Customer did not leave a comment.Johanna B.
Customer Reviews for USA Storage Center
(U-Haul Neighborhood Dealer)
Cameron, NC 28326
(Formally STOCKADE STORAGE)
Services at this Location:
- Monday - Friday:
9 am - 12 pm / 1 pm - 4 pm
9 am - 12 pm / 1 pm - 3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've rated as average but this was my first rental so not entirely sure. Young women in the office were friendly but unable to answer questions in regard to handling of tolls when not using an ez pass and no cash toll offered. Did not go over any truck details like you would normally get even with a car tentalBeverly H.
There was some stuff in the cup holders I cleaned out and food stains on the passenger floor. Nothing to major. The customer service was excellent. Loved that we were able to rent in short notice and that they offered a military discountBambi A.
Customer did not leave a comment.Travis A.
Gina was so helpful and such a pleasure to talk to.Claudia B.
Excellent experienceCharles J.
I was really impressed by the service that I received as well as the overall rental process. It was easy and convenient and the lady helping me was awesome. The truck was in good condition and fairly new. The return process was a little off due to the app not finding my location and then not allowing me to take final pictures. This worried me a little when I left the vehicle parked on a non-business day but the rental contract was closed seamlessly and with no problems the next day.Mike W.
The U-Haul had an empty beer can in the floor of the truck. I was charged for a dolly that was not in the truck. They double booked the truck was given to pick. The experience was awful.Denate W.
Customer did not leave a comment.Jasmine B.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Brian M.
The truck was clean overall but clean those cup holders and ash trays too. Overall good experience.Tyler D.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Travis P.
Customer did not leave a comment.GUY M.
Customer did not leave a comment.JAMAL W.
Customer did not leave a comment.JAMES P.
No improvement needed customer service was 100% satisfactory and I advise them that they are my U-Haul, going forwardLAWANDA P.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Elliott M.
Customer did not leave a comment.TIMOTHY F.
Customer did not leave a comment.TIMOTHY F.
Customer did not leave a comment.NICOLAS K.
Customer did not leave a comment.Anthony W.
Very friendly and easy to deal with.HEATHER G.
Still charged me for an appliance dolly that we did not receiveJustin E.
Get the check engine light fixedCheyenne B.
The young lady at this location went above and beyond my expectations. I originally had a trailer that was to small and needed an upgrade. This process is not made easy by U-HAUL but this young lady worked through it to ensure my needs as a customer were met. It is the kind of service you hope for but rarely get. Great job!MICHAEL C.
Very easy and friendly staffWendell B.
Customer did not leave a comment.ISAAC W.
Customer did not leave a comment.Kirwood M.
Customer did not leave a comment.EDWARD D.
Customer did not leave a comment.BARTOSZ N.
Customer did not leave a comment.Joshua K.
Stop acting like a logistical titan that has a monopoly on the industry!Tyler S.
1) Add signs to indicate where to park trailers when the few marked spaces are full. 2) When I did the online return I received a note that I'd receive an email with my receipt. I did not.BRIAN JAY K.
I received excellent customer service from the young lady that was there. Sorry I don't remember her name but she's from Ohio and was awesome!!!LINDA A.
Customer did not leave a comment.Samuel B.
If turned in early provide a partial reduction in fee.ROGER A.
Customer did not leave a comment.John P.
Customer did not leave a comment.SCOTT E.
Customer did not leave a comment.Courtney D.
Customer did not leave a comment.STERLING J.
Customer did not leave a comment.KENNETH C.
The truck was dirty in the back. Someone spilled coffee or something in the cab and it was just dirty overall as well.DREW S.
Customer did not leave a comment.PRESTON M.
Customer did not leave a comment.Terry G.
Very nice young lady that helped me unhook the 6by12 enclosed trailer which was very heavy, friendly and helpfulWerner B.
Customer did not leave a comment.Dominic R.
This truck was AWFUL! Bumper missing, beat to hell, couldn't even pull the door closed cause the inside handle was busted. The engine light was on and from speeds 30-50 the truck is a bucking bronco! I was getting car sick driving it! I literally had to go down the highway and back. This truck needs attention. Location is great!truck was old but clean.Jenifer F.
Help unload the trailer from the vehicleJack P.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Miguel S.
Customer did not leave a comment.Julita B.
First of all you need to hire new people to work in your office because the first girl that I spoke with didn't do her job correctly. She was very unprofessional. She let a customer get the wrong truck. The customer thought that she was renting the big truck but instead she accidentally got the smaller truck and because your employee was too lazy to get up off of her behind she ended up giving the customer Barbara the key to the smaller uhaul so when Barbara bought the truck back your lazy employee rented me the same truck that Barbara had driven and she didn't get up to check the mileage and gas on the truck so my contract said that the truck had a full tank of gas and the miles were at something that their really weren't. She told me that when I bought the truck back that she would fix it so that I wouldn't be charged for it. So when I brought the truck back that employee who told me that wasn't there (she was a young white heavy set girl) an older skinny white rude lady was there. I explained to her what happened and she gave me attitude even had the nerve to say that I could have driven the truck some where and took a picture of the miles so that I wouldn't have to pay for the miles. Then I told her how stupid that was to even suggest that because the lady had driven 13 miles so all I was saying is I wasn't going to pay for the miles that she had driven. If I was trying to get over then I would have said more than 13 miles duh. Also the mobile app that they say to use when you drop the truck off didn't work so they charged me extra for their bad service and it also didn't work when I had to take a picture of my driver's license so the lazy employee had to do it manually. They also kept drafting my credit card and over charged me. My experience with this company was very very bad and I would not recommend any one to ever go thereTameeka W.
Customer did not leave a comment.Thomas M.
We received great customer service!!cynthia C.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Ricky C.
Ensure that the cargo trailer doesn't leak. This ruined some of my furniture and documents.michael T.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.BRENDA P.
Originally we were scheduled to pick up from the Sanford location but none were available. Thank you to CUstomer Service for working their magic and allowing us to pick it up in Cameron Cameron agent super super nice and helpful. Very patient and kind.Anthony L.
Customer did not leave a comment.FRANK D.
Very helpful and friendly staffLee P.
Trailer needed to go in for service. Left ratchet doesn't release. Person at desk was told when dropped off.steven D.
Easy pick up. Easy drop off. Can't expect better.Andrew M.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Stephanie Z.
Customer did not leave a comment.Franklyn R.
When I originally booked the dolly it was at another location on Buffalo Lake Rd. In Sanford, NC. When I got to the location the dolly was suppose to be at, it wasn't. The older lady that was behind the desk was rude and she yelled at me and no one called me about the change.I had to go to another location that morning. I was annoyed by this and was glad I don't have to use u-haul on the regular and would look for another company next time. This was just a tow Dolly I can't imagine if it was anything else. What a nightmare that would have been.!!!!!Dolores N.
Fix the REALLY BAD leak in the Cabin of the truck. I filed a complaint because my clothes got wet. Still waiting on a call.Melvin M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Anthony J.
Customer did not leave a comment.Raymond P.
Customer did not leave a comment.Kent B.
Customer did not leave a comment.Moniquca F.
I loved renting my uhaul from the Stockade Storage in Cameron, NC has an amazing staff that was so nice and professional when I rented the truck and returned it.Ruth T.
Very friendly quick and simple.Elizabeth E.
I spoke with a young lady this morning and ahe did an awesome job in helping me with my rental returnDejan B.
Train your ppl. Better. Both girls working in there were very unprofessional and the older one was very rude. I will never use them again or refer any one to them.Patricia D.
Customer did not leave a comment.Jasmine C.
The service there was excellent they helped me with all my questions and recommendations that I needed far as equipment and I appreciate that.Aundra W.
Make sure women are cute and easy and available for dating lol no just kidding lol ;^) nice service and politeness of personnel;^) ths a bunch 10 thumbs up love quickness and responses but hate the milage rate difference of weekend vessels work days not fair really cod be illegal on charge for all cant decriminalizing of working people from off duty or weekenders one rate for all pls totally price gauging hummmmm look it up pls a lawyer as my friend who told me of this is illegal so might want to look at your policies before someone else does ;^) but thank you for your service and seniors and military should has discounts for service render ;^)) just a thought ;^))Shawn F.
Customer did not leave a comment.Misty H.
Customer did not leave a comment.James A.
Had to get approval for drop off fm corporate office which caused a bit of inconvenienceTerry A.
Customer did not leave a comment.Keith O.
Customer did not leave a comment.James H.
Customer did not leave a comment.Adel M.
Customer did not leave a comment.David J.
Love the truck share option with uhaul. Everything is easy and convenient and definitely recommend it to everyone.Beau S.
Customer did not leave a comment.Debra M.
No hand truck, no blankets. A sign in the truck to fold and sweep. NotTHOMAS B.
I ordered a dolly and there wasn't one in the truck nor was there instructions on how to get one. However, I was charged with one.Kristin S.
Give the customer the time they requested for the equipment. I felt rushed to use the truck. Although I signed up for 24 hours. U haul callled me to ask when I would bring the truck back. I bought it back early and was still over charged. I cannot even pulk up my receipt via enail. This was not a good experience.Victoria P.
It was a very pleasant experience. The 24/7 process was a bit confusing but loved the customer service!! She was very nice an polite.Shawn S.