I elected to check in and out without the app. I arrived at 4:30 pm. It took me until 5:20 to depart because the vendor wanted me to use the app. I was having problems uploading the photos. Upon my return, the vendor took my keys and asked me to look at his computer, saying I was late. Yes, my reservation time was 4:30 pm, but I left at 5:20 pm. When I returned at 11:05, he said I was late and had a problem with checking me in. He said it was my job because I disagreed with him about being late. He gave me the keys to the truck and said I needed to use the app to check in. I put the key in the drop-off box and left. While driving home, he attempted to charge my card for an extra hour two times. I will NEVER go to that location EVER again. UHAUL needs to dissociate itself from that vendor.
DWAYNE R
Customer Reviews for Upper Marlboro Xtra Fules
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This U-Haul rental location is a fraud! I picked up my reservation and returned it all in the same day at a $19.00/ Daily Rate. Before returning the keys, I filled the rental up at “Xtra Gas Station” which is also the U-Haul rental location. The following day, I had an additional $145.00 charge along with, an initial $75.00 charge. I was told by Customer service I returned the Truck with only 1/16 gallons of fuel. Now if the fuel was that low, an alert for “Low Fuel” should have been displayed (A Lie!). Now I have to dispute these additional charges to get a refund. STAY AWAY FROM U-HAUL AT XTRA GAS STATION!
ANTOINE M