Didn't speak a word of English, had no clue how to check me in to rent the 26' truck, kept using my phone to try to dispatch me to it, and then said I was fine and handed me the key. Truck was at less than a quarter gas tank, a bit dirty, had a rattle from the engine, busted seatbelt and no cruise control. Halfway through my rental I get a text from uhaul saying to call them as my reservation is about to get canceled. I called, explain everything, they resolve the issue. Then when I return it, the app wont let me put in the odometer, wants me to call a number that doesn't work and wont let me finish checking out. The guys at the location were absolutely useless and kept me there way too long and wanting to charge me a second time even though I had already confirmed and paid over the phone when I called the resolve the canceling reservation. Those guys have not a clue how to do their job, and the uhaul app/website needs some serious work. Don't contract with people that dont know how to check people in and dont speak a word of English, Spanish or any of the other 3 languages I speak. Wasted so much time unnecessarily
Adrien D
Customer Reviews for VP Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get a better drop-off and get someone who knows what is going on for drop off.
Michael K