Customer Reviews for US Gas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of US Gas

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JAMES B. on

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Everything was great .. I have used the us gas location and was very pleased with service and quality .. James

Lucia M. on

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Absolutely terrible experience. I scheduled for a truck pickup and when I got to the location there was no truck. I was then sent to a uhaul location 20 miles from my home. When I got there it took forever for the guy to get me the truck. I had ordered 24 blankets and two dollies. They only had 10 blankets and one dollie. He picked up the dirty blankets from the floor and loaded them into the truck. Fast forward to today, I attempted to return the truck tonight. The guy was extremely rude to us. He charged my credit card for 24 blankets and two dollies which he had confirmed with his brother that we did not have. This is theft! He insisted that I fuel the truck, which I should add was at a half tank when I rented it. He yelled at me to give him the key, then he handed it back to me to fuel the truck. While I was in the process of fueling it, he told me to turn it on so that I could check the fuel level. That action alone is highly unsafe and downright dangerous! My friend alerted the guy when I had put in $15.00 of fuel and the needle reading on the tank did not move at all. When the fuel cost was at 24.00, I stopped the pump because again the fuel level was not changing. When we left it sit for a few minutes it finally registered the fuel that I put in. The guy was so quick to jump into the truck my friend had to yell to alert him that the nozzle was still attached to the truck. I jumped to remove the nozzle from the truck as the guy started to move the truck. He parked the truck and the lights were still on. I alerted him of the lights and He returned to the truck to turn them off. Then he proceeded to argue with me and my friend regarding the charges. I informed him that I was calling Uhaul directly. He then continued to argue with my friend, called his brother and spoke in a language that was not English. My friend requested his name and he refused to provide it. She also requested a receipt for the charges and again he refused and informed her I could obtain it online. I spoke with a Uhaul rep on the phone and she advised me to obtain his name which he reluctantly provided. He handed us the receipt showing the items that they did not have available. I will never use this location ever! The truck was dirty with cigarette ashes and the blankets were filthy. As of this review, I have left a message for the area manager with no return call!

JAMES B. on

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Stephen P. on

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ROBERT S. on

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Peter Z. on

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Edward D. on

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kimberly T. on

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Drew V. on

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I originally reserved a 17 foot U-Haul truck from Kelly's Automotive in Limerick, PA but was bumped to a 20 foot truck for some reason. That was the start of the problem. A day before my pickup date I received a text that my reservation was bumped to another location because Kelly's Automotive would not answer their phone on Saturday to confirm the appointment. Apparently the scheduling manager for U-Haul had called all morning to confirm the reservation and could not get an answer. So I got bumped again to now another location and to a ridiculous 26 foot truck which was incredibly too large for my needs. On my reservation day I go to pick up this titanic sized beast of a 26 foot truck at the location I received a text message to go to, I arrive at the location to find out that my reservation was reassigned again back to Kelly's Automotive. What the hell. Apparently they were supposed to send me a text and an email to change it but incompetence strikes again and they never did. I had to call the customer service line again and they moved my reservation back to US Gas for the 26 foot truck since I was already there standing in the gas station waiting to pick up my truck. After getting the key to to this giant truck, I open the back of the truck to discover that apparently the truck had previous served as a seafood market. The truck STUNK like old crab. I can only theorize that the previous renter had bought an entire seafood market and moved it cross country. It was terrible. I wanted to vomit. And, to add icing to the the terrible seafood cake, the cab of the truck stunk like cat pee. I have no idea what the prior renter had done with this truck, but it was borderline criminal. I am done with U-Haul. There is zero chance I ever rent a truck from U-Haul again. This organization is terribly mismanaged and has more incompetence than the Russian government.

CARL R K. on

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everything was fine, all went well

Bruce F. on

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Steven W. on

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I used the truckshare 24/7 program to pick up and it was a DISASTER!! The app told me to go to the counter and get the key from the store clerk, but he refused to give me a key. I had to call uhaul customer service and sat on hold for a half hour before anyone answered, just to be transferred and put on hold again for another half hour. The clerk didn’t understand how the truckshare program worked and caused my family over an hour’s worth of delay and aggravation. Will never go back here or recommend it to anyone!

Kathleen S. on

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I was concerned about this pick up after reading reviews for this location, but there were no big problems. He could not print a receipt so took a picture of the screen with my camera - slightly slowed down process -computer issues- I had gone early to make sure that my paid helper was not twiddling his thumbs for an hour.

james Z. on

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Ian A. on

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Had to wait over a half hour because the employee could not access WiFi. Said employee added extra sales onto invoice. I said no insurance, dolly, furniture pads. I expect a phone call today.

Eric O. on

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The pickup and drop off and customer service of the location were stupendous. You’re customer service at what I guess is your corporate headquarters is deplorable. Woman was nothing but rude too me.

Phyllis W. on

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JoAnne L. on

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Can't think of anything; all went well. Rented a van to haul home a new couch on a rainy afternoon. All good!

BRENDA R. on

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Don't have them in a run around like I did I ended up with a flat had to wait 1hr for truck and I had to buy fir a new tired and labor then I had to go another 40 miles to pick the truck in another location I spend all day Mother's Day outside frustrates and cryin because I couldn't spend it with my kids I got home by 6 pm Nd it was raining all day too

sarj S. on

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Quick pickup and return..

Melissa T. on

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Raeed K. on

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Charles K. on

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haines R. on

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The owner and his team are always excellent to work with. These are quality people as evidenced when my 91 year old father would drive-in for gas they would bend over backwards to assist him in everyway. U-Haul and any company supporting this business can be proud.

Steve G. on

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clean, very well maintained truck.

Playto S. on

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Ashlyn M. on

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Robert B. on

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lynne C. on

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Dale B. on

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It was convenient, but only as a pickup location.

John E. on

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It's difficult when the facility employees don't speak English well.

Timothy W. on

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Karen S. on

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