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Customer Reviews for Valero San Mateo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app demanded a lot of information at the last minute (basically at the scheduled pickup time). A lot of that could have been provided earlier which would have been more convenient
Mark HGreat guy at the station very helpful and nice
Alan CWonderful rental I was able to do the things I needed to do
AUBREY MWe had Vic assist us and he was outstanding to work with. Courteous, helpful, and went above and beyond. Thank you again!
JACOB TFulfill the fuel tank and clean your vehicles after the customer returns them to you. I wasn’t happy with this two… problems, because for me yes, it was a problem! I expend extra money in the gas, and I had to clean the unity before I place my stuff in it, it was disgusting duty. I’ll need to rent a truck again soon, but I’ll try somewhere else.
JESUS GAt first when I arrived there was no attendant available to give me my key
John KThe staff, particularly the person that did the check-in, was an unfortunately rare professional. He was courteous and helped us a lot.
JORGE GQuick friendly service.
ELAINE RKeep parking area for trucks more clear
ERIC JAgent was friendly and professional. The place is convenient because of the gas station. The van was clean and new.
Mahjoub BHave a closer location in Burlingame
RICHARD MThis is the best UHaul spot to rent from in San Mateo. Customer service is top notch. It was quick, easy, no waiting.
JEFFREY SGreat service
Justin YThis was such an easy, stress-free and professional experience! 5 stars, for sure!
JENNIFER KPick up and drop off were very easy. However, the van was filthy.
Lynette HEasy pick up and return process. Organized. Great customer service. Clerk very nice. Would recommend.
TAMI OExcellent service-very pleasant experience!
SUMITA FThe staff were very helpful with pick up and return. Thank you! :-)
Penny BThe damage coverage insurance was $10 in 2019, but it is $30 now and takes up more than 30% of my total expense.
Mengqiao Ln/a
SOCORRO SI would like to thank the U-Haul representative Bilal H for his help. I didn't know my pick up point was changed from San Mateo to San Francisco. He explained how this changed happened, but was able to transfer a truck to me at his San Mateo location. This action saved me two hours of aggravation. Also Bilal H explained the advantages of using the round-trip rental option, which I subsequently chose. Again many thanks to the group at this San Mateo location. SIncerely, Steve Diala
Steven DI don't have anything to improve. At pick up, the man helping me was great, very helpful, and very easy to work with. The van was in great shape. And the drop-off was easy. Everyone involved was a great help and I'll be using this location again in September. Thanks!
John SVery nice and courteous service, highly recommend it.
Omer EThe staff was very friendly and helpful! However some of the items I requested were not available at this location. It would be nice to know this when booking.
Seth CInput the miles wrong and overcharged me $220. would not give me a refund because I "can't prove I didn't drive that far." very very very disappointed. will never use uhaul again, ESPECIALLY this location.
Courtney BLack of communication and was charged $25 “cleaning fee” for unfolded furniture pads that we rented. Rented the pads for $10 and getting charged $25 is outrageous. Literally had a good experience and was going to leave 5 stars until the $25 cleaning fee. Followed up with the located and they provided me a photo. How is anyone supposed to read that small sign in a confined and small box space where it is dark? It is posted where YOU wont look like really? NO ONE IN my moving group saw that sign I gave up and just called U Haul customer service to opened a case with the area manager. I will not be renting from here again - should have been upfront about the cleaning fee and pads instead of relying on a small sign
Johnny LI've moved to a place where this location no longer makes sense distance-wise, but I still go back there (I rent them a lot for work) because every single time it's a good experience. I don't know how this place hires its people but they're all great!
Catherine CReservation/check-out/return process was so easy and the staff was so nice and helpful. Pricing was very reasonable.
Shauna MGreat Customer Service, period!
Edin DEveryone that works there is extremely nice helpful they're very professional efficient. Highly recommend this place..
Cathy WThe employee that checked us in was such a delight! He was very helpful and kind and made the experience a lot better.
Brianna SHashem and Vick are the greatest people. They go above and beyond to deliver excellence. Thank you guys and I will see yall again for sure.
Belall HThe agent was not only efficient and helpful he came out to help me adjust my right side mirror unasked. That was outstanding!
Burt CDont charge double the quoted amount. This is called fraud
Jason CGreat location and owner. Really clean and easy checkin/checkout process
Colton KOutstanding customer service at this location. Would rent from this location every time.
Joel PThe attendee was excellent!! He was very Helpful and And supper Nice!
clarence dGreat front desk and help app was easy location a plus thank you again
Samuel FThe Valero employee was helpful and everything went smoothly.
Kevin KService was great (polite, attentive, helpful) but the reliance on tech is actually customer unfriendly, and I never received a final receipt, just the estimated cost receipt.
Greg JThe person that helped me when we picked up the truck was very helpful. The person at drop off was rude and not helpful at all. I will not be doing business with them again. The person at drop off needs to be fired!
Fernando MOnly issue was that turning the key in the ignition was very finicky. Thankfully, the guy at the pick-up/drop-off location talked me through how to do it.
Joel Pi drove just 20miles and needed to add 5 gallons to get back to the 3 quarter tank...not good experience
Zitao LSmooth, in and out! Great service.
Butch HGreat location and staff. No possible improvements.
Aaron RFantastic experience from start to finish. I was a little late returning my vehicle and they were very helpful and accommodating. Friendly service, would use this location again for any rental needs, and definitely recommend it to others.
Drew ZClerk inside was super cool and made the process easy and smooth. Even if not for the man inside the station, the process was still smooth and easy.
DAVID RHash was very helpful, kind and thorough. I would rent here again!
Wendi D