Throw the u haul 24/7 customer website in the circular file and request locations to have qualified live human beings available instead. I had trouble with the website crashing which greatly impacted my registration which is a problem at u haul , not this location. The truck ran like it was on its last legs ( 145000 miles ) . The headlights were like two candles up front and the windshield was very dirty making it annoying to drive. I think next time I will go to Penske .Glenn W.
Customer Reviews for Valley Lock & Door Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Due to a last minute switch by U-Haul, we had to use this location which was a further distance from our home. I was not happy about this last minute change. I felt like I was just a number, there to rent the 20 ft truck they had available because there were no 15 ft trucks to be had anywhere (I originally reserved a 15 ft truck). How can that be?? Just like the old Seinfeld episode with the rental car...you are able to take the reservation, but you are not able to keep the reservation. Quite frustrating. Customer service could have been a bit more engaging. It was clear to me this facility is not primarily a U-haul rental center.Edward M.
The brakes on this truck were in poor condition. When I braked, the truck would lurch forward. The steering is very loose and the mirror is broken. They need to take this truck off the road.Daniel C.
The interior was very dirty. Spilled soda stains, etc..food crumbs, small straw wrappers...needs a good clean out...even the steering wheel was stickyMelissa L.
Great team - would go back or use again!JEFFREY D.
The only concern I had was the check in process. It took over twenty minutes to get checked in while I waited for someone to approve my information. Would it be possible to have have drivers license and references approved during appointment sign up? The selfie could be taken at the location and still matched during pickup. It might just speed up process.Erin P.
Customer did not leave a comment.Theresa D.
Customer did not leave a comment.Raychel S.
Customer did not leave a comment.Nathaniel E.
Drop off was extremely easy, couldn't have ended a move in any better wayPATRICIA G.
Obtaining key from exterior lockbox was a bit difficult as it seemed it had weathered. Difficult to spin the dials to obtain the correct code. Took a while.Rafael G.
Customer did not leave a comment.Derek W.
Customer did not leave a comment.GENE F.