Customer Reviews for Valentine Motors Company
(U-Haul Neighborhood Dealer)

Rating:

4.0

Keep working hard, and welcoming people well

Rating:

4.0

Due to this location being a full fledge car dealership, I would have personnel there to strictly handle U haul activities. The staff was very friendly and helpful however it was busy.

Rating:

1.0

They charged me over for nothing which I dropped the truck ear as 4 pm which they claim and charge me for gas which I fuel my lawyers will represent me

Rating:

5.0

Lower the mileage rate

Rating:

5.0

Valentine Motor Staff is extremely helpful and they provide awesome customer service.

Rating:

1.0

Too many unnecessary credit card holds. You should just charge once. There are too many discrepancies on my bank statements. I shouldn’t have to wait for my funds due to an error on your part

Rating:

5.0

This was my 2nd Uhaul Rental from their location. I MUST SAY... ALWAYS GIVE EXCELLENT CUSTOMER SERVICE!!!!! Have a great day!!!!

Rating:

4.0

The staff were very nice and helpful. Everything went well.

Rating:

1.0

Still waiting for my refund

Rating:

5.0

Nothing

Rating:

1.0

They gave me a car with trash and I did not know that so I had to empty the car when I returned the car they did not know how much gas I should put it so I put 20dollars for 7milles that I used it then they say sorry was less but I did not receive a refund for that.

Rating:

5.0

Thanks

Rating:

3.0

The check oil light was on and there was no air condition. Also, the lady that helped me check-out told me that I couldn't return the truck back on Sunday and I found out that when I dropped the truck off on Monday, that I could. I think the ones that helping customers check out, should be well trained and told that we are able to dropped the truck off because it would have saved me a day of money. I think this survey don't have enough answers that is applicable for the questions. For the 3rd question, instead of me entering 'No', i would rather I could answer anyway I want to for this question. I don't think i would answer 'No'. I would probably answer 'I'm not sure'. For the 2nd question about the truck being cleaned and well maintained, I would rather answer this question in my own words. I would rather put 'the truck has trash on the doors pocket and the 'need oil change' light was on.

Rating:

5.0

The young lady who helped me was very helpful and gave great customer service.

Rating:

5.0

I went to rent a uhaul off St. Barnabas road. They did not have one but the young man was able to find and book one for me at Malboro Pike. When I went to Malboro Pike, the vehicle was ready. The staff was professional and ready to serve me. Thank you for such great attitudes and prepareness.

Rating:

5.0

The staff was completely professional and helpful. When and if I need rental equipment again I know exactly where to go. Thanks to all that helped!

Rating:

5.0

Nothing!

Rating:

4.0

Good 👍

Rating:

3.0

Clean trucks prior to pick up. Seat smelled like ass, literally left a scent on my hoodie. Wife and I had to remove boxes from back of 10' truck before we could load our belongings. Next time I will check back before leaving Uhaul sites, and check cabin for odd smells.

Rating:

1.0

This service was absolutely awful. I was drastically overcharged for using the Uhaul and I can prove it with photos I took of the odometer and basic common sense. I rented this uhaul for 2 hours and returned it without the gas tank needle even moving. I drove 10 (count them again, TEN) miles and they charged me for over 100 miles. IN TWO HOURS? Are you kidding me? I am going to demand my money back or take this to court because this is fraud. I have proof of the odometer before and after using the vehicle, and this is nothing short of a scam/theft. I will NEVER use this service again and I will actively campaign against anyone else from using it either.

Rating:

5.0

I personally had a very positive experience at this uhaul location. The customer service was great and unlike some other locations, I was able to leave my car there while I was using the uhaul. Some other locations are on a smaller lot ,and you are not permitted to leave your car. This place was the peace I needed, because moving can be very stressful

Rating:

3.0

i was charged an extra day because the establishment was closed on Sunday. I'm working to rectify that now.

Rating:

1.0

I never received an email with my final bill . I was charged an additional 83.00 with them stating that it was mileage

Rating:

3.0

I forgot the keys to my car and had to drive back to get them. It was near closing time. The owner stayed past closing time so I could turn in the truck and get my car. I really appreciated that

Rating:

5.0

Full tank of gas

Rating:

4.0

Nothing. Customer service is friendly and professional!

Rating:

5.0

Customer service was excellent!!

Rating:

5.0

The staff was super friendly and welcoming. Everything was done quickly and efficiently. I would definitely come back to this location

Rating:

5.0

m/a n/a

Rating:

5.0

Price very over charged. client call to much was when I returning it.

Rating:

2.0

I set up my reservation online I was given 300 miles for my move. I used 237 miles and was charged for an extra 15 miles. Not to mention I received the truck on almost empty and returned it with a half tank of gas. At this location the guy never went over the order with me. I never got a confirmation email. I paid for use of the dolly there was no dolly in the truck. Overall I am disgusted I looked at my bank account and saw I was charged for 15 extra miles. How?????? I was given 300 miles in my reservation and I only used 237.

Rating:

1.0

The truck would not pick up speed to to mechanical issues. The truck jerks when you break. The vehicle seems to have a transmission issue. When I called the usual center and told them the truck was going no more then 10-15 miles per hours on the high way and dangerous, they told me if it breaks just call rode side assistance. I will never rent from them again!!

Rating:

5.0

N/A

Rating:

5.0

Quick and easy for renting and checking out

Rating:

5.0

Matty, the Sales Manager Was Delightful! A+++

Rating:

5.0

Location on point from moving in close proximity. The customer service representative was very pleasant and wore a smile.

Rating:

5.0

The young lady handled my rental was awesome.

Rating:

5.0

Convenient friendly

Rating:

2.0

The truck was given late and not at our reservation time

Rating:

2.0

the car stopped working mid drive. i had to uber and go home and come back. I enjoy Uhaul services however i would not recommend the trucks from the location at all. please consider a refund.

Rating:

5.0

There was a strong smell of weed in that car.

Rating:

4.0

I issue for Uhaul to improve is to inform the customer that a pickup location has changed.That issue cost me time and money and mileage.No one told me I had to go far out of my way to get the truck I requested.That was very unfair,I will definitely use another company my next move.

Rating:

5.0

Nothing

Rating:

1.0

I was advised that I would receive a credit since the truck had no gas but instead I was billed more for gas and mileage. I will definitely dispute the extra charges and never use this facility again

Rating:

5.0

Staff was very friendly and provided excellent customer service.

Rating:

1.0

As a customer I expect to receive what I ordered because this was available at the time. I received a bigger truck. That is not what I reserved, I asked will that be more. She stated that it wouldn't. I have been over charged and charged Twice. I just received receipt in jan 2022 and I rented this vehicle 11/01/2021. This is outrageous!!!

Rating:

5.0

Excellent customer service! The process was quick; and the contract was quickly sent via email.