Before you rent22qere’s gas in the vehicle. Do not give it to a customer empty and then tell them to fill it. Then when they get around the block and realize the truck iss a piece of crap and they bring it back you don’t refund their money for $145. Then make sure you refund the FULL AMOUNT to the CORRECT credit card!! I would never rent from UHaul again. The customer service is the ONLY THiNG POSITIVE ABOUT UHAUL!! Good luck you are ALL GOING TO. NEED IT!!
ANGELITA B
Customer Reviews for US 1 Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Scam and fraudulent charges placed on my card
ANGELICA TCancelled my reservation and made me pay twice
MARK NClean your trucks and get representatives that can talk English
LISA SVery friendly.
FELIX TUhaul needs to get it together. Pre-paid for equipment just for them to say we did not pay for tow dolly
MICHAEL BRude guy puts uhaul customers last and deals with his store first.. very disrespectful and unprofessional
DENYEL MLazy service writer. Kept me waiting for an hour to finally write my rental contract. They never logged in my equipment I was charged for two extra days. Still haven't received my refund. Inadequate! Lazy!
STEPHEN MMaybe wash the windows they were very dirty. Overall the inside was very clean,
LORRAINE LPerfect
Todd HI could not rent the truck because I could not open the rear door because of the lock and the code for the lock I could not find it. Customer service could not help me and I spend 2 hrs trying to get the code for the lock. U haul and the storage facility is not in sink with this problem. I also put 75 dollars of gas before this problem and I don’t have any idea if I will get my money back. I am very disappointed in this problem.
SAMUEL MI ordered a hand truck and got a dolly. I ordered 12 furniture blankets and I got 12 but they were clearly used and left by the last renter, all crumpled up in a pile. Charged 20$ and change for something after returning.
Nicole TGreat friendly customer service - helped work with me though some hurdles and had a wonderful attitude.
Janelle R