Customer Reviews for USA Storage Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA Storage Center

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Jack P.
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Help unload the trailer from the vehicle

Chris M.
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Customer did not leave a comment.

Miguel S.
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Customer did not leave a comment.

Julita B.
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Customer did not leave a comment.

Tameeka W.
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First of all you need to hire new people to work in your office because the first girl that I spoke with didn't do her job correctly. She was very unprofessional. She let a customer get the wrong truck. The customer thought that she was renting the big truck but instead she accidentally got the smaller truck and because your employee was too lazy to get up off of her behind she ended up giving the customer Barbara the key to the smaller uhaul so when Barbara bought the truck back your lazy employee rented me the same truck that Barbara had driven and she didn't get up to check the mileage and gas on the truck so my contract said that the truck had a full tank of gas and the miles were at something that their really weren't. She told me that when I bought the truck back that she would fix it so that I wouldn't be charged for it. So when I brought the truck back that employee who told me that wasn't there (she was a young white heavy set girl) an older skinny white rude lady was there. I explained to her what happened and she gave me attitude even had the nerve to say that I could have driven the truck some where and took a picture of the miles so that I wouldn't have to pay for the miles. Then I told her how stupid that was to even suggest that because the lady had driven 13 miles so all I was saying is I wasn't going to pay for the miles that she had driven. If I was trying to get over then I would have said more than 13 miles duh. Also the mobile app that they say to use when you drop the truck off didn't work so they charged me extra for their bad service and it also didn't work when I had to take a picture of my driver's license so the lazy employee had to do it manually. They also kept drafting my credit card and over charged me. My experience with this company was very very bad and I would not recommend any one to ever go there

Thomas M.
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Customer did not leave a comment.

cynthia C.
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We received great customer service!!

Michael O.
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Ricky C.
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michael T.
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Ensure that the cargo trailer doesn't leak. This ruined some of my furniture and documents.

Paul F.
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Customer did not leave a comment.

BRENDA P.
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Anthony L.
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Originally we were scheduled to pick up from the Sanford location but none were available. Thank you to CUstomer Service for working their magic and allowing us to pick it up in Cameron Cameron agent super super nice and helpful. Very patient and kind.

FRANK D.
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Customer did not leave a comment.

Lee P.
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Very helpful and friendly staff

steven D.
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Trailer needed to go in for service. Left ratchet doesn't release. Person at desk was told when dropped off.

Andrew M.
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Easy pick up. Easy drop off. Can't expect better.

Christopher S.
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Customer did not leave a comment.

Stephanie Z.
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Franklyn R.
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Dolores N.
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When I originally booked the dolly it was at another location on Buffalo Lake Rd. In Sanford, NC. When I got to the location the dolly was suppose to be at, it wasn't. The older lady that was behind the desk was rude and she yelled at me and no one called me about the change.I had to go to another location that morning. I was annoyed by this and was glad I don't have to use u-haul on the regular and would look for another company next time. This was just a tow Dolly I can't imagine if it was anything else. What a nightmare that would have been.!!!!!

Melvin M.
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Fix the REALLY BAD leak in the Cabin of the truck. I filed a complaint because my clothes got wet. Still waiting on a call.

Michael B.
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Customer did not leave a comment.

Anthony J.
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Raymond P.
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Kent B.
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Pierre S.
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????

Moniquca F.
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Ruth T.
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I loved renting my uhaul from the Stockade Storage in Cameron, NC has an amazing staff that was so nice and professional when I rented the truck and returned it.

Elizabeth E.
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Very friendly quick and simple.

Dejan B.
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I spoke with a young lady this morning and ahe did an awesome job in helping me with my rental return

Patricia D.
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Train your ppl. Better. Both girls working in there were very unprofessional and the older one was very rude. I will never use them again or refer any one to them.

Jasmine C.
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Customer did not leave a comment.

Aundra W.
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The service there was excellent they helped me with all my questions and recommendations that I needed far as equipment and I appreciate that.

Shawn F.
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Make sure women are cute and easy and available for dating lol no just kidding lol ;^) nice service and politeness of personnel;^) ths a bunch 10 thumbs up love quickness and responses but hate the milage rate difference of weekend vessels work days not fair really cod be illegal on charge for all cant decriminalizing of working people from off duty or weekenders one rate for all pls totally price gauging hummmmm look it up pls a lawyer as my friend who told me of this is illegal so might want to look at your policies before someone else does ;^) but thank you for your service and seniors and military should has discounts for service render ;^)) just a thought ;^))

Misty H.
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Customer did not leave a comment.

James A.
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Terry A.
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Had to get approval for drop off fm corporate office which caused a bit of inconvenience

Keith O.
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Customer did not leave a comment.

James H.
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Adel M.
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David J.
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Beau S.
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Love the truck share option with uhaul. Everything is easy and convenient and definitely recommend it to everyone.

Debra M.
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Customer did not leave a comment.

