Customer Reviews for Us Gas
(U-Haul Neighborhood Dealer)

169 reviews

954 N Main St   Randolph, MA 02368

(781) 767-0592

Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat: 7 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(781) 767-0592

954 N Main St
Randolph, MA 02368

Services at this Location:

Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat: 7 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DEBORAH N. 
Rating:
4.0

Customer did not leave a comment.

Jude D. 
Rating:
5.0

Nothing

betty T. 
Rating:
5.0

Excellent service the gentleman that helped me was a real professional.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Giscard S. 
Rating:
5.0

return was great. easy and convenient that I could fill up gas at the same location for drop off.

Jessica W. 
Rating:
1.0

Customer did not leave a comment.

Yarbel C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
3.0

Provide rental equipment that not only looks reliable but performs the task as smooth as possible,with no room for doubt!

Krystle C. 
Rating:
5.0

best service

Hugh A. 
Rating:
4.0

Make sure your Trucks are in order for long distance Customers.

JOANNE F. 
Rating:
3.0

The final rental steps and "approval" process injected a 15-20 minute hold during a tight time schedule that was completed avoidable. Nowhere in the process does it lead a user to expect a series of questions and photos of documents that will be necessary at the last minute. The cell signal on AT&T was hovering on 1 bar, and I didn't have my passport with me, as I wasn't traveling intentionally, nor did we have any notice that it could be needed. The lack of notice is a huge gap in your process. We had to complete the rental with the helpful gas station attendant who happened to be there, otherwise we would have been waiting for who knows how long. The truck was sort of clean - interior grubby, and the cargo area not swept, but overall not terrible.

andrew E. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Nothing

GAYNELL W. 
Rating:
5.0

Nothing person there is amazing

GAYNELL W. 
Rating:
5.0

Customer did not leave a comment.

GARYEDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Hansley M. 
Rating:
5.0

This is a family owned gas station that rents out u hauls . Super helpful . Super professional.

Jeffrey T. 
Rating:
3.0

I would recommend this location only because it was very convenient to where I needed it to be. Easy return. Friendly person.

Laura T. 
Rating:
5.0

Nothing. Best Uhaul renting experience ever.

Kanika B. 
Rating:
5.0

Customer did not leave a comment.

JAMAL A. 
Rating:
3.0

The drop off was a job uhail location but the guy was very nice and was wearing a mask. Not like when I picked up the truck.

CORDELYIA J. 
Rating:
5.0

No comment not complaint

TED E. 
Rating:
5.0

The ease of picking up and returning the rental

Patricia J. 
Rating:
5.0

The gas station was very busy and the manager still made my check in very tiimely.

George M. 
Rating:
5.0

Customer did not leave a comment.

Rufus A. 
Rating:
4.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

RONALDO D. 
Rating:
4.0

The equipment was well maintained however the cab of the van wasn't clean. The service person was knowledgeable and fast..

Wendell W. 
Rating:
5.0

Interior of truck was somewhat dirty Center arm rest stained as well as dash. Could have been wiped down or cleaned.

mark T. 
Rating:
3.0

Customer did not leave a comment.

doana M. 
Rating:
3.0

Customer did not leave a comment.

WAYNE L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
2.0

The customer service was first-rate. Interestingly enough, U-Haul was having a problem w/ its computers and couldn't process the payment, but the station manager handled the issue perfectly.

Calvin L. 
Rating:
4.0

The passenger door of the truck I rented did not latch properly. The door flew open while I was driving the truck which made for a very dangerous situation. This needs to be addressed as someone could get hurt.

Margaret B. 
Rating:
3.0

I returned the vehicle 1 day early and only put 50 miles on it, I should get a credit for that. Please U-haul do the right thing.

steven G. 
Rating:
5.0

Best customer service ever appreciate the person that gives us the service well know of what his doing, give us the best advice of what van to get to do our moves. ?? him

Jean S. 
Rating:
2.0

make sure you nor other locations rip off your customers i dont care if it was 12 .00 or 13 00 dollars it was mine and i deserved a call expaining why both of you decided to charge my cc another 13.00 total

Mary P. 
Rating:
2.0

I returned my van on 4/7 but the email I just received said it was returned 4/8. What's up with that? They trying to put an extra day on it?

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
4.0

Customer did not leave a comment.

Rufus A. 
Rating:
2.0

Customer did not leave a comment.

Leslie F. 
Rating:
5.0

Customer did not leave a comment.

Giscard S. 
Rating:
5.0

Customer did not leave a comment.

LaTia M. 
Rating:
5.0

Customer did not leave a comment.

Mykia S. 
Rating:
5.0

Customer did not leave a comment.

Fritzner D. 
Rating:
5.0

Nothing everything was great

betty T. 
Rating:
3.0

Customer did not leave a comment.

Teresa P. 
Rating:
4.0

N.a

ARCHIE J. 
Rating:
4.0

Customer did not leave a comment.

Lonnie B. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
2.0

There were no furniture blankets available. I needed them and was told they would be available.

chris C. 
Rating:
5.0

Customer did not leave a comment.

Sharon J. 
Rating:
1.0

Charged CDW that I didn't signed up for

ekene A. 
Rating:
5.0

The guy there was very friendly and very nice! It was by far my most pleasant uhaul renting experience. The last few locations I've dealt with have had issues so this was great.

Nicole C. 
Rating:
5.0

N/a

Dianne P. 
Rating:
5.0

Tony was great ! Was helpful in everyway ! Thank you !

tom D. 
Rating:
3.0

The pickup place didn't have any uHaul announcement or publicity making a little difficult to find the place

Victor M. 
Rating:
3.0

Customer did not leave a comment.

