employee didn’t arrive until 9:40. I used the equipment for less than 90 minutes. When I brought it back the employee was gone & the office locked up. I unhooked the trailer & left it in front of the office door.
DAVID TThe Storage facility person never greeted me. He told me where to disconnect, and then he left me alone to disconnect. The spot where he left me was slightly had a slight incline. After disconnecting the trailer began to roll backwards. I had to run to stop it. Now I was 25 feet from my truck. I could leave the trailer, but it would crash into a storage building. I had to hold it in place. I screamed for help, he never came to help. I was stranded for 10 minutes, trying to figure out what to do. Eventually I was able to drag the trailer back up to my truck and reattached the safety chain. I used my own wooden blocks as chocks. He never said sorry. Never a word of thanks saving the trailer and his storage building. Never thanks for the business. The WORST U-Haul experience in my life. I’m 67 years old, dragging an enclosed trailer up an incline to save your trailer and his property and never said sorry, thank you, or offered to lift a friggin finger to help me. I was panting, sweating, nauseous from fighting with the trailer. Awful, awful awful!!! Please, I would appreciate a call to follow up and talk to someone. Thanks
MATTHEW E