Very polite and helpful. Better signage would help customers to find it easier.DARRYL H.
Customer Reviews for Vale Trails RV Resort
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD C.
Check out equipment better. And fix the problems. Broken Saftey chain hook.Tony D.
Truck hadn't been cleaned and the designated gas level was almost a 1/4 off.DAVID S.
Customer did not leave a comment.NICHOLAS C.
Customer did not leave a comment.Andrea H.
Fill gas tank,clean the vehicle,. No one was there when I arrived, waited 45 minutes for person to show up, lied about truck being full of gas ,cigarettes in ashtray and dog hair all oversteve J.
Would be helpful if they marked a spot in the lots to leave equipment that is being dropped off after hours.Dustin B.
Customer did not leave a comment.Cole C.
Customer did not leave a comment.Jay S.
The U-Haul staff really came through for me. My BMW broke down 50 miles from Vale on my way back to Texas. The nearest service location was 75 miles away. I am now back home because these people found me a truck within 2 days of my reservation. As far as I'm concerned, there is absolutely nothing they could do better. These guys saved my butt!Kitrick W.
Don't rent from U haul.Richard C.
When we arrived to pick our rental up, the customer service representative was not fully trained. We had to wait for someone who knew what they were doing to get there. They stated that they would be open until 5:00. We arrived at 4:30 to return the rental and they were not there. We attempted to call the number on the door multiple times and they never answered. Very poor customer service. I understand that it is a small town and people are not generally concerned with quality customer service in small towns. However, they are representing your company. They are doing that poorly.Brandi P.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.TINA MARYEDITH W.
Check-in of the trailer was fast and efficient. The owner was very friendly and helped make the return very easy.GAROLD C.
We got help on short notice.shawn R.
Customer did not leave a comment.Elizabeth T.
The gasoline in the truck was not checked at my pick up of the truck and it was only half full , so up on delivery I had to fill it up to full which cost me $49 out of my pocket. That's a big mistake. Being a 68 female I didn't know any better than to drive it away half full from the Vale Oregon pickup location.Nelldeen E.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Leslie E.
Truck filled up with fuel and truck clean. Had to clean all windows before being able to leave parking lot due to being covered in dirt.RONALD A.
Very helpful. Great.william B.
Customer did not leave a comment.Darin L.
Could not turn heater off of my feet. Tried everything. Ten hours of hell.marlene H.
Customer did not leave a comment.Sam S.
We were reserved to pick up on a sunday, but apparently they aren't open on Sunday! They wouldn't answer their after hours phone number. Had to call the uhaul 1-800 number and get help!Tamara P.
The folks in at Vale Trails were excellent to work with, very pleasant.logan K.