My u haul location was changed 3 times. When I got there I completed the online check prior but they didn't have my truck ready? They told me to come back the next day when I was moving that evening. Very unorganized, I ended up having to take a random truck on the lot and go through the entire prioress which I completed on my phone again. This took 30 min of my moving time. Overall very disappointedKATELYNNMARIE S.
Customer Reviews for Val Caron Kwik Way
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole uhaul business is completely disorganized and a total cluster I had to give and put my information in 3 times The whole reason I rented the unit was because I needed to pick up something that was time sensitive Because of the disorganization of the company I missed my deadline and spent $375 plus fuel for nothing. I'm not impressed and wouldn't recommend the location or u haul to anyone everMICHAELKEITH H.
The owner is rude and does not know how to talk to customers. He withheld my deposit even tho the truck was brought back fueled up, saying that I would half to drive back across town the next day to recieve it. He told me he would meet me there the next day to make it right instead he left a note written in another language for the employee to refund the deposit and ask me to leave. I'll never go back to that uhaul or the other uhaul in hanmer kwik way. I will never recommend but I'll do the opposite and leave my reviews were it can be seen and tell anybody around me to avoid at all cost. I think you should evaluate this owner to see if he should be representing your business or talking to YOUR customers, thank you.TERRANCECHRISTOP C.
Higher mileage to avoid overage costs. I purchase unlimited but I guess there is a limit since I got over charged. Never again with Uhaul. Maybe a new company will open and there will be competition rather then a monopoly.LIBERTY-ANNTHERE S.
the employee at this location was quick and polite thank you.VICTORB F.
Had to pick up at a different location. Received no call to confirm or let me know, I had to call. When I arrived, clerk had no idea what to do and served 30 customers buying cigarettes and snacks even though I was next to be served. I was handed the store's phone to go over everything again despite having completed the express check in. I was asked to provide credit card information out loud while standing in the middle of a convenience store. It took 55 minutes. After that I was told that I had to drive to another location as there were no dollys or shipping blankets (despite ordering them ahead). I was given no instructions about the truck and after picking up the dolly and blankets, we could not use the blankets as they were very damp if not soaked and reeked of mildew. UHaul knows they can treat customers like this because they have cornered the market, however, we do plan to move again in a year and will do our best to avoid using U-haul. What a stressful way to start an already stressful event of moving to another city.Rebecca B.
Lack of training for store clerks for drop offs. Would recommend using mobile drop offs for this location.STEVE C.