Poor customer service
CHRISTOPHER R
Customer Reviews for Upstate Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't check oil gage before gave the car. They overcharged. Why did they overcharge me and take me 10 miles round trip to fix it? Plus the computer system sucked so I was there for over an hour. I didn't get a new receipt. And they didn't even apologize.
SUNGMO CThere was a small issue with the original rental receipt- after 1 phone call and a call back from U-Haul, the issue was promptly resolved. Everyone I dealt with was friendly and professional & I would highly recommend U-Haul to friends and family! Thanks again, Adam
ADAM MTruck box was dirty and there was some sort of spill on the right side. The wiring harness in the cabin on the passenger side was exposed. The right rear tire was low on air and the alert notification was active.
MICHAEL GLocation had a Voka bottle next to the water cooler. U-Haul was missing dolly and dashboard read service airbag. The missing dolly lead to a $120 missing charge on my bill that now I have to wait and see if I get refunded and the service airbags lead to me having to wait over an hour to see a technician come out to service, no one has time to wait for that!
Kara SHelpful friendly ser
MICHAEL GTough location to use the app because the mobile service area is not that great. This location should be manually staffed and not left alone to rely on the app. Took over a half hour to pick up the truck with the app.
Richard C