THOMAS B.
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No hand truck, no blankets. A sign in the truck to fold and sweep. Not

Kristin S.
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I ordered a dolly and there wasn't one in the truck nor was there instructions on how to get one. However, I was charged with one.

Victoria P.
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Give the customer the time they requested for the equipment. I felt rushed to use the truck. Although I signed up for 24 hours. U haul callled me to ask when I would bring the truck back. I bought it back early and was still over charged. I cannot even pulk up my receipt via enail. This was not a good experience.

Shawn S.
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It was a very pleasant experience. The 24/7 process was a bit confusing but loved the customer service!! She was very nice an polite.

Katelyn M.
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The staff member was very helpful and called to ask his manager questions when he was unsure to make sure that everything went smoothly. I appreciate his work!

Kenneth L.
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Not happy with the lack of care shown by the lady present at USA Storage Center for the equipment I had paid for not being available. The lady that was working Saturday morning could care less that I had drove 400 mile to move a daughter home and wound up going to the Walmart to by a dolly to move the heavy stuff. I most likely will not do business with U-HAUL again due to this. Now who do I contact to get a refund for the equipment I paid for and did not receive?

Javier E.
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easy, fast

ISRAEL M.
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Customer did not leave a comment.

Paul B.
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dennis Y.
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No improvements needed. Superb throughout!

David S.
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the billing was sketchy AF. $99 initial estimate came out, then actual cost $300 came out, last, $200 pending.the 300 was refunded. I feel like there were extra steps in the charging process that made it confusing.

Terrance E.
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Returned truck after hours. No interaction with personell.

dennis Y.
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Customer did not leave a comment.

Edwin C.
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Pat E.
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Jenna S.
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Richard H.
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Have the same woman working there. She had the best costumer service!!

Danielle H.
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Owner was amazing and super helpful gave me additional mileage

Pablo P.
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Customer did not leave a comment.

Alicia B.
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Francesca W.
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Troy G.
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The lady at the desk was very helpful and was able to get me the equipment I needed. I will definitely use this location again.

Howard B.
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Customer did not leave a comment.

Joseph P.
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Justin M.
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Justin M.
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Barry B.
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Kevin G.
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Truck strongly smelled like marijuana. Also extremely expensive. I will most likely not be using UHaul again because each time I use a piece of UHaul equipment it is more and more expensive. $0.99 per mile? C'mon now.

Marie M.
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Customer did not leave a comment.

Sherman S.
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Outstanding customer service!!!

Jennifer C.
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Customer did not leave a comment.

Kyle M.
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Kyle M.
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Anthony C.
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This was an outstanding experience. Very professional in all aspects.

William D.
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Customer did not leave a comment.

Arthur S.
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daniel B.
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Not a very pleasant person she seemed aggrivated that she had to give us money back from our deposit. And she wasn't friendly at all. I felt like I was bothering her . Will not ever go back there

KYLE I.
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Customer did not leave a comment.

steven D.
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equipement was clean but the straps for the tire was showing signs of wear. the straps wear tearing some which concearned me hauling trailer. person signing out did not go out and go over the equipement with me.

TODD P.
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Thank you!

BRANDON C.
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Great location fast and friendly customer service!

Michael D.
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Customer did not leave a comment.

RICHARD A.
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Customer did not leave a comment.

JOSEPH C.
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Trailer required jerry-rigging to stay on my 2" ball. Customer service was mediocre, and all uhaul equipment on that location was beat up and dingy.

clayton C.
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they didnt help disconnect the trailer, not too big of a deal but i expected more.

MARGIE M.
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The truck I had did not have any breaks. I could not use it to the best of my ability. I had to rent out another truck the following day. The sales clerk gave me a $10.00 credit but it doesn't suffice for being put in jeopardy as well as the inability to use the equipment the correct way.

Jesse D.
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Customer did not leave a comment.

Elizabeth F.
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Customer did not leave a comment.

Tim S.
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This location was 30 miles away from my preferred pick up location. I reserved the truck 3 weeks out and i still had to go 30 miles. Was not happy about the extra miles. The Pick up location did a great job in helping get things straightened out. The guy at Customer service on the phone was not a very happy guy. He sounded like he did not care about my concerns.

Alondra B.
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Customer did not leave a comment.

Claudie W.
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Customer did not leave a comment.

CARRISA B.
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Great customer service informative and understanding. Good experience.

Troy G.
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Great customer service! I was running a little late she gave me a curiosity call and all of the equipment was ready when I arrived.

Gina C.
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I only made after hours drop-offs, but the outside area itself was very clean and welcoming.

Robert L.
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Customer did not leave a comment.

Jennifer B.
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Have the person opening be on time not 15 mins late. He was very kind. But I was about to cancel the reservation because of his tardiness. As soon as I had started my car to leave he appeared. It was at 9am on a Saturday that I was scheduled for. But he was super nice and very sweet!

No reviews have been submitted for this location.

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