Customer Reviews for Usa Merchandise

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Usa Merchandise

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Joshua-Warfield P. on

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Customer did not leave a comment.

Gabriel P. on

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The Vehicle was in Good Conditions and the People who rent. was very Good .

williamson D. on

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Yolanda S. on

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Ginette T. on

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Leroy D. on

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Alejandro P. on

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luis E. on

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Cedric D. on

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See previous entry

Pedro R. on

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Victoria C. on

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WALEED J. on

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Late waiting. 30 mins after for the owner to arrive get my truck. Not professional at al !

Manuel O P. on

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This time ,my experience was disastrous, I Choce to pick up the rented truck , but I don’t know why or who shenged the cheer store and I had to go to another one more distant from my house and in which I could not collect the other articles ordered in the original order (#27758215)

luis E. on

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SONYA W. on

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Eddy G. on

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Excellent Service.

Gail C. on

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Allistair A. on

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Better signage as to where the office is .. I didn't see it readily

lloyd M. on

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Customer service, relations and attitude poor. Office filthy Condition of vehicle poor

Tiffany T. on

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garfiel G. on

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MANIUS L. on

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more vehicles choice

DEBORAH S. on

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No need of improvement

Brenda L. on

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Marcus C. on

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Heather W. on

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Help the customers to make the appropriate choice. I chose a 10' truck to move some appliances, not realizing the 10-footers don't have a loading ramp. The employers said since I chose the truck, it wasn't their PROBLEM! I made my choice ignorantly assuming ALL trucks have a ramp. I didn't care about the semantics of my choice. I paid $80+ for a truck I didn't get to use. I just wanted a little sympathy.

Lucas M. on

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Donease M. on

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No improvement needed. Excellent customer service, and excellent truck rental.

Donease M. on

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Every step of the rental was above my expectations. The agent was excellent and professional. 5 stars for service and equipment. Thanks you for being able to provide the service I needed.

Emmanuela F. on

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HENRY D. on

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The owner of the store Louis pulled his pistol out on me because we got into and argument and I refused to pay for 2 days use after only having the car for 1 day and 2 hrs

eric F. on

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MARLON M. on

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Todo muy bien , y excelentes y amables todos telefono y el personal

Rochelle B. on

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david W. on

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Very quick, helpful and efficient service and would be happy to use again. It's not an actual Uhaul store so be prepared to look for an appliance store in middle of a small strip of shops such as a laundromat, liquor store and 24 hour markets etc.

Carlos D. on

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Robert G. on

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Shantaye T. on

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Theondra M. on

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Ciera T. on

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PANCETIA B. on

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Janice C. on

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I rented a truck last year at a different location and the amount was around the same mileages. But when I turn in the truck it was a tremendous total. Also it is a applicance store. You have to walk through a tight area into a small office were there is a dog. Will not go there again and a bad reputation for UHaul

Edeta R. on

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The location office was a mess and the outside of the building was plain scary. The truck was not clean when I got it.

BRADLEY H. on

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When I got there my reservation wasn't there When he found me a replacement the guy couldn't figure out how to work the computer. It took 1 hour to get truck. The blankets I requested weren't there. I said no safe movers but was charged $42 for safemovers. I was so fried when I left I didn't notice that I was charged $42 for safemovers

SHERRON M. on

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No improvement needed. The experience was very easy at this location. They did a wonderful job. Thanks!

TRISHANA B. on

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Great customer service

NIGEL W. on

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One if the worst experience I ever had, but because I had no choice I took the truck. The owner is disrespectful. I won't ever go back there...

Darnell W. on

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n/a

RAQUEL ELIZABET M. on

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Have them to not call with harassment to the customer if they are running late I was charged an extra day Before the time period was up and received constant calls about returning the truck because they over booked

USA MERCHANDISE E. on

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Robert W. on

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First the owners of the store were late arriving at there business. I had to wait out front for them to arrive. This is not a good neighborhood either. Second the lady that helped us was not very friendly at all. The truck was somewhat clean but I have seen better with you guys. There was no hand truck in the truck to use if I need to use it. On returning the truck at 6:30 pm they had already been closed. I drove around the back to drop off the truck and the back is gated off. When I drove up to the gate a man opened the gate. I drove in to drive over to the other uhaul trucks and I was shocked to see over 30 homeless looking people sitting around on nasty old furniture just sitting around outside. They were all drinking beer and smoking. I felt very very very unsafe. This was in a gated area behind the business for the business. When getting out of the truck to look for the overnight drop box a strange man came up to me and handed me a phone. Witch was the owner of the business, he questioned me on the hour of the return. I told him my reservation was for 9 to 7pm. He said OK and then told me to lock the truck and then go back to the front and put the keys in the mail slot on the door. This whole experience was horrifying! I will NEVER return to this location... I prefer Uhaul over the rest but I will make other arrangements before returning to that location. Other then the location Uhauls online reservations perfect as usual. Thanks.

SUSEL L. on

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