Devon M. 
Rating:
4.0

Customer did not leave a comment.

ARCHE J. 
Rating:
1.0

This drop off location was a disgrace, period!

darren T. 
Rating:
4.0

Please clear the van of ice after storms.

Malika W. 
Rating:
5.0

Customer did not leave a comment.

Carmelo K. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

I never have any problems while renting.The guys are always take my reservations & it's like easy in & fast check out. It's all good. Sincerely, Sharon Silvia Randolph,Ma

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin T. 
Rating:
1.0

I was over charged for products I didn't purchase. Then I was so called refunded only to be charged again the same amount, plus I was charged the correct amount plus a late fee because you guys made several mistakes and overdrawn my account! I'm calling bbb since you don't like to return calls and your customer service is terrible.

Nicole G. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
3.0

I didn't get to see the usual U-Haul rep.A new man was.nice enough, but seemed a bit slower than usual/the rental that morning. He also said that I had to pay Daily Inssurance of $10? Per day. I have never had to pay for that, because I am covered in my Auto Insurance,as well as AAA.membership. So by adding that Xtra fee I had to return truck earlier than usual. I've rented from Budget on Braintree,Ma & never had to pay for the insurance.Also they would.mail me coupons for future rentals. Sincerely yours, Sharon Silvia 304O. Oak St.Suite2 Randolph,Ma 02468 Email address; sharonsilvia1958@gmail.com

Sharon S. 
Rating:
1.0

I was incredibly disappointed with the pickup at this location. The staff did the absolute bare minimum, the facility was dirty, and I received NO information from Uhaul that I was picking up at a gas station (instead of a Uhaul facility), so I was unable to purchase any of the additional moving items that I needed. Also, the facility did not provide the furniture pads that I paid for! I would never recommend this location and based on the experience I had, I would never pick up here again. Also, it should be noted that this was not my original request, but Uhaul overbooked for the date of my move and I had to be shifted to this pickup location at the last minute.

Laura T. 
Rating:
3.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Quick, easy professional service.

Juan R. 
Rating:
5.0

Tony is so nice & easy going, there has never been a with my rentals. I've rented from Budget inn Braintree & they're rude & change All the prices on the contract.Boo To Budget,Yes to Tony&US GAS. I only hope my review doesn't spark A high volume in rentals. I will only Rent from Tony. A Very Satisfied and Loyal Customer, Sharon. Silvia From Randolph. Great job guys, keep up the great work.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Sergey T. 
Rating:
5.0

Very convenient, quick & easy.

KIM S. 
Rating:
1.0

Customer did not leave a comment.

Sean D. 
Rating:
5.0

Company Great job!!!

Cheryl J. 
Rating:
1.0

This service was by far the worst customer service in the history of customer services. First and foremost me and my husband had this particular uhaul van for about four days due to assessive moving, which was fine because we needed it. When it was time for the drop off we were rushed out of the vehicle only for them to basically give me and my husband the run around about the final total. When me and my husband asked to go over the prices he got highly upset and in a rage just over simply going over why the price was so high. So we decided ok we'll pay and then it was another issue and they were refusing to take our credit card as a form of payment. Which I have all on video the owner yelling and jumping in my husbands face then kicking him and almost kicked my 4 month pregnant stomach which I'm highly considering suing because this behavior was disgusting and we when take further measures. Also the police were called and nothing was done

Leah G. 
Rating:
2.0

Final price should match or be close to estimate and traffic should be taken into consideration when estimating

KARIEM M. 
Rating:
3.0

Customer did not leave a comment.

Anna M. 
Rating:
3.0

Vehicle was not clean and there was no windshield washer fluid.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

luke M. 
Rating:
5.0

It was quick and easy. Thank you for a good experience.

MARY M. 
Rating:
3.0

You need something to advertise UHAUL there. I drove by the location twice because there was nothing posted up saying UHAUL.

DESHAWN P. 
Rating:
2.0

The location times were terrible. The truck had a headlight out and the interior light didn't work so we had to unload in the dark.

DOMINIC L. 
Rating:
3.0

Customer did not leave a comment.

teresa P. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

I wanted to extend the rental, but was told no, that I could not, so I had to return the vehicle and re rent and go to another town to pick it up. Not Happy !!!!!!!!

Paul T. 
Rating:
5.0

Cargo van I rented was spotless and paperwork was done by owner in a very timely manner! All went very smoothly!

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Yolanda P. 
Rating:
3.0

so small items left in the back

James K. 
Rating:
1.0

Welcome to Boston! Fortunately I lived a good part of my life here so I totally understand Boston versus good old North Carolina.

LARRY R. 
Rating:
4.0

quick and courteous sevice

dan M. 
Rating:
5.0

Customer did not leave a comment.

casey M. 
Rating:
5.0

great guys and very nice

FRANK L. 
Rating:
5.0

The man who checked us in for our rental was very nice and very friendly, even was ok with us checking out the different size trucks

TYLER S. 
Rating:
2.0

It was the worst experience i ever had i was shaking and beyond frieghtened with what occurr the guy knew nothing and it turned into a dangerous time !!! I was horrified

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

Sreerem K. 
Rating:
3.0

Customer did not leave a comment.

Richard I. 
Rating:
4.0

Inside of truck could of been vaccumed, Truck seemed to maybe have an issue while driving

stephen A. 
No reviews have been submitted for this location.

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