Customer Reviews for USA Total Security LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA Total Security LLC

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JOSE ALI C. on

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xavier O. on

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The owner was super efficient and helpful! I would definetly recomend this uhaul location to anyone! Thank You

Erick F. on

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Jose A N. on

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Specific instructions on how to manage rental thru the web. I was able to go along since I am knowledgeable but an older person will have difficulty. Overall, it was my first experience and it was very good.

Jesus L B. on

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JORGE V. on

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juan E. on

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excellent customer service

Juan C. on

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Claudia I. on

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Excellent service. Simple and easy process. Thank you!!!

alex O. on

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Nothing, everything is fine

mariafanny C. on

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MARLENE A. on

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Thank you for your customer service. I will definitely use this location future

Diego D. on

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catherine A. on

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Karla M. on

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yanersy R. on

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ELOY eduardo jav V. on

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Very smooth and easy process. Will rent again thank you

jose R. on

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cyntia fran V. on

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BARBARO A. on

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Excellent services

lucie D. on

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thank you very much to ms. fanny

juleasy M. on

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Randall C. on

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Very kind person operates this location. Responded to my texts even on Sunday afternoon when shop was closed.

JORGE V. on

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ROSANA BORIS I. on

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erick C. on

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Staff was very helpful and quick.

Jose R. on

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The front tires were very worn down. Dangerous on wet pavement. Should replace ASAP

fernando F. on

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Perfect service, super friendly and attentive!

raul G. on

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Excelente Atención , excelente servicio

FILIBERTO/XAVIER M. on

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Yuberth M. on

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I got charged for 2 days rental even when I return the Rental van before the 24hs at 3Am on Sunday and also sent a picture to the rental location and drop the key.

guillermo A. on

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Felicitaciones!!

GERARDO A. on

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Outstanding service

DENYS V. on

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Stella L. on

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Nothing needs to be improved, my experience was overall amazing. Fanny (Uhaul) rep. gave me the upmost attention and to me thats great customer service.

yamile M. on

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The lady Fanny who attended me was excellent. Great customer service. She was very attractive and helpful

Carlos A. on

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good services very profesionnal

Chris D. on

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Great service

Vladimir B. on

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cesar P. on

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Please never hesitate to come rent your vehicle on this site. the attention in wonderful.

Juan V. on

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Location was closed had to wait 20 minutes for the attendant come back for lunch. Inaccurate gas levels in the truck. Had to paid $10.00 for gas that I didnt use.

BETTY Z. on

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ISMAEL R. on

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MANUEL R. on

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I had called several locations and there were no trucks available, until i contacted the location at 128 th street. I had requested a 14 foot truck but they did not have iether. All my hopes were gone, when I received a call from Mary at that location. She stated that they had a 20 footer available and That if I wanted, she would wait for me. I immetiately drove over there. She was very friendly and receptive to my needs. She provided all the information requested, and she walked me to the truck and together we performed the walk around. She stayed with me and made sure that everything was ok even past her quiting time. She went above and beyond the scope of her assigned duties. Job well done.

andrew F. on

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Rafael A. on

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STEPHEN T. on

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No issues

MIGUEL C. on

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Na

Ricardo C. on

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JOSEPH K. on

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VINCENT V. on

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I will never return to this location. If you look at my past history I always go to the Perrine locatin. They are great, this place needs some better management.

CARLOS G. on

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HIDEL H. on

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Jesus Z. on

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HIDEL H. on

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Arialdy G. on

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I left a rug inside the truck by accident. Instead of calling me, they threw it out and charged me a $25 fee. Very unprofessional

SOFIA R. on

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It was an extremely positive experience. I urgently needed a truck on a Sunday morning and the lady at this location took care of my reservation immediately and in half an hour I was driving the truck I needed. Excellent service.

JORGE S. on

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Excellent quality and service

Roberto I. on

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Emilio R. on

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Brigitte J. on

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I was told bc the truck was a one way rental I could return it on Monday, I returned it late on Sunday and I was charged and extra day. If I had known it had to be returned early on Sunday I would have done so. Not happy!!!

Esla M. on

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I don't understand why I am being charged for gas, as I put in 25.00 of gas right before I took it to the first drop off location. I understand that I may have wasted some gas looking for a second location, but honestly that was not my fault.m I can not be faulted for a location being closed during regular business hours. I expect a credit for that gas/mileage charge

SCHILLER B. on

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The attendant Fanny was very courteous and kind.

Ludwing S. on

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lazlo D. on

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Nicolas A. on

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The truck I had reserved was not available when I went to pick it up. A few hours later I finally got a callback that they finally had a truck ready for me. It was also not in the cleanest conditions inside when it was picked up.

ROBERT T. on

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Jerry M. on

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Fast expeditious service

DAVID D. on

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Yana A. on

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Jose M. on

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Ok service

CHRIS D. on

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Chris D. on

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Chris D. on

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GIOVANNI T. on

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Excellent service, super customer service, fantastic in every way

Bartolomeo L. on

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El camión estaba en buen estado, pero el motor hacía mucho ruido ya que no era muy nuevo que se diga. Pero en líneas generales el servicio es bueno y la chica que atiende es muy simpática.

ORLANDO M. on

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NELLY S. on

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Ana C. on

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Luis P. on

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Great location.

Paul F. on

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This was an awesome drop off location the friendliest staff!

MARIA T. on

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juan V. on

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auerelio V. on

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Todo excelente y cumplió con lo requerido Gracias x su servicio

NICOMEDES B. on

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La atencion fue exelente y la ayuda para la renta fue igual la ubicacion perfecta y los caminones en muy buen estado recomiendo esta ubicacion para rentar Nick

Raymond B. on

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Service was perfect. Very friendly staff.

danielle Y. on

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Joyce L. on

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JULIO B. on

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Very old sequiptment. Very abused.

DAVID D. on

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Julio B. on

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Old truck but friendly staff

JULIO C. on

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Fanny is one of the reliable person i have encounter when i rent a truck, always in a great mood.and super friendly.

Teresa T. on

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She called me about 3 times to make sure I was to return the truck. Once at 11:45 when I had the truck up to 2:pm. Very distracted and annoying. Made me feel I had to rush it or that I was not paying for the truck.

nicolas D. on

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Have more trucks in location for other customers.

Miguel H. on

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taijul I. on

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The guys who worked at this location were professional, courteous and a pleasure to do business with. I will definitely recommend this location to friends in the future.

Henry B. on

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Carlyle Y. on

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adolfo F. on

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Stephen T. on